Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John Rogillio
2 months ago
Absolutely fantastic service! I've been getting my tire rotations and oil changes done here for a few years now, and I couldn't be happier. It s very convenient if you work downtown to drop off your car and walk to work for the day.The staff is incredibly friendly and knowledgeable, always willing to answer any questions I have. Robert is especially nice and always there. They don t try and upsell you on unnecessary services either which I really appreciate.Highly recommend this mechanic for anyone looking for reliable and trustworthy automotive care!

  Jon S
a month ago
Woke up and found myself with a flat. Luckily this place was open and ready. The guys working there were super nice and helpful. They took right good care of us and got us on our way. Thanks again y'all!

  Nicole Bolen
2 months ago
Employees were extremely helpful and courteous. They also called with very clear information regarding other vehicle needs identified during their 360 inspection of the car. I ll definitely be back!

  Anastasia Kitsinis
a month ago
I had my car towed here after my brakes went out & I was told that it would be almost $2,000 to fix. Had it towed to another shop & was quoted $650. The workers were nice, I just believe I was being overcharged because I am a woman who knows nothing about cars.

  Shavon Humphrey
a month ago
Staff is always super friendly and assertively helpful! Very great experience each time. I have been frequenting the Florida St. location for over 10 yrs.

  Jack Harrison
3 months ago
Great service, very helpful advice. Firestone Auto Care is conveniently located in downtown Baton Rouge, and is open until 7 pm, which makes it very helpful. I was able to drop off my car, it was repaired and serviced, and I was able to pick it up after work.

  Anna Hanks
3 months ago
Mr. Robert Reed is always so helpful and courteous! I know when I call him, he will take care of scheduling my appointment and ensuring that any services are completed promptly and completely. Thank you, Mr. Robert!

  Chelsea Angelle
a month ago
Mr. Wayne and his staff were quick, amazing and very informative. This is the only place I ever go in Zachary!

  Jeff Hayes
3 years ago
Fortunate to find this place. Was searching for a hard to find tire for my Mercedes SL550. Bought the only one I could find (needed 2) in Merritt Island FL the day I was to leave on my cross-country trip. Called tire shops in every city I passed through, looking to replace the other front tire. Called this shop...they had exactly what I needed, and got me on my way in a very reasonable time. My sincere thanks to Robert at the CS counter!

  Mason Stock
6 months ago
Got tires and brakes. As I drove off loud thumping/grinding occurred. I turned around and dropped my car off again. Rotors were destroyed. Only saving grace is they didn t charge me for new rotors/brakes.

  Hailey Katicilla
a year ago
100 out of 5 stars! The guys at Firestone were awesome! Mr John explained to me everything that was needing repair in my car and what we needed to do. 100% recommend this place. It was my best experience in an auto mechanic atmosphere.Services: Tires, Brake service & repairServices: Tires, Brake service & repair

  Hayley Alfred
a year ago
I m in Baton Rouge for business, and a large pothole graced my tire s presence. Roadside Assistance through my insurance was only assisting me with draining my bank account. I hit up this Firestone and was met with a huge sigh of relief. They were so friendly and got a new tire for me at a great price in a timely manner. Couldn t have asked for better service!Service: Tires

  Andi Amare
8 months ago
Called over the phone asking if they fixed oil leaks on a Suzuki. The guy that answered said yes bring the car in by 8am and that he would have it done around 12. I get there and was told no that they don't do oil leaks.

  Windell Dorsey
2 years ago
Personally not saying that the other stores aren't great but this location is the greatest. The staff is awesome. Very knowledgeable from all area. They treat you like family and welcome you with open arms. In my opinion this should be a 5 star store. They don't fall short on anything. The manager staff is truly the best. What ever story they my leave to go to run I will follow. My hat goes off to the store manager and assistant manager.for caring about the staff like their customers. The store number is 004677.

  C L
a year ago
I had an alignment done here and it ended up being worse than when I brought it in. I don t live in town but was told I have 1 year to get this fixed and when I called to schedule I was THEN told the service is only good for 12k miles, which I am passed. Then as I tried to explain I called and complained the same day I got it, I was hung up on. Wouldn t take my car here, ever again.Service: Wheel alignment

  Michael Ferry
2 years ago
Very glad I brought the car here. Rachel knew exactly what the problem was and did a great job fixing it. Also appreciate the other folks who work there -- they told me what to expect/what they were doing, and kept me informed on the progress. I'll definitely go there for maintenance and if other work is needed in the future.

