Wedge Kyes Motorwerks

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kevin Smith
4 days ago
I had some major work done on my 2014 MB C250 engine. All the parts were ordered and efficiently installed. My MB runs like a dream again. Excellent work. Thank you WK Motorwerks.

  Pablo
2 months ago
Very transparent with work options on car. Understands budgets and prompt with communication. Had a coolant line issue near firewall and replaced thermostat. With new reservor. $2100, not bad for a 2012 ml 350. Replaced all original party.

  Gloria Green
3 months ago
Everyone at Wedge Kyes is knowledgeable, efficient and ready to go out of their way to meet your needs. Have been taking my BMW there for almost 10 years for maintenance and repairs. Kayci keeps you informed and happy. Mr. Wedge and technical staff is the same. I wouldn t go anywhere else!Gloria Green

  kevin brown
3 months ago
They charge me 373.83 to take my battery out and put it back. That s it. My Mercedes Benz E350 is 2014 and the dealership recommended them to me. Baton Rouge s Mercedes Benz dealership. I was told by the dealership in Baton Rouge doesn t work on 10yr old cars.If you can please please avoid this place I promise if you don t you will be sorry. WOW I still can t believe it 2hours to take a battery out and put it back. Never again

  Carol Melancon
2 weeks ago
Great communication, fantastic mechanics, reasonable pricing. I m happy to travel across town to deal with them. (I formerly lived only a few blocks away and that was the one thing I worried about moving to my new home.).

  Nicole Harris
4 months ago
***Customer Service Complaint*** If customer service is not your thing then maybe this business is for you. However, if you re looking to be valued as a customer then I suggest you look elsewhere. I ve only had an oil change/service done twice at this business on my bmw which I purchased in 2021 and up until December 2023 had not given me any problems. The 1st visit was May/2022 after they were recommended by a coworker and most recently on or about October 11th 2023. I contacted the business on December 8, 2023 because a prior oil leak had become worst and was now causing my vehicle to smoke. I called at 7:34am in an attempt to bring the vehicle in urgently to have it repaired, however the male that answered was less concerned and extremely dismissive. I stated my problem and was met with they are backed up for two weeks which was the case in October. I asked if there was anyway he could fit me in because at that point I could not even check the oil level because on the last visit after they changed the oil they discovered the oil sensor could not be reset and they would have to drain the oil again after just changing it, which I stated I would wait until my next visit and they assured me it wouldn t effect the function of the car. Had I known the importance of changing the oil sensor at that point because there was an oil leak present and I would only be able to monitor the oil level with a functioning oil sensor I would have gotten it replaced at that time. Draining the oil twice seemed redundant but never the less I explained that to the male who answered and was told unfortunately without the oil sensor you can t check it but you can call me back, which he repeated twice and I m not understanding why I m being told to call back. Then he says well I don t know what to tell you. I then asked if he could put me down he says well I didn t know you wanted me too. I don t know if he did or didn t put me down, I can t recall if he gave me an actual day and I refused to call back after the tone he used. My initial visit in 2022 went fairly well but I noticed in October 2023 everyone s attitude and the environment seemed lukewarm and less engaging with me, but more concerning and engaging with another customer. I took their diagnosis to another business, got that business diagnosis, everything explained and broken down, and all the issues were fixed. In my experience and my opinion, maybe they pick and choose the customers they want to value and serve. As I stated in the beginning, if customer service is not your thing then maybe this business is for you! However, if you re looking for your money and business to be valued I highly suggest you look elsewhere!

  Raymond Post
3 months ago
Excellent service, polite, accurate cost estimates, completed ahead of scheduled, invoice was clear and detailed. Suggested pending items and potential cost clearly noted in detail on invoice. Doesn't get better than this.

  Deadbone8 Deadbone8
3 weeks ago
Had nasty oil leak on Mini Cooper, they did repair professionally, and efficiency. Also solved rattling sound that I had diagnosed wrong. These guys are well run, look no further.

  Charlie Henry
a month ago
The most knowledgeable and professional motor repair facility. The personal touch and concern about your needs seem to be understood when listening to your problems with your auto. Highly recommend the staff over there.

  Wayne Errickson
5 months ago
I have been using Wedge Kyes for the last 10 years. Their service and technical expertise anre excellent. Scheduling is easy and they try to accommodate the customer s needs as much as possible. Great group of people to work with.

  Deborah Todd
2 months ago
This is my go to place for service. Friendly, professional and good prices. Been coming here for years now and recommend to all my friends with German cars

  Ivllon Chenevert Lewis
8 months ago
I purchased a 2012 BMW 328 I in December 2022. I had some issues with it and was having some issues with the dealership I purchased the car from.I stopped in at Wedge Kyes one afternoon and spoke with Kacey and let her know what was going on with my new/used car. She got me on the schedule for a thorough, bumper-to-bumper examination. They let me know what was going on and gave me an estimate for everything that needed to be done. I was not pressured into doing anything. They helped me out, brought me home when my BMW needed to stay overnight and gave me peace of mind.I was able to take their report back to the dealership I purchased the car from and have them replace parts that should have been done before I purchase the car. I really love my BMW and I didn t want to get rid of it.Wedge Kyes gave me reassurance my BMW was solid and road worthy. Kacey also let me know about a recall I was not aware of, I was so grateful for this!I would recommend them for anyone with a German car any day! To say they go above and beyond in service is an understatement!

