O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  isac735
3 weeks ago
The two guys working there this afternoon are great. Robert and Matteo really got me out of a bind today. A connector between two coolant hoses popped in my car. I checked the GPS and the closest auto parts store was this O'Reilly, so I drove there as the coolant leaked out. These guys helped me figure out what parts off the shelf I could use to fix the problem, found them for me in the store, and even popped out a few times to check on me and lend a hand. Definitely knowledgeable and helpful.

  Priscilla
4 months ago
Prices are fair, but service is not so good. Bought a battery from them. Two months later my car wouldn't start. Wasn't far from them, so I took it there. I was told everything was good. Made it down a busy hiway, where it locked up. Had to end up calling a tow truck. Come to find out it was corrosion on the battery posts. Apparently they hadn't cleaned the post before installing the new battery.

  Troy McDaniel
3 months ago
Had a great experience when I needed to replace my cars battery and get a few other minor parts. The staff helped me hunt down the exact screws I needed out of the dozens available. Very friendly, patient, and knowledgeable.

  La'Shon Wilson
8 months ago
I had an awesome experience at O Reilly auto parts on 5404 Ambassador Caffery Parkway Lafayette, Louisiana. John and Ike were fantastic!!! Ike helped my husband and I with an issue we had with our battery and was supposed to get off at 5 o clock but stayed a little late to make sure that we got the help that we needed. They were both remarkable and I recommend this store just because of the customer service they gave us. I look forward to coming back!

  Preyesh R. Patel
8 months ago
Amazing customer service!Went there for a battery terminal connector issue and Ike, one of the staff members, helped me diagnose, find the part I needed, and helped to fix the issue.He was very friendly, knowledgeable, and went above and beyond to help me fix my car's issue.Thanks again, Ike!

  Jeremy Cutrer
a year ago
Awesome service! Went there late in the evening with my baby daughter, to purchase a new battery. Ian greeted and assisted us. He checked my records and noticed that my battery was still under warranty. He politely offered to replace the battery on the spot. He saved me time and money, and I was very grateful. Really appreciate Ian s excellent service!

  Sonya Moore
8 months ago
I had to have my battery replaced. Ian was very helpful and changed out the battery, even in 103 degree heat. It was quick and easy. I really appreciated the service.

  Skylar Wilson
8 months ago
Thank you to John and Ike for all their help! I came in looking for a part and they were so patient with me! Ike took a look at my car to make sure I had the right part which made it so easy for me to fix the issue. Thank you so much!

  Steven Boulet
10 months ago
Bad business. I was sold a bad alternator that left me stranded on the side of the road hours later. I will now have to pay for a tow truck as it's too late to visit any mechanic and have to pay AGAIN to have another alternator put into the vehicle. They offer no compensation for the additional labor to replace the defective part they sold. 0/10 would not recommend.

  Renee LeBlanc
9 months ago
I was in Lafayette from Galveston Texas and my car wouldn't start. Not knowing what to do, I called OReilly's on Amb. Caffery to recommend a local roadside assistance. The manager, Ashley came personally to jump my car! I will forever patronize O'Reilly'! Thank you Ashley!

  Rolisa H. P.
a year ago
Apparently their testing equipment is broken!!! I went in last night (09/19/2022) between 7pm & 8pm to have my battery and alternator tested. The problem was I parked in a slanted parking space at one of the nearby stores and when I came out my car wouldn't start. I told the worker at O'Reilly about the parking position and he assured me it had nothing to do with the car not starting. He put it on the tester and told me the problem was the alternator was bad and the battery wasn't far from it. I was sold a new alternator for $255. My gut feeling told me it didn't add up, and maybe the problem came from being parked at a left sided sharp angle (even though the tank was half full), so I had it double checked at another O'Reilly location in Youngsville this morning. Their test showed both my battery AND alternator are fully functioning. I hope the other lady that was there at the same time as me having hers tested and told the same thing gets a second opinion too. Thankfully the second location approved my refund for the alternator that I purchased. Now I'm just waiting for the funds to be added back to my card, which has been since around 3pm this evening and its now after 6pm. They almost cost me $255 for a new alternator, $100+ in labor to install it and $100+ for the cost to also replace the battery!!!

