Harvey Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rebecca Adams
a year ago
I had got my air conditioner done at this place an my air conditioner went out already. I left numerous messages to get called back no one s ever got back to me. Also, I had a handle fix in the handle fell off the day that I got it done.I still haven t got a call back.Usually this place doesn t give me any problems, but now my radio that they changed my air condition an my handle are all broken.My radio keeps going in out.I had a warranty on it now my warranty is up no one calls me back.I ve been going through his place for over seven yearsServices: Body & Trim, Air conditioning

  Tangie
9 months ago
Horrible customer service and communication. I dropped my car off for estimate and repair. One week later I had to stop over to find out if the estimate was done. I was told it was just done and was submitted for approval. Over a week later, I received a call advising that they couldn't complete the estimate and it may be another 2 weeks before they'd know of they were Authorized to make the repairs now due to a change in ownership. They sat on my car for over two weeks without even an approved estimate and burned up 75% of my rental period. I had to go retrieve my car and start this process all over again with 1 week remaining on my rental. Unacceptable.

  Michael B
a year ago
Jorge did an absolutely phenomenal job overseeing and conducting my repairs. He was also very knowledgeable, informative, friendly, and professional. He provided me updates on every step of the repair process and gave me a full walkthrough upon picking my vehicle. Due to the excellent customer service I would recommend this repair and collision center to others.Services: Steering & suspension repair, Painting, Electrical, Body & Trim, Welding

  Tena Foster
9 months ago
Our associate, Alicia, was great. She was very Informative and helpful. She took her time and did an estimate of our damaged vehicle and let us know our next steps.

  Hasan Ishaq
6 months ago
I do not RECOMMEND THIS PLACE,it s been 4 months I ve been coming here back and forth with these people because they do not know how to properly fix a car,they ended up messing up my tps in my wheels and they are refusing to take responsibility for it for their actions,will not be coming here ever again,ED should be fired for the way how he talks to his customers!

  Margo Kent
2 years ago
During an incredibly stressful time, when Hurricane Ida hit, the one thing I didn't have to worry about was my car. I brought it in a week prior with a complicated situation. Louis, did a fantastic job coming up with a solution to the issue. Then the storm hit. As soon as power was restored I got a call from Louis letting me know my car was fine and they were starting on it right away. During that time, my rental car insurance ran out and Geico wouldn't extend despite the dire situation. Bohn saved the day. My car looks AMAZING! My neighbors commented as well and asked where I got it done. Finally, I'm a single woman who really hates dealing with auto repair places. If you're the same, this is the place to go. It's a big, super clean repair shop with a small town attitude! Great job guys!Services: Steering & suspension repair, Painting, Body & Trim

  Douglas Fuhrer
4 years ago
Very professional, courteous and efficient. Made the repair process simple and worked well with my insurance. Did a fantastic job! Missed a small item and was quick to address and worked with me to come back to fix it. Highly recommended if you need repairs! Kept in good communication with me during the process, a must for this type of business.

  Elise Gershman
3 years ago
I had a wonderful experience using Bohn Collision Center! Everyone was immediately so helpful and explained the whole repair process. Ed Engle was amazing- very kind and kept me updated throughout! Rene was always so pleasant and great to deal with when calling the front desk! The repair was done much faster than expected and looks perfect. Would definitely come back in the future!Service: Body & Trim

  Robin Curtis
11 months ago
Haven t picked up my truck yet, I hope all is well with it. So far, the service has been good. Ask me again later.Service: Body & TrimService: Body & Trim

  Tierra Hardin
a year ago
This was my second time using Bohn Collision Center and each time the service has been exceptional! Jorge made sure I was informed every step of the process and that helped a lot during my stressful time after my car accident.10/10 would recommend!

  T Colin
10 months ago
Amateur paint job in my opinion. My vehicle has over spray on it. My vehicle wasn t even washed afterwards like they told me it would be and sanding dust all in the vehicle when I received it.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Felicia Travis
2 years ago
Mr. Ed is the best. This is the 3rd car that I have taken to the Collision center. Everyone is so nice and accommodating. Clean and positive atmosphere. Mr. Ed will give it to you straight and direct. He is always honest about everything and up front. My husband and I love him and your establishment.Services: Painting, Body & TrimServices: Painting, Body & Trim

  samuel crum
a year ago
I went in to get a bed liner for my truck. The front dest clerk was very professional and courteous. I am very pleased to say, the bed liner was out in to my satisfaction. Thank you very much.

