NOVUS Auto Glass Repair & Replacement

4.6 (154)

  4419 Lake St, Lake Charles, LA 70605
  (337) 477-2582
  novusglass.com
  Claimed

Auto glass shop Glass repair service

Service options

  • Onsite services

Accessibility

  • Wheelchair accessible entrance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Maggie Kirby
2 months ago
10/10 highly recommend. They were extremely flexible with my schedule and quick to get me in.Not to mention they are the most kindest people. If you re looking for professional and high quality work look no further.

  Bediha Ward
4 weeks ago
The most professional place I've ever been to. Extremely friendly and comfortable atmosphere. They worked with me and a pleasure to do business I will spread the word thanks to the employees.

  Tahira Maine
2 weeks ago
The stuff is changed since my last visit in 2022.The new one absolutely careless ,even rude.

  Ellis Settlemyer
a month ago
Staff is great and very professional! Highly recommend these people!!!

  Deter Trahan
2 months ago
Great service the lady that did my inspection sticker was so nice thanks alot

  Andrew Zolper
5 months ago
I had a unique situation and they handled it like pro's. Fantastic customer service.Service: Auto windshield repairService: Auto windshield repair

  Cheryl Bercier
5 months ago
They got to my chipped windshield right away even though I had no appointment. They did a great job and the cost was reasonable

  Vickie Boudreaux
2 months ago
No waiting for an inspection sticker. She went right to work. Best place to go

  Virginia Lewis
6 months ago
Seriously the best experience i ve had at an auto repair shop. My back glass was shattered and they had it fixed the next day. The price was also a lot less than what I was expecting to pay.Service: Auto windshield replacementService: Auto windshield replacement

  Brittany Austin
a year ago
They made it super easy and told me exactly what I needed to do and what was needed of me. Decent waiting area. They were able to meet my time deadline. Overall will definitely dulohur in future

  Jennifer Spell
3 weeks ago
Friendly staff excellent service

  Macy Durbin
2 years ago
Satisfied beyond all expectations! The crew (especially Mrs. Jessica & Mrs. Leslie) are the friendliest people around! These guys fixed my windshield repair up lightening fast and they even offered to get my inspection done as well for a one stop shop! Their prices are super affordable making them THE go to shop for windshield repair or replacement! Absolutely loved my first experience here and will return in the future!Service: Auto windshield replacement

  Dancy Johnson
2 years ago
I really appreciated the employees working there. They were prompt, knowledgeable, and happy to be helping. They were awesome and I don't plan on going anywhere else for my inspection stickers, windshield repairs, or windshield replacements.Service: Auto windshield repairService: Auto windshield repair

  Eevus Tran
2 years ago
I was going to get my state inspection for my car today originally at Firestone. I found out that they did not do inspections and was referred to novus glass. Mind you, I had never gone to novus glass before so I have no idea where I m supposed to park my car nor where to start except find out at the front desk. I walked into the office but no one was there, so I walked outside to find someone in the garages. One lady was in the right garage and I got her attention by asking excuse me. She approaches me and pretty much talks to me in a rude manner about where I should park my car and what I should have ready. Initially I was taken aback with her attitude because I didn t think it was rude to ask what I m supposed to do because I had never gone here before for a state inspection (there also isn t any signs that I was aware of pulling into the parking lot). Anyway, I pull up behind another car waiting for inspection on the side of the building and when the lady got to me, she still had a rude attitude. I m not sure if I caught her on a bad day or if she just didn t want to be there, but I didn t have one article of paper that I needed to do the inspection, luckily. After that interaction, even if I did have all of the papers I needed, I knew I definitely was not going to get my state inspection at this place. I know I never got past the first person I talked to, but that definitely made me want to steer away from this place.

  Denise Pickens
4 months ago
Always have a good experience

  Cheryl Thomason
5 years ago
The people were friendly and helpful fixing our 2 nicks in the windshield. We stopped by to get info but a lady was at our car offering help before I could get out of car. Good work and nice people. If need work, go here.

  Wilson V&M
3 years ago
They fixed windshield chips amazingly well. We have been here at least five times. Always a great experience. Thank you ladies for your awesome business.

  David Rusher
3 years ago
Excellent service!! Leslie and her crew are awesome. Upfront worries about what could happen with the crack repair of my windshield and it came out flawless. Will go to her for any glass work I needService: Auto windshield repairService: Auto windshield repair

  lckgilmo43
10 months ago
I highly recommend them. Excellent service.

  Joseph Ripley
a year ago
Best work and customer service I've ever had the pleasure of doing business with!!!!! 1000%. Wish I could leave 10 !!!!!

  John Todd
4 years ago
Great job and even better staff. They make you feel like you can trust them. Great prices also.

  Paul Griffin
3 years ago
They were some very nice people. And didn't take long to get the car ready. Service was great!!

  K Barrillea
3 years ago
Excellent quality work. V reasonable prices. Nice folks - good customer service. Family run.

  Herrington Family
a year ago
They got me in and out in 30 mins. Fixed both the rock chips and gave me a guarantee go top it off.

  Janis Porche
3 years ago
Went for a state inspection and met the owner. So charming, friendly, very knowledgeable and helpful. They also fix any type of auto glass including rear view mirrors. Will definitely return.

  Neil Clark
6 years ago
Awesome Girls in the front!! Dropped my truck off this morning to get my mirror glued back on and get inspected. Said I would be back in afternoon to pick it up. They just called and said it was ready, its before lunch!! and its only $30.

  Demarcus Turner
a year ago
Very kind and respectful. Will go out they way to help u and get u the best prices

  David Moore
3 years ago
Good people here; they worked with me when I couldn't make an appointment. Quality work as well.

  Rebecca Schiefelbein
3 years ago
We picked up a small crack coming into town. They were able to get it fixed quickly and affordably. Very friendly and professional staff.Service: Auto windshield repairService: Auto windshield repair

  Erica Eubanks
7 years ago
Leslie is great! She answered all my questions. The staff was also very helpful and nice. Highly recommend using this place.

  Opening Hours

Monday 8 AM-5 PM
Tuesday 8 AM-5 PM
Wednesday 8 AM-5 PM
Thursday 8 AM-5 PM
Friday 8 AM-5 PM
Saturday Closed
Sunday Closed

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