Campers Rv Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Carrington Paden
3 days ago
Everyone was incredibly kind and helpful! Real down to earth people who aren t pushy and are really there for YOUR wants and needs. Mike got us in this Salem Hemisphere that we had not previously looked at and we are so glad. We fell in love! The whole process was wonderful from looking, to financing (thank you Greg!), to getting it hooked up and hauling it! They even did a walk through before we left to show us everything and got us hooked up to a new gooseneck hitch. Can t give them enough stars! Thank you guys!

  Robert Miller
2 years ago
Had an issue with my camper while traveling through the area. They helped me even though they were booked. Very nice staff and very interested in us getting the help. I might be willing to travel back to them when I buy my next camper. Keep up the excellent work!

  Richard Martin
10 months ago
SERVICE DEPARTMENT IS A JOKE. Service desk was great, friendly. Took our Motor Home in for an inspection/repair because we were planning a trip to North Dakota and didn't want any surprises. They found plumbing leaks and sealed the roof. I turned on the fresh water pump heard a pop and water started spraying everywhere under the sink. The hose clamp was to small, the fitting that was clamped isn't a barbed fitting so the clamp wasn't going to hold even if it was the right size. I was told to bring it back Monday but im halfway to North Dakota looking for a parts store to fix it myself. This is what $2500 in repairs gets

  Kevin Lemons
a year ago
Do yourself a favor, don t buy here! Service after the sale is pathetic at best. I was told to bring in my camper early and they d try to work it in(October with appointment in December). Thinking I would be back in my camper in a respective time, I deferred having the winterizing done($199). The repair dragged on because they said they could not get parts(computer module for refrigerator). When they finally called to tell me it was ready, it was 6 months later and now had damages(busted filter housing, bathroom faucet) due to freezing. Keep in mind that they had repaired the water leaks(November)so one would assume that the water system had been refilled and pressure tested which left the rv water system with water in the lines. That s where it got really bad. They said it was my fault, because I PASSED on the winterizing, all the damage cost were mine. Because I complained, they no longer wanted my business and said come get my camper -or storage fees would soon be incurred . After personal inspection, I found leaks on replaced freeze damaged repairs and poorly installed hose clamps(which they wanted me to pay additionally for repair)and that I would be responsible to pay for parts and labor($450). Wet rags left inside cabinet touching cabinet woodwork, tools and parts pieces in floor and batteries drained. Six months later,(camper now 1 year old) after bringing them my camper, I was told that my warranty expired and no other problems would be covered. If that s the kind of service after the sell that you would prefer, be my guest, but you are warned. After many requests to have a phone call from the owner, I never got that call and have now filed a complaint with the Better Business Bureau. (They didn t like my comments on their Facebook page so I was blocked) SHYSTERS. Look it up

  James Anderson
a year ago
Had to take my RV in to get 25 different issues fixed on a brand new camper. When the service center "fixed" these issues, they put the camper back together as quickly as possible and ended up causes more cosmetic damages than what were originally there. Boards are loose, not screwed back in, flooring peeled up, trim cut and stripped. There was no care or concern with making the unit look nice. They simply work as quickly as possible without a care as to how well they put things back together. Extremely disappointed considering they had my unit for 6 months doing the repairs.The 10-year warranty on the roof is a scam unless you take picture or have receipts of you resealing the roof every 60 to 90 days.

  Ted Garcia
11 months ago
I originally was using a travel trailer then upgraded to a 5th wheel but kept my travel trailer. Between moving both campers around the lot,getting them cleaned,getting the travel trailer repaired Taylor at Camper RV Center is a very professional person to deal with as well as all employees there but I mostly talk to her. I deal with vendors from different states to different countries so to me a way a person communicates regarding status of repairs,parts,etc. and also carries themselves is a make or break deal for me but all the employees especially Taylor are very professional and are trustworthy with your everyday needs.They have all my business while I am in Shreveport and I recommend everyone to go there.

  Danny Acklin
9 months ago
Very helpful and knowledgeable about parts. Also purchased a new generator, answered every question I asked about the generator I purchased,and the accessories I purchased, also a friendly atmosphere and people.

  Larry Klosterman
2 years ago
If you are in the neighborhood and are looking to have some service done on your RV, keep driving! Service staff on the desk is really friendly, but that's as far as if goes. Was on a trip across the state and had roof problems with my trailer, had to leave the trailer for repairs with a list of other things to take care of. Not only was the repair messy, the other small items I asked for were not done. I was told I could dump the tanks (3 weeks worth) and repair the trim myself. I hope the sales department is much better than the service department.

