Gerber Collision & Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  James Istre
6 months ago
They've had my car for 44 days now, when the date for pick up arrives I get an automated text that push's it back 2 more days. I don't get a phone call or any information on why or what's going on. Tuesday and Thursday updates just don't happen even though you're told they will. When I call to see what's up or at least mention that I need my car by a certain time I just get blown off and told to call back when someone else is in the office. Every time I check the estimate the number has gone up. Your insurance WILL want to use these guys, I recommend doing some research and calling around yourself for better options.

  Marty Broussard
11 months ago
I was forced to go here for my initial estimate on my geico claim. I did not want to go there because I was getting my car repaired somewhere else. Well, I gave in and went to Gerber for my estimate. I told them I was there for estimate ONLY. They then advised me they had to take my car to the back and do a tear down. I knew what they were trying to do when they handed me a paper to sign which actually was me giving them permission to fix my car. This is their STRONG ARM tactic into forcing me to have my car repaired there. I already knew their workmanship from friends and family members who did fall for this tactic & I was not giving in!! I hope this review helps others to understand what they are getting themselves into. You have the right to bring your car to any collision center you want. The insurance companies preferred body shops should not be steering customers to their discount shops.

  Ray Guidry
11 months ago
My vehicle was backed into and was contacted by insured insurance (Geico) to go to Gerber (Johnson St, Lafayette, LA) and get an estimate for repair of damages. I get there and Gerber wanted to know if I was renting a car today (First clue something was not right), I said no need only be here a little while to get my estimate and go. I was told the vehicle was going to stay and get fixed! Because the insured had a certain plan and this is where it was to be fixed! I told them in no uncertain terms that I did not have insurance with Geico and I was was going to get estimates elsewhere, but I was told because of insurers plan this is where it was going to be done! Needless to say things stared to get very heated in the office for a few minutes as I told them I could and would pick my repair shop and this was not going to be it!!! After a bit of a little calming down I was told to leave. Once outside I contacted a another auto body service to see if this was legit, owner told me this is not the way business should be done. Seems like if they got my vehicle into their garage it was going to be fixed there. this is wrong to be treated like this. I received a call about an hour later from Geico Claims to reschedule for the estimate for the next day back at Gerber and that everything was good. I told Geico no way would I go back into to that place after the way i was treated!!! (this happened in the 3rd week of April 2023) To this day this still makes me so ANGRY !!!

  Lex Schouest
9 months ago
Girlfriend brought her car there after being hit for a claim said they couldn t let her leave because of suspension damage. After we got the car back her key fob was no longer working and the alignment they had done did not hold

  Subway Underground
a year ago
Amazing work done here! Miss Sherri and Jolene were great to do business with! These ladies made it such an easy process. The bumper on my car that was hit looked like new when it was finished and they kept me up to date on what was going on! Thank y allServices: Painting, Body & TrimServices: Painting, Body & Trim

  Joshua Schaver
2 years ago
Worst experience ever. Will never use again. Was canceled TWICE no call or notice, they cancelled once I showed up after a 45 minute drive there. Finally get car in the shop with an estimate of 3 to 5 days car was kept 9 days and car was not fixed took two months to get back in car was another 9 days and was fixed correctly except for when I left the repair shop my engine had an error they did not touch the engine so I thought my car had a legitimately issue. I brought it straight to my dealership only to find out that the tech had not plugged in the radiator vents in which could have damaged my engine had I ignored the warning will never use again!! It doesn t matter if the repairs finally were completed this is unacceptable. Customer service is non existent they all blame each other and the manager doesn t even return calls!!!Services: Painting, Body & Trim

  Vu Nguyen
2 years ago
Vehicle was in shop back in beginning of November, after 3 delay I finally got it toward end of December. When I got it back my covers were lost from the bed liner during the repair. I checked in once every 3 week to see If the company has my covers in which they are reliable. Now we are in March.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Lance Richards
4 years ago
The disassembled my vehicle before making sure that all of the correct parts arrived. My vehicle ended up taking just over 2 months to complete. Once I picked it up it looks like a chemical was spilled on my running boards and now the coating on them is ruined.

  Michael Haley
a year ago
Gerber collision & Glass were very professional and sent me updates on vehicle time to pick up. My car looked brand new.Iwould recommend.anyone to pick Gerber.

  Christopher Arceneaux
11 months ago
Hands down these people get the job done. There performance is superior. The painting skills are amazing!

  Jason Bourque
11 months ago
Every vechile that we have had an accident in I will never bring it anywhere else they have the best staff and they pay attention to all your needs thank you guys for everything y all do

  Leon Savoy
a year ago
Great Service and was ready as expected. Fast and good service. Excellent job and friendly staff.

  Denise Trahan
2 years ago
Not impressed.To give an estimate,they wanted to Disassemble the front endBut I was told they are not responsible for reassembling if u choose not to have the work done.WHAT???!! Drove back home.

  Elaine Briscoe
8 months ago
Great service. The was truly remarkable.

  Wesley Hackett
2 years ago
Great personable service. Keep you well updated. Enterprise rental car right next store.

  Cynthia Trahan
3 years ago
Very nice professional staff!They take pride in their work and if something isn't to your liking, they will fix it to ensure you are completely satisfied!

  Leslie Ducatel
4 years ago
These people are so nice and saved me from buying an unnecessary part this morning. Thier honesty and customer service would bring me back here if ever needed.

  Patrick McDowell
2 years ago
The staff were very polite and displayed good customer service. I would definitely be a return customer.

  Shatoria
4 years ago
I'm very impressed and very pleased!!!! Great staff, very friendly, and professional!!! Thank you Gerber Collision & Glass Repair!!!!!!!!

  Dean Davis
2 years ago
Did a wonderful job on my husband's truck

  Karly Kentfield
4 years ago
Do not go here for any reason if you want to deal with crooked an have your money stolen this is where you go try anyone else before you go here.

  Andres Ramirez
a year ago
Phone doesn t work so couldn t call ahead

  Nel Smith
4 years ago
Very friendly and stayed in communication with about the updates on my vehicle

  Haroldlyn Comeaux
2 years ago
They do quality work

  John Faciane
a year ago
Courteous service.

  Hanna Lanclos
3 years ago
One sour reception