AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Willie Nunnery
2 months ago
Kendra was wonderful and very polite. She help me put on my windshield wippers on my car and she was the only person working in the store at the time.

  Ladiia
3 months ago
Today, I visited the AutoZone on Burbank Drive. The employee named Dyneisha who worked there was the rudest. I was doing a return but I purchased the item from another location and soon as I walked through the door and she saw that the box was open she automatically was like "oh no "we're not going to do a refund because the box was open. I didn't use tha item, I just wanted to return it bc I didn't need it. As I was leaving out I had told the other employee who held the door open for me that she was really rude and he's going to say oh she just having a bad day. That's not my problem that she was having a bad day even if you are having a bad day you supposed to treat your customers with respect and make them feel like they're wanted. If her last day was today it wasn't my fault that y'all are treating her the way y'all are treating her. I overheard her discussing it with another customer but you just don't be rude to a customer when you're having a bad day.

  Christina Hernandez
3 months ago
Kendra was awesome. She came and changed out my old battery in my 2020 GMC Terrain SLT after being attempted to be removed by another sale associate and she did it in roughly 10mins. Kendra was a blessing to me and my family. She s very knowledgeable and her hands are blessed. She is also very professional and kind. She deserves a pay increase for her efforts, hard work and diligence. Thank You Kendra, you did that girl in my heaviest New Orleans accent!-ChristinaA satisfied and happy customer

  Jim Williams
3 months ago
I came to this Autozone on Joor at night with a bad battery. Both the customer service rep and the manager were extremely kind to me. They tested my battery, I purchased a new one and they even installed it. I just purchased a battery from O Reilly s 7 months prior. The manager gave me my other battery for me to take it back possibly for a refund. Both employees customer service was impeccable. I would highly recommend this Autozone.

  c (blessed2013)
7 months ago
I would recommend zero due to experience. I came in with a return and to just buy a different part. They said they could help when it was time to do the transaction they could not. I was not listened to but also told the wrong information. Furthermore, told that my battery was no longer under warranty. I went to another location and my part is under warranty till the end of the year!! I can say the manager was trying to be helpful but she was pretty much trying to fix the associates mistake. Associate seemed to not have a care in the world and went back to texting. Accurate training and an increase in customer service skills are needed.

  Jordan Williams
3 months ago
The best customer service here very helpful with everything thanks to Trevon & Kendra

  Kenyotha Hookfin
a month ago
Alden Bandzdeno was great he really helped me and was patient and kind!!!!

  Jasmin Johnson
8 months ago
Kendra is the manager and was the first person we encountered. I said good morning. Not only did she not say good morning, but she immediately called another associate to assist. It was rude, but Brandon and Jared made up for it. They were both helpful and professional. The sad part is that she's the leader of the team. Thankfully, they know how to treat customers, and our experience ended with satisfaction.

  Abigail Martinez
4 months ago
Absolutely amazing service given by Juan C give that man a raise for amazing customer service!

  T. W. Smith
6 months ago
God Bless the crew at that was there Sunday October 8th around the 4:00 hour! First of all they were very helpful in assisting me with obtaining a battery for my wife s Acura. Then, apparently my truck tailgate wasn t secured when I was bringing it home. Once I arrived at my house to discover that the tailgate was down and the battery was missing, I immediately returned to the store. I found the battery nearby after walking the area and brought it back to the them. I said I would buy another one if necessary because my wife needed the vehicle for work the next day. While acting nervously, I unintentionally rubbed my eye and must have got some battery pollution on it from the damaged battery. They immediately went into store protocol and assisted me with eye solution and rinse. After getting everything checked out, I returned to the store with a replacement battery at no additional cost! I almost went to anther retailer to get a slightly cheaper battery, but my longtime relationship with them wouldn t allow me to. I would have never have received this level of service and customer care anywhere else. Much respect to my autozone fam

  MakePeaceb4 its2Late
8 months ago
I did have to wander around a while before having to ask for the location of a product, they didn't have the 60 amp fuse to go on the battery fuse box for a Dodge Dart, only 100 amps, and higher, and the most simple OBDI Machine are too expensive.

  Gary Smith
7 months ago
Good parts, excellent service, and fair prices.One Love

  One Brian Beauchamp
a year ago
On Sunday Dec 18th at 3:15pm went in to get a part and was greeted very rude by staff had bad energy sitting down non chalant was straight terrible who hire young inexperienced unprofessional people will never stop back to that location specifically not on Sundays went on airline got friendly service

  That Guy
3 years ago
Not too bad of a selection. I've had two times in the last year where I've had to go to the main Hub store because they didn't have common items in stock for a tune-up on a Nissan Altima. It's always best to call ahead.

  Rev Dr Frank Collins III
5 years ago
AutoZone have great prices friendly staff and can have it for you the same day or the next day if they are out. I think their prices are very reasonable and you can always return the parts if they don't fit I love the lifetime warranty that you can get on your purchases. I have never had a problem returning something all if the part failed they have always replaced it.

  Carolyn Palmer
5 years ago
Good customer experience. I was assisted wben i started to look too long for a item, like within that first two minutes. check out was easy and i learned something from the associate about windshied washers.

  John C
3 years ago
I was extremely pleased with the great service I recieved at this location.I didn't expect the level of professionalism and knowledge that the sales staff managed the crowded store with.Thanks Again!!!!

  Latasha Hunt
3 years ago
Freezing and Raining needed to replace my windshield wipers. Great customer service. And Mr. Troy even assisted me with installation!

  Kristen
a year ago
So I went for windshield wipers the clerk first gave me the most expensive pair then he spent around 45 minutes trying to put them on only to find out they were wrong and they didn't carry mine

  Deborah Thomas
a year ago
It's really sad when the employees don't know what part is needed even after I give them the VIN and the book for the vehicle.

  Jessica Kayuha
5 years ago
Store clerk had a difficult customer on the phone, but was doing his best to talk them through the information he needed, as well as helping the customers that were in the store.

  Joseph Stewart
4 years ago
I had a great experience the people are nice and friendly and they helped me pick out the right battery for my truck at a good price and gave me 10% off

  Bobby Ruiz
4 years ago
My favorite oneThe people here are truly the best I go here often and they remember me they are very nice I highly recommend this place.

  Sully
a year ago
This place and people need to apply more effort in helping customers.

  James Hipps
8 months ago
The best auto parts store in the country

  Leila B
5 years ago
Not enough workers, they had customers out the door in line to check out and only 2 people working, and poor workers were working as hard and fast as possible. They need to schedule more than 2 workers on Sundays

  Mandy Ryan
2 years ago
Employees were very knowledgeable. Great service!

  Juanita Ennis
3 years ago
Great Service! And The Staff Was Soooo Nice! Kind! And Curtious!

  Patricia
2 years ago
They were very Professional, Nice and Helpful

  Marty Johnson
5 years ago
!ya got good help, sometimes, but others; it's a waste of time,!! MOST of the time out of the parts and tools b/c y'all only order 1-2 at a time, mostly TOOLS,!!