Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Staci Lamberth
2 months ago
Absolutely love the service I receive! HENRY went above and beyond what was required. I entered the store with a key fob needing to be fixed. Henry offered to help me find what I needed. Going one step further, he offered to fix it for me and he did. Shortly after that I overheard a conversation realizing he offered and did all this for me on his break. I had to run to Google and give him and this specific Advanced Auto Team the much deserved and well earned review. Thank you Henry for the kind of customer service that you provided, without even having to.

  Jennie Connally
6 months ago
This store went above and beyond to help me get my replacement battery for my car. I purchased the battery in PA before moving and had an issue where the store there did not place my phone number with the purchase therefore the purchase was not showing up under my name in the system to retrieve the transaction number for the warranty. This Lake Charles store gave us the customer service number to help retrieve the number and worked with us to complete the swap with a new replacement battery. Special thanks to Richard, Henry and Joe for helping us! Five star service.

  Canettra Pete
3 weeks ago
If I could give 0 stars I would.

  Brynn Rodeghero
a year ago
Buyer beware! Steer clear from this operation, because you will be a very unsatisfied customer. They obviously do not want to take responsibility for their mistakes and sales person Kelsey at store 9784. Refused to help me any further. Then was called a Karen and told not to come back.

  00 NUTT
3 years ago
Ms Thelma was awesome. I went in to take advantage of the oil and filter deal plus free funnel and drain pan. Ms Thelma greeted me right out the gate and helped find all my filters in a flash. They only had one free funnel left and no pans. She said just come back next week and I'll take care of it. Customer service at its best!!!!! Thank you Ms Thelma!!!!

  Joshua Josh Guillory
2 years ago
Nowhere in the store "policy" does it say that you cannot return a Brand new, $200 Truck Battery" No! it wasn't used. The mechanic had us buy one just-in-case that happened to be the issue. I've had to return batteries before; Hi-Lo, Autozone, Wal-Mart and never before have I received such Blatant disrespect from any of the staff like I encountered today. Needless to say we will not be doing business with Advance Auto in the future.

  Steve SquidStar
6 years ago
Very friendly and knowledgeable employees. Great selection and able to order what you need if its not in stock. Also a big plus is the store is clean and open so tour not all crammed in a small space. Advanced auto parts is the place to go when you are in need of anything vehicle related yet also have some other cool gear and gadgets as well, like work gloves, knives, flashlights, tools, and cleaning supplies.

  Daniel Martinez
5 years ago
I don't know about you but whenever I sit on the phone for 15 minutes and 35 seconds I feel like I'm waiting to talk to a government official but now I'm waiting to ask a price on some motor mounts in the time it took the employee to answer the phone and say the name of the place and can I help you I told him in one sentence what I needed and he told me hold on for 15 minutes and 35 seconds I had enough time silicone the same phone I called him on bingo online in order them from somewhere else whenever I even looked had enough time to look on their own website and see the price and if the product was even available in the same weight I literally purchase the parts from somewhere else even cheaper probably cheaply made but it's just the point VDOT customer it's been quite a lot of money on parts gets put on hold for 15 minutes when it would have probably took them three minutes to look up what I said in one sentence and come back on the phone and tell me what they at truthfully I was hoping they would come back on the phone and tell me what they had but no literally I just hung up on them not even 5 Seconds before posting this I was going to post it while I was on hold because somebody finally picked up and asked if they could help me. I don't know about most people but whenever my job is to sell things I try to keep a pen and paper with me so they could have easily wrote down what I said and then Place me on hold but what do I know!

  Pansy Guillory (Nicole)
a year ago
Excellent Customer Service , great prices and they have what you need

  Wilbert Weston Jr
2 years ago
I had to order my alternator online in the store because the way the company is, they will not honor their own coupon.

  Yvette Johnson
5 years ago
I always always go to AutoZone but this place was closer n due to my car heating up I just wasn t risking it. Any way I asked for help n the guy was lazy like if I knew how to do it I would. He couldn t tell me anything. After gttn a radiator cap n coolant I went to AutoZone even tho I didn t purchase anything from them they were amazing as always n helped me.

  Savannah Rogers
3 years ago
They are Not Reliable with Customer's Vehicle Battery's.

  Black Light
4 years ago
Always find what I need there. Plus 20% off. Just don't go with the cheapest part or you'll end up repeating the job sooner than later

  Linda Pitre
a month ago
Good prices

  Michael Grimes
3 years ago
They are my go to when O'Reilly doesn't have what I'm looking for. Good selection but need more tools on hand.

  Daniel Kimbro
6 years ago
I had to return some parts that were not needed. The clerk said my card would be credited the next day. When I got in my car the credit was already applied.

  Robert Peters
4 years ago
Customer service was EXCELLENT...!!Even came out and assembled my windshield wipers 4me...in a little rain. Can't ask for better service. Why I keep coming back...thx

  Carmita Gonzalez
11 months ago
The people there were very helpful.

  Nathaniel Istre
a year ago
This is a larger store and they have more than usual

  O V
a year ago
Fast friendly service from experts who helped me figure out the problem.

  Ahmer
6 years ago
Quick service but said they had no tools for me to change headlight myself....i thought it was a part store that i stopped to....they have shelfs full of tools. Smh

  Jennifer Kibodeaux
2 years ago
They had what I needed and there was no issues or long wait time.

  Louis Luce
2 years ago
Great part store only place I go to get what I need to fixs or add parts to my car

  Richelle W
5 years ago
I wont even waste my valuable time explaining the Non-intelligence and Rudeness of this establishment! Terrible store and staff.

  christian hendricks
3 years ago
The store was very clean and orderly. The employees were helpful and friendly.

  Joseph Doucett Sr.
3 years ago
The employees there was very knowledgeable and helpful you got me everything I needed to get my truck fixed thank you.

  Kevin Victorian
4 years ago
They had what I needed. I've never had a problem. Finding the parts, I'm looking for.

  Paul Myers
3 years ago
Very helpful staff and had what I was looking for in stock.

  Angel Janice
a year ago
The people in advance Auto parts are so friendly and helpful

  Karl Schleichardt
6 years ago
Knowledgeable staff, normally have the parts I need. Good prices.