Tri-Care Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Justin Cruice
6 days ago
Great service! Had a large amount of work done- the price they quoted me was the price I paid, and the vehicle was ready by the date they initially told me. I won t hesitate to bring any vehicle here in the future. Amy was great to work with. Thank you!

  wallace collins
a month ago
I purchased my truck brand new. It had never been worked on before. I took it to Tri-Care to have some lifters replaced in my engine a year later, after the warranty had expired. Upon inspection after their service, I was surprised to find that many components were not reinstalled properly. When I attempted to change my thermostat, I discovered parts left hanging without proper reattachment. Additionally, some nuts and bolts were missing from places where they were deemed unnecessary by the service personnel. I cannot recommend this company to anyone.

  J.A. Jones
5 months ago
Dishonest company. I was quoted 1100 for an ignition coil replacement and spark plugs. Coil replacement is a fast easy job. The spark plugs, which they were charging me $38 a piece for , but are actually $10 a piece . Wow. Also told me I had to pay for the diagnostic fee on top of the services.Update : my son did all of the above for 180 parts and about an hour an half times with wrong tools had to use what he had

  Bridget Hi
11 months ago
Fast friendly service, Courtney was the absolute best and helping me with my issues. Told her I needed the vehicle back by Friday, she said she would try her best to make that happen, and it was ready by thursday! I have never used this company before however, I will definitely use them again in the future.Update: There was a few issues with my repair, however Tri-care went above and beyond resolving those issues!! A few days after the final fix, the owner called me personally saying that he had seen that my vehicle returned a few times, and asked if it was right, told him that it was. He said that if I had anymore problems with it to contact him directly. NOW THAT IS TOP NOTCH CUSTOMER SERVICE!!!! Will definitely use again for future repairs and will highly recommend!

  Shelly Roy
9 months ago
In addition to repairs to service & personal vehicles routine oil & filter changes. Although manufacturers recommendations for oil filter replacement is hand tight, TC has routinely tightened filter to the extent it was impossible for us to remove oil filter without returning to them to have it removed. For years you could count on TC for reliable service to your vehicles in a timely manner fixed right the first time. Hasn t been our most recent experiences.Services: Electrical repair, Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Transmission repair, Brakes, A/C installation & repair, Brake service & repair, Oil change

  David Huff
a year ago
Courtney was amazing! I needed a new engine and she moved heaven and earth to get me one! She did all of the work with the warranty folks ordering the engine, everything. She called me regularly to give me updates. Couldn t be more pleased with the service I got from Tri-care

  KEVIN NORRIS
3 months ago
Glad I looked up Tri care real people that takes care of business!! Thanks for your help and Trey got me back on the road like I never was down!!

  Ryan Paredes
11 months ago
Car was overheating and I was referred to this place. Recommended I essentially change my entire cooling system and wanted to charge me $1500 for it. Told them I would just pay for the diagnostics only, because I was immediately suspicious. Told me my car would still run fine with a/c on, not even a mile down the road my car overheats with coolant spewing everywhere. I knew the car at least ran with the a/c off so I added coolant and went home to Houston to my family mechanic. They told me this quote was borderline criminal. For example, Tri-care wanted to replace my thermostat. My family mechanic demonstrated a test on my thermostat to me to show how it clearly works fine. Tri-care straight up lied. My issue ended up solely being bad fan clutch. Got it replaced and my car runs like brand new, with a/c and on long high rpm drives. Repair was $250. Don t let the 5 star reviews fool you. They replace way more than you need so they can significantly over-inflate the price. I m sure they ll defend this with well it s bound to fail sooner rather than later so we recommend replacing it to cover their bases. Do not come here, typical big name shop just trying to make as much money as possible. Sure, they ll fix your issue. Except they ll also convince you that you need hundreds of dollars worth of unnecessary repairs as well.

