Gerry Lane Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  A L
2 months ago
10/10 would recommend Gerry Lane Collision Center. Trust me- if you are reading these reviews to get the most honest collision center along with top notch customer service- Gerry Lane Collison Center is the one! A lady hit me from behind in my BRAND NEW Z71 Tahoe. I was sick to my stomach. I emailed Gerry Lane Collison Center just to get an idea of the whole process. I spoke with Alex, who was MORE than helpful and patient with me asking several questions and responded extremely quickly through email. Once we set up the appt for me to drop off my vehicle, I never had to ask the update. John kept me updated several times throughout the process. My car looks just like new! They even followed up with me to make sure everything was still good. I appreciate them so much! The customer service is like no other.

  Dan Borne
3 months ago
The service at the Gerry Lane Collision Center was exemplary. From the initial visit, where the damage to my vehicle was evaluated, to the repair and the eventual return to us, everything went according to plan. We were kept informed every step of the way. We were advised when some additional damage was found (it had been hidden behind a damaged bumper), and all the work was priced very fairly. There were no surprises, a mark of a well-run operation. Gerry Lane has done service and repair work on our cars for years. We have never been disappointed.Dan and Lisette Born�Baton Rouge

  Kennedi Stagg
a month ago
Body shop service was excellent and efficient! John was amazing at communicating and updating me throughout the entire process. Thanks to them my Camaro looks as good as new!

  Geoffrey Choppin
2 months ago
John Poplin was an absolute pleasure to work with. He kept me updated on our progress and was always around to answer questions. No one wants to deal with a collision center, but if you do having someone like John helping you makes the process much less painful.

  Vernon Day
4 months ago
Mrs. Elizabeth is the best! Her and her team consistently communicated the process and repair service was quick and professional. I recommend their body shop to everyone. Great Job Gerry Lane and Mrs. Elizabeth.

  Brittani Louis
a month ago
John and team has done a great job with my vehicle. John stayed in contact with me and gave me numerous updates on my vehicle and help me to resolve any issues that I had with my vehicle .I would recommend John and his staff Thanks again to John and his team!

  James McMurchy
a month ago
The team went above and beyond to keep me updated on my repairs, quality work and professional service would definitely recommend!!

  Elizeh Gomez
10 months ago
Repair and restoration following an accident were impeccable. Honestly looked better than when we purchased the vehicle. Customer service provided by Elizabeth Poplin should be the industry standard. She was in constant communication providing updates every step of the way. She also navigated the intricacies of dealing with the insurance company to expedite payment and ultimate release of our vehicle. Couldn t be happier!

  Kayia AguilLard
4 months ago
John with Gerry Lanes Collision Center was awesome! He walked me through, step by step of the stages my car was in. I would recommend this center to everyone!

  Tyra Johnson
7 months ago
I was involved in an unfortunate accident. Gerry Lane was the only collision center I contacted who was able to get to working on my car shortly after my accident. The representatives at Gerry Lane were constantly keeping me informed with the progress of the working being done. They did an amazing job, as my car basically looks like new!Service: Body & Trim

  Emily
a year ago
I had my car repaired here after a car accident and the service I received was amazing! My parts took a while to come in but that wasn t the shops fault it was just due to the delay going on everywhere making it difficult to receive products. But while waiting for the parts and while my car was being repaired Elizabeth from the collision center gave me the best customer service I have probably ever had. She kept in contact with me always keeping me up to date on parts arriving, what they were still waiting on and expected delivery dates for the parts. Also while my car was being fixed she gave me updated every couple of days on what was being done and what was left to do. Although getting the parts was a long process, Elizabeth made me feel assured she was doing everything she could to get things taken care of. There was not a week that passed that I was not contacted with updates during this process. I will use them anytime in the future if I need these services and would recommend them to anyone. And Elizabeth definitely deserves a raise! Thank you for amazing service!Services: Painting, Body & Trim

  Kristy Deglandon
a year ago
We had only been in our brand new Cadillac for 4 months when I got rear ended. It was scary. But Elizabeth & Alex and the team at Gerry Lane Cadillac Collision Center made the process of getting my vehicle repaired SO very painless! They truly helped and guided me along the process and took extra steps to even deal with the insurance agents and adjusters instead of passing that headache on to me. They addressed all of my concerns and questions. Always responded timely and just went above and beyond.Then I picked my vehicle up and it looks brand new again! This collision center has their act together and was just top notch from beginning to end.I highly recommend them!!!Services: Painting, Body & Trim

  Dawn Dee
a year ago
The best customer service. Elizabeth was super awesome with providing updates and keeping me informed. My car was wrecked and I was really ready to just trade it in but after getting my car looks like new again!! Gerry Lane will forever have my business I m sales, service and repair!Service: Body & TrimService: Body & Trim

  LeAnn Maso
7 months ago
The communicated with me every step of the way and the job turned off. Fantastic and the staff. They were awesome! Liz, I'm giving you a shout out!!!

