Christian Brothers Automotive Lafayette LA

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shannon Plessala
2 months ago
If I could give them a better review I would 20 out of the best being 10. This is a very trustworthy and caring facility. My son passed 3 weeks ago and I tried not to cry, but the minute I answered him the tears started. They were more than sympathetic by getting me water, a phone charger and a listening ear while waiting. They take pictures of all your car, explain all about what they found and emailed pictures. I have found my go to because as a single woman you need that honesty and I left there with total trust.

  Stanford Stanford Law Firm Law
a month ago
I ve used CB for several things, including something on my Audi. CB has always been straight forward and honest. Troy provides some of the best customer service I ve come across, period. Truly a pleasure to work with, even though the reason I had to use them could have been better. We will keep using CB for our entire family s vehicles.

  Joe W
a month ago
By far one of the best auto repair shops I've seen. Another repair shop worked on my truck and didn't do a good job. After taking it back three times I gave up and brought it to these guys and immediately they told me what the problem was without charging me a penny. Checked the truck out and told me where the issue was and allowed me to take it back to the previous shop. Not many do that! From this point on they will definitely have all of my business! Very professional service. Can't say enough..

  Rick Dietz
2 months ago
Very nice shop and professional staff. I got an oil change and inspection. The inspection report was very informative, two issues listed as needing attention were front brake pads and rotors and rear brake pads and rotors. When I received the email with the estimate it only listed front brake pads and rotors, and the price was about $150 more than quotes I got from two different local franchise shops.

  Ken Morgan
3 months ago
Really professional and timely service. We send all of our vehicles to Christian Brothers. They listen well and communicate with clarity. Very impressed with the overall consistency.Life long customer.

  Bobbie Delahoussaye
a month ago
We went to Christian Brothers today for the first time for an oil change and tire rotation.These guys went beyond the call of duty to help us. Very clean, coffee and snacks also.We talked to other customers who were there and asked them about their experience with them. They also gave them raving reviews. They can do repairs on your auto.Tky Christian Brothers

  Calvin Armstead
3 weeks ago
This was our first time ever using Christian Brothers Automotive and their customer service is second to none. The young men named Erving and Cole made our visit a very nice experience.

  Carli Chauvin
5 months ago
Excellent service! I had to take my vehicle in a few times for warranty repairs. Everyone was courteous and kept me updated along the way. The text updates are great with a link to review detailed notes on repairs.Services: Electrical repair, General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection, Auto maintenance, Auto brake replacement, BatteryServices: Electrical repair, General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection, Auto maintenance, Auto brake replacement, Battery

  NATALIE WALKER
3 months ago
Dave and the crew at Christian Brothers are always so professional and accommodating. No shop in my hometown of Lake Charles could help or maybe didn t want to but within a couple days I was back on the road. I will ALWAYS recommend CBA! I wish I could give them 10 stars!

  Angelle Jones
7 months ago
These guys go above and beyond every day. I love the way they document and photograph before and after on every aspect of the vehicle they are working on. They kept me updated every day twice a day. They offer a shuttle service if you don't have a rental car. I cannot say enough about them and I will most definitely recommend them to all my friends and family, and I will definitely be using them again.Services: Air & cabin filter replacement, General repairs & maintenance, Engine repair, Brakes, A/C installation & repair, Oil change

  Trish Swisher
4 months ago
We were on vacation for our anniversary, and the day we arrived in Lafayette, Louisiana, our truck broke down..the amazing team at Christian Brothers got our truck in early the next morning and repaired...not to mention the super nice gentleman that drove us to our hotel and picked us up the next day, he did not only drop us off at our hotel, he made sure we're were in a safe area and in very close proximity and walking distance to amenities..truly amazing, generous and compassionate people in Lafayette Louisiana...it has turned into a favorite destination for us.

  TRAVIS PAUL
3 months ago
My truck broke. I didn t have the best extended warranty however, they honored my warranty and still gave me BEST SERVICE even though my aftermarket warranty gave them trouble. They exceeded my expectations.

  Fred
7 months ago
My wife has been having her Mercedes-Benz service here for the last year, I was informed this last week by my church group that the master technician Ken is no longer associated with this location!I called the other day and spoke to Scott and he conveniently covered up this Allegation when I point blank asked if Ken was still on location!I feel very uncomfortable doing business with your business that employees can t be honest with your clientele and Scott can t tell me the truth!Scott lied to me point blank!From now on we will be having our Mercedes-Benz serviced at Mercedes Benz of Lafayette! At a fraction of the price of service!Please don t have the Audacity to contact me to take down this review!The Google reviews were designed to have the honesty and integrity of a business From the honesty of people that Have done Business at your location!Not to cover up the lies of your employees!!!Thank you!

