Auto Mall Car Wash & Lube Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Linda Sutton
2 months ago
What has happened to this car wash? They used to be the one to go to in the city. I got my car wash. Paid pretty good money for it.Did not even do my tires and any trash in car was all bundled up and put into a pocket in the car. My mats were soaked on top and bottom and put back into the car wet. I am very disappointed. I don t know what happened, but their reputation has certainly gone down.

  Tina Sloan
a year ago
This will be my last time using this establishment. The cashier stands outside till customer comes in and very rude, no courtesy at all. The detail guy started on my vehicle, stopped to pulled another vehicle behind mine trying to work two vehicles at once. I paid for The Works and still had to do the work. Bugs still on front of my vehicle, spots till in the window shield, missed spots on my vehicle and no shine to the tires at all. Extremely disappointed. Total waste of my time and money there, still had to do it myself.Services: Auto detailing, Auto interior vacuuming

  Chandra Richmond
8 months ago
I purchased a gift card for my mother. I went back and treated myself to a full detail wax included. The customer service is amazing and fast. The prices are very reasonable. SUV was shine, and clean inside and outside.

  tiffanysandifer
a year ago
I had a WONDERFUL experience here!!! I have visited several different car washes in town and always leave those establishments feeling disappointed because my car still requires additional cleaning, which I handle on my own when I get home. That was not the case here! I got "works package" and it was worth every penny. Some of the areas I was really impressed with were the windows, seats, dashboard, cupholders, and door arm rests. These are all areas that normally get neglected by other car washes! The person wiping my car down at the end was extremely detail oriented and made sure that all of the bugs/smudges were removed from my front bumper and windshield, which again - is something I always have to follow up with when I use other car washes. I really enjoyed my experience here and plan to use them again!I have included some pictures of my bumper so you can see how well they cleaned it! Any spots you see are strictly from normal wear and tear (rock chips/missing paint).

  LaToya Harris
6 days ago
NEVER AGAIN!! I spent $30 for some half done job!!!

  Timothy Hawkins
3 months ago
I had the most terrible car washes I ever had, on 12/29/2023 I took my 2023 C5 BMW to get The Works Car Wash Package, and when the guy said my car was ready, me and my wife jumped in and when we got home and I checked out the car, It was embarrassing, it had so many smells like he dry the car off with the same towel he dry the rim and tries with, glasses wasn t clean, I know I didn t pay $100 + for the wash but I have went through drive through washes that are way better than what I got. Never again,

  Carrie Collins
4 months ago
THE WORST CARWASH TO EVER GO TO IN THIS CITY!! I TOOK MY CAR YESTERDAY THE WORST MISTAKE EVER. MY CAR WAS NOT CLEANED PROPERLY AT ALL AND WHEN I TOLD THE SO CALL BOSS HE DIDN'T GIVE A DAMN!! FIRST OF ALL HE SHOULDN'T EVEN MANAGE THE PLACE BECAUSE HE HAS THE WORST CUSTOMER SERVICE SKILLS HE ARGUED ME DOWN THAT HIS WORKERS DIDN'T SCRATCH MY INTERIOR REFUSED TO REFUND MY 21.00 MY CAR WAS NOT VACUUMED MY WINDOWS WERE NOT PROPERLY CLEANED AS WELL AS MY TIRES AND RIMS BLACK SUT ALL OVER THEM ONE OF THE WORKERS TOLD ME THE VACUUM DOES NOT WORK PROPERLY THE SUCTIONING POWER IS NOT WORKING HE TURNED IT ON TO LET ME FEEL THAT IT WASN'T SUCTIONING PROPERLY. THE MANAGER KICKED ME OFF THE PROPERTY AFTER I CURSED HIM OUT BECAUSE HE WAS UNPROFESSIONAL TO ME AND I STOOD MY GROUND WITH HIM !! THEY STEAL YOUR MONEY AT THIS PLACE EVEN KNOWING SERVICE IS BAD RUDE MANAGER WILL NOT GIVE YOU YOUR MONEY BACK I GUESS HE IS DESPERATE TO MAKE THE MONEY THE PLACE IS NOTHING LIKE IT USE TO BE!! DON'T GO THERE THIS IS A FAIR WARNING!! GET SOMEONE THAT CARES ABOUT KEEPING THE CUSTOMERS HAPPY TO RUN THIS PLACE!! GET RID OF THAT SO CALL RUDE A.. MANAGER MANAGER SUCKS!! IT'S THE CREEPY LOOKING BLACK. KNOCKED KNEES GUY!! YES I SAID IT!! YOU TOOK MY MONEY BUT YOU WILL LOSE MORE THAN THAT!! AND YES I AM A VERY ANGRY BLACK WOMAN!! BUT GUESS WHAT ANOTHER CUSTOMER LOST!! I SEE THE REVIEWS GET NEW MANAGEMENT NEW CAR CLEANSERS NEW. EQUIPMENT!! THE SO CALL BOSS SAID HE DIDN'T LIKE ME WHO CARES I PAID YOU TO DO YOUR JOB YOU FAILED YOU A THIEF!! YOU WON'T HAVE NO LUCK IN NOTHING YOU DO SO CALL BOSS!! WHERE IS YOUR PROFESSIONALISM!! THIS IS HOW YOU TREAT AN UNHAPPY CUSTOMER IT'S YOUR FAULT THAT I WAS UNHAPPY YOUR PLACE OF BUSINESS FAILED ME!!