  Cassandra Allain
2 months ago
The most unorganized business I've ever had the displeasure of dealing with

  Robert Hughes
4 months ago
The visit was very good need to bring back the coffee.

  LaKisha Leonard
4 months ago
It is always a pleasure working with Mr. Robert and John.

  Andi R
7 years ago
I have used this location a few times for oil changes and tire rotations. Each visit has been excellent. A couple of times l left and went back to work and they called when the car was finished as promised.Today I visited because I'm in the process of moving to another state and just wanted my tires checked before an 1,100 mile drive. Didn't need any other services (oil change, etc). George the attendant working the desk personally checked my tires and took me out to my car when finished to show me a nick on the side of one tire. I explained I will be trading the car once I move for a vehicle that will be better for winter climate. He didn't try to scare me or push a tire on me and checked my spare as well to make sure I"m all set. He of course could make no promise about the nick but did want to make sure I knew in case. I decided to forego buying a tire and then asked how much. He told me nothing. He didn't charge me anything. And wouldn't accept a tip.My payment is to say how great the service has always been at this location and I highly recommend. Thank you George - you are a kind person. And I'm appreciative.

  Ashley S
6 years ago
I absolutely love the service here! Matt especially is always the most helpful and genuine! The technicians I saw greeted me and were very friendly as well! They explained my invoice to me piece by piece so I could understand what everything was. They really made me feel less ignorant and more a part of the process of fixing my vehicles than most places do! I will always come back here so long as live in BR! 100% recommend

  Caryn Roland
8 years ago
I went in hoping they had time to do an oil change but expecting to be told is have to wait hours. Instead, they said they could do it right away. From start to finish, it was less than 20 minutes. The waiting area was roomy and clean. It was much nicer than most of the "5 minute" oil change places I've used. I was completely impressed with the service, the cleanliness and the efficiency of which they helped me.I would highly recommend and will certainly be back.

  Ken Blough
6 years ago
Excellent and professional service, at a great price. The manager was extremely nice, and there was no "up-selling". Before contacting Firestone I tried calling several other tire shops in Baton Rouge, all of which were rude, and weren't able to help me. I'd certainly go back.

  Phil
a year ago
Robert was very courteous and honest. He did not try to upsell anything and my truck was ready in good time. I would recommend this place to anyone!Service: TiresService: Tires

  Callie ACE
a year ago
The service was very professional. It was so good that rather than change two bad tires, we ended up changing all four with no regrets.

  Wai Hong Wong
6 years ago
excellent place. Matt is genuinely helpful and patient in explaining what needs to be done. no pushy upselling at all. during my visit I overheard him explaining to another customer how they messed something up and he ordered the part and will fix it at zero cost since it was their fault. I can tell the customer was pleasantly surprised. not many places will admit it if they screw something up let alone take responsibility and fix it for free. the only place I will go in baton rouge.

  Skylar Baldwin
2 years ago
Incredible and timely service. I brought my company car for a long list of maintenance items and it was done in less than 2 business days. Mr. Robert is so kind and so nice to work with. Thank you!

  Patrick McCoy
7 years ago
I don't know who gives these guys a good rating but I can tell you, we have brought our cars here a few times. Once they kept it for a week for an AC problem and then proceeded to tell us a week later it was a dealer part. Amazing, it took you a week to figure that out. Then a week later the car overheated, most likely from their crap service. I can not recommend this place at all.

  caryn jenkins
5 years ago
After discovering that I had a flat while traveling into Baton Rouge from 4 hours away for a one day meeting, I discovered that i had a flat. I found Firestone on Florida and they were the nicest, most professional, timely I have ever witnessed. I was able to leave my car, go to me meeting, and it was complete when I got out of my meeting. I can't brag on this crew enough! And they smiled the whole time while delivering incredible service.

  Tessica T
5 years ago
I called a different location, but they werent too sure about getting me done before close of business, which was 7pm. So i looked up other locations and decided to go to the one on Florida Blvd, and im so glad i did.There was only one technician there and the young lady checking everyone in, and they were so sweet, so professional, and very thorough. I went for an oil change, but didnt mention anything about tire rotation and alignment because i have the package, but the young lady did and the tech was able to do it all regardless of being the only one. The young lady even helped him.Great-Great service!!!!