AAMCO Transmissions & Total Car Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Todd Broussard
7 months ago
I would say that the lack of communication, being passed off multiple times, and the lack of courtesy and effort from the front management is all of my negative review from this establishment.As a business owner I need my truck and if it needs to be worked on that is 100% fine what I m not fine with is lack of,ScheduleCommunicationCourtesyI don't care about the price, and wouldn't not have much minded the duration of this project.The problem lies with calling speaking with multiple people 2/3 saying:" I have no idea what's going on with your vehicle""Your vehicle is having this done to it"Calling the next day for a follow up for them to say that what occurred the day prior actually didn't occur that they are still looking at it.Calling the following day and speaking to someone completely different who asks"Who are you and I don't believe your trucks here"Fowarding calls 2x to immediately call from another number and pick up the phoneAsking about responses to pending unanswered emails and them not know who you are or your email after you vehicles been there for 10+ days.Listen management if you are reading this I'm sure your fields guys fixed my truck just fine and I sure hope they did but man let me tell you respectfully, I probably will not be using this establishment ever again and will be way less likely to refer anyone.-Follow up ever 3-4 days whether you are working on it or not.-Respond to emails.-One handle per customer or at least have other font office personal knowledgeable to what is going on with a vehicle when a customer or client calls.-Communicate and just be honest with whatever the case may be.You can respond and attempt to rebuttle this review but I assure you time will tell all.

  Jana Istre
7 months ago
Absolutely the worse service I've ever experienced. Putting parts on my vehicle that I didn't approve for them to change. Not completing the work they charged me for. Then threatening to put lean on my vehicle. For not wanting to pay them for work I didn't authorize for them to do. Vehicle left their shop still broken and I'm screwed out of money. And still have to pay someone else to fix. I highly do not recommend. And the owner likes getting in your face. For standing up for yourself. He even went as far as to empty his pockets and screaming saying let's take it outside. The BBB WILL DEFINITELY BE HEARING FROM ME.

  Eric Jasmine
10 months ago
I went through two different places for my car until I found Daniel & his team for both transmission and pro car care. This is the only place I will take my car going forward. The team is accurate in their assessments, knowledgeable, professional & values your time as a customer. Mary is the best assistant at making sure she connects you to the person for the right reason. I highly recommend this team for all your car needs.

  Kristie Qualls
11 months ago
Not trustworthy and worst experience I've ever had. Brought car in for suspension problems. Daniel quoted $585 for 2 fr sway bars & alignment. Had own parts but I had to use AAMCO parts. Cost was higher but since it was AAMCO it would be done right with warranty. The bill was higher $685 for computer Diagnostic fee. Called Daniel about a refund since no diagnostic is done on suspension. Said it was for checking but billed as Computer Diagnostic. I explained he quoted $585 price. Tried to use AAMCO free diagnostic coupon but wouldn't accept. He was rude and would not refund and hung up.Filed complaint BBB & Daniel sent refund check as resolution but only to cover his shady business dealings.DONT TRUST CONPANY DISHONEST AND BAD REPAIR SHOPWas supposed to align car. When picked up car it pulled right and shutters when braking & bounces. Contacted Daniel, but he was rude and said bring it somewhere else. Paid $150 instead of $100 other places charge & basically lied about doing an alignment.Cost me $585 for nothing and will have to pay again to get repaired by professional shop.

  Life Writer
a year ago
If we could offer less than 1 star we would. Dishonest pricing and work provided. They left my vehicle unlocked ALLLLLL WEEKEND sitting on the lot. They overpriced and lied about labor time and work completed!!We do not recommended. Liars and rudeness is what you get. Horrible establishment. I feel sorry for the elders in the community that take advantage of!!

  Krista Anzelone
9 months ago
Fantastic!!! We had a flat tire right outside of town on our way from Houston to NOLA and they took great care of us for a very reasonable price. :)]

  Mia Weatherall
2 years ago
I was very excited when I got the call that my car was ready for pickup, it was very fast they were done before the estimate date. When I first walked in I spoke with Daniel, he was very understanding and honest. A few days later after diagnosis and test drive I got a called he was straight to the point and told me what needed to be repaired. I was notified throughout the whole process. Highly recommend very good quality.Service: Transmission

  Logan Hamilton
2 years ago
When my car started having serious transmission issues I took it to another transmission shop in the area. Very quickly I got the impression I was getting the run around due to not being familiar with engine issues. The guys at Aamco were able to fully explain everything that was needed to repair my car and were so helpful through this stressful process. If you are a single female dealing with car issues, I would trust these guys 100%! They were honest, helpful and speedy on the repairs.

