A Better Windshield Co.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tim Talbot
3 months ago
Ken was very nice, helpful, fair & professional. Got me in the same day I contacted him and knocked out the necessary repair. Highly recommend him for your glass repair needs!

  Trevor Mikesell
8 months ago
Ken is a straight shooter. Had my sons windshield replaced and Ken did a great job. He communicates well, follows up after the job. Just good old fashion style business that is hard to find anymore. The windshield looks great and our family has new business to utilize with trusted quality service. Thank you Ken for a job well done.Service: Auto windshield replacementService: Auto windshield replacement

  Miche Williams
7 months ago
Ken was very nice, helpful & professional. He got my window fix in just a few hours and also went above & beyond to air my tires & change my windshield wiper just because he noticed those things needed to be done, with no extra charge! Such a nice guy & I will be doing all my window bussiness with him from now on!

  Dog Mantra
5 months ago
Excellent service and quality! Could not ask for better customer service! This is my second windshield from A Better Windshield and all are in good shape! Experience is A+!I recommend this company to all!

  Joao Albino
a year ago
Best windshield repair shop in the Shreveport-Bossier area! Ken knows how to do a great job and always treats his customers with respect and professionalism. If you need your windshield repaired I highly recommend !

  Virginia H.
3 weeks ago
Great service! I have had a windshield replaced and a crack fixed there.

  Kendall Craig
2 years ago
Ken is awesome he does a good job and takes a lot of pride in his work I recommend him to anybody he took care of us and did a great job. My insurance covered having a rock chip fixed and you can barely see where it was. So thank you Ken for doing such a great job. He's even fixing my side window where the track broke and offered me a fair price. So if anybody's got a rock chip whether you have insurance or not give Ken a call. If for some reason or another he doesn't answer he always gets back to you in a fair amount of time.

  Ryal Roe
a year ago
Always top notch work. Used Ken for two windshields now. I will always send business his way. It s getting rare to find professionals who live up to their promises. 5 stars.Service: Auto windshield replacementService: Auto windshield replacement

  w b
4 years ago
Great work, great price, great owner...Ken knows his craft very well. I had my windshield replaced in early January and everything turned out fine. His webpage has a wealth of information, worth the visit. He educated me on the whole process, including the shortcuts some people in the industry may take. He even took time out to assist during a follow up visit days later (no issues with the glass, factory trim needed a little glue. Purely cosmetic.) Very accurate regarding his schedule, pricing, and estimates on when the job will be done. I also appreciated the fact that he didn't drill me for not knowing he is cash or check only! And if that isn't enough, he's a solid guy. Thanks Ken, see you soon for my headlight restoration.

  christopher pace
2 years ago
Great service. Went in for a chip on one car and ended getting a new windshield for my other as well. I didn t know my auto insurance covered chips but he had them on speed dial. No cost, fast and easy. My other car had a huge crack and I had been putting the replacement off, but after the great service I had With the chip he had my business. I ended up having some rust under the seam that he took care of as well.If you want it done right, this is the place to go. I didn t shop around for prices but we ll worth the work done.

  Michael Scott
3 years ago
I did alot of research when it came to picking who to use to have my windshield replaced. A Better Windshield company really spoke to me from the statements of others and how personable and professional their experience was. I called and left a message and later recieved a Text from Ken getting me setup and squared away. Very reasonable price and quick professional service. Not only did he knock out my windshield but noticed my tires were a little low so he topped them off for me. Very excellent customer service experience. I will only be using A better windshield company for all of my window repair needs and will definitely be reccomending Kens services to any and all. Excellent work Ken and thank you for the beautiful new windshield!!!Service: Auto windshield replacement

  Donna Grant
4 years ago
Ken was awesome. He did a fantastic job on my windshield with no wait time. He also noticed a loose piece of moulding on my car and glued it back in place! I can see why his ratings are top of the line. I will never go anywhere else for windshield repair or replacement. Thanks, Ken.

  Anna Wolf
2 years ago
Owner was super friendly and easy to talk to. Told me everything he was doing, made conversation the whole time, and told me to come back if my windshield crack started splitting at all. He also gave great food recommendations. Perfect location, super cool dude, my windshield is doing great.Service: Auto windshield repairService: Auto windshield repair

  Brian Juola
6 years ago
Ken truly deserves 5 stars for the awesome work he does. He has now done two windshield replacements and one repair on two different vehicles and always does a great job, no scratches, nicks or dents, you can't even tell the windshield was replaced. He is very friendly and even went as far as to check my tire pressures for me (my spare was low, something the dealership didn't catch the week before).

