Community Honda Lafayette Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Greg Davis
5 months ago
Community Honda service department believes in customer service excellence. They communicated with us to let us know how the repair was coming. We were informed every step of the way. They have great rapport with the service warranty company that I purchased when I bought my used vehicle from Community Honda. Everything went like clock work. So very pleased.Service: Transmission

  Roxanne Rush
2 months ago
First, Ms. Rachel is one of the best customer service representatives there. Second, service is always top notch and always worth the wait.

  Amber Hatley
5 months ago
My truck s problem was diagnosed quickly and correctly, the part came in in no time, and the job was completed within two-days time!! Brendan, my service advisor was great and was on top of things the entire time!! Thanks for such a good experience!!!!!

  Shaterral Johnson
4 months ago
I was in the area and the service department took me in for a oil change & I was amazed at the Awesome price for it. I'm going to return for my next Honda service. I was out of there in no time. Thanks Community Honda Service Dept. For Outstanding fast Service.

  Charla Helmers
3 weeks ago
Picked up a nail in my new CR-V's tire which set off the tire pressure monitor. Even though I arrived an hour after they opened their service bays, my tires were checked and repaired so that I was back on the road within an hour. Thank you!

  cbalfer
3 months ago
Rachel, the service advisor who took care of me, met me outside as soon as I arrived. She checked my vehicle in and before long she was back to tell me that my vehicle service of an oil change and tire rotation was complete. I had a very good experience and will definitely be back.Services: Tires, Air conditioning, Oil changeServices: Tires, Air conditioning, Oil change

  Jan January
5 months ago
Always the best greeting and acknowledgment from Brendon! I feel very comfortable speaking with him and he's very honest with the services recommended to my vehicle.

  Andrew Babin
7 months ago
I was helped by both Rachel and John for different services on my Honda Accord. They were both very professional, polite, kept me informed, and treated me as a valued member of the Honda family. I will definitely return to this location for all of my future Honda vehicle needs!Services: Transmission, Air & cabin filter replacementServices: Transmission, Air & cabin filter replacement

  Carly Renee
5 months ago
I came at 9am on a Saturday thinking it was going to be a long wait. They took my car right away to get serviced, and only took not even an hour! I love this Honda team Service: Oil changeService: Oil change

  Thomas Zila
7 months ago
I always take my Honda's to Community. Had the privilege of having Jon as my Service Advisor today. He took his time to explain everything recommended for my car. When it came time for the payment, Jon took a line item approach in detailing the work completed.

  Steve Creadeur
9 months ago
Matt was very courteous and kept me informed throughout our repairs. The electric power steering unit was as replaced and a fan motor was replaced. Matt coordinated payment from my warranty company and this was all completed in a timely fashion. I thank you guys for your professional service.Services: Steering & suspension replacement, Wheel alignment, Air conditioningServices: Steering & suspension replacement, Wheel alignment, Air conditioning

  rmv4life
a month ago
Friendly and professional staff. Brendan is always great and very helpful.

  Sharron Guillory
7 months ago
1st experience with shop was not good regarding this service repair request .3 days until suv could be serviced. I had to rent vehicle from enterprise @ $100 a day plus time off from an off site rental . A one day repair became 2 days. Driving home from repair shop with suv , note all under warranty coverage , a/c goes out again. Less 20,000 Miles.I waited a week, driving without A/C. Once an appt was available, Jon did provide loaner car for 2 days.I am happy to report after no a/c for 14 Days, I finally have my 2021 Honda Cvr back full restored with A/C.**Jon did listen to my frustration and disappointment in the repair. Jon insured and drove the suv the 2rd time before returning it.I still feel Honda has issues with repairs under warranty time lines .This warranty repair cost me time and money on rentals . I will shop service levels before my next purchase. I have owned Honda s over 15 years. Honda needs to do better ! :(Services: Air conditioning, Auto maintenance

