Wrens Collision & Complete Car Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Natalie Versaggi
a month ago
Very untrustworthy, not sure if it is actually still a real business. The owner, Sammy, hit my vehicle with his car while driving the wrong way down the street. He did not have insurance and his license was expired, so he offered to repair the damage at his shop. After a few days he stopped responding to emails/calls/text, and when I tried to locate his shop I found the address associated with Wren s to be abandoned. A friend called to ask where they were located and he did not give her her an answer, just said they were working out of a few locations . After reading other reviews on Facebook and Google, it seems like they have a history of manipulating their customers. I absolutely would not recommend anyone leave their vehicle with anyone associated with Wren s.

  Johnelle Lacombe
9 months ago
Called on a Sunday and a very nice young fellow came to my home and looked at my bumper that had a small scratch that happened to me at roused parking lot! He said he was usually booked up but took my car and brought it back looking amazing,washed and all which I haven't done I months:/ Fantastic.i was recommended to him and gave him a try and had an experience that I didn't expect. I highly recommend everyone to give Sammie wrens a call. Great surprise.

  M S
6 years ago
Had a huge rust spot under the spoiler on my treasured '96 Land Cruiser (see first pic). Called around for quote and most places wouldn't even take the job! Guess people just don't need money anymore... (smh) Thank goodness I remembered Wrens there on Tchop. Called them and not only were they very nice, they were also very reasonably priced.When I got there Sammy was super helpful, knowledgeable and very nice. The whole experience was so good that I also got some cosmetic work done while it was there. I had removed my fender flares (lips above the wheel wells) and that had left about 20 little holes above my wheels all around the truck.While the truck was at Wren's I worked with the very nice lady in the office (feel awful can't remember her name!) and we came to a great price on patching the holes and repainting the panels.Although it took a couple of weeks, when the work was done, I was literally amazed by how great the truck looked. The original color is not very common and they matched it perfectly. The fiberglass work really looks like the truck was made that way, I truly could not be happier with the results and the price.I highly recommend Wren's for cosmetic or accident work, they take the time and do it right and for a reasonable price and you don't have to drive to the boonies to get it done, it's on Tchopitoulas and Napoleon! Great job guys, I'll be coming back to get my hood and roof painted.

  sandra
3 weeks ago
I took my pickup truck to Wrens for years and Sammy maintained it so well that it lasted forever. Way longer than it otherwise would have! Ha! Thanks guys!!

  Will Weaver
3 years ago
Sammy the owner and his whole staff were very professional as well as showed genuine concern for my needs. All the worked they performed was some of the best I have ever seen and I have been in the automotive industry for over 20 years. They kept me up to date on everything being done to my vehicle and took me in during the pandemic and made it a point to show me how important their customers are to this business. I will suggest Wrens to all my friends and family, Top notch business. Thank you so much for taking such good care of me.

  Jamari Gower
4 months ago
Received one person to service my car, and then got nothing else. I even reached out to a personal number and still nothing. It s been over 3 weeks.

  Jenna Cappuccia
5 years ago
I can t speak highly enough about the wonderful experience I had, and the customer service given to me by Sammie. I messed up my front bumper on Friday evening, and based on the damage, I was worried that I would have to replace the entire bumper. I wanted to get it taken care of as soon as possible and Wren s was one of the only shops I could find that was open on Saturdays. I drove into the garage and Sammie immediately greeted me and assured me that all my car needed was a quick part replacement that would take less than an hour. I was so relieved! On top of everything, I was given a great price on the work I received. I would absolutely recommend going to Wren s if you re having car trouble.

  Nim Kaur
11 years ago
I had a great experience at Wrens. I was in need of repairs before heading out of town. The accident to my car ( not my fault!) needed to be fixed before driving out. The guys there, Sammy and Crystal ( not sure if I spelled that right), the two people in the office, took in my car and made sure i was sorted out with a rental. They repaired my car in 3 days, even though they were "booked up". When I picked up my car, it looked fantastic! It was nice, shiny and clean, and even drove better!( they said I needed an alignment being that I was hitting the road, so they did that) Overview for me is that I'd send my mum, dad, and all of my friends and family there if they ever need accident repairs. In my opinion, Wrens looks like a nice independant business to deal with. I liked them.