  Kelly Thibodeaux
8 months ago
My experience was very easy going, thorough, accommodating and comforting. I was assisted from the time I arrived with available services of transportation to my destination while my vehicle entered care. I was updated throughout the entire process and assured all information would be notated for the support of my services. Pick up was quick and very informative. I would definitely recommend to others for their car needs.Service: Air & cabin filter replacement

  Demetria Batiste
6 months ago
I love that they are kind and knowledgeable. They communicate with you through the whole process! I always feel confident and assured they are going to go through everything about your vehicle with you.

  Garrett Richard (Lawfixer)
10 months ago
I didn't think I'd be leaving a review for a place without actually using their quoted services, but here we are. I gave the business a call misunderstanding what they offered and one of their employees, Cole, went above and beyond to help me out. He explained what services they offered and upon realizing what I needed was outside of that scope, went as far as to assist me with finding locations that could provide those services, giving me numbers and advice since I'm newly in town. Kudos to this company to promote such friendly and helpful service, and I will certainly be coming here for my mechanical needs. Thanks again, Cole!

  Chad Senegal
5 months ago
Customer service was very good.. The problem with our vehicle was diagnosed very quickly and were back up and rolling within hrs..

  Created Beautiful
10 months ago
My experience was amazing with Christian Brothers Automotive! The staff are incredible! They keep communication with me concerning my truck, very informative. Everyone was wonderfully courteous, kind, and pleasant. Thank you all for sowing that seed of kindness into the business.I'm happy customer here !!!!

  allison cook
5 days ago
Excellent customer service. Very nice updated facilities.

  Chris Kimball
8 months ago
By far the best auto shop in Lafayette. Very professional and super nice. 10/10 job. Gave step by step updates on the entire process. Sent pics of what they found wrong. Great work gentlemen.Services: General repairs & maintenance, Tire rotations, Oil changeServices: General repairs & maintenance, Tire rotations, Oil change

  Beaux0805
10 months ago
When my daughter s car broke down near the shop, some employees came to assist her. Due to the break down, we used the shop for repairs. During the inspection they discovered several more items in need of maintenance. Instead of trying to take advantage of the situation, the service manager only recommended the vital repairs. The repairs were completed the next day. The quickness of the repairs surprised me due to the shop being busy. We were very pleased with professional service we received. I will have the other items taken care of by the shop.Services: Steering & suspension repair, Auto water leak repair, General repairs & maintenance

  Jason Gray
8 months ago
If anyone want to know what the definition of professionalism is all you have to do is let Christian Brothers Automotive service you. I have never had a service where the business keeps you informed constantly and are so detailed with the information they give to you. They are definitely going to be my go to service shop. Thanks David!!Services: Electrical repair, Auto maintenance

  Tiffanie Guillory
a year ago
From start to finish everything was great. Very professional and very polite. Have a digital copy of their findings with my vehicle and followed it up with a phone call to explain what they had found. Absolutely amazing companyService: Electrical repairService: Electrical repair

  Renee Durham
a year ago
The absolute best place to bring your car. Within a day or two, we had an appointment and it was fixed within a day. They text you when they re working on it with pictures and text before they repair anything after going over the price. Every person in there is happy and it s super clean. They offered a shuttle back and forth. They work on Range Rovers which is nice instead of having to go to New Orleans or Baton Rouge!Service: Engine repair

  Kelly Theriot
2 months ago
I truly have to say the team here at Christian Brothers is top notch! They even brought our car to front door and had an ice cold bottle water and a candy bar in the vehicle for us ! HIGHLY HIGHLY, recommend!Services: Air & cabin filter replacement, General repairs & maintenance, Auto brake repair, Auto A/C replacement, Transmission repair, Brakes, A/C installation & repair, Air conditioning, Auto brake replacementServices: Air & cabin filter replacement, General repairs & maintenance, Auto brake repair, Auto A/C replacement, Transmission repair, Brakes, A/C installation & repair, Air conditioning, Auto brake replacement

  Lucas Mouton
9 months ago
The work required on my vehicle was on short notice and CBA provided space to fit my vehicle. The most professional staff who put me first as a customer. I want to express my gratitude for being such a blessing.

  pamela serie
6 months ago
I love going over there, they make u feel welcomed , they are always nice, say things n a professional way, their services are worth it , I recommend family & friends anytime to go there, they have genuine love for people

  Calvinyonte Jenkins
4 months ago
The staff was very friendly, kind and sent you pictures and details about my vehicle.

  Kayleigh Quebodeaux
8 months ago
Christian brothers automotive uses very clear communication throughout the whole process with calls and texts to update you on your service. The customer service is unmatched.Service: Air conditioningService: Air conditioning

  Brittany Pitrucha
2 years ago
Had an unexpected issue with my brakes and Christian Brothers immediately took my truck in to assess. They also gave me a ride home with their courtesy shuttle. It was great to be able to get in quick and have a ride to continue my day. Staff are always welcoming, attentive, and knowledgeable. They are great at giving updates and I love how thorough the report is (e-mailed) after completion. Thank you Christian Brothers!Services: General repairs & maintenance, Brakes