Rainbow Northshore Buick GMC, LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Angie Smith
3 months ago
My husband and i are very pleased with our experience at Rainbow Northshore Buick. Eric Callahan, our salesman, was attentive to what we wanted in a new vehicle and showed us several options. It was a relaxed but professional encounter. We would definitely recommend this dealership to others.

  Gary Cohn
2 months ago
The purchase agreement said that the car would come with standard Buick floor mats. However, when they were not in stock, and I was informed that they were not sure when they would be in. I was told that Buick has a severe parts shortage and sometimes it takes weeks to get in a part. I should have been told this at purchase. If something goes wrong with my car, I cannot wait weeks for Buick to get my part for the repair. I have been a loyal Buick customer for many years, and this is the first time I have been told that Buick now has a severe parts shortage. It has made me reconsider my choice of purchase of a Buick.

  Jim Burch
2 months ago
I had a major interminitt drivability issue with my previous truck. Mr. Cassidy, Joel and the service dept.after many visits, took care of it for me.So when I decided to trade the truck and purchase a new one, Matt the sales associate, helped me through the process.They were a great group to work with!

  NICKY Pierre
a year ago
This is what Rainbow service did to my car. Sent me into head-on traffic with vehicle in this condition. Told me to drive the car back, I insisted on a tow truck back to Rainbow. They sent my car to another vendor to get 'aligned'. They took no responsibility for damaging my car. Lodged complaint with GMC, they lied & said car was fine. Also socket wrenches and allen wrenches were left under hood. Horrible service department, sub-par work, no professionalism, idiotic, disrespectful. Ruined my car.

  J R
5 months ago
I went in with clanking sounds and just over $900 later, left with the same sound. I called several times to find out the status of my car, since I was told it would be ready on a certain day, and had arranged child care, but my service tech never called me back. I called the next day and reached the cashier who told me my car had been ready the day before, and that the service tech noted the clanking sound had been resolved. This is not the first time it's happened where I pay almost $1000 and get home to find the same exact problem occurring. When I bring it back, I'm told it's probably something else too, also equalling $1000. One time I was told it was a faulty part. I can't afford for them to keep fixing things that aren't the problem, paying for it, and then having to pay even more once the actual problem has been located. My husband was told he needed an $800 repair on his truck so he looked up the sounds. He fixed it himself for $14.99. It wasn't what was diagnosed.

  Bret S
4 months ago
Benjamin was an excellent salesman and a pleasure to deal with. Tim also made it easy on the finance side to get everything wrapped up. Great experience all around!

  Michael Gerhold
4 months ago
My son drove in from Florida and discovered that his new Yukon's oil filler cap was not screwed closed. There was an oil film on the top of the engine. Called Hood Chevy and they said they couldn't do oil change for a week from now. Called Rainbow explained the situation and they said they too were booked but bring the new car over and they would fit it in. That's what I call excellent service. They realized the problem and the circumstances and put the customer first. Many thanks

  Erica Bonner
7 months ago
Rainbow Northshore has taken care of my Yukon since I purchased in 2022 and they have always done a great job! Employees are all very professional and always very friendly and helpful! I purchased all my accessories through them and received everything just as ordered and always with a friendly phone call to let me know when they have come in. Service department is always very helpful with any questions or concerns I have. Will continue to trust them with my vehicle and recommend them to others in the area!

  Hunter Griffin
4 months ago
Great experience. Was an easy purchase of a new truck and would definitely send my business back to the dealership. AJ was a great person to deal with

  Kimberly F
a month ago
The service tech and rep at the service desk made me feel like a valued customer and thoroughly explained what they believe the issue is and additional services it may be time for

  Anthony Moreau
2 months ago
very friendly staff great truck at a great price.this is my 4 th vehicle i have purchased from this dealership and want go anywhere else.

  Donna Howard
7 months ago
Service dept is awesome all around. Car would not start didn t know what to do so I called your service dept and spoke with the manager. He promptly sent someone to jump my battery. I immediately went to the dealership and had new battery installed. EVERYONE from the fella that came out to the young lady and gentleman behind the desk and the cashier made me feel so welcome and I knew they were taking good care of my car. My husband always took care of these things but he passed 2 years ago. I m so thankful for the excellent response and the welcoming care of Rainbow GMC

  Joseph Weiss
6 months ago
Frankie was absolutely amazing throughout the entire process. He was always one step ahead of us ensuring we would have a smooth and efficient experience. I highly recommend Frankie and the Rainbow Northshore Buick team.

