Bill Hood Hyundai

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jeremiah Strother
a month ago
Out of all the dealerships I dealt with the past weeks, the team here at Bill Hood we re the only ones I d ever trust again. From the first phone call, with Scott and Jerry, to the last signature, we were guided through with patience, care, and us in mind. No stone was left unturned. My only regret is that I didn t buy another car! 10/10 would recommend.

  Clifford Hepler
2 months ago
It has been a few years since I worked with sales, and had no issue with them, however I have a huge problem with the service department. First of all, they are extremely backed up, so you will be without your vehicle for weeks. Second, they seem to charge the same rates that heavy equipment dealers charge for service. Third, as referenced by the photo, they are not careful when working on your vehicle, and when they break something, they will make the customer pay for it, twisting it around in order to avoid taking the blame or showing any integrity. Due to a letter in the mail, I assumed that my fuel pump was going out due to the symptoms, but this shop told me it was the turbo, which I was able to cover with my warranty (mostly, aside from exorbitant shop rates), and then after the fact, I was informed that a "brittle hose" had broken. This is the hose, which was not brittle at all, and I can even put a good bit of pressure on other points that did not break before they even begin to flex.Edit to add: this is the second review I have left, with the original being through the link on their website. When I informed Paul of the low review due to these issues, his response was "oh, well thank you for that", and to hang up on me. I highly recommend that anyone needing service and repairs done go elsewhere, and if a Hyundai dealership is required, then Metairie or baton rouge would likely be much more worthwhile.Additional edit: after spending a few weeks to calm down, I attempted to reason with this shop, they seem to be stuck on "the vehicle has 138k miles, so the plastic must have been brittle, or there was potentially a stress crack" when I asked them to please explain how it was brittle when none of the remaining tabs broke, their response was "it broke, so it was brittle", failing to see how force could have broken it. I also was able to determine that a third tab directly next to the others that broke has a slight crack at the bottom, although it does not seem to want to break, even when I give it enough pressure that it leaves indentions in my hand, which I did demonstrate to them. They claim that only the one section was weakened, when the entire collar clamps around the hot metal, therefore evenly distributing the heat, and at least nearly evening the weakened points, not just two tabs out of 6. As far as how they view their customers: they acknowledged that I have left this review, along with filing a BBB complaint, which they took almost 3 weeks to reject with the same nonsense, and a Facebook review, and as of today, February 13th, they still have yet to even respond where the public is able to see, much less present significant evidence to validate their assumptions, while I have submitted evidence to validate my own. Consumer beware, this is not an honest service department by any means, from what they have shown. Additional photos have been uploaded without the clamp in place so that you are able to better see the damage.

  Marrissa Roberts
2 days ago
Mr. Jerry at Bill Hood Hyundai was extremely helpful to my husband and I when looking for a safe mom car for our first baby. We went with the 2024 Hyundai Palisade and we absolutely LOVE it!! Every employee was so friendly and truly cared about making the whole process go smoothly and efficiently. We will be doing business with Bill Hood from now on!

  Dori C
2 months ago
Keith helped me every step of the way through the process, from a few weeks of talking and exploring choices and price ranges to the test drive to finally handing over the keys. He was such a delight to work with, and knew exactly what he was talking about and what I needed. In this day and age, not only is that kind of confidence hard to come by, but that kindness and patience too!Not once did I feel like a stranger or just another sale. I felt like I was talking it out with a friend, and that made all the difference. Thanks so much, Keith!!! What an awesome adventure!!

  Lisa Alligood
2 months ago
This was our second purchase with Jerry at Bill Hood Hyundai. Everyone was so nice and helpful. No sales pressure at all. These guys made buying our vehicle fun.

  Richard Martinez
a month ago
I don't like to spend money on vehicle repairs more than anyone else, but I do know that Bill Hood Hyundai will fix my vehicle issues right and right the first time. I trust the service department. I trust the staff. They have always gone above and beyond when it comes to servicing my cars. I could go to a dealership very close to my home but, I drive 34 miles to Hammond because of how they treat me.

  Chris Callas
4 months ago
Had a great buying experience at Bill Hood Hyundai. My experience with my salesman Jerry was great I have already sent my sister n law to purchase a new Hyundai from Jerry. The managers and finance department were great as well. The buying experience I had at Bill Hood was about as easy as a car buying experience can be. My wife is really enjoying her new palisade as well we will definitely do business with them again if ever in the market for another Hyundai.

  Brenda Silk
5 months ago
Extremely satisfied with our 2024 Palisade Calligraphy from Hood Motors in Hammond. Salesman, Keith Galliano, took a lot of time to match us with exactly what we wanted. His knowledge of the many Palisade features was a big plus for us. Thank you Keith.

  Bailey Reich
4 months ago
*long post*Went in for the first time last Saturday for routine oil change and tire rotation. I thought everything went great, until yesterday I realized I had a slow tire leak in one tire. I brought it to a tire shop and its the same tire in the same position that I had previously plugged..meaning they NEVER rotated my tires, or probably did any of the complimentary maintenance checks they are suppose to do! I called and spoke with Paul who was the service guy when I went, and instead of apologizing and offering what seems like the only logical solution (for me to go back and get them rotated for free), he argues on the phone with me saying that it s noted that they were rotated and that was his top guy who was working Saturday. If that s their top guy I d be scared to go there for anything considering they are too lazy to do a basic tire rotation! Paul asked what would I like him to do and said that worker wasn t there for him to ask . Paul even told me I needed to bring in the tire with the plugs to prove that they didn t rotate them! (I m buying a new tire through this other tire shop). So I ll be spending one of my only days off driving back to Hammond to get a tire rotation that should ve been done last weekend! After that, I ll never go here again! So Heads up if you go here, good luck getting what your paying for!