  Julia Floyd Bertrand
6 months ago
My friend had her car taken care of here. Employees were wonderful especially the gentleman who was drying off her car! The friendliness one of all.

  Janet Sutton
a year ago
They got me in pretty quick.However they did not take the blanket out of the back part of my car to vacuum ( I have my back seat down due to most times having a wheelchair with me. I have a blanket down to keep from getting so much dirt in my vehicle ) they left dirt under my seats they did not lift the hatch back and clean. The outside of my car was not completely cleaned. They got off most of it but they did not take the time to make sure it was clean.I will not be going back prices are cheap for a reason very disappointed do not recommend

  Elvin Harper
8 months ago
Ernest is Without a Doubt the Best Finisher in the Business, have Always done an Awesome job on my Vehicles, definitely Recommended to my Loved ones Family Members and Friends!!!...

  James Thomas
a year ago
One of the few places in Shreveport that does both exterior and interior cleaning. I ve been looking all over for a place like this and I m so glad I found it. They take their time cleaning your car. After it goes through the typical car wash machine, the staff hand wash the interior AND exterior of the car as well. I d recommend getting The Works if you want the exterior and interior cleaned.

  Marshi Lawless
a year ago
The "go to" place for a car wash. They are very efficient. The only problem I noticed is they are so busy at times you have a long wait....but that's not their fault. You can always look at the cute cards!

  Jennifer Goodwin
a year ago
This place has recalling gone down! I paid almost $30 for a carwash & the guy barely cleaned the inside! You could still see dirty on the inside! I had to point it out before he did anything. I m never going back!Service: Auto interior vacuumingService: Auto interior vacuuming

  Shawn Sullivan
a year ago
Guys in back had an attitude because I brought in my 3/4 ton at 3pm. After it got thru the wash it got skipped enough for inside cleaning I just got ready to leave, the guy out front told me I couldn't because they hadn't done the inside. I told him it was skipped enough that I was leaving

  Gail Tucker
8 months ago
Broke down and raggedy. When I left I went directly to Firestone my tire was losing pressure. Some type of metal was lodged in my tire.

  Julie Grice
4 years ago
My husband and I took his new GMC truck in to the Auto Mall Car Wash and Lube! They were friendly and affordable. They had fresh coffee for while their customers wait! They did a great job! New management that has made great changes. Improved sprayers etc. plus they have much happier employees! Great job!

  Erma Howard
a year ago
I guess you get what you pay for. I did the 17.00 wash on my 2023 sportage. It wasn't to my liking. Not sure if I paid more they would do a better job. Keeping it

  Tiana Trainor
3 years ago
So we had an appointment to get a car detailed yesterday at 10 am on 4/29/20 because my mom is an essential employee and wanted to treat her self on her only day off. We arrived right at 10(the time the manager told her the appointment was for) and no ones there. Then luckily an employee who had arrived late informed us that the power was out so they weren t opening until 12. We understand things happen but no one had called to inform us, no one left a note on the door, and & they didn t leave an employee to let customers with appointments know. We just got lucky the guy was late. So we leave the car and come back right before close and they re not done. So we wait on it and it comes out of the wash and they guy who was supposed to clean up the windows have my mom the keys and left along with all of the other employees so we had no one to express our concerns to.Once we got home we saw that many places such as in between the seats and the console were not clean and there was still a lot of dog hair that was not vacuumed as well as crumbs in several places such as the seats.I decided to bring it back before reviewing to see if they would go back through and finish the job as my mom is working 17 hours straight today and cannot bring it herself. We were told that it was impossible to get the dog hair out (any one who has cleaned a car knows if you put a little effort in with a hard bristled brush and then use a vacuum you can get most of the hair if not all) and that they would go back and do the windows and clean the interior that was missed so I sat outside and waited.After getting the car the second time I went to the Xpress car wash down the road where I used the free vacuums (that don t work well because of everything that gets sucked up by customers) also realized that the places on the interior were not cleaned and there were were still crumbs in the seats. Then I vacuumed my heart out (actually put in effort) and eventually got at least 75% of the hair that was impossible to get. As for the places such as between the seat and console that didn t get cleaned (which I pointed out when I brought back the second time)- all you had to do was slide the chair all the way up as you ll see in the pictures.Oh yea- and they charged us $120 for us to do half the work ourselves.I attached photos of what I received the second time and what I cleaned after vacuuming myself and videos will be added. I also recorded the conversation I had with the manager but will not be posting, only keeping Incase he tries to deny the incident. Please save your money and go to a professional establishment.