  Glyn Best
2 years ago
I contacted the owner Ken to replace the windshield on my 06 Civic. He is very professional and one on one with his customers. The replacement was fast, easy, and the new windshield is as good or better than OEM. There are cheaper windshield replacement services in Shreveport, but you don't get the excellent customer service and products that you do from Ken. I will be going back as a repeat customer.Service: Auto windshield replacement

  Joshua Dewey
9 years ago
Mr. Ken is a windshield artist. I say that from seeing his work firsthand, he is experienced and knowledgeable about his job. He is honest and straightforward in dealings and flexible with his customers scheduling needs. Also, I like the way he advertises and does businesses. While everyone out there is talking cheap, Ken is staking his claim in quality and delivering. I feel like anyone can give you cheap but if you want to know you're in good hands go to A Better Windshield Repair. I will tell everyone I know about this place and you will too.

  Closed Account
a year ago
Wow! Windshields Cost TOO Much! That is what I discovered when I checked out the various competitors. Not having windshield insurance for my reliable USED, domestic puddle hopper, naturally I had to shop around under a state Registration Deadline. Last time I had a windshield repair my-out-of-pocket was more than a Joe-Gas SUV Fill-up! And that was WITH insurance when it was new.My appointment with Ken at Better Windshield was scheduled 2 weeks ago, and during the interim, Ken kept me posted on confirming date and time; confirming correct parts had arrived (no waiting in a dirty waiting room for a tardy, big city parts driver translates to, no deposit was required ). He texted or called, the time needed to complete the work; and, estimated costs; which, by the way is, WHAT SOLD me.If you can afford the higher prices and impersonal service from the Other Guys with TV ads, Radio Commercials, big budget marketing, high overhead, corporate indifference, etc., then be so blessed. Ken has successfully kept his costs down with an impressively simple, organized, neat and convenient location that he OWNS not Leased like the costly competitors (another cost savings passed along). Here's the big enchilada . There ARE NO WORKERS with payroll taxes, insurance, liabilities, cost eating). {The work of FIVE (5) employees (half sitting around on the clock), is BY THE OWNER, Ken!}The savings from all others was, Yuge (to me). The follow up including service from start to end was Above and Beyond On Time and In Budget! I learned how NOT to get ripped off in the future, when Ken educated me about repairs or, the corrosion around windshield moldings from IMPROPER prior installation. (Photos still in the lab). He fixed THAT too.You won't feel ripped off patronizing this LOCAL entrepreneur with 20+ years of windshield-exclusive experience. Although my final bill was higher than originally estimated, he kept me advised of the what if's that would be addressed as needed. So, there were NO Surprises...except ONE: My windshield has NEVER BEEN CLEANER!

  Katina K Papageorge
a year ago
Top notch business. Ken is so nice and genuine. In fact, he s the only person I ll let near any of my vehicle s glass; for over ten years now. You don t find that on every corner. SHOP LOCAL. Support local businesses. SUPPORT LOCAL MUSICIANS.

  gary donovan
5 years ago
If you want an absolute professional job done with very little wait time and superior performance you have got to visit this company. I had a cracked windshield In my 2014 Chevy Silverado and was referred to this company by my son n law he told me that the owner Ken will take care of my problem with no worries. I went and met Ken and set a time for Thursday to have the windshield replaced, I came back early on Wednesday from vacation and dropped the truck off full well expecting to have the service completed on the next day as agreed upon. Wednesday afternoon I get a call from Ken letting me know that I could come and pick the truck up he went ahead and finished the job since he had additional time, I was very pleased to hear that, to my amazement once I got there he told me he also went ahead and filled my spare tire with air he said he does that for all vehicles and I'm glad he did he said I only had 15 psi in the tire, I also looked around inside and noticed that he had also vacuumed the inside of the truck, I had come from Pensacola beach and there was sand inside. Ken went overboard in making my experience a really enjoyable one. If you ever need a crack repaired or a windshield or window replaced you owe it to yourself to see Ken, he called my insurance company and had everything taken care of. Ken in my opinion deserves more than 5 stars but that is as high as I could go on his rating. He is very professional, courteous, and easy to work with. If I ever have another problem I will not hesitate in calling him and he has a lifetime warranty on service and product, see him you want be disappointed.