  Pamela Bistany
9 months ago
Elizabeth with the Collision Center was very helpful, knowledgeable and kind. She was looking out for my best interest, making sure all parts were available to getting my car back to me.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Rashed Hossain
a month ago
Never ever will come this location for my repair needSimple one bumper job they r taking one mounth still not finished

  Courtney Bailey
2 years ago
Excellent customer service! Gerry Lane made the entire process of repairing my vehicle after an accident smooth and seamless. They kept me up to date on the repair timeline every step of the way, coordinated with insurance so I didn't have to, and returned my vehicle in pristine condition. Definitely the place to go for reliability, reassurance, and a job well done!Services: Painting, General repairs & maintenance

  Michael Chaney
a year ago
The personnel at Gerry Lanes Collision Shop did their usual high quality work. They were professional and friendly. I had a maintenance issue with a door switch The Service Department tried to contact me to begin repair. I missed their call late that evening but made. Attempts before the end of that business day and the morning and afternoon of the following day without any success. I decided to pick up my vehicle and explore other options. I was charged $120 for diagnostics that amounted to trying the switch to see if it worked, which I had done before. I was also informed of other services they could provide that were severely overpriced. This incident as well as similar experiences is the reason that I probably won t ever purchase another vehicle from this dealership again. In summary Collision Shop Good, Service Department bad.Services: Painting, General repairs & maintenance

  Allison Jones-Robertson
7 months ago
The best customer service!Mrs Elizabeth was awesome with providing updates and keeping me informed. I highly recommend using them Top Notch Services

  Logan Stockton
a year ago
Took my truck here after it was hit on the driver s side door and fender. The team at Gerry Land we re very helpful and got my truck in within days. They were easy to work with and submitted all the supplemental repairs to my insurance company for me. Once in the work was done quickly and the truck looks brand new.Services: Painting, Body & TrimServices: Painting, Body & Trim

  CCS BR Resident
2 years ago
The awesome folks at the Gerry Lane Chevrolet Collision Center really could not have been nicer or more helpful when I brought in my Chevy Spark to be repaired recently. When I first got there, Chris Timon VERY kindly came out with us and used a fantastic tool called a "slide hammer" to help us pull out part of the car door so that we could at least open it until we could get it repaired properly. He worked on it about 15 minutes to get it to be usable. He did this without any payment or expectations! Super nice guy. Kevin Dartez and Elizabeth Poplin were also VERY helpful not only in answering my many questions, but also they kept me in the loop with each step having to do with the repair estimate, parts ordering, and dealing with my Insurance company. My car was ready when they said it would be and it looks FANTASTIC, as though it was not in a wreck. I am so impressed with this group! I would recommend them to anybody who needs collision repair work. Really, such a nice, well organized, hard working bunch. Exceeded my expectations! I am grateful they made the process so very easy for me! Thanks!! Carolyn in BRService: Body & Trim

  Gail Denham
3 years ago
Gerry Lane staff was extremely helpful during the process of getting my car repaired. Elizabeth in the Collision Center kept me informed each step along the way. Great job Elizabeth!! The whole process could not have been easier. I picked up my car today and it looks great.

  Sue Haney
3 months ago
Per my preferences I was informed of progress of vehicle via text messages

  Kathleen Watson
3 years ago
My experience with Gerry Lane Collision Center was great. I had a collision, and had my vehicle taken there. I needed an estimate done. Elizabeth and Kevin were very professional, courteous, and did a greatjob with getting the job done. I really appreciated all of hard work the technicians and team did for me. Thanks.

  Berkeley Rogillio
a year ago
Elizabeth with the collision center was so nice and easy to work with! She kept me updated every step of the way and answered any question I had. My car looked brand new when I got it back after I was in an accident. I highly recommend using them!!!! Top notch service!!Service: General repairs & maintenanceService: General repairs & maintenance

  Chris Hutchcraft
2 years ago
Gerry Lane and Elizabeth Poplin in the Collision Center gave me VERY professional service with the repairs to my truck. Elizabeth went out of her way to make sure my truck was repaired properly and to my satisfaction. I would highly recommend Gerry Lane Collision Center to anyone that needs body work doneServices: Painting, General repairs & maintenance, Body & Trim, Oil changeServices: Painting, General repairs & maintenance, Body & Trim, Oil change

  Stephanie Minor
10 months ago
I am more than pleased with their work. They were polite and helpful the entire time. My car looks new!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Angele Davis
a year ago
Excellent service and communications . . . The entire team was super responsive and efficient . . . special thanks to Elizabeth for her constant updates on progress and Mr. Keith for the courtesy shuttle when my rental reservation fell through! And, the sales gentleman that brought Cabby water and ice

  Gabrielle Deonn
2 years ago
I was told my car would be finish within two weeks. The day I was told to pick up my car i had pieces that were falling off or sticking out. Elizabeth did inform me throughout the process. The repair work is not the best in my opinion because there is more space in my new door than the original was so i probably will be able to hear air coming through my car while driving. Very disappointed in the job so far.Service: General repairs & maintenance

  Margaret Johnson
a year ago
Very pleased with service rendered to my vehicle, Ms Liz kept me informed about what process & where my vehicle was til job was finished, Gerry Lane Collision team very friendly, made me feel like they cared about me & my vehicle, thanksService: Body & TrimService: Body & Trim