Country Club Auto Repair Incorporated
4.5 (224)
2115 Country Club Rd, Lake Charles, LA 70605
(337) 474-0304
bentleysla.com
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
Country Club Auto Repair Incorporated provides a range of auto repair services such as auto body & trim repair, painting, electrical repair, and auto detailing. Located in Lake Charles, LA, they offer amenities such as a mechanic on-site and wheelchair accessible facilities. The shop is open on weekdays and appointments are recommended for their services.
Services offered: Auto body & trim repair, Painting, Electrical repair, Auto detailing.
Country Club Auto Repair Incorporated Reviews Summary
Pros
- High-quality auto body repair and painting services
- Excellent customer service and communication
- Timely repairs with attention to detail
Cons
- Inconsistent repair quality leading to repeat visits
- Issues with aftermarket parts causing further problems
Suggestion
Improve quality control to ensure all issues are addressed during the initial repair to avoid repeat visits. Consider using more reliable parts to prevent future failures.
Positive Words
Great, professional, efficient, friendly, clean, highly recommend, thorough, honest, outstanding, excellent
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jeff W. Waldrop
5 months ago
Mr. Chas Farrell took care of an Insurance Claim / damage and repainted my 2008 Toyota Tacoma. Very happy with the job they did!Services: Auto body & trim repair, Painting, Body & TrimServices: Auto body & trim repair, Painting, Body & Trim
Robin Vincent
a week ago
Do not recommend! Left scratch on my car right by the working area and was told we need to refile with insurance to fix a scratch that was part of the of the damage and then never received a call back.
Jake Simon
a month ago
Brought my pickup truck to them since I was having problems with my EVAP system. Had to bring it back to them a couple times because they missed a hose that was dry rotted, and because the same code kept popping up. Then I was told that I would have to find a shop with a smoke machine, since they didn't have one. Which to me says they were just changing parts and not testing the system properly. Currently I'm spending another 1200 dollars for another system because the code came back and Country Club Auto used all after market parts which could have caused it to fail again. I had also engine work done by them because I had a oil pressure sensor code, they changed it a couple times and it kept coming back also. Brought my vehicle to another shop and found it was being caused by something else.
Cassie
a month ago
Did a great job, handled insurance in my favor, ready when promised, cleaned inside without asking, great work!! Highly recommended!
Karen Barker
5 months ago
Bentley s is hands down the best that we ve experienced. Professional, on time and stayed in communication with me every few days with updates! Highly recommend!!Service: Auto body & trim repairService: Auto body & trim repair
CANDACE NEVILS
a month ago
Great timely work and my car was so clean when i got it back. Plus. Free details afterwards.
Tabitha Fletcher
2 weeks ago
Very easy to work with kept me informed the whole time. My car was ready before the estimated time.
Linda Darbonne
4 days ago
Found them on Google and was glad I did. Professional Efficient Highly recommend
Joe Bellard
3 months ago
Top notch service. Dependable, quick and honest. Hands down, the best auto repair experience!
Betty Hebert
a year ago
After an accident I brought my car to Bentley s to be repaired. Their customer service was awesome along with the handling of the repairs to my vehicle. Such a great experience!They kept me updated on the progress of the repairs and I was very impressed that it only took four days when I thought it was going to take a full week maybe two. When I picked it up my car looked brand new!!!They not only did a wonderful job on the repair but they had detailed it bumper to bumper and it smelled so good and then handed me a coupon for a lifetime of detailing.Bentley s knows how to take care of their customers. I ll definitely be sending my family and friends to them!!!
cheyenne m
9 months ago
They very clearly take so much pride in their work. My car was pretty beat up after the accident I was in and they returned it to me looking better than the day I bought it. Excellent work and customer service. I would not reccomend any other shop!Services: Auto body & trim repair, Electrical repair, Painting, Electrical, Body & Trim, Auto detailingServices: Auto body & trim repair, Electrical repair, Painting, Electrical, Body & Trim, Auto detailing
Montell Terry
8 months ago
Great and friendly service overall. Everyone was very helpful through the entire process. Mr. Wesley was very helpful in calling and giving updates. Would definitely recommend them to anyone and will return for any future needs as well.
Nicole Harmon
7 months ago
Very pleased with the quality of body work. Love that my vehicle was detailed before I got it back, it felt good as new from the repair to being spotless.Service: Auto body & trim repairService: Auto body & trim repair
Randy Camardelle
3 months ago
Very trustworthy people there. They always do a great job for us.
Bernarda Teran
4 months ago
It was as always a good experience. Best costumare service, repaired on time and excellent work.