  Tren Rose LLC
a year ago
It was a pleasure doing business with Daniel over at AAMCO. I will definitely be bringing all my vehicles to him for all my future maintenance and vehicle problems. Very Pleased with my experience! BJ.PService: TransmissionService: Transmission

  David Nolen
3 years ago
In 2018, my mother -in-law's vehicle seemed to be having transmission issues. I called AAMCO Transmission and spoke with Mr. Gordon who was very helpful and understanding and willing to help. Mr. Gordon fixed the transmission and did a great job, due to my mother-in-law who was 78 years old and on a fix income, Mr. Gordon allow us to make payments to pay for the service which took a few months but he was understanding an compassionate towards our situation. Two years later my son who inherited the vehicle was driving to work and had broke down on the side of the road, I called Mr. Gordon and explained what had happen, and without hesitation offered to send a wrecker to my son's location and pick the vehicle up and have it transported to his shop. Mr. Gordon contacted me the next day and advised what the problem could be but was not sure until his mechanics could Diagnosed it, but due to the year of the vehicle, I had him hold off until my son and I could talk about what he wanted to do, so I had a wrecker go to AAMCO to pick the vehicle up and transport it to our home. I went to settle up the bill with Mr. Gordon and he did not charge me for looking the vehicle over just for the tow which was cheap. Mr. Gordon reminds me of the good old days when you can take your vehicle in to get check and the business you used took care of you the best way they could with kindness, compassion, understanding just like family, something we do not have today. I recommend AAMCO transmission to anyone, located on Prien Lake Road across the street of the bank and Tony's Pizza. Thank You so much Mr. Gordon for all your help.David NolenService: Transmission

  Christian Courville
a year ago
My 2015 suburban transmission decided to give up on life, called a few places and got told 2+ months before it could be seen, called aamco and the phone was answered by some very professional individuals, I was put on the phone with Daniel who from the get go made me feel like I was on the phone with a friend from high school, he assured me that he could get my truck in right then, got it to them and received a status update the following Monday Daniel was straight forward with me the entire time and made to communicate with me every step of the way even with the dealing with my warranty company trying to put used junk in my truck, really worth the time, give them a try for all of your automotive needs very glad I called them to take care of my vehicle

  Frandrieka August
a year ago
Great service ! Mr. Guy was very prompt and after my brake inspection he didn t want me to leave driving like that. Not only does his team do great work but quick. My car is out the same day ! Thank you sooo muchServices: Steering & suspension repair, BrakesServices: Steering & suspension repair, Brakes

  Josh Paul
4 years ago
I was not thrilled at all about the price once my truck was fixed. They are pretty high in comparison to other shops for the same exact work that any other shop would do and less warranty than any other shop I called.. Then will try and sell an expensive extended warranty but claim no one can beat their rebuild/guarantee.... so why such a short warranty with an expensive extended?? I will brag on their customer service and speed of service I felt like was fairly quick.

  Tamekia Nicole
a year ago
This place is very good! Daniel really takes the time to explain what's best for your car. He went above and beyond to help me with my car. Great customer service!!!

  Rosie crockett
2 years ago
Daniel has been extremely helpful during this difficult process of trying to get my car fixed. I need transmission work done and so far I'm very pleased with AAMCO. This will be my go to place for mechanic work from now on.

  tito azores
2 months ago
Very dishonest company the will squeeze you dry with a smile.

  Dianne Douglas
3 years ago
They were honest with me about the condition of my car and also the probability of it being inoperable unless I spent 4000$ to 4500$ on repairs. They also let me know the performance history surrounding CVT transmissions. I was grateful for the technician taking his time out to explain these things to me in a way that I understood. Very sorry they got torn up from the ground up in the recent hurricanes in Lake Charles.

  Stevie Allen
3 years ago
I had to have my transmission rebuilt in my truck, and although it was a difficult expense to have to spend, they were courteous, professional, and were able to assist me with financing options to help pay for the repairs. I had an overall wonderful experience and would recommend these people to anyone needing transmission work!