  Keith Babineaux
11 months ago
Brought my sons Mazda b3000 there to have the manual transmission looked at, needed a complete overhaul. Paid 3500 to have it overhauled, back a week later it would kick out of third gear, they looked at it and said it was ok. Drove it for a year and a half and the clutch went out. Brought it to a professional transmission repair shop, the transmission failed and caused the clutch to go out-4000 to repair both. The transmission mechanic showed us that whoever worked on it put at least three incorrect parts in the transmission and that was the cause of the damage, they used some shade tree guy, not their normal transmission company. Went back to Tricare to ask for some help and they said it was past the warranty period and could not cover the repair. Their motto is principal over price, next step is an attorney.Service: Transmission repair

  Ultimate Autoplex
11 months ago
I took my vehicle here to be diagnosed. They misdiagnosed my vehicle and told me to have it totaled out through my insurance company. I took the vehicle to Forbes Automotive to get a second opinion. The problem was a loose wire and it was easy fix.Service: Auto engine diagnosticService: Auto engine diagnostic

  Rick Kinney
a year ago
Truly did me a solid this time around and fast as always! Customer for life!Took my 2015 RAM in on a Friday to have broken exhaust manifold studs on both sides of the engine replaced. They had it done by the following Tuesday morning. They did not deviate at all from the quote they gave me. They were fast and friendly.

  Adam Barrett
a year ago
The service was top-notch. They called me every step of the way to keep me informed, and my bill was actually a little cheaper than what I was quoted. Will definitely be coming back!

  London Smith
a year ago
amazing service as always. Courtney and Jose are great. Seth and Tyler were super friendly! My go to for every oil change or mechanical need.Services: General repairs & maintenance, Wheel alignment, Auto tire replacement, Oil changeServices: General repairs & maintenance, Wheel alignment, Auto tire replacement, Oil change

  Daniel Major
a year ago
I don't normally write Google reviews. I have a 2004 GMC Sierra 2500HD Duramax Diesel. It died and would not start. None of the GM dealers in Baton Rouge would even look at my truck. Wife contacted Tri-Care and they agreed to look at my truck. Tri-Care contacted me as soon as the Tow truck arrived at their location. I dealt with Trey from start to finish. He was clear, concise, and very friendly. They got my truck diagnosed (dead fuel injector control module) and repaired a lot faster than they predicted. I highly recommend them!! Thanks Trey and Tri-Care Automotive.Services: Auto engine diagnostic, Engine repair

  Star Crazy Events
7 years ago
Great place! We were stuck on the road traveling when our exhaust system went out and we called them and as busy as they were, they got us in that day to figure out the problem and fixed it the next day so we were only out of commission for two days! Great customer service! Our mechanic, Wayne, answered a million questions we had and didn't seem like we were wasting his time. In the front office, Brittany, was also amazing to work with. We were frustrated with our truck problems, but she understood and was very nice about all of it! Thank you all for being so great!

  Ashley Nicole
2 years ago
I couldn t be more happy with Tricare; they re very professional, honest and take no shortcuts. I ve brought my vehicle to a few places in Baton Rouge to fix my A/C and got ripped off each time because they didn t find a solution, finally I brought vehicle to Tricare and they knew ,right away, what the issue was! I was hesitant at first because I ve been told this before, but I ve been driving around for a month and my air is finally blowing ice cold, just in time for Summer! I also got my tires aligned as well. I highly recommend Tricare to anyone who wants their car serviced by a business who actually cares.Services: Wheel alignment, A/C installation & repair

  Terry Abel
a year ago
How do you swap an engine Engine light came on 2nd day EGR failure heaters not working they say it stopped up no need to pull the - and of course I will need to pay for it I'm going home to go flush it if I find RTV I'll let you know there will be poor technical skills Hand service It were me I will probably look into why the heater stopped working after I put in a new engine Whatever's in that heater core is also floating around in my engine am I radiator I was sure want to know why the engine light was on and I will probably want to fix it but they didn't their bill is paid they don't care they made The last dollar for me they're gonna makeService: Engine repair

  Taylor Hirtler
2 years ago
Beware of this shop! I paid $800 for a reconditioned factory A/C Delco gear box. I received a $200 reconditioned masterpro gearbox from auto zone that's a piece of junk. I talked to the manager and he did not want to refund my money. He insisted that I let him get the right gear box instead and didn't want to cover the labor to have it reinstalled. Now I have to take them to court!Service: Steering & suspension repair

  joseph joubert
7 years ago
Wanted to charge $1400 to replace the in tank fuel lift pump in my 2001 dodge ram 2500. And told me they were not sure it would fix my problem. Told them I could not afford to do right now. They said I should at least let them change the fuel filter for $210. Told them no. Paid them $110 for diagnostics. Went to pick up my truck next day (Saturday) and they had left the key on, so my battery was dead. Had to wait and hour for AAA to come jump the truck off. Anyway $25 and an hour later I had the fuel filter changed. Truck running great. First time I went there they wanted $900 to change my radiator which I ended up doing myself for $250. Don't know the quality of there work but if you like your money stay away from this place