  Destiny Maise
2 years ago
Just purchased my third vehicle from Kyle Brown, he always gets the job done. It s nice doing business with him. Mr. Jerry promptly walked me through the delivery on my car and made sure I understood all of the amazing features. I am more than pleased, thanks guys!!

  Valhalla88
a month ago
Funny how parts that work perfectly fine on the way to the dealership suddenly go bad after being serviced. Avoid this place, the mechanics here are scammers and do their best to contribute to the shady mechanic stereotype. Trenton and Brody, yall suck.

  Cynthia Converse
3 weeks ago
Customer Service (Brody) excellent handling of a problem with a vehicle I purchased.

  Lauren Laporte
5 months ago
I brought my car in about 2 weeks ago to the Hyundai in Hammond for an oil change and to talk about some concerns I had, and I have nothing but good things to say about this location. I have brought my car to the Slidell and Covington locations before, and Hammond is the best by far!! Mr. Paul is the one who helps me every time and he was so patient and answered all my questions! I have called a few times since to talk about some complications i was having, and Mr. Paul made sure everything was answered in detail and encouraged me to call any time I have questions. He makes Hyundai of Hammond feel very welcoming! THANK YOU!

  Skylar Shea (sky)
3 weeks ago
Absolutely LOVE this dealership and their service department!! Always so kind & explains what they are gonna do WITH prices and their recommendations!!

  Karen Murray / Mike Murray
a month ago
Got a great deal on our car. Sales and service team were wonderful .

  Annalea Madison
a year ago
Awesome dealership. I've purchased my last two cars here and drove over an hour for the selection and awesome customer service. I highly recommend Rory, Scott and Julian. They were awesome and were able to help me stay in my price point for my payment as well as get me a great extended warranty. Super Happy!

  Jennifer Hart
6 months ago
Purchased brand new hyduai tucson in 2017. It came with wonderful warranties. The first time my car was put in shop for faulty sensor. It took 9 months for them to fix my car. I used there car which was awesome. So I bring it back to dealership being still under warranty. They now request 165 diagnostic test , and no car. Pitiful if you ask me. I was just about to get new one from them...I will never give them any business again.

  Angela Courtney
7 months ago
I just purchased a Tucson 3 weeks ago and Connor made this the best car-buying experience we've ever had. He showed us several vehicles, answered numerous questions, and we felt absolutely no pressure. Even after the sale, he has gone above and beyond to make sure any questions and concerns were taken care of.

  Lisa L.
10 months ago
Jerry on the floor and the really nice finance guy set us up with a new Kona. They didn't try to get us to go over budget and they didn't try to talk us into or out of anything. Very respectful staff and nice as well. This experience took the yuck out of car buying. Loving the car...awesome 10 year warranty.

  Tempie Monroe
2 months ago
The best service around town. Courteous and professional. What I like most is that they actually thank you for your business.

  Dee Alack
3 months ago
The service here is always friendly & courteous. Prompt to help with any questions or vehicle needs. Highly recommend.

  Tessa Williams
5 months ago
Amazing dealership, amazing staff! I LOVE my new Hyundai! I would 100% recommend Bill Hood to anyone.

  Robert Smith
5 years ago
Great place to buy a car. When other dealers gave me the run around, the salesman at this dealership made a point to be honest and upfront. The pricing was transparent and they didnt try and upsell anything. He listened to what I said I needed and actually gave me what I needed. I can not express how painless they made the process. No one seemed pushy or aggressive. They respect your personal space and avoid the head games.If you need a car I highly recommend this dealer. Ask for Jerry. He is awesome.

  Ginger Toft
9 months ago
I have used Bill Hood Hyundai to service my Santa Fe since my purchase with them last year. Paul has always greeted me with a friendly smile and the service performed on my Santa Fe has been fantastic. Highly recommend!Will be purchasing my second vehicle from them soon and will continue my service with their service department.

  Nicolas Lewis
2 months ago
I have two hyundai dealerships that are closer to my house than this one, but the quality of service is worth the drive.

  Toby Dodson
4 months ago
Brody and Paul in the service department took exceptional care of my wife and daughter as they were traveling. Thank you very much!

  Michael Crenshaw
4 years ago
going with bill hood was the best decision ive ever made! i live in pineville, 3 hours away from bill hood in hammond and was worth the drive in the pouring rain. i was looking for a 2019 hyundia elantra locally at places such as m&m hyundai and was a little discouraged about the price. jerry from bill hood was able to come down over 1,000 dollars farther than anyone else. upon arriving to bill hood, we were greeted by jerry and received excellent service throughout the process. we drove away feeling wonderful about our purchase and have received many follow ups from jerry and his team at bill hood!

  Nicky F.
11 months ago
First time looking at Hyundai's. Very nice vehicles for the price. They come with all kinds of features even in their base models. The salesmen aren't pushy at all! I hate going to a car lot and they try to push the most expensive car down your throat. I am disabled and they were very helpful and patient with me. Answered all our questions and helped me to make sure I could get in and out of the ones we were looking at. I recommend this place if you are looking for a vehicle!

  Brandi Meyers
8 months ago
Tim Chandler and Julien Earl made a normally excruciating experience a very pleasant one! We were so pleased with the service and hospitality we received from these guys! Thanks to both of you!

  Butch Carrone
5 months ago
Service was performed as agreed upon, but felt as though I was being pressured to purchase a 4 wheel alignment fo my vehicle with only 30k miles on it.