  Robert McCubbin
4 months ago
Friendly , nice location, drop off for repair, more later when work done

  Robin Jimerson
5 years ago
Amazing people to work with!!! My husband and I has shopped around for awhile, but had no luck with sales people treating us like customers. Mike and Patrick were the best - going the extra mile to make it all work out so we could have our trailer in time for vacation - we did not give them much time to work with, but they did it and did it great, giving us only the best service ever!!

  Cheri Duet
3 years ago
Seth went above and beyond to help us find the camper that fit all our needs and desires. He was friendly, fun, and thorough. We purchased a nice fifth wheel and look forward to beginning our life on the beach!The staff is super helpful and friendly. Seth impressed us with his demeanor and demand for detail. He worked with us all day. Thank you, Seth and the Camper RV Center family!

  Ryan
3 years ago
The Sales team was extrememly Knowledgable, the service team made me feel like a priority everytime, the store manager followed up repeatedly to ensure optimum execution throughout my experience, and the Finance team worked so e serious mojo to find ways of saving me money. People this is what Customer Service and Customer Satisfaction looks like!I will never go to anywhere else!

  Felisha Davis
2 years ago
The lady on the phone for service is friendly and did her best to help, but the service itself is terrible. They kept our RV completely dismantled since May. It only took them 4 days to do the actual work. JUST got it back and they broke multiple other things on our basically new RV. And they are refusing to send someone to fix. The RV park is over an hour away. My husband bought it for work, but we have spent a fortune on hotel on top of the RV note. I reached out to them on Facebook and messenger and my private and public truthful comments and reviews were deleted. Hence, this review.

  Martha croft
4 years ago
This place was absolutely amazing. We have dealt with different RV dealers in the past and this experience was by far the best experience! Our sales girl Christina was so amazing and very helpful and Laci in financing made our experience very pleasant . Also Anthony who did our walk through was very helpful and thorough also very customer friendly! Everyone we met here was awesome and we will be recommending them to everyone!

  Roland Hahn
6 years ago
This place was awesome! I had a leak in the awning area that ran into my coach. I was on a trip and need to be back on the road quickly. I arrived just after they opened, they dropped everything and repaired the issue in under an hour. The bill was very reasonable as well. Highly recommend!!!

  Tim Cecil
4 years ago
Parts department. I purchased a battery for a personal watercraft. Sounds easy enough... They had to put acid in the battery that s no problem, But the guy at the parts counter doesn t know jack about them. He overfilled the battery with acid. The battery is clearly marked fill to here. Red line. It boiled out the overflow vent tube. Causing damage to my truck. Took the battery back and tried to explain it to them. Was told someone was reach out to me about this problem. But you can guess what happened next Nothing that s right no call nothing. So went back to get the second battery that was supposed to be ready. Some guy. And yes he did it again. Overfilled it too. The manager was out for a few days so I he s to wait for him to return. When I finally got to see him he really wasn t interested in the problem. Or just didn t understand the situation. Sulfuric acid is very dangerous.He did say he would get back with me about this but now I going on 5days no call. Wonder how places like this stay in business.

  R M
5 years ago
Good place to purchase, but NEVER again for Service... HORRIBLE!!!! And have been in constant contact with the Service manager and got NO WHERE! Over 3 months without our camper I have gotten Keystone involved and they are sending A Keystone Inspector to location of RV to see about getting it repaired correctly and to assess the situation. Again if you can avoid the Service Dept, and deal with Mr. Don over sales it's a great place to purchase, I've bought 2 RV's there and never had the experience in sales that I did in the Service Dept. The Service of the unit is more important than the sale!

  Rhonda Surber
2 years ago
We bought a 2020 Forest River Wildwood. Maggie was our sales lady. Got a fantastic deal paid cash for it. We took it back in a month later to fix the some things that were wrong with it. Had a leak in the slide out but we fixed that ourselves while at the Park in ark.

  Kevin Casey Cobb
2 years ago
We can not say enough good about this place.....after having really bad experiences with 2 other local RV dealers service department we was very frustrated and decided to give Campers RV a try when we needed service done on our 5th wheel. I called to make an appointment and spoke with Mrs. Presley. That was last year and we have came back 3 or 4 times for warranty and service work on our camper since then. Today I called her at noon because we are having electrical issues and have a trip planned for Oct 28th. She worked us in and has our camper now. She gave us her honest opinion and said they would do their best to have it fixed in time for our upcoming trip!!! Mrs. Presley and everyone we have had any dealing with in the service department has been very professional and very nice!! It has been a pleasure dealing with them and, for that reason, when we get ready to trade our 5th wheel in on a new one they will definitely get the opportunity to earn our business!!!!