  Cheryn Robles
4 years ago
Brought my car here after a fender bender that my insurance was paying to address. While they claimed to have a loaner car available when I called, it wasn t available. I called for updates about every other day and they were always about to put in the order for the parts needed. I ended up having a rental car for a month before the loaner was finally available. After spending $1,000 on a rental, the loaner was available. I started using the loaner car it is was almost an excuse to take even longer to repair my car. They had it another 3 weeks before they said it was ready. When I picked it up, there was garbage inside including a cigarette pack. I cleaned my car out and headed to take my foster dog to her new home. Car started overheating while I was on the bridge and then it wouldn t start when I was trying to leave. I called Wren s immediately, surprisingly someone answered. He told me to take an Uber that he would reimburse me for and would have the car towed back to the shop. The new dog owner called to tell me two days later to say that my car hadn t been towed from in front of his house. When I called Wren s again, he sounded surprised it hadn t been towed but clearly it wasn t in his shop. He took it back to the shop that night. They repaired it and a week later I was told to pick it up, again. I picked it up during the day but when I tried to go somewhere that night, the new headlights didn t work. Back to the shop the next day, they fixed the headlights after a couple days. Experience was two months, cost me my $500 insurance deductible, $1,000 in rental fees, was super inconvenient and he never paid for my Uber.

  Debria
5 years ago
AVOID AT ALL COSTS!!! THESE PEOPLE ARE HORRIBLE. I thought they did a good job with my paint job when someone hit me in the parking lot and that's why I went back. HORRIBLE MISTAKE. I got in an accident around Christmas of 2017, and I brought my car to be fixed because I was in a fender bender. My trunk was messed up and my bumper. I was dealing with Sammy, who is the son of the owner, and he said, he could fix my car in two weeks flat at the most. He even said one week. Well he lied big time. Long story short. I stayed in contact with these people on a regular basis, because every time these people said they would call me back they didn't. I also had to show up to the shop, because these people would not even answer the phone. Plus, when I went to pick up my car after three weeks and was about to drive off, they hadn't even fixed my trunk nor had my paperwork for my warranty ready. So I left the car there, because I knew they wouldn't order the parts if I left. Sammy assured me that they would finish it by next week. Next week, arrives and Sammy has disappeared. They don't know when he will back, so I had to deal with owner, and he was something else. He was like my assistant is not here and I don't know where any of the paperwork is. This type of conversation went on for a week. Oh and my warranty paperwork which took like 20 min still wasnt done. So next week, comes, and I called him and he said that I need to come out there to show him what's wrong with the car. I need to show the car shop people what's wrong????!!!! Major red flag. So I show him the pieces, and they claim they are going to order them. Then, I called to make sure they ordered a couple days later, and they weren't. At this point he wants to write me a 100 dollar check which is way less than the cost of the parts. I told him no and to order my parts. Finally, the assistant answer the phone and says, that she has expressed ordered them. Then it take like three more days for the part to get put on. For a two week fix, it took them six weeks to do work!!! Oh and did I mention that they have software that showed them what parts needed to be ordered???!!! STAY AWAY, AND FIND SOMEONE ELSE!!!!

  Sarah Bechdel
3 years ago
Don't trust these people. They were recommended to me after an accident. I took the car to them and they insisted it was totaled (it was not driveable to any other location, so I stupidly didn't get a second opinion), and then bought it off of me. 2 1/2 years later, I get a notice that the car was towed--still registered under my name! The towing company tells me they found *14* car titles just laying around in the back seat of the vehicle. I don't know what they've been up to with the car for the past 2 1/2 years, but they never re-registered it and someone was driving it around. Good thing I have the license plate.

  Kevin Lepow
2 years ago
I went in for an oil change. When I came to pick up my car, they wanted over $130. When I complained about the the rediculus price they then said it was on the house, because they hadn't given me a written estimate. When I got home, I discovered that they hadn't changed the oil. Maybe this was an a mistake, but it would also explain why they were so okay with not charging me. They also were not wearing masks, during the pandemic, and someone was smoking in the office. I will never allow them to touch my car again.Edit: After five months, they then made this outrageous claim that I was somehow rude to them, and claim that I make these sort of claims to get a discount. They apparently remembered someone who came in, for an oil change, five months later? They made no offer to show me the oil filter. I'm not going to say how I know that the oil hadn't been changed. Since I don't want to allow them to cover their tracks next time.