  Ansley Pair (AKP)
6 months ago
Bad experience with the service department. Made an appointment 2 weeks out to be there at 9:00 for a 52,000 mile recommended (by GMC) maintenance check for my 2018 Terrain. Came in and was told there was no such thing as a 52,000 mile check and all they could do was change my oil and rotate my tires. She was nice but told me they were behind and it would be hours to even change the oil. She told me I would need to carve out the time to drop my car off overnight to really check it out, made it a point to tell me how much it would cost more than once. As if I wasn t prepared . What was the point in making the appointment that GMC offered ? So I left and won t go back.

  KB
8 months ago
Tried to purchase F150 over the phone. Was told I could put $1000 down. Tried multiple times. Zero effort to call back. I did not need their financing which they kept pushing. Spoke to sales manager. Poor communication. Was unable to buy after after 2 days of it being available.

  Tina Cuevas
4 weeks ago
Very relaxing and enjoyable experience. Our salesman as well as the owner was extremely personable and fair.

  Joyce Price
6 years ago
Our new truck purchase was a positive experience. Our salesman, Darren, was honest and straight forward and he answered all of our questions with a no pressure sales approach. I will definitely recommend Rainbow Northshore to family and friends.

  Brandi Broussard Burl
10 months ago
The last car I purchased I had a great deal of buyer's remorse. But this purchase was different. My sales person Matt treated me like family and was engaged with what I needed and wanted from the first greeting. Even our finance person Tim treated us like we were people not just customers. In the climate of the world today, we are missing the element of seeing each other like people, and I am grateful for the personal experience I received which makes my purchase even more enjoyable than the last.

  Roy Giglio
a month ago
Next day service oil and trans changed. Seamless process in and out great service team experience.

  Jessica DuPont
3 months ago
One of the worst dealerships we ve dealt with. They didn t turn our plate in on our trade in and never refunded our early pay off on gap insurance.

  Jessica DuPont
a year ago
Everyone was extremely friendly and completely polite when I came in and explained the issues with the engine, especially Ozzy. They gave me a rental and worked on it, under the warranty which was a relief for me and the family. I got the car back and it almost immediately had an issue. They kindly resolved the issue again and brought my vehicle back to my house which was also a huge relief since my husbands working out of town.When I turned my vehicle back on, I still had two lights on which I told them about on the initial interaction. I think they have a lot on their plate and if you do not specifically tell them what s going on, the issue won t be fixed.

  Mark Daniel
2 months ago
Excellent service visit for oil change and tire rotation, which was done quickly and efficiently while I waited.

  amy baruco
a year ago
I had a great experience with Rainbow Buick GMC purchasing my new Buick Envision. AK the sales associate was very informative and patient, he took the time to explain all of the features and benefits of my new vehicle. Tim, the finance manager was great and made me feel very confident in my purchase. Best experience I've had purchasing a new car. I would highly recommend Rainbow for your new vehicle, they have an awesome team!

  Ronald Wilson
10 months ago
Wife came in for oil change technician repeatedly told her she had a massive oil leak from her valve covers. And wanted to charge $8000 to fix it. Got the car home. Looked at it myself not a drop of oil anywhere near valve covers in car was 4 quarts low on oil. Trying to take advantage of a woman that doesn t know any better and how can a licensed technician let a car leave their shop without checking the oil and letting the customer know your oil is low it s not adding it for them

  K Lee
8 months ago
Husband drove 5+ hours from Texas to pickup a truck after making a deal over the phone with Kerry. Everything in writing, $7500 off plus .09% financing. Get there and Kerry s mysteriously not there even though he texted during our commute. Assigned to a different sales guy. Wouldn t honor the .09% interest financing as promised. Basically wanted more money and only willing to give $5k discount vs the $7500 as promised. Playing games. Expected us to take the offer because we drove all the way there. Scammers. Left without the deal. Rude people. The sales guy just left us. Deceitful. Don t trust. No stars!!!

  Melanie Palma
5 months ago
Everyone was so friendly and down to earth! The people felt genuine and honest, and it was a quick and smooth process!

  weisste1
8 months ago
Early Saturday morning oil change. Make sure you get there before they open- first come first serve on Saturday for oil change the cars start lining up early I got there 30 minutes prior to opening (thereabouts) and was fourth in line. The wait was a few hours but we have a 2023 trail boss diesel so that was expected for the wait time. Have comfortable chairs and tables offer free coffee and vending machines close to waiting area as well as restrooms

  Carlos Poche
a year ago
Outstanding dealership! Our salesman Michael White made our second purchase with him super simple and painless. He did everything he could to ensure we had an excellent experience. The entire staff there is on point we couldn't be happier. Thank you all so much for the awesome experience and outstanding service.

  David Baradell
2 months ago
Great salesman! Overall smooth and hassle free experience.

  Sutton Calahan
a year ago
I brought my grandfather here to pick up his new truck. I was a little concerned because he does not always pay attention to details, but they were honest, open and fair. All of their associates were very friendly and helpful. I would highly recommend them for your next vehicle purchase!