All Star Ford Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Judy Gonzales
a year ago
The young man at reception of the service department at All Star Ford greeted me by name and listened to what I had to say about services I needed done. He was very pleasant and cordial. He did let me know the recommendations of the service tech in advance and even had a small issue checked out for me, which only needed the push of a few buttons to correct. I am very happy with the courtesies extended to me and will return when future services are due. The young lady cashier was also very pleasant and cordial. (I wish I could remember their names ).Services: Air & cabin filter replacement, Tire rotations, Wiper blade installation, Oil change

  Abraham Williams
4 months ago
Service department don t communicate and let me know information about my truck. Took more than a month to fix my work truck.

  Dustin Simoneaux
10 months ago
Hit a pot hole and turned my rear axle into a horseshoe. Bit the bullet and paid for the work at the dealership. Everything looks good to go, riding like a Cadillac now. Aidan with service was awesome with communication throughout the whole process and dare me say - I will recommend others to go here for warrantied work.Service: General repairs & maintenanceService: General repairs & maintenance

  Shelly Bossom
a year ago
Aiden stayed in touch with me through out the entire time it took for the parts to finally show up. It wasn't his or the dealerships fault it took 5 months for the parts. I received a weekly text keeping me updated. Once the parts showed up they scheduled the service very quickly. Took a little longer than originally quoted but service and communication was great.Service: General repairs & maintenance

  Jacky Williamson
11 months ago
Called to get a quick oil change; because of my schedule it s next to impossible to schedule and oil change. Nathan service writer at all star was up to the challenge of getting me done and in a hurry I might add! I will definitely bring my new f-150 here and only here for service.Service: Oil changeService: Oil change

  Aaron Gremillion
9 months ago
Aidan did everything he could to ensure I was taken care of. Even when obstacles came up and could have cause some issues he went above and beyond to ensure I was taken care of. I cannot recommend this place enough!Service: TiresService: Tires

  Kay M
a year ago
The service advisor, Nathan Seidenglanz, could not have been more helpful in keeping me updated as to getting to the bottom of the problem with my vehicle showing that it was running hot. He was very genuine and polite. He's definitely an asset to your company.Service: Auto engine diagnosticService: Auto engine diagnostic

  VelvetMB Watkins
a year ago
Aidan LaGrone was our service advisor and he was amazing! Maintained contact with me regarding my vehicle. He went out if his way to make this process easy and prompt for me. He was very friendly, helpful and professional. I ended up here bc the Prairieville location was so booked up and I ll definitely come here instead of that location from now on. The folks at this location blow the service and customer care out the water compared to the Pville location.Services: Air & cabin filter replacement, Oil change

  Tonya Betancourt
9 months ago
My truck was there for 6 weeks waiting on a back-ordered part. I called around and found that Supreme Ford in Slidell had the parts I needed so I brought the truck there for repairs. The quote AND bill was 1,000.00 LESS than what Denham Springs Ford quoted. The amount in excess was for LABOR, not the part. Absolutely sickening. I will be sure that all of my friends and family are made aware of their unethical practices.

  Greg Sepeda
a year ago
This was the worse customer service I have had with any business. Thank goodness I saved the written quote I was given. Upon receiving my bill, I was charged a higher amount on most of the service items. No one from the dealership called to discuss these increases. I had to call to get status updates. And if the CSR said they would call me back, they hardly ever did. All this on top of not having parts ready, despite me making appointment several weeks in advance. AND the dealership confirming that appt the night before. Very disappointing and will not return.Services: General repairs & maintenance, Brakes

  Jimmy Aguillard
10 months ago
Bolt broke on rear axle. Repair covered under warranty. Found the problem when having my tires rotated. Left the truck overnight for parts to arrive. They called me before 11:00 am to say my truck was ready. I thought this was going to be a big job but they made little of it.Service: General repairs & maintenanceService: General repairs & maintenance

  Rocky Curtis
10 months ago
All was fine except the skid plate was not reinstalled and was left hanging underneath the vehicle. I had to crawl underneath and reinstall.Service: Oil changeService: Oil change