  Casey Love
5 years ago
Repairer Beware: They had my car in their possession for over 4 months and it still was not repaired. It was my mistake for taking my fancy German car there in the first place after a bad wreck. I wanted to support a local, family-owned business based in my neighborhood. (Mistake!) Other problems:1.) Unreturned phone calls. They never call you back.2.) Dishonesty: Grossly inaccurate estimates of time required to complete repairs. (They initially told me my car would be repaired in one month....they kept it for 3. It was still not fully fixed. I then left it with them for an additional six weeks, during which they damaged the car more.)3.) Theft: They replaced a damaged tire with a bald/used tire (my insurance company paid for a new one), which almost resulted in a wreck on the interstate with my children in the car.4.) They left bolts unscrewed, resulting in more damage to my car.5.) They smoke inside their office, which is just disgusting.Sadly, this once great local business is being mismanaged into the ground. Don't go there. Vargas on Magazine or G&R Automotive on Louisiana are probably better options.

  Rani Rooprai
2 years ago
A man named sami helped me wh uhen my tire went flat while driving down their road. I pulled into their building when it looked like they were closing for the day. They said that they would put the spare tire on for me that way I will be able to drive to a tire shop the next day. The problem was I did not have a spare. Sammie rummaged through the tire that they had there in stock until to my surprise, found spare tire that would fit my car .not only did he stay behind after everyone was leaving for the day, he refused accept my mone! Needless to say, , mind blown. UhServices: Transmission, Carburetor cleaning, Auto side window replacement, Auto engine diagnostic, Body & Trim, Air conditioning, Battery

  David Brown
6 years ago
Wrens is a first class operation!!! Sammy and his team do A++ work and have repaired many of my cars. The result looks good as NEW, sometimes even better. Wrens also provides phenomenal customer service, and sets themselves apart by treating every job, big and small, like it's the most important thing in front of them. Highly recommended!!

  Wesley Kearney
8 months ago
There great , everything was professional and they came out to me and make it more convenient, they were the only ones to answer the phone, super happy. Very professional and Sammy the owner still remember my name after a 3 year time gap since I last saw them , highly recommended

  Kathy Delatte
8 months ago
This place has been around for years and they do excellent work. What makes them better than the rest, they are a New Orleans family owned business. Great people and great services.Services: Air & cabin filter replacement, TiresServices: Air & cabin filter replacement, Tires

  Thu Bui
5 years ago
I am a student at Tulane University and I am usually really busy during the weekday so finding a body shop that opens during the weekend is really hard. I decided to drive down Tchoupitoulas Street and check out if any shops are open and Wren was the only one. I took a leap of faith and went in.Let me just say, for strangers, Sammie is incredibly friendly, and not in a creepy way at all. He's the kind of person that will deliver you all the way when you need help! I was involved in a hit-and-run accident two weeks prior and I wanted to ask him for an estimate on how much it would cost to buff the scratches out. Instead of just doing what I had originally planned, which would require me to pay a lot of money out of pocket, he helped me file a police report as well as an insurance claim so that I can take the most advantage out of the situation and keep my money! The policeman arrived half an hour late and the whole situation took more than two hours. Sammie stayed with me the whole entire time with no complaints and a smile on his face, even if it was after hours. Because I am a student, I was not very familiar with the terminologies regarding cars and insurance that the policeman was using and Sammie really helped me decipher them.On top of being so helpful, Sammie also helped me buff out scratches on my car that were not a part of the hit and run, OUT OF HIS OWN KINDNESS!!! I was not charged, and I joined him in buffing the scratches out. In doing so, I really got to know him as a person. He has a good heart and has a lot of knowledge about cars and the mechanics behind it, which I don't doubt at all because he was a mechanical engineering major in college. We talked about various subjects while buffing the car, and ended up finishing at 9PM. I repeat, 9, PM. Time really flew by when you have good company.You're never going to find a mechanic as knowledgeable, honest, and kind as Sammie. I highly recommend this place and especially Sammie. Save your money now and go see him!

  Connor Gentempo
6 years ago
This is a great place with even better people. I am a college kid who's car got wrecked by a friend driving it. I had never really had to deal with accidents only being 19 years old. They walked me through my options and communicated with me well the entire time. They even dropped me off and picked me up when the car was done also, they cleaned my cars interior and exterior. I highly recommend. Katie was a lot of help.