  Aubrey Greer
5 years ago
There is a reason A Better Windshield has a 5 star rating because you will get 5 star service! When you leave a message on the phone, Ken will get back with very quick, gives you a great price, and most importantly, does a great job!! If you are like me and look on google for the highest rated places... this is the top of the line in the area! I had my windshield replaced and the new one looked amazing and he even painted my rusty wiper plade arms!! He goes above and beyond. This is the place to go!

  Steve Weab
4 years ago
The service here was both friendly and outstanding. I wouldn't bother going anywhere else for a windshield repair. Ken said he'd repair my windshield on the spot after he looked at it, 30 minutes before closing. He even stayed after business hours to finish the job. Great place, highly recommended.

  Doctor LP
5 years ago
I live in Houston, and I managed to get a massive ding in the center of my windshield. I had plans to come home to Shreveport for the holidays, and my mom immediately told me about Ken. WELL Worth it! Professional and high quality work. I definitely recommend bringing your car here for your windshield repair!

  Brittany House
8 years ago
Let me just take a moment to brag on Mr. Ken Drews. He does an AMAZING job and is very quick. He is easy to work with and an honest, straightforward man with an eye and attention to detail. I've gotten stars fixed at other places, and Ken is the only person that I've been to that manages to make even the biggest crack lines nearly invisible. I've lived all over Louisiana, and every time I have a windshield issue, I drive back here (from New Orleans even!) for his work. Can't go wrong working with him!

  Arthur Joseph
4 years ago
If I could rate him higher I would. I was able to have my windshield repaired the same day I called. The repair only took 20 minutes and the quality of the work is extremely high. But it's something he did that is beyond normal customer service that impressed me. About an hour before my scheduled time he called to tell me it was about to rain and if I could I should cover the crack with tape before it started to rain. Otherwise he wouldn't be able to complete the repair that day. He even gave me some clear adhesives to use in case I get another chip!

  Michael Bates
3 years ago
I visited with Ken this afternoon. A truck threw a rock and caused a "starburst" on my windshield. Ken fixed it in no time at all. Very friendly guy. Price was great. Plus, he didn't fuss at me because I didn't know it was cash or check only. I will definitely recommend him to others.Service: Auto windshield repairService: Auto windshield repair

  MDP
a year ago
Call ahead; not on premise; Outbound message says for summer months by appt only; and, will call or text back. Not a problem. Appreciate lowered overhead equals price savings. Response after leaving message... Promptly replied; very reasonable rate. Scheduling is ~2wk wait. Ken was thorough with quote; and looking forward to the installation service "in cue".

  Whitney Earl
8 years ago
I had a rock hit my windshield. It grew from 4 inches to 14 in a matter of a few days. Mr.Ken was HIGHLY recommended to me. I called Mr.Ken and told him I'd have to wait a few days before I could come in, and he told me to keep my car in the shade or the crack would grow. The repair's cost is based on it's length. I don't know of too many businesses that offer helpful info that saves me money. When I got to his shop, he told me I could wait inside, or that I could watch. It took maybe 20 minutes. The crack was a HUGE eye sore, and now, i can't even find where it was before he fixed it. I've had chips fixed at other glass companies before, but their service never stood out. I've already told all of my friends and family about Ken, and if I ever have another crack, I'm going STRAIGHT TO A BETTER WINDSHIELD! !! 5 's and then some!!! Mr. Ken Drews knows what he is doing and the quality of his work speaks for itself. -Whitney-

  Emily Langlinais
3 years ago
It was my first time having my windshield fixed, and Ken made it such an easy and great experience! It was quick, I was basically in and out. I will definitely come back here for my windshield needs and definitely recommend!Service: Auto windshield repairService: Auto windshield repair

  Cade Palmer
a year ago
Scheduled my wife's windshield appointment via text and even had some extra mouldings/plastic pieces to be replaced. All the work was done perfectly and without any complications. Will use again.Service: Auto windshield replacementService: Auto windshield replacement

  Hunter Courtney
4 years ago
Mr. Ken gave me a excellent price to replace my windshield on my Nissan Altima.. Also was replaced in exceptional amount of notice and time. I will be bringing my other vehicles in for repairs!