Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Curtis Cunningham
2 months ago
The service manager, Jack, was excellent. He scheduled me for 10 AM Saturday, 03FEB24. I showed up a few minutes early and they got me into the bay for my front-end alignment pretty soon after I arrived. 90 minutes later I was driving out. I could not ask or expect any quicker service. Jack was very personable and professional. He discussed my front-end work outcome in easy-to-understand terms. I appreciated everything he said. Good job! Thank you!

  BigTone Records
a week ago
My car was there 2 days! To get a simple NEW tire! When we dropped off i told them NO patch. After two days for this 30 min job i went to get my van. Guess what! He patched it, didn't do one thing i asked. He lied multiple times then when i called him out for his bull he told me to leave. My van hauls over 8k lbs and my family with child. The tire had huge hole. I paid for tire replacement when i spent $800 on my tires. They assured me the tire would be changed but due to laziness and lies this con artists waisted days of my time and work. Two full days i was without my car and they STILL did exactly what i asked them not to do. He risked my family s life by putting this tire on and refused to do the job i paid for. Then to have an attitude after i call it out. Lucky hes still got teeth. BEWARE of this con artist!

  Ernie Perrica
3 months ago
We had just driven in from St. Louis on the Saturday before New Year s and I needed my car before January 2 when the store reopened. The manager was friendly and helpful and said I definitely needed new front tires. I went to the WWII museum and by the time I came out, my car was done. The price was good and the customer service was better.Highly recommended!!!

  Leon B
9 months ago
Jack is absolutely amazing. I had 4 major big issues with the vehicle and he fixed and resolved all 4 within 3 hours of me dropping off the vehicle. They did a GREAT JOB!Services: Tires, Brakes, Brake service & repairServices: Tires, Brakes, Brake service & repair

  Bryan Smith
a month ago
They replaced my front brake pads and rotors. Good service and communication. They provided cost estimates to perform additional work. Even in the midst of a Mardi Gras parade, they were able to do the work and finish same day.

  Jeffrey Banks
a month ago
Impressed by their efficiency and expertise. Brought my car in for repairs, and they exceeded my expectations. Courteous staff, quick turnaround, and my vehicle runs smoothly again. A+ service!

  Chris Marshall
4 months ago
The location is convenient with off street parking. Staff are friendly and knowledgeable and they take good care of our autos.They correctly diagnosed an exhaust issue with a Hyundai, and have helped us with tire repair and warranty work several times.

  Grzegorz Podli ski
a week ago
Very helpful staff. I had a tire failure and they helped me a lot. I sincerely recommend it.

  Abby Perdue
4 months ago
I would give zero stars if I could. Made an appointment over the phone (by calling their direct number), which apparently means nothing as once you get there they will tell you it s done through a third-party . I was told my appointment wasn t valid and there was absolutely no time they could fit me in. I would not recommend this place.HOWEVER, I did immediately call Valvoline on St. Charles, where they got me in and out in under twenty minutes. If you re in the area and need service, got to Valvoline on St. Charles instead.

  Joe Estivill
a month ago
They fixed a flat on our rental. Hertz wanted to charge me for the tire. Staff told me to hang up on Hertz. That they would deal with Hertz. Never got charged for the tire. In and out in no time.

  Wayne Irving
3 weeks ago
Went in for a tire replacement. They said it would be quick but it took 4 hours to finish. Never going to another Firestone. Ruined my whole day.

  Patricia Penton
3 months ago
Manny is a wonderful assert to your company. He has always been very helpful at each time I've had work done there. I will always use THIS Firestone whenever the need arises. THANK YOU MANNY!

  Jeff Haag
2 months ago
Always a pleasure. Even when you find out your overpriced rims are cracked... nice that at least they're empathetic about it. Helps soften the blow a bit.

  Y and A Haber
6 years ago
Been here two times: once for brakes and once for tires. Service staff is friendly and helpful, not grumpy or sleepy. Lavon, who was doing the tire change and alignment, was curteous, patient, and excellent. Coffee lounge and bathrooms are inviting and clean. Good central location. Five stars all around.