  D. Delatte
11 years ago
I never thought I'd have a favorite body shop but now I do. I tried this place out to get my front quarter panel fixed after having some unsatisfactory work done at another shop. I picked Wren's just because it was the closest place to my house and they took my insurance. The work was beautiful, and it really looked like nothing had ever happened. In addition to that, the experience is great. The waiting lobby is never boring and they'll usually give you free rides if you live close or on the way to where they're going. I'll still keep going even if I move out of this neighborhood.

  Amy Tilling
11 years ago
Absolute garbage of a business. Had our car towed there based on positive reviews. We watched our car sit in the same parking spot across the street from their shop for two weeks as they lied to us when we called to ask about our car. We were told they took it to two different shops of theirs to try to work on it but were having trouble with the car. Not once did they contact us, we had to contact them every time. When we told them we lived around the corner and had seen our car not move from its spot for 2 weeks, the manager acted as if he had been given wrong information from his employees. We have had our car towed to a more competent shop and will never return to Wren's nor will we ever recommend this place. Useless.

  leeland hawkins
3 years ago
Ive been going to Sammy s shop as long as I ve been driving. He s honest and is fair with his prices. He was closed for a few months because Coronavirus, but now he s reopening and I got him to take in my car ( even though he his team isn t taking any cars yet!) I will only use Sammy because i can deal with him directly. Some advice only deal with him thoServices: Steering & suspension repair, Painting, Auto engine diagnostic, Body & Trim

  matt mclaughlin
5 years ago
Dropped my car off on a Friday to have a small repair job done on one of the side doors. Was told it would be ready and done by Saturday. Monday evening rolls around and they had not started working on it.Very disappointed in the lack of service. Especially disappointed because I was told repeatedly there would be no issues because it was an easy fix and that a three day turnover would be no problem.

  Craig A Pitre
6 years ago
The atmosphere is friendly service is good with lots work going on. I would recommend this place to get your auto body repairs talk to Sammy or someone in the office if you have any questions about the repairs. Talk to them about oil changes, tire rotation, auto wash , wax, detailing, and polish.Wrens a full auto service center.

  Toni Gary
8 years ago
My husband purchased a car through wrens and they cut us an amazing deal they took such great care of us we stayed the whole day! We came as car buyers and left as friends. Will definitely be back and recommend them highly! -Toni & Jake Mandeville LA

  Maryjane Potts
5 years ago
My husband was in an accident in our Yukon and took it to Wren's for repairs because he is retired NOPD and Wren's fixed cars for the department. The repairs took quite a while and I'm still wondering why because they only did half of the work they were supposed to do! They replaced one headlight (the one destroyed in the crash) but left the old, yellowed headlight . It left the truck looking uneven. This wouldn't have been a big deal (since it was mainly cosmetic), but they never aligned the hood so that light eventually collected water and burnt up! The driver's side, front rim that was damaged in the wreck was never replaced, nor was the front end aligned. The woman that hit my husband on the passenger front end with diagonal force --- it's a "no brainer" that the car would need to be aligned ESPECIALLY if the rim on the other side was damaged from it being pushed against the curb! They charged outrageous prices for work they NEVER did!!! I'm surprised NOPD would do any business with these people --- they ought to be put in jail for the scam they're running! Don't do business with them!!!

  Brook R
10 years ago
Just got my Camry painted, lovely job. Really quick and professional. I feel like I have a new car almost!! The price was fair, and the work was completed ahead of schedule. Very satisfied.

  Nethery Newman
6 years ago
When I first moved to New Orleans two years ago, I had the misfortune of popping two tires in the same week on the pothole ridden streets uptown. The second time, I hobbled my car to Wren s on the suggestion of my roommate and they patched my tire up so quickly, and didn t charge me as a welcome to the city gift! Really lively and lovely service.

  Amanda Miller
11 years ago
Sammy is awesome. I was totally lost today, I was just trying to help my friend with a flat tire. Tracy fixed my tire and put it back on. Sammy was kind and fun while I waited. I will defiantly go back and if you are looking for a helpful group of people this is the place to go!!!!!!

  Micaela Kerley
3 years ago
I want to thank the good people at Wren s for helping me with my PT Cruiser. My car broke down and they were a life saver for me. I will always appreciate the expertise and kind attention they gave me. (2017)