  Ginger C
2 years ago
It was difficult to find a body shop after Hurricane Ida. Bohn Toyota Collision Center was able to take me quicker than other body shops. I had extensive damage to my Camry. It only took them 2 weeks to complete it. I dealt with Ed and he was informative and helpful. He handled everything with the insurance. I will be referring people here. 5 stars!Services: Painting, Body & Trim

  Jasmine Ringo
2 years ago
My car was repaired fairly quickly after an accident, which I appreciated. My service person was Ed. He said if anything was wrong he would make it right. The following week I brought it in because of a malfunction light in n the same area where it was repaired. Ed acted as if I didn t know what I was talking about and tried to brush me off. He finally realized that I wasn t going anywhere and the manager assured me that it would be taken care of.Service: Body & Trim

  Mark Leonard
3 years ago
Completely disappointed with don Bohn collision. Wasn t my decision to bring my company van here for body work, but I knew what was in store when it was brought there. I absolutely cannot say anything nice about the experience we had with Don Bohn, as any experience that I had with this place in the past was horrible! It took them 2 months to finish my work van, anywhere else would have been done in 3 weeks tops. Their customer service was horrible as well! Every time my manager tried to get in touch with them, it was a game of tag! Then, they fumbled with the paperwork and tried to overcharge the company when the deductible was already paid in full. This added another 2 week delay. I would never recommend this place to anyone! Don Bohn is the reason why I can t stand Ford . Reason for that is because they sold me a lemon in 2015 with a good heart and totally turned their back on me when I had problems. With all that being said, they don t deserve even 1 Star, in my opinion....1 star was given because they did a good job on the body work!Services: Painting, Body & Trim

  Peggy Paz
4 years ago
The staff was very polite and really helpful. My door looks great, they really could have cleaned up the greasy smudges better inside my truck, tape was also left behind. After arriving home from picking up my truck I noticed that the antenna was bent, thanks Ford. Now on the hunt for another antenna, other than that it all went well.

  charles taylor sr
2 years ago
ED my service provider kept me informed with the repairment of my car. He was genuinely concern about my situation. And the completion of the work was on time. He helped me all the way through the project. Now I want to say thank you very very much.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Michael F
5 years ago
They did a great job on my Ford Explorer XLT.I rented a car, and when i had to bring my rental car back. Mrs. Lorraine, had my SUV ready to go, before the promise time. And a shout out to the body shop guys that worked on my SUV they did a excellent job.Thank you very much.

  carol reppel
2 years ago
Overall it was not all that fantastic or as easily as I had expected. I was called in the morning by the rep Johnny that my car was ready for pick up that day but just told to pickup by 6pm emphasizing the doors close then. Since I was working from home the day, I went around my lunch break. I arrived and waited about 10-15 minutes before anyone came to the main desk or even acknowledged I wax there even though two people at the desks in the area I entered the building. Finally someone helped me by telling me that Johnny was and lunch, back in about an hour but not sure the exact time he would be back. He did give me the paper to sign before seeing my car, which I asked to se first the I would sign. Once my car came up, I checked it with another rep then came back in the building. As you can tell the clock is ticking away and I needed to get back home to a work call. I didn t expect it to take over 45-50 minutes to pick up my car and then I still had to rerun the rental car. After I returned the rental and was bit at Bohn, , Johnny came back. He and walked out to my car and he reviewed the work noting a new instead of used rear glass was used at his insistence with State Farm , which was appreciated. When I, not him, noticed the clock was off and no battery work done, I inquired why. I was almost driving off at this pint6. Johnny then explained when they went to move it the FIRST time, the battery had to be jumped. This was never mentioned to me on amy of our update calls. Why not?? He said he was going to mention. I explained I could have made an appointment with service right after picking up my car from the collision shop to change the battery. The was important to note since the battery can t be changed any retail shop , like Auto Zone since it is not easily reached (won t buy another Ford or other brand like that). I could have kept the rental car longer if needed while the battery was being changed. We ended up calling AAA to change it. I had also asked it my car could be serviced while waiting on parts but that could not be done for whatever reason. The point is , better communication could have prevented us a BIG inconvenience all around. Lesson learned!!The day after I picked up my car, I noticed the rear view mirror was loose, which caused me to have to bring the car back after work one day , which I had to leave work early to handle. Seriously? Appears no one bothered to check it before it was ready . Another hassle.Very, very disappointing!!Services: Painting, Body & Trim

  Alicia Payne
3 years ago
Courteous service. Tried to remedy the situation without more expense, but was very forthcoming that this was not going to work once the tech tried. Replaced bumper with Ford genuine parts and color matched perfectly. We are happy to have our beautiful Mustang perfect again.