  Julie B
4 years ago
My husband broke down in Lake Charles. We called around 12 repair shops in the area and because of the size of the vehicle, most were ill equipped, unwilling or unable to fix it. Although our vehicle is too big to go on their lift, Aamco were willing to work on it on the ground. They diagnosed the problem the same day he brought it in and rebuilt and upgraded the transmission in less than 5 days. They were so friendly and helpful and the mechanics were absolutely awesome. They went above and beyond to get him back on the road as quickly as possible and he was able to drive back to Florida with confidence. We will never forget how they helped us out of a sticky situation and cannot recommend them enough!

  Benjamin Dabadie
6 years ago
Gordon and his team really know how to service their customers. The price for them to rebuild my transmission was the most competitive in town and the owner kept me up to date on their progress each day. Hope I don't have any transmission issues soon, but if I do I will be a returning customer.

  Mohammed Khan
2 years ago
Man these people are God sent! I was on a road trip from Atlanta to Houston and my car started over heating.I took it into a couple of the local mechanics and everyone was saying I had a busted radiator. I almost wasted $500+ on a replacement radiator until I found these wonderful people!They helped me find the source of the problem for a fraction of the price and got me back on the road very quickly! Thanks for all of your help and not taking advantage of my situation!!!

  Benjamin Snead
5 years ago
BEST TRANSMISSION SHOP IN TOWN!! After being in the automotive industry for years, I know good quality service. Mr. Gordon takes pride in doing the best job for his customers and works to make sure everything is right before he lets a vehicle leave. Great quality, excellent professional service, and the only place I trust with my transmission needs.

  Brandon Sias
4 years ago
First off I want to express my biggest thanks to Enjoli Corbello and the family of Aamco Transmissions for helping me in my time of need. By far they are the best transmission shop I have ever done business with. I strong recommend them.If you ever need anything I advise you to call them. They are very professional and they are understanding. Not everyone has loads of money sitting around to pay for unexpected break downs. They worked with me during a time of heart ship and family struggles to get my car back on the road.This type of treatment is top class. My 2008 GT/CS has never ran better. The transmission in my car is built of the best quality. They took there time to put it together. I have had no problems with it at all.

  BoldSeth
7 years ago
The service was the best by far that I have recieved from a mechanic's shop. I was kept aware how far along my vehicle was at every major change. Mr. Gordon, Mrs. Jenny, and Robert all made the process a great experience and I feel confident in the work that was done.

  James Strait
6 years ago
We had a repair done on two different seals and after we took it home we noticed another leak. We called Gordan and he said bring it back in. Not only did he put a rush on fixing it, they covered the last repair. What an amazing and compassionate guy. I would highly recommend his shop. Not only do they care about the customer, they definately stand behind there work.....if you ever need a repair please call Gordan. This store is worth your time

  Reeshemah Lewis
a year ago
AAMCO is very courteous and professional. Mr. Daniel and Miss. Karen are very people.Mr. DANIEL was very detailed in giving me information on my infiniti.Miss. KAREN was always pleasant when answering the phone.THANK YOU AAMCO.Service: Transmission

  Serge Lalonde
8 years ago
Had transmission problems on our RV and AAMCO Lake Charles came to the rescue. Very professional and very accommodating, The owner allowed us to stay in our RV while the repairs were done which was great as we travel with our 2 pets (Cat/Dog). Repairs were completed as per the owners estimate and communicated with our insurance company. Thanks to the owner and staff's great work we were able to continue on our vacation. Would certainly recommend AAMCO Lake Charles for any of your transmission problems.

  Haven Morrison
a year ago
Place was very fast at doing all that they did with my vehicle and wonderful customer service highly recommend them to anyone that may need transmission service or anything doneServices: Transmission, Steering & suspension repair, Electrical, Auto engine diagnosticServices: Transmission, Steering & suspension repair, Electrical, Auto engine diagnostic

  David Dixon
5 years ago
I recently took my car in to have it serviced at a local car dealership. They said I had a transmission fluid leak but couldn't service if for another month. Took it to AAMCO that day and they ran a diagnostic test and discovered there was "NO LEAK". Didn't even charge me for the test!! Great Service, excellent staff and would use them again. Thanks for your honesty!

  Joel baglio
4 years ago
Enjoli the Shop Manager and her staff did full clutch job on my 40th Anniversary Nissan 370Z. Amazing service and communication all while saving me hundreds compared to what the dealership quoted me. Highly recommended!