  Lisa Clark
6 months ago
I came in because my transmission was slipping out of drive while I was driving. I took my 2011 Mercedes directly to this shop. They drove it and knew how to fix. Ordered the part and fixed it! They were so nice and explained everything to me. I will definitely recommend WK Motorwerks!!Service: TransmissionService: Transmission

  Melonee Hayes
2 months ago
I BRING MY BMW AND MERCEDES-BENZ TO WEDGE KYES FOR ALL MY MECHANICAL BREAKDOWN ISSUES AND ROUTINE MAINTENANCE... AND ALSO I TOW LOTS OF HIGHEND CAR TO THEM... THEY ARE VERY REASONABLE IN THERE PRICING..THEY ARE VERY HONEST AND PERSONALBLE. GREAT CUSTOMER SERVICE.. I RECOMMEND HIGHLY...

  pat chesney
3 months ago
They do a great job. They are very thorough and make sure that I understand what they are doing. Service for my car could not be any better.

  Jill Boudreaux
2 weeks ago
Fantastic experience, good quality work! The service manager was so knowledgeable, thorough and kind. 100% recommend!

  ELOISE CUTRER
8 months ago
I have been doing business with Wedge Keyes Motorwerks for about two and a half years for my 2014 Mercedes C250 and have been very satisfied with their work. Prices are fair, service and repairs are always performed as quickly as possible, and customer care is impeccable. Kayci is the best. If she tells me my car needs something I hadn t planned on, I trust her. If I drop my car off she calls me promptly when it s ready. I couldn t ask for more from a service and repair shop.

  Brandon Woolf
3 weeks ago
They were thorough in diagnosing the issue and maintained constant communication. Excellent service and strongly recommend.

  Brooke Gaubert
a year ago
Very thankful for this business! They schedule you for an appointment for the day they can see it and try to have it finished as fast as possible. They send itemized list of diagnosis and you can easily accept or reject services from your phone before they begin working on it. The prices are not outrageous for a foreign car repair. I am a repeat customer and they will continue to get my business.Service: Brake service & repair

  Raphael Crawford
4 months ago
Wedge Kyes is the only place I ll take my classic M5 for service. I don t even consider other options anymore. Has been servicing my car for over 10 years. True professionals and BMW enthusiasts.

  Josh Randall
a year ago
This is the only place I trust with my Mini Cooper. Exceptionally friendly service, full transparency on work needed, and an itemized list of repairs sent straight to my phone. My car has been towed here for different things various times over the years, and I couldn t be more happy with the service that was provided.Service: Auto engine diagnosticService: Auto engine diagnostic

  Hansel Harlan
2 months ago
Great service, fair prices, good people. Have been patronizing for decades and will continue to do so into the future.

  beatrice kelly
7 months ago
My experience was professional from getting quotes all way down to the time they gave me that it would be ready, I would highly recommend everyone I know to contact wedge Kyes that has a BMW,appreciate you and thanks so much.Service: ExhaustService: Exhaust

  Will Day
11 months ago
I was traveling to LA from Oregon in my SL500 and needed help so I could get back on the road and they graciously fixed my electrical problem while I waited even though they were very busy and booked out for the next 2 weeks. I m so grateful for their work ethic and fitting me in when the Mercedes Dealership refused to help me. God Bless you.Dr. William DayService: Electrical

  Hossein Ghara
a year ago
Don't recommend going there. They want to push additional work on the customer at extremely high cost, even for a simple oil change. Not going back. Next time, I am using the dealership with better service and no higher price. Took three weeks to get an appointment for an oil change and they wanted to keep the car for additional scheduled service because of warranty.They are generally unfriendly in their interaction with customers and despite this fact I have returned to them due to loyalty and the fact the owner is a knowledgable and friendly person. This time was a a deal breaker for me. Upon receiving my car, they had stated on my invoice that I declined additional service on my car. Sorry, the additional service will be done at the MB dealership where personnel are polite and service is by far more reliable.

  Charlotte Peck
8 months ago
Have been using Wedge Kyes for years. They are professional, knowledgeable and honest. I highly recommend them. Special thanks to Casey who goes out of her way to explain things to me and squeeze me in on occasion.Service: Air conditioningService: Air conditioning

  Coach Jim McCartt
a year ago
DO NOT GO HERE, THEY DO NOT BACK THEIR WORKMANSHIP!My car is worse than when I brought it in!Reason for contact/ appointment: I'm not sure what your guy did or didn't do at my recent appointment, but my front bumper honeycomb came loose and the protector panel has come loose too. Everything he worked on is worse than when I brought it in! This is ridiculous and unacceptable... he took it apart and told me everything that he thought needed repairs but it wasn't falling apart either! I'm very disappointed in the workmanship or lack of. It seemed to me like he wasn't experienced in this type of repair but I also didn't request that, I mainly wanted a front splitter installed, which didn't happen either!What steps will you take to rectify this debacle?Answer: They would be happy to do the work and charge me $3000 for work I didn't ask for! They want charge me $272 to install a splitter that I provided! They did not quote me the splitter price until after the $180 "inspection" under the car!The panels and honeycomb are loose and way worse than before as stated!--Service: Body & Trim

  sharon witherspoon
3 months ago
I highly recommend WK Motorwerks! They are a real pleasure and had an absolute great experience.

  Rodrick Jackson
a month ago
Great customer s service. Very knowledgeable team members. Thanks again

  Peggy Dunn
7 months ago
Outstanding service and personnel. Always happy with my regular service and and their feedback. So grateful they were recommended to me with I moved back to Louisiana.Services: Transmission, Battery, Oil changeServices: Transmission, Battery, Oil change