  Richard Norsworthy
6 years ago
The wash is ok but the attendant is rude with a nasty attitude. There were 5 capped empty soda bottles and several empty plastic bags in the passenger floorboard and he wanted to charge 5 dollars extra to clean it out. So before you go to get your car cleaned be sure to clean it before you go. This place used to be great as I have used it for years. It s really losing its reputation with me for customer service. I m sorry to see that happen.

  Sabrina Scott
6 years ago
I have been getting my car washed and cleaned here for years, but within the last year, the cleaning could be performed just as well by a child. I pay for "the works" but I get taken. It's partly my fault I admit because I don't inspect as well as I should, and then give a tip. My wheels and tires still have road dirt on them, the body of the car still has stripes that should have been removed when the car was dried. The windows are streaked...should I go on? I will not return to this car wash.

  Machado JiuJitsu Shreveport
7 years ago
I've had my cars washed here many times and always had a good experience. Today I got a rain voucher that says I get a free wash if it rains within 24 hours. I thought that was above and beyond. Great job overall

  Crystal Pooley
6 years ago
Paid for all the bells and whistles. They didn't Vacuum my cargo area, rims are still dirty, Windows still dirty, it stunk when I got in my car, cashier lady was not pleasant. Will be going to twin cities in bossier from now on. They do a much better job. This is not the first time I've had issues with this place. They totally forgot to clean the passenger side of a vehicle I was trying to sell. Talk about a waste of money!

  Margo Griffith
4 years ago
I have always had a good experience at this car wash until last Saturday (Nov. 23, 2019). They charged me an extra $35 for mud, yes I live on a dirt road. I did not mind paying for if they would have actually removed the mud! My floors mats were still dirty and they only wipe out my drivers and passenger side doors, did not touch my rear doors or back hatch in my Nissan Murano. Was so disappointed!

  Mary Beth Mora
3 years ago
My old battered car was treated like it was a very expensive brand new vehicle today at the Auto Mall Car Wash. From the men vacuuming the floors to the young man that wiped down the exterior and interior. He really made my day with his attention to detail. Thank you so much!Services: Auto detailing, VacuumingServices: Auto detailing, Vacuuming

  Kristi Hight
4 years ago
I brought my Yukon in and was charged an additional charge for mud. I have a dirt road that I drive on daily. I don t mind paying extra for that. My problem is that my car sat for 45 minutes before ever going through the tunnel. I spoke with the manager who gave me lots of excuses and no assurance this was not standard practice. I have come here for many years but this will definitely be my last time.

  Phani Morisetti
5 years ago
Best for the bucks! Don t expect for a awesome job but for the money you pay, it s a great deal! Didn t get my car detailed over 6 months (just exterior washes) and only now only see slight change inside. I had to re vacuum inside and did more cleaning.

  Derek Hicks
10 years ago
Excellent place to get your vehicle to detailed. Took them about 3 hours but my car which was filthy before, looks like a BRAND NEW CAR! There wasn't a single bit of dirt or anything on the inside when they finished. They conditioned the leather, shampoo'd my carpets, and it looks like a brand new car. Highly recommended!

  BIGAL Smith
3 years ago
Awesome carwash. Great managers. Very polite. Good service. And they put customers first. You should get the works. And tip the cashier. She's a cutie.

  Ender Gamers
4 years ago
The automated car wash as good. But I payed for a vaccum and car wash. It seems more like I just got a car wash. I watched as the front was vacuumed for seconds and the back seats, just completely skipped. I would suggest using the $13.95 for an automatic car wash then self vaccum.

  Leroy Eason
4 years ago
The best wash in the city. My car is cleaned inside and out. The price is reasonable and the attendants are courteous and thorough. I've used this wash over 15 years.