  Elwood Weaver
a year ago
USAA had my daughter s vehicle towed to the shop for an estimate after an accident. They called the same day to verify that the car was a loss and immediately notified the insurance company of the estimate. Most shops in the area are booked out for weeks but the crew over at Bohn Zone C C were able to keep my claim moving in a timely fashion.

  Amanda Eschete
a year ago
Absolute worst experience of my life. Horrible customer serve. I ve been displaced from my home from lack of transportation for over a month. Mr. Richard was rude on multiple occasions and when my pick up date was pushed back for the 5th time since turning my car over to the company I have just been told that nothing is quick, fast, or in a hurry . I will never be returning to this business and if I could leave 0 stars I would.

  The Goon
3 years ago
I have a brand new mustang and it started leaking in two places. I brought it into Bohn Collision and not only did they solve both issues, but the care and quality of the work is better than factory. I can t even tell work has been done. Miss Lorraine was WONDERFUL and was in contact with me the whole way, letting me know every step that was being taken. That s rare. She went way out of her way to replace a piece that was missing. Miss Lorraine and bohn collision have a customer for life. The manager here is great too. If you have a problem, GO SEE LORRAINE!Service: Body & Trim

  Lester Singleton
6 years ago
I was serviced by gentleman by name of Mr. Whitehead very professional to the point got my vehicle taken care of expeditiously. Everything came out beautiful on my vehicle, they also gave me a 10% military discount off my final price which resulted in an additional $250 off. I recommend them to all especially military veterans, the discount really saves you money.

  Jessica
4 years ago
Someone scraped my car and i went to Bohn Collision for the repair. Rachel was very helpful and courteous. After fixing the scratch, i noticed a little something on the car from them repairing it. I notified Rachel and brought the car back to rectify the issue. They gladly fixed the issue within 15 minutes of bringing my car back...PLUS the technician noticed a minor decorative defect on my vehicle that i never knew was missing on one side of my car (a small piece of decorative stripes -this had nothing to do with the repair or Bohn) The tech generously fixed the defect! Something that he didn t have to do. I hope to not need to return to the Collision center, but if i need repairs again-Bohn Collision is the place for me.

  Linda Hoffmann
4 years ago
My first experience with Bohn Collision a few years ago was wonderful! However, i can t say the same with my recent experience. It wasn t bad but it wasn t great either. They were great at texting updates with me the first two weeks. However, they weren t texting me with correct information. First two weeks, I was receiving updates that all was good with progress and it was done. Then no other text updates. When we called, the update was that it wasn t done but rather it may be another week or so because they had to order the part. What was initially a 2 week estimate, ended up being more like 6 weeks! Again, it s ok that it takes a while but I just felt that I wasn t getting correct information and updates. After getting my car back, the back door that was replaced doesn t close properly. You have to slam it to have it registered as closed. Then they also had an issue with my left door that they were nice enough to fix but now there s a noise coming from it. So all in all, wasn t awful but wasn t the great experience I had before.

  Denise Hargis
2 years ago
Truck had damage due to Hurricane in Oct. when insurance adjuster came out to give estimate on damage he pointed out some spots of paint that were chipping due to manufacture defect. Truck had 28000 miles factory warranty is 30000. They had to paint areas on truck due to the damage from Hurricane. They did not paint the spots that were still under warranty they claim was not under warranty. In my opinion they were painting already it would have been no trouble for them to paint what was a manufacturing defect. I am a excellent customer I ve had 3 Mustangs 3 Taureses 1 Truck. This is very upsetting and disappointing that I was treated this way. Right now not happy with Ford.Services: Painting, Body & Trim

  Leon Durosseau
3 years ago
When I walk into the shop The 1st thing I see is a big warm beautiful smile that you get from miss Rachel Ford Saying welcome come on in!!!! You're in good hands How may I help you. Miss Ford Goes above and beyond to make Sure her customers are taken care of That's the kind of customer service I like to see, The staff is courteous, Their professionalism is outstanding all 10 's across-the-board Keep up the good work job well done God-bless you all staysafe.

  Marc Allen
6 years ago
From the beginning to the end, Jorge Sanchez my Estimator, he handled my claim with professionalism, I was pleased with the way he called and kept me informed every step of the way, from the cost of the repair to the parts as well as the painting. I definitely will recommend Bohn collision center to family & friends. Awesome job!!!Thanks