  Vicki Myers
a year ago
The cashier s need some big help or training on how to greet and be polite to customers. I have been there several times and the cashier for service dept are always rude and neither one wants to smile, if you hate job go find one you like preferably not in customer service!Service: TiresService: Tires

  dean politz
a year ago
Was greeted promptly, was called as soon as my vehicle was ready. The Service Consultant took me in without an appointment on a Saturday. Hard to do anywhere else.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Ladonne Hood
a year ago
I usually use a dealership in BR but decided to go local since I had the latch on my hatch changed out here. They didn t want to rotate my tires without purchasing 24 lug nuts. Told the young man I d go back to where I had taken my car since 2015 if this is how I d be treated here. They eventually did everything I asked of them without requiring the purchase. They were able to take the lug nuts off and put back on with no trouble. They had other services they wanted me to purchase that I didn t feel I needed.Services: Tire rotations, Oil change

  Erin Coker
a year ago
Great communication. Friendly service. Work was completed in a timely manner and everything was handled with care and professionalism. Basically...everyone I dealt with was helpful and very nice. I will continue to bring my truck there for service.Service: BrakesService: Brakes

  Kevin Smith
a year ago
Aidan was the service advisor who helped me with my recall. That afternoon he fit me in to get this taken care of on my truck. I really appreciate his help and professionalism. Awesome guy!

  G Washington
a year ago
My customer experience with service writer (Nathan) was excellent while helping me with the 2 Factory recalls for my 2016 Ford Expedition. At the present time only verification and submitting theparts requests have been completed. I believe Nathan will make sure my Ford Expedition is whole again before those recall parts fail. Thank you so much All Star Ford!GW

  Tom Ferriss
a year ago
All in all it was an ok experience, the only issue I had was lack of communication from my service writer and unrealistic expectations. I wish they would have communicated with me more about the progress of my vehicle and the delays that took place.Services: Tire rotations, Brakes, Oil changeServices: Tire rotations, Brakes, Oil change

  Martin Evans
a year ago
Nathan was very professional. Made sure I knew what the timing was and suggestions of what may need to be done soon. I truly enjoyed this young man. Not sure who this actually goes to but I was very shocked and upset that my usual service professional, Marty, had passed away. He took care of anything and everything I needed and always made sure that if he could use my points, he did. I now live in Ponchatoula and will still come back to Denham Springs!!Service: General repairs & maintenance

  Hayley Cupples
a year ago
Aidan LaGrone kept me informed daily of what was going on with my vehicle and the progress they were making via text. Friendly staff. Repairs done in a timely manner.Services: General repairs & maintenance, BrakesServices: General repairs & maintenance, Brakes

  David Trail
a year ago
They were very professional, did exactly what they said. It was done in a day and everyone one was friendly and helpful. On top of that my explorer is running like new again. Thank you.Service: General repairs & maintenanceService: General repairs & maintenance

  Chris Day
10 months ago
I needed a recall to be addressed and the service advisor kept me up to date as the repair was being performed. It s nice to know how everything is going.Service: Electrical repairService: Electrical repair

  Carly Nava
10 months ago
Had great service here. Aiden took great care of us and kept us informed every step of the way.Services: Engine repair, Auto maintenanceServices: Engine repair, Auto maintenance

  Theodore James
2 years ago
My experience at All Star Ford Denham Springs was great! The service manager Casey Griffith, and my service advisor Darius Wallace were awesome! Repairs were done faster than I expected. Would definitely recommend to everyone!Services: Electrical repair, Auto engine diagnostic, Air conditioningServices: Electrical repair, Auto engine diagnostic, Air conditioning

  brenda barber
a year ago
I came looking at the Cherokee the staff was great I was about to purchase a white suv it wasn t on the lot so before I returned I found a red Cherokee 2023 with 6000 miles so I purchased it. Tray and Tug were great

  Vickie Adams Leblanc
a year ago
They were all nice and polite. They fixed it in under an hour. I definitely would use the service again. Thank you very much for helping me.Service: General repairs & maintenanceService: General repairs & maintenance

  Brock Daigle
a year ago
Big shoutout to Aiden for making every part of the process super easy. He was nice and chill, and he kept in touch with updates every step of the way.Service: A/C installation & repairService: A/C installation & repair

  Tom Underwood
2 years ago
My truck was in and out out service fairly quick considering the whole engine was replaced. Amber, a service consultant, was extremely helpful and quick to respond. Everyone I communicated with at this Ford Dealer was very helpful and polite.Services: Tires, Engine repairServices: Tires, Engine repair

  Chelsey Holmes
a year ago
It did take longer than expected but I m a very patient person when it comes to things like this, the workers were very polite and made sure I was taken care of, definitely will be going here for auto service from now onService: Auto engine diagnosticService: Auto engine diagnostic