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Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Reginald Bailey
a month ago
We had a great experience at Safelite Auto Glass and the team did an amazing job. Very good customer service and an awesome job replacing the windshield.
Sharon Hartmann
a month ago
We were on a trip and got a chip in the windshield. Went on line and found this location that was along our route. Called the 888 number and got an appointment set up very easily. They took our insurance information and we were all set. When we drove up, ahead of our scheduled appointment, they promptly greeted us and took care of the chip. We were in and out in about 15 minutes and back on our trip. Excellent service. Convenient location right off of 1-20 and easy access back on.
Sarah Mullen
a month ago
Quick, easy, and so friendly! I highly recommend Safelite in Monroe! Incredible customer service.
Natalie Galan
3 months ago
There is no local number to talk to someone. I called the number 3 times and all 3 times I wasn t able to talk to a real person and all 3 times I got hung up on without a resolution to my phone call. Also they are super $$$
Bill Wilson
a year ago
Had a warranty issue for trim pieces on my windshield. Dropped by one day for them to see and they made me an appointment for next day! Got text message updates to confirm everything! Got to shop at appointment time and was pulled right in and job completed in just a few minutes! Very satisfied!
Krystal
a year ago
The guy at the shop was just so nice and polite. I couldn't have went to a better shop for my windshield replacement. He did an excellent job, and I will be referring everyone I know! They're the best and if ypu have any questions, they'll be more than happy to answer them. Just a great place to get your auto glass needs met.
Trevor James
2 years ago
Great experience, had two cracked windshields and they got them replaced quickly and the finished product looked beautiful. I have had numerous experiences with Safelite and this one was just as exceptional! Great company to take your auto glass needs to
James H
5 months ago
Scratched the paint down to the metal on a truck that is less than a year old and didnt say anything.
Jason wolfe
a year ago
Ordered a factory replacement glass, mysteriously my order was changed and an aftermarket glass was installed and I was never notified. Staff refused to stop work and proceeded to install the windshield I didn t want. Forcing me to pay their extortion rate. When I addressed a fitnent issue with the mirror they blamed it on me for installing an aftermarket mirror that fit fine before the new windshield.
Melvin Matthews
4 years ago
Friendly courteous service. Tech did not have change so be prepared with exact change. Also did not provide all services described in their program such as cleaning other exterior glass and dash but the windshield was fixed and holding up well.
James T
7 months ago
No point using safelite since I can't speak to a human being. Will not use automated services.
Gregory Powers
2 years ago
They replaced my shattered driver s side window in less than 30 minutes. A great job. Very friendly service. Next time, the cracked windshield.
Robert Hampton
2 years ago
I needed a star fixed, so I went to the West Monroe store. The price was high, and the technician, lied to me when he said my liability insurance. The I tried to contact the store where I bought my windshield. I could not get any CUSTOMER SERVICE person on the phone. It was all done by auto phone. I WILL NEVER USE SAFELIGHT AGAIN!##
Katina Washington
3 years ago
The repair man let me know exactly what to expect gave me great service and future advice. I dropped my car off but I could have waited he was done in less than hour.
Yo Mama
7 months ago
Fast, friendly service! Excellent job
Sadie Leporati
2 years ago
They are so sweet, helpful, and fast!! It didn t even take them an hour to get my windshield replaced.
Sachin Khiste
8 years ago
Mr.Andy came to fix windshield of my car. After fixing windshield, unexpectedly, he cleaned and vacuumed my car. Service was quick, friendly and affordable. Highly recommended.
David Janssen
a year ago
Did a great job fast. We're ready at my appointment time and took care of my car
Dr. Kathy Johnson- Lenard
a year ago
They do not service Bastrop, LA. Very disappointed, after all the TV ads saying they will "come to you".
Sheila Morrison
2 years ago
I give them a big fat zero. Told me they did not have the window I needed and didnt know when orif they would have it but they would keep looking for it.
Sabrina Smith
2 years ago
Quick service. Technician (Malik) was so courteous! Great work!
Celeste Singh
a year ago
Great customer service! Fast and friendly
Daniel Ross
2 years ago
Absolutely horrible no real person or help service is garbage
Samantha Lynn
2 years ago
The employees are all nice and professional
Galen Roberts
a year ago
Very fast and professional!
I.C. Manning
a year ago
Professional timely service, convenient location
Lyra Black
2 years ago
Changed my windshield in 30mins
Alyssa Coker
2 years ago
Technician was super friendly and helpful!
Allen Rowell
3 years ago
Quick and easy. Great job.
Latoisha Thomas
3 years ago
The peach milk shake is delicious