  Eric DC
2 years ago
Absolutely terrible customer service. Paid for a battery to get installed in my vehicle then the guy didn't feel comfortable installing it so he "gave me a refund." It's been 16 days and I still have no refund. I have a receipt proving that a refund was issued but it's still not reflected in my account. Manager couldn't do anything about since my phone number wasn't in their system and I have to bring the receipt in person. Guy who tried to install the battery didn't ask for a number. Guess I got robbed by O'Reilly. Don't ever come here unless you want to get robbed.

  Judy Granger
8 months ago
Just want to give a shout out to Manning and Ike for their excellent service on my Infiniti. Pleasant fellows and knowledge.

  David Murff
8 months ago
Needed a battery for my Lexus ls350. They had three grades to choose from and the "manager lady" installed it in just minutes. Military discount to boot!!

  Meagan Trahan
2 years ago
Kent and Hannah were absolutely the sweetest! They greeted us with big smiles the moment we walked in the store. I asked for windshield washing fluid and a new light bulb for my blinker. Hannah quickly grabbed the washing fluid, and Kent went to work on my truck. He even got a few smiles and high fives from my daughter as she watched from the tailgate. This is true customer service! Please let them know they re doing a fantastic job.Sincerely,A tired working momma and her 1 year old

  Judy A. Yates
7 months ago
Staff was very helpfull . I was picking up something for my husband , I had no idea what it was . The man that helped me was very understanding .

  Gail Johnson
2 years ago
What great customer service I experienced. I ordered on line and picked up my order and they took care of me. I will recommend my friends to shopaholic Lafayette La Ambassador Cafferty location. Thanks for the GREAT SERVICE.

  Ben Shute
a year ago
The customer service here is quick and semi knowledgeable. They were patient as I explained the exact part I needed. Got it ordered and the part was ready the next day.

  William Kennedy
2 years ago
The staff at this location are extremely knowledgeable and helpful. They are very customer-oriented and helped me find exactly what I needed and had the answers to all of my questions. I highly recommend this auto parts store!

  Adele Mayeaux
8 years ago
Very helpful and friendly staff, an associate not only replaced a blinker bulb and my windshield wipers, but also instructed me on how to do it myself when asked. I would highly recommend O'Reilly on Ambassador.

  zachary jubert
a year ago
Well the people that work there are decent fairly knowledgeable but not Mechanics for the most part if you lead mechanical advice and can't afford a mechanic go to YouTube

  Patricia Gerard
7 months ago
Always willing to answer any questions you may have. Super friendly!!

  Ashlee Thompson
2 years ago
Troy personal came to help me with a battery across the street when my truck died. He was so kind and helpful! Will be going here from now on!

  Lisa K Patterson
3 years ago
Very polite and honest place to go. He checked my battery and let me know I purchased it at another parts store.

  Barret Brasseaux
5 years ago
The company I am with and me spend four to five thousand a week at the University store love that store the store on Ambassador Caffery they need to do a drug test on all their workers I've done been there 4 days in a row tell them the year make and model of my vehicle and they will get the part wrong every time worth store location in people I have ever dealt with they will lose all my business

  Keisha Land
2 years ago
They are always so helpful when getting things for my vehicle... If I don't know what I am Looking for they don't hesitate to come help me find it!!

  Shane
2 years ago
If you want good, fast , and friendly service go here. It s better service and prices that I ve experienced here in Lafayette. They won t let you down.

  Brad Culotta
a year ago
Great place for pretty much anything you need for your car and great people and great service!!!!! Thank you for your help and hospitality!! God bless!!!!!

  Brandon Leblanc
5 years ago
Joe Joe at Abbeville store is very helpful, honest and always courtiousand infact the whole crew that's there now are all great people and helpful, allowing me to get the right parts the first times.

  Michael Guy
a year ago
Customer service is horrible nobody wanted to help especially the old man with glasses.. didn t even speak. Other members just stayed behind the counter and didn t help