Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Gary Cook
2 months ago
So thankful for Justin & Mr James RIALS. Longtime family friend . A incredible family oriented business
Katina K Papageorge
3 years ago
Amazing family owned business. These people were so accommodating and genuinely glad to assist me. They helped me so much and didn t mind going out of their way. Very courteous and professional yet down to earth and friendly as can be. Perfect balance. Even after dealing with Rials for a few days they were eager to help. Keep up the good work you all.
George Poian
6 months ago
Great communication, ETA and Price as established. Highly recommended!!!
Matt Quinn
2 years ago
I think the manager thought I was joking when I told her she didn't charge me enough. I meant it! I was expecting to pay 3x what I paid at a towing company. They were more than reasonable, prompt to the call and super friendly... what more could you ask for?
donna floyd
a year ago
They were there in no time. Helped me do a pull start and aired me up. I was on the road screaming Hallelujah in no time. As a commercial carrier we are always in a hurry trying to be on time. I highly recommend this company!!
nick morgan
10 months ago
Great people to work with, been doing business with them for a while. They are good at what they do and I will be doing business with them for a while!
Ted Mathis
2 years ago
Wanna Thank Rials Towing for the awesome Job they did! A good friend passed me theyre number I made a call @ 3am in the morning, the Gentleman answered we talked I sent him pictures. His driver called few minutes after told me the plan showed up in 30 mins 10 mins we got the situation handled and awesome Job!! Very pleased and Thankful they was able to assist us!! Thanks Again fellas, God Bless and Merry Christmas!! Ted Mathis!
Alec Jones
4 years ago
Stranded on I 20 west going to Dallas. Called Rials Towing and Jamie responded very quickly. Very courteous and helped make a bad day a little easier. Also thanks to Ashley In The office for her quick response when I called to get a copy of the charges. Great folks!!!!
Jessica Kepley
5 years ago
On a family road trip, we encountered car problems and needed a tow and battery jump late at night. We cannot thank this company enough for their help and trustworthy service. I would very much recommend them to anyone!
Ronald Fuller
2 years ago
Please use this tow truck service. They got there fast and was so friendly
Evan
6 years ago
The guy was very rude. I did exactly what he said to do and when I got stuck again it was my fault so he decided it would make him feel better if he yelled at me with his anger. I ll never choose to use there services again they need to re-evaluate theyr staff.
Bryan Cason
2 years ago
I used them for towing my 18 wheeler everything went all good till the tow driver decides to cut corners and lift my truck by the front tow hooks using a chain on the left side and his truck lift on the driver side well the chain come off while it was almost lifted up and when the my truck fell it busted my hood hinges I called them the next morning and sent them pctures like they asked and now no one will return my calls as promised and everytime I call the same lady says nobody is in the office not professional serviceService: Special vehicle towing
CHRIS MCGARITY
3 years ago
Great Service. Called and need a truck moved from a shop to the yard. Did in a very timely manner for a fair price. Worked with our fleet management company ARI for the billing
S Fay
6 years ago
Charge us $700.00 for a 30 mile tow. Rials was my 2nd choice. I now wished I would have waited until my 1st choice was available. I've had my truck towed before but this is the first time I felt taken advantage of. Driver stated he had to charge for going back to the office which wad 3.9 miles away. I would NOT recommend Rails Towing . Charge for a 4 hour tow technically should have been a 2 hour. I would NEVER use this company again in this life time.
Jeremy Johnson
5 years ago
I called the office with a job and they agreed to come. Talked to driver and he was very rude and didn t want to come and kept saying he was washing his hands with it! Well that washed my hands with Rial s towing. Have used them several times over the years but never again. Wasted an hour that I could have been looking for a real tow service!
Doug Allen
2 months ago
Great people to work with
Theresa Walker
4 years ago
They came in the rain and pulled out both our trucks and our camper! Prompt and friendly! Definitely the nicest tow ppl I have ever used
Rae K
4 years ago
Very scary. Driving over 70 in the left lane towing a fuel tanker. Refused to get over tailed gate the ones in front of him and speed up when trying to pass. Called company they seem very amused, as in they thought it was funny.
Maryann Velazquez Perez
a year ago
Thank you all for helping our father that was broke down thank you for the fast service great service and nice staffService: Car towingService: Car towing
Lisa Fondren
2 years ago
My sister had a wreck, they towed her car , folks in the office were really helpful, so was the gentleman who opened the yard for us to get her stuff from her car
Tridane Shirley
2 years ago
I call them for help just now an how I was dealt with was great enough for me to recommend them. I approved
Alex inCOMA
2 years ago
Guys arrived fast, helped me. I stuck in mud on 26 foot fully loaded box-truck.
Nathan Burrow
5 years ago
Appreciate the fast service an driver was very friendly an very efficient.. appreciate y'all big time.
Kevin Taylor
a year ago
Always available to get us out of a jam.
Dolores Brister
3 years ago
I was nearly run off the road not once but twice in less than five minutes by the same driver!
Chad Williams
2 years ago
Great service good people cheap prices highly recommend
Franklin Sinclair
a year ago
Professional service and clean equipment, polite ,dispatch personnel.
Chad Brantley
4 years ago
Great family business! Very laid back and accommodating! Thanks for all the help!
Keith Forsythe
a year ago
Always on time and excellent service.Services: Special vehicle towing, Car towing, Local haulingServices: Special vehicle towing, Car towing, Local hauling
Blair Marsh
3 years ago
Towed my car no complaints. Nice folks