Angelica Garcia
a year ago
Me and my mom were having a lot of trouble with our car. We once brought her car to benleys before and they replaced the drivers door after an accident and it was just fine. A couple days ago her car wouldn t start so we brought it again and they said it was the starter. They charged us 1000$ to replace it and when we got back the check engine light came back on and started leaking oil. We went back to ask why it s doing this and what seemed to be the owner screamed at my poor disabled mother and kicked her out. If i could leave no stars as the review i would. Be careful going there!!!!!!!Services: Body & Trim, Engine repair
Brittany Rodriguez
a year ago
The entire experience was amazing! I never had to call for updates, the shop sent text messages informing me of any updates and all progress every day! The staff was so nice! The lifetime details they give to you is an awesome bonus! I will definitely bring my car back if I ever need a body shop again and I will also refer them to anybody without hesitation!!Services: Auto body & trim repair, Painting, Auto detailing
colleen witherwax
6 months ago
Awesome place to bring your car for body work! I highly recommend all around for me! Service: Auto body & trim repairService: Auto body & trim repair
Angela Davidson
4 months ago
Prompt, quality service and excellent communication. Highly recommend them!
Hassel Chiasson
9 months ago
Very friendly and Knowledgeable..I drop my truck off 6/21/23 and they said it was ready for pick-up 6/28/23..And my trucks looks like it did before accident plus alot cleaner ..Thanks Bentleys
robert spears
a year ago
Very professional and did an excellent job. They notified me every step along g the way. I knew exactly how long it would take to get my car back. The repairs were perfect.
Abby Hunt
a year ago
When I went to pick up my vehicle, I requested a price breakdown and a test drive to ensure no lights were on prior to paying. I spoke with John and he popped off at me and refused. Confused and caught off guard, he then stated, "I refuse to work on your car again!!!" The customer service I was treated with was disappointing and uncalled for.I ended up speaking with Chas who fulfilled the requests I had. He is level headed and easy to work with. He also had to apologize for his coworkers temper. Highly recommend Chas, not John. John lacks kindness.
Steve James
3 months ago
Great service. Great quality. Very professional
Daniel Kramer
a year ago
Bentley's has great customer service and great body shop expertise. They are fast and keep their promises. It's nice to have a shop with integrity.Services: Body & Trim, Auto body & trim replacementServices: Body & Trim, Auto body & trim replacement
David LeMelle
a year ago
I've brought all my vehicles here, including a Mercedes CLS AMG. Mr. John is awesome. They take good care of my vehicles at a very fair price. I always am impressed with the service hereService: Auto maintenanceService: Auto maintenance
Ryan Jesina
a year ago
I unfortunately have been to this shop many times. Every time I brought my car in there was always a new issue that would come up after the initial problem was "fixed" which would require me to constantly be returning to the shop. My abs sensor has gone out 3 times in 2 years, each time occurring within 1 week of visiting the shop and I was always charged around $400 because they claimed that it wasn't their fault. On top of that the manager John is perhaps the rudest person I have ever met. On my final visit to the shop I was quoted $2400 to get a control arm changed for a squeak coming from the front left tire. This price was not only absurd but the diagnosis was completely wrong. After complete and utterly terrible customer service from John and him saying he would "strip my car and sell it for parts" if I didnt get off the lot I took it to Firestone on Ryan St. and they diagnosed the problem, fixed it for $400, and gave be a discount on a full tire change because they fix took 3 days instead of the 2 that they thought. Bentley's prices are are just a reflection of dealership costs with marked up labor and the lack of customer service is pathetic. I will never return to this shop again.
Christopher Primeaux
a year ago
Great work. Outstanding customer service . Great follow up benefits. Wesley and the front office team are great communicators. Delivered repairs as planned. Extremely positive experience!Services: Auto body & trim repair, Auto detailingServices: Auto body & trim repair, Auto detailing
Ting-Jen Duncan (Ting)
5 years ago
The girls that greeted me with a smile was a warm and welcoming sight after being stressed about my car repairs. They were able to assisted me positively at the front counter, which I appreciated.Chaz was very courteous, and helpful with all my inquiries about my vehicle. He understood my concern for costs that were extra to my case (didn't have rental coverage for my insurance), and assisted in trying to have my vehicle ready as soon as he was able.When my vehicle was ready for pick-up, it was bright and beautiful again--like I just picked it up off of the New car lot! I didn't realize I got Detail for Life! It was an exciting sight to see, for sure. It will be one of the reasons I highly recommend Bentley's!
James Chandler
5 years ago
Fantastic place to get your car repaired! Staff is friendly and honest. The work is quick and reasonably priced. Brought my car in for some major repairs on a Tuesday and it was forecasted to be done Thursday or Friday. Bentley's got it done in one day, ready on that following Wednesday! Definitely the best of auto repair shops in Lake Charles!
RD L
4 years ago
God Bless John who is a good to honest man. Had my car towed here n he was able to tell me issue in few hours. Also told me about dealer recall n able to get fixed by them for free. The parts n labor would if run me about 2k. What an honest soul n it makes me smile to know human kindness and courtesy do exist.Thanks again John!!!!