Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Elias Dominguez
3 months ago
Nearly 3 hrs to patch a flat. I had a slow leak so $15 didn t sound too bad. 3 hours later with two confirmed cars in the stalls the flat finally fixed. I understand they pulled my vehicle in and went to lunch while I waited with 3 kids and wife for a flat fix. Oh and last time I was here they sold me a tire around 9 am for a trailer then told oh and we don t have anyone to mount it for you. But thanks for Walmart wifi I was able to write this review.

  Brock Wix
8 months ago
Horrible automotive team. Went in for a tire patch, took over an hour and a half. Were they busy? No. Just on their phones. Walking around talking. Would never recommend bringing your vehicle here for a service unless you have no plans for the day.

  Snow Angel
5 years ago
Let me just say I had a nightmarish experience in the Pineville Walmart on Monroe hwy and was afraid how it would be at this one and I have been to another Walmart and it took forever. This is the best experience I have had with a Walmart concerning my car!!!! They technicians and assistant manager were prompt, friendly, considerate, and told me it would be done to put two new tires on my car would be 30-45 minutes! And it was pouring down rain and they still stayed friendly and courteous! The last place I went was a 4 hour minimum each time I went, because I thought it was a fluke and I could come back and the next day would be quicker, and that's as just to have my tires balanced! If I could buy all of them that work out there lunch and a drink I would! They are such a blessing! Will definitely be back for my other two tires when I get enough money.

  SNorrisArts Sherri Norris
3 years ago
This WM automotive center I strongly recommend. From the guy working behind the counter to the guys (mechanics) who work the back they have always been polite, efficient, speedy & quite competent. I strongly recommend this WM Auto Center, after many bad experiences from the other Alexandria WM, I now only deal with the Coliseum WM to do my oil changes & tires.This WM is very clean, well stocked & definitely friendlier than the N. Mall WM.

  Paul L. Nettles
4 years ago
I have come to expect almost nothing in terms of customer service from WalMart--that's their baseline, but this store takes the cake for cashier inattention, disinterested employees, managers who are a) inaccessible and b) couldn't care less, and the worst Tire & Lube Express management you could imagine. If I hand you a printed email, don't look at me and ask "You gotta email?" I'll drive well out of my way to avoid this location in future.

  Dria Reigns
4 years ago
Took my car there for an oil change and after I left, there was a part hanging from beneath my car. Took it back and nicely explained what happened. Customer service rep, Dynasty, took my keys and never communicated with me any further regarding the status of my car. There were two customers who came in after me and their vehicles were serviced and completed while I waited for them to fix something that they messed up. I asked why it was taking so long and someone else told me it probably wasn't put in the computer, I still waited patiently. I watched as all cars were serviced and gone and I'm still waiting. I see the mechanics in the back walking around, talking and not a vehicle in sight while my car remained in the parking lot. At this point, I asked for my keys back so I could take my car somewhere else. They couldn't find my keys. After they were located under the counter, I went to customer service and requested to speak with a manager. I could hear the rep and another employee asking why I wanted to speak with a manager, they send a csm instead of the store manager that I requested. Needless to say, she offered no assistance. I eventually contacted corporate. These people are horrible at customer service and walmart is getting increasing worse. Do not take your vehicle there, go somewhere where there are experienced people who actually care about their customers.

  Jillian Elmore
4 years ago
Huge shoutout to the guys in the Automotive Department! We had a blow out on our RV while traveling. They were all very nice! Replaced 2 tires and loaned us the tools needed to fix some other broken parts. Got us back on the road quick. Very appreciative to them for their help. Thank you for going above and beyond!!!

  Matt Pitchford
5 years ago
This automotive center needs improvements badly in customer service. This could be a gold mine for Wally if someone in upper management would get involved and coach the staff. Never had a good experience at this service center and do not recommend it. Its not just because walmart is tight on staff, they have enough staff to operate this one much better. Hiring, training and managing.

  Bragidda Dangerfield
a year ago
Walmart was Awful, they never answered the phone. I took my business to Sam's Club which I know is also a part of Walmart and they get the five star. They were nice, helpful, and quick.

  Alanis Perkins
11 months ago
Ordered tires through their site,got sent an email and notification that they had arrived,get there and both associates were RUDE,did not want to look for my tires for me,much less put them on,tried to sit there and tell us it would be AWHILE before they could put them on the car,looked into the shop and there wasn t ONE car back there getting tires put on,thank GOD my husband works for a tire shop,he knows exactly how everything runs and operates in a tire shop.Ridiculous especially the RUDENESS,would give this rating a -5 if I could,worse service EVER.Service: Tires

  John Singer
6 years ago
Waited for 15 minutes or more. Had to call an associate by phone to get someone to assist myself and the line that had formed. When the automotive employees finally came out I, as well as the other customers, was then told we have to wait an additional hour because they were now at lunch.

  Travis Edwards
6 years ago
Never get your oil changed here. Waited two hours and my oil change was still not done. I was next in line when I dropped off my car and when I finished shopping (two hours later) my car was moved, but the guy said he hadnt had a chance to get to it yet. No apology or anything.

  Bayley Pierrotti
5 years ago
Listen to me please, dont call or even go to this place. Just keep driving to a better automotive service. They were rude and wasted 30 mins of time and didn't get anything done. Walmart needs to really hire some better people. Dont waste your time or money at this place. They give you the run around and expect you to be happy about it. No longer going to use any services here, thank yall for being so rude and giving me the opportunity to find a better automotive place. Walmart automotive are unprofessional and unorganized.

  Michael redmond
a year ago
The automotive department is the worst ever seen anywhere in my entire life --- the manager overseeing the department and or store needs to be dismissed.

  Travis Richard
2 years ago
Called about a tpms. The staff said they didn't even do those. Almost all cars have tpms now walmart DOES change them out

  Oswego Drews
2 years ago
These folks won't even answer the phone after letting it ring for 5+ minutes, so I'd hardly trust them with my tires

  Hailee Hodges
6 years ago
I see they are suppose to be open till 7 but since they only have TWO techs and they have been there all day I suppose, they close at 4 today 4-3-18. Walmart, hire more help!!!!!!

  Heyechan Smith
4 years ago
Needed a new tire for my old car. Under $80 and 30 minutes. Well done.

  Donald Prater
2 years ago
In & out service... Treated like a special customer. Sold me on Road hazard and fully explained everything.

  Brussell Rosenthal
2 years ago
Auto techs are honest with you upfront. They're very efficient.

  Joe Stilwell
4 years ago
It was a great experience. They were friendly and got me on and out quickly .

  Maxine Woldorff
4 years ago
Took forever for a basic oil change. Rude employees. Never going back

  Taylor Golmon
10 months ago
It's Walmart. They've got lots of merchandise.

  Diane Wilson
2 years ago
They didn't have anyone to change a tire.

  RL Busby
2 years ago
Awful... No counter service... Entry doors broke, employee rudeness

  emesheko Johnson
4 years ago
There's a guy named Reg there with dark shades he was very knowledgeable and helpful!!

  james kanupp
5 years ago
Good prices and they have warranties on all products

  Mary Dunn
4 years ago
Very good service from clerk and service men. Thank you

  Joe
4 years ago
Them my people over there! They get you in and out.

  Barry M.
2 years ago
Affordable tires and quick service.