Community Honda Lafayette Parts Store

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Stephanie Daigle
8 months ago
Service department is friendly but incompetent. They had my car from July 13 until August 10, and the issue is still not resolved. The car makes an obnoxiously loud noise when started, placed into drive, and foot off the brake. It makes this noise 97% of the time. I brought my car in on the 13th. On the 17th they said it was the air condenser. On the 18th picked it up, still making the same noise. Brought it back on the 19th. Called me on the 20th & 21st after fixing heat shields, but it was still making the same noise. I did not hear back until the 27th when they said "we haven't done anything but it's not making the noise anymore!" I go over and it's making the noise. Every time I start the car, I show the technician the noise and he hears it. On the 28th they say it's a transmission mount and the part will get in Monday. Monday (31st) I get a call - my service advisor has been fired, and guess what! The director of service can't hear the noise. I give him detailed instructions on what to do to duplicate the noise. When I call a few hours later to check on it, they say "we hear the noise! We will replace the transmission mount now". I give them several days, call back to check on it. They say "were spinning the wheels right now trying to get the noise to duplicate!" I explain for the 30th time that the noise is only on idle and stops the second you touch the accelerator. "Oh ok! I will pass on this information". I did not hear anything else until August 8, when I called for an update. "They are test driving it now!". I get word it's done. I go to pick up the car. It is immediately apparent it is still making the noise. The advisor says "maybe it's just a normal noise (ITS NOT), let me get another Honda civic to compare it with, call you tomorrow!" I call near closing the next day, he couldn't find another civic but can't duplicate the noise anyway! I said call me if you can't duplicate the noise and I will come do it for you. Today I finally went in and just took the car. It is still making the same noise. Half a tank of gas is missing and my average MPG is 3 which I assume is because they sat there revving the engine even though I told them it only makes the noise at idle. I have never dealt with more incompetent people in my life.

  Jeannette Hardy
10 months ago
Jaylee helped me find the part I needed. She found the part quickly and efficiently. And The part I needed for my car was in quickly and was amazing quality.

  Karsyn Robin
10 months ago
Payton was very helpful in getting me exactly what I needed! I would recommend her to everyone!

  Da'liyah Dixon
a year ago
Brandon is ALWAYS so very helpful when I come here! Thankful for him and his crew.

  bulletdaghost
a year ago
Parts department is Awsome Payton and Jaylee did an excellent job getting what I need for my CRV

  Zjwex
10 months ago
Very friendly, helpful, and knowledgeable. I'm glad this is the one that I encountered on my trip.

  Jeff Grizzaffi
a year ago
Peyton is very helpful and knowledgeable! Great experience!

  James Scott
a year ago
Best honda parts department. Brandon is the best. Thanks for all the help

  Nacho Kinfolk
a year ago
Efficient parts department friendly staff

  Jacob Gaspard
a year ago
Knowledgeable and helpful