  Elizabeth Carr
5 years ago
We brought our camper in 3 months ago for service. Well we ve been given the go around about everything with it. Lies were told that the claim was submitted to insurance. After a call to the insurance, we found that they were never notified it had been in the shop. Call campers rob center 5 minutes later and are told they just submitted a second one. So here we are $2100 later in camper notes and still not looking like we ll have it back anytime soon. Just to add on, we travel for work and live full time in the camper. This entire process has been a joke.

  John
a year ago
I purchased a new rv here in 2019. My advice to someone looking here is DON T DO IT! The sales staff that i had in my opinion were dishonest. Everything on the repair list after 3 visits and one time is stayed there over a month, I had to repair myself. Service department and sales staff do not support what they sell.

  Derek Keith
5 years ago
We bought an RV here in Sept 2018. Since purchasing the RV we have many disappointments and issues. While towing the camper from Louisiana to Texas we realized that our propane tanks were not secured down. When I say not secured down, I mean it was a miracle they had not fallen off and caused a horrific accident and/or death. We had to bungee cord them down due to the lack of inspection the dealer performed. We have had multiple problems with the RV since owning it; such as, the outside fitting leaks, after a certified plumber inspected it, they stated it was the wrong size fitting in the RV and not properly inspected. GREAT, yet another inspection issue. We purchased an extended warranty, that we cancelled after purchase because after several issues that were experienced and discussed with this company they stated it would not be covered under warranty. So what's the point of paying for an extended warranty, when the manufacturer warranty does not cover the issues?!? Oh and if you have an issue with the RV, you have to take it back to this company, they do not have a repair guy come out and look at it, regardless of this issue. If it's major and the RV cannot be moved due to the issue, you have to pay out of pocket for the repair and then bring it to them. Again what's the point of a warranty?!? Buying this RV and purchasing from this company is the WORST mistake we have made. Do your research and go through another company, even if you pay more. This company is not worth the headache, believe me.

  Charlotte Brown
2 years ago
Super friendly, knowledgeable, and efficient staff!!! Made our first time buying experience more than pleasant! Love Mike and Bryce! Much better than Camping World!

  Shirley Mosley
a year ago
Be WareMake sure if you give a deposit you are certain that you will be purchasing, you will not get it back. They will take it and pretend they used it on something, that they promised was no charge. Legally, the deposit has to be used for the purpose it was collected.

  Justin
4 years ago
This is the 3rd Travel Trailer I have purchased here. I have nothing but good things to say about Mike and Chris, of course everyone else there. Nice friendly people, no pressure and will work with you to get what you want. I always recommend anyone looking to buy something to go there. A+ on everything. My next purchase will definitely be from there."

  Rick M
5 years ago
Really awesome place. My wife and I are new to the RV world. We came to Campers to ask questions and get answers, and look at models that fit our budget. We were shown several models and had all our questions answered and even some we didn't know to ask. Very pleased with the service and helpfulness of the people. We will definitely be back to buy soon.

  JHogg
5 years ago
They have had my Montana for over 4 months and every time I call they give me a different story. They waited two months before even contacting keystone about warranty work and that is only because I contacted keystone and asked them to step in.I also had an insurance claim, I called on two separate occasions to check on it and was told they were waiting on my insurance to send out an adjuster. I got tired of waiting and called my insurance. They never even knew my camper was in the shop! Once I contacted my insurance and had them get involved, campers RV center finally started on the claim. Now I have been told my back cap has been in paint for over a week. My complete date keeps changing.My camper is my home and they know it and they have still taken over 4 months. They do not care about customer service.

  shane willhelm
3 years ago
The Team over at Campers RV did an amazing job Finding EXACTLY what I was looking for, Negotiating Price and finalizing my Purchase. Thank you Scott and Laci for being professional during this process! The level of service was outstanfing from the start to finish!

  K D
4 years ago
I was swindled by this company. I brought three propane tanks to be filled. They could only partial fill one tank with 1.6 gallons of propane. The other two tanks where out of date and couldn't be filled. They charged me 24.99 and when I asked about it, they said they have a 5 gallon minimum. They could have told me that before hand, instead of stealing my money. I will never go here again and I will make sure no one I know goes here either.

  Steve Crandall
6 years ago
Wow! Could not have chosen a more accommodating service place! Traveling through, headed home to AZ, and our rear stabilizers quit working. Dennis went out of his way to get our problem diagnosed and Bart did the work. Unfortunately they did not have a new motor in stock, but they did at least confirm the problem. As an added bonus, they provided a campsite, right next to the shop and told us to plug-in, turn on the A/C, & relax while they did their work! In & out in less than an hour. We'll definitely remember that kind of service for a long time!