  Long Gone Gonzo
2 weeks ago
I had an 11AM appointment booked..it's now 5pm AND THEY HAVENT EVEN LOOKED AT MY CAR YET. Unbelievable. Avoid at all costs. What's the point of an appointment when it's still going to take going on 6 HOURS NOW.

  Hannah G
6 months ago
Such a great place! Went here to get a new tire and they could not have been nicer. Very busy, but they were still speedy. The employees were professional and explained the different tire options thoroughly. I only go to Firestone because they are the best!Service: TiresService: Tires

  Demetris Brown
6 months ago
We were very appreciative that they cared for us while incurring a travel interruption (tire issue). After praying the tire lasted (or didn't cause an accident), we made it to them practically at closing time. They treated us like family and squeezed us in between clients they were presently servicing. Consider it a blessing if you encounter them when help is needed.

  paul Smith
7 months ago
This place saved my vacation! I will always be thankful to jack and Elaine for their patience, kindness and efficiency. In the hot New Orleans August sun they made a girl feel welcomed. They fixed my car just in time to have me continue my road trip safely. Thanks again Jack and Elaine.

  Mansa Musa
4 months ago
Extremely courteous, professional, and they did a great job and make a plan for other care to my vehicle.

  Charles Mickle
a month ago
Very friendly but also professional great service since we were from out of town

  Tracy Thompson
4 months ago
Stopped for air in my tires and everyone was super nice. Definitely will be back for additional services!

  Alison Marshall
a year ago
We had a wonderful experience at this Firestone. We stopped to get our tires checked before a road trip and Lavon discovered we had a nail in our tire. Ellen was able to fit us in for a quick repair and we were back on the road! Ellen was so friendly and we had great customer service over all.Service: TiresService: Tires

  Franklin Gilley
8 months ago
Absolutely do not go here unless you want to be told all your tires are dry-rotted and it is unsafe for you to even leave the parking lot, or some other ploy to get you to buy a set of tires, like they told our promotions manager she l and market (general) manager. Our promotions director took one of our station vehicles here to have a slow-leaking plug replaced with a patch, and they replaced the whole tire! They told our market manager it was leaking through the sidewall and could not be patched. Luckily he pushed back on the demand he buy 3 additional tires as well, because they are all dry-rotted. If you have any tiny cracks at all, they will call it dry-rotted and unsafe to drive. People don't know any better, and so they take advantage of you. AVOID THIS PLACE!

  Paul Robertson
9 months ago
They're reasonably professional, but don't expect a notable sense of urgency about anything.I was a little confused when I specifically requested two new tires mounted on the rear of my car and found the new tires on the front when I picked it up p, especially considering they have educational posters in their lobby explaining in detail why you should always mount new tires on the rear of a vehicle.

  Autumn Rose
6 months ago
Every time I visit this location Lavon works on my car. He s honest, quick and professional. I trust him with all my maintenance needs!

  Matthew Carlin
3 months ago
Nice people, good location if you work in the Warehouse District/CBD, and no pressure service for ya wheels

  Katie Pieterse
a year ago
The staff is extremely helpful and friendly. I am very happy that I found them. I got a flat tire the day that I arrived in New Orleans.I will be returning to them to do my routine maintenance. I highly recommend this FireStone to everyone.It is located at 800 Camp New Orleans.Thank you for everything!

  Amanda Tran
5 months ago
Shay and manny were great and the technicians there worked well and efficient on my suv. Solid krewe. Thanks. Now I m back driving my car.

  Jacquelyn Morton
a year ago
The people (including Jack and Ellen) and the service at this Firestone are excellent. I have had numerous services performed on my car over the years here (including new battery today and tire repair a month ago) and have been pleased and satisfied every time, which is why I keep coming back.One time about a year ago, when I returned from picking up my car at this Firestone, I received a phone call from Ellen saying that a customer had found my credit card in their parking lot! Totally trustworthy people, which is another reason why I keep coming back.Services: Tires, Battery

  Kai G
10 months ago
I got stuck on the highway from overheating. The location was close and I could be towed there. Ellen was so nice and communication was superb. Work was done efficiently and I even saved a little with the military discount.