Wray Ford Inc Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bistineau Southern Railroad
6 months ago
2018 Ford F150, got the recall for the Cam Phasers back in 2021. Heres what the letter said: "A cam phaser that has developed an undesirable noise does not affect the vehicle safety, performance, or emissions." We contacted Ford dealers in the area and we were told its just a noise, don't bother bringing it in. The truck is ok to drive. So, we decided to follow the Ford employees advice, and not worry about it. Its just a noise. Fast forward to October 2023, the truck is still making the noise, but has stopped working and is undriveable. The truck goes into limp mode and gives warning lights. Took the truck to the dealer and guess what, we need complete replacement of the Cam Phasers. But wait, didnt the recall letter say the Cam Phasers does not effect the performance? Didn't Ford say its ok to drive like this? Don't worry about coming in, its just a noise? Now, because we followed a Ford employees recommendation and didn't bring the truck in when we first got the recall letter, now we are past the time frame and milage of the recall, and they are quoting us at least $3900 for repairs. Why should we have to cover the cost of this repair when your own employees told us don't worry about it, you should be ok to drive the vehicle, its just a noise? I called the Ford Customer Relationship Center and was connected to an overseas call center, so that went nowhere. Ford should own this mistake of their own employees telling us we would be ok without the very repair we are having to pay for now out of pocket, and this is also making us spend over $75 a day for a rental while the truck is in the shop. If this is not resolved, this will probably be the last Ford product we ever own or buy. My other vehicle is a Ram and has never given me any issues like this, they seem to be the better company to go with moving forward. Prove me wrong Ford Motor Company.

  Jayme Trees
8 months ago
I had the best experience purchasing a vehicle at Wray Ford today! Joseph and Charles were amazingly helpful getting me into the vehicle I wanted and below my monthly payment budget! The process took a while, but they were so patient, and happily stayed after hours to complete the process. They were both personable, knowledgable, and kept the atmosphere fun and positive. I WILL be back and highly recommend reaching out to this establishment and speaking with Joseph if you are looking for a used vehicle.

  Alpha Iota
10 months ago
Great service center. I brought my car in for an oil change and had two recalls done all before lunch! Service team goes above and beyond. Also have to give a shout out to the parts department. Purchased a battery earlier this week. Guys did a great job. Thanks Wray Ford.

  OLD EISH
a week ago
Ask for Brandon Wheeler in parts. He has a lot of experience and knowledge. He also has a good mechanical background as a dirt track racer so he can give advice about selecting and installing the right Ford parts.

  Clayton Burris
a year ago
I cannot say enough good things about this dealer and its employees. Specifically Carl in the service dept. He was able to work with my schedule get me in and get me out. He was kind amd understanding when I missed an appointment and was still able to take care of me. He knows the vehicles and what techs are good at what. Brandon was the mechanic assigned and he s just great at what he does. He had it diagnosed, fixed and ready to go so quickly and efficiently. I ll definitely be back for my next service. Thank you Carl and Brandon!

  Caitlyn Meshell
8 months ago
Recently purchased a 2023 Mustang Mach E GT Performance Edition from Wray! This makes number 4 from Amos. Mr Wray and Amos always take care of us and Jimmy makes the paperwork quick and easy! Their knowledge of the vehicles make it easy every time!

  Ryal Roe
8 months ago
Sold me a pile of trash. Had to spend $3500 on repairs after owning the car for less than a month. Dealership offered no assistance. So far bills are up to 5k$ in the six months I ve had it. Will not patronize again, and will probably not buy another Ford, and I ve been a Fire guy forever.

  Reid Hobdy
a year ago
I recently purchased a used vehicle here and I have to say it went super easy. They allowed me the time to test drive and check it over so I would be completely satisfied with my decision. I have been rolling in it for 3 months now and it's just perfect. Thanks to everyone involved!

  Justin Cummings
5 years ago
Good thing I m a Chevy guy. Service department is worthless, unless your a big time company with lots of vehicles go elsewhere. First, they tired to convince me that my warranty did not cover the issues I was having. Then had to order the parts but never called to schedule service. And finally once I get the car in I can t get a call for completed service. Worse costumer service I have ever had at a dealership.

  Joseph Ogletree
6 months ago
Never buy a car from these guys! They will sell you a broken vehicle!

  greg snelling
a year ago
Austin,and the crew at Wray Ford do a great job of taking care of my families service needs.

  Chandra Fields
3 years ago
Customers service needs improvements