  Denia Teeters
11 months ago
Community has an express oil change not available at all dealerships. I called, went in same day after my oil light came on. They were professional, quick, and did the 13 point inspection to check for any issues. Offered me up sales which I declined at the time except for oil/gas fuel cleaning. I went there as I like their dealership more than my home one! When time to replace my vehicle, will definitely check with them first!Service: Oil change

  Annette Billet
6 months ago
Courteous and informative. Explained that there would be a cost for some of my service being done. Service was completed when they said it would be and pickup was fast and easy.Service: Wheel alignmentService: Wheel alignment

  Stephanie Malveaux
3 months ago
Very friendly great service quick work very well executed

  Danzel Lavalais
3 months ago
Good service and friendly staff. I love coming back here to get my vehicle right even though i stay a 1hour and 34 minutes away from LafayetteServices: Vehicle safety inspection, Oil changeServices: Vehicle safety inspection, Oil change

  claudine dorsey
5 months ago
Community Honda is the best dealership hands down. The staff are very helpful, informative and polite.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Lisa Roy Sheppert
8 months ago
Community Honda is great, and the service department is excellent. In and out in a reasonable amount of time, explained everything well, and very friendly. Thanks Rachel!Service: Auto engine diagnosticService: Auto engine diagnostic

  Janice Choplin
a year ago
I had walk in service on a Saturday. Very busy. The service writer on duty (10/15/2022) was super busy. I am an observer and while waiting, I observed him handling a few difficult customers. He was very professional while solving the problems and making the customers happy. That s so refreshing. My car was ready in less time than the estimate I was given. I am always satisfied with the service and I love my Honda!Services: General repairs & maintenance, Brakes, Oil change

  Melanie Eschette
8 months ago
Brendan was our service tech and he went above and beyond for us. Hands down the best I've ever delt with. Community Honda will get all my and my family's business here on out.

  Vladimir Lukyanov
a year ago
We appreciate Matthew s professionalism and personal concern for our vehicle situation. We had an issue with fuel injectors and the service department was able to quickly diagnose and correct the problem and get us back on the road even on a Saturday. I feel that they went above and beyond to help usServices: General repairs & maintenance, Auto engine diagnosticServices: General repairs & maintenance, Auto engine diagnostic

  Yolanda Taylor
10 months ago
I was totally pleased with the service I got for my Honda Accord. Everyone was so polite & professional & definitely took care of me. Thank you Community Honda for your excellent service. From a happy customer.Service: Air conditioningService: Air conditioning

  Mike Ezekiel
8 months ago
Brendan Lohrke and his crew did a terrific job replacing the Air Conditioner Compressor Shaft Seal on our 2017 Honda CR-V EX AWD. We would use them again to resolve future issues.Service: Air conditioningService: Air conditioning

  John & Karen Jennings
6 months ago
Mike in the service department was polite, courteous and provided timely, thorough explanations of the numerous issues with my Ridgeline.Services: Transmission, Electrical, Brakes, Oil changeServices: Transmission, Electrical, Brakes, Oil change

  Ronald Fuselier
10 months ago
As always Miss Rachel is one of the best service writers in the industry, she goes above and beyond her duties.She is a excellent employee and more importantly a genuine good person.Service: Auto engine diagnosticService: Auto engine diagnostic

  Natalie Leon
8 months ago
So very pleased with the service department at Community Honda! They have been amazing to work with!! We will return when we decide to purchase a new vehicle!

  Barbara McClees
3 months ago
Fast serviceDetailed explanation and price prior to work being done

  Michelle Huey
6 months ago
I want to Thank Rachel, Mike, & Jon in service. They made sure that I was informed, supported, & that everything was done that needed to be done before picking up my vehicle after each service appt.

  Linda Marchetta
6 months ago
I love that this team is honest about service recommendations and not always trying to sell up unneeded service.Services: Transmission, General repairs & maintenance, Tire rotationsServices: Transmission, General repairs & maintenance, Tire rotations