  jimmy brown
3 years ago
Went to have my Reduced Engine Light Inspected, was given an estimate of $6300 after a full diagnostic and check of my truck. I inquired about other items on my invoice which gained me a response of a new estimate totaling $5300 and an explanation that I had been overcharged for parts that I did not need.My Turbo was replaced, Engine Oil Cooler, and Throttle , giving them the access to see these points that are now leaking. They also provided a warranty for their parts and craftsmanship . Two weeks later, I have an oil leak in my pan, water pump leak, front and rear seals leaking, along with different codes that are showing up. So much for craftsmanship. I d highly recommend staying away from this place unless you want to be over charged with no guarantees on their service. This was two weeks after their service which their service department does not find as odd enough to guarantee their craftsmanship.Services: General repairs & maintenance, Electrical, Auto engine diagnostic, Engine repair, Oil change

  Micah Dugas
3 years ago
My Explorer was giving me trouble & the Ford dealership said it was fine. It then left me stranded again & the dealership said they couldn t get me in for over a week! We called Tri-Care via recommendation of a friend & they got us in the same day. They found the problem & had the vehicle back to me by the end of the next day. Thank you again!

  Patrick McGehee
2 years ago
I ve brought all of my trucks here over the years and have had nothing but great work done. If your a BR local you will most likely have been recommended this shop. Go for it. If your from out of town you just gotta trust me.Services: Electrical repair, Steering & suspension repair, Electrical, Auto engine diagnostic, Engine repair, Oil changeServices: Electrical repair, Steering & suspension repair, Electrical, Auto engine diagnostic, Engine repair, Oil change

  S White
7 years ago
You pay for what you get, which in this case, is a great thing.The difference is clear the moment you walk in. The entrance, waiting area, and restrooms are clean at all times, which is comforting.The staff are all warm, nice people. Britney, the main desk worker, always does a wonderful job with corresondence in a timely fashion and meeting requests.As far as the service goes, it's done in a well-communicated time frame. The quality of work is excellent. Any additional issues found are discussed respectfully before any extra work is done.The price is at the median cost of repairs. There are places with lower and higher quotes. Despite that,it is my opinion the value of the entire experience is worth well beyond the price quotedI bring my vehicles here, and I strongly recommend Tri-care Automotive to anyone needing anything from an oil changes to shocks

  Mike Durham
a year ago
I had damage to the circuits and modules in our Yukon due to a lightning strike. Courtney coordinated with the insurance company and facilitated the very complicated repair. Great outfit!

  Brian Moir
2 years ago
I have has them repair my truck once and recommended them to my son when he needed some repairs done to his truck also. Excellent service and quick to get you back on the road. Thanks again.

  John Bareis
6 years ago
I Take all of my personal vehicles, and all the company vehicles where I work to be serviced at Tri-Care. Everything from oil changes to major repairs. They always do a fantastic job. The quality of service is A+, top quality. The service managers are helpful, informative and always stay on top of what the customer needs. The mechanics do a great job and do it right the first time. Tri-Care is the place to go when you have a problem with your vehicle!

  Vince Hayward
7 years ago
I don't write very many reviews, but my experience at Tri-Care on Airline highway was far and above what I ever expected from an auto repair shop. The service managers called me with updates on my vehicle, made sure I was ready when promised and actually charged me slightly less than originally estimated. My grandpa used to say, "it's easy to find something cheaper, but not that easy to find something better". I know this is silly, but I almost look forward to my truck needing more service so I can go back and have them work on my truck again.

  Jonathan Coco
6 years ago
After many years as a customer I have never been dissapointed. "Professional" across the board! Every single repair has been fixed right the first time even the very complex problems...once a repair has been made I can drive away with confidence as I have never brought a vehical back to address the same issue twice. I drive 40 minutes out of my way to get there passsing numerous other automotive shops on the way. Money well spent if you value proper repairs and excellent service.

  Peggy LeBlanc-Lewis
2 years ago
Savanah Montet was great to work with and kept me updated on the issues with our F250. Jay also helped with a scratch found on the driver s door after we picked it up.Services: General repairs & maintenance, Engine repairServices: General repairs & maintenance, Engine repair

  Amy LeBlanc
a year ago
I love this shop! Always friendly and helpful. If you want a trusted mechanic shop that actually knows what they re doing, go here.