George Hauk's Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  - UnKilledSniper -
2 months ago
BOYCOT, THIS BUSINESS.IM MILITARY, live a Hour out busy schedule. THEY DONT GIVE 2 **** about MILITARY.WONT EVEN TAKE A PHONE CALL RESERVATION!!!All I Needed was an Alignment!!!ONLY 1ST COME 1ST SERVE. DROVE A HOUR OUT AND STOP TAKING NUMBERS. If you have a car like Mine **** this place!!!I GOT 100K$ Under the Hood FULLY MODIFIED!!!

  Quade LeBoeuf
2 months ago
From the moment my vehicle got dropped off George Hauk s Automotive took care of me. Hands down the best experience at an automotive repair shop. They were communicative and always transparent with me from the start. As long as they re around I will continue to do business here.

  stephanie belgard
4 weeks ago
My grandson has been here 3 times for a oil leak and engine light Question.. Paid GOOD MONEY to still have same problem...Still leaking OIL!!!. Maybe they didnt notice the manifold gasket was broke... maybe they didnt notice they bent oil filter they installed... maybe their techs are not experienced like they advertise they are...Maybe Mr Hauk doesnt double check the work that they charge top dollar for... whatever the case, WE WILL NOT BE BACK... yall have ripped my grandson off for the last time!!!

  Linh Bui
7 months ago
I was recommended by a retire vet since I just move here. Those guys are really amazing. Glad I tried and for sure recommend. Best in town with price and very professional. I wouldn't let anyone else in Alexandria touch my car beside them. Plus the price is fair. Don't believe me call around for your quote before trying hawk. Thanks me later

  NFLGUITARSMOVIES
a month ago
If you want to overpay to have your vehicle not properly repaired by wannabe mechanics? Well this is your place. They don t repair engines just add parts like a Cake decorator. The two Grannies at the front desk will take your money and talk about you as you leave, I ve sat in the waiting room for well over an hour an witnesses this.

  V Balatron
a year ago
Amazing customer service, receptionists were so kind and very knowledgeable. Great work done on car, and fair pricing. Even when they were really busy they were able to lete know how long it'd be, estimated pricing, and tell me what it seemed like was wrong based off just a description. Gave me a 12 month warranty in case it had any more issues.

  Shawn Sargent
8 months ago
So I wanted to start off that I have used them in the oast and nobody else since then. I brought my telluride in for an alignment yesterday and they also called later that day that I needed another part fixed in order for the alignment and I said okay. Long story short I get a call today about one of my tires having 7 holes which shocked me and do not know how. I was upset because I'm a single mother and didn't have money thoses tires was just out on the day before I brought the car and was not driven until I brought it to them. The mechanic guy got on the phone accused me of my car being in the ditch just because it was dirt on the tires over talked me when I was trying to explain to him that the tires have been sitting in my yard for 3 months I had rims on my car before i put my factory tires back on and that I had waterslide in my yard alot so being wet nd sitting on grass and dirt that's why. He tells me he does not have time for this he has work to do I asked for a manager he say he wasn't here and hung up. I was really upset and just wanted my car. The owner George called me hisself once he heard what happen explain everything to me he listen to me, he showed sympathy didn't over talk me or nothing. That's all I asked for listen to me and not being accused because he assumed something else. Mr George was very comforting and understanding also explain to me more of what can happen with tires took his time on the phone with me did not rush. He even had them take care of the lights that's was on the dash for me without charging. This is the kind of person you need owner that cares about his business and his customers. He did explain that the mechanic shouldn't be on the phone and everything. I really appreciate Mr George for calling me talking to me and handling so very well before I end up giving 1 star review. I will definitely use you again and appreciate your time Mr George. Thank you for all you do and your help with the horrible situation that was turned around to a wonderful and better feeling situation.

  Denise Handy
9 months ago
George and Shawnee are the BEST!! I have ALWAYS had wonderful service there!! They are Very helpful and caring!! So thank you!! And those two girls at the front are always ready to go the extra mile!!

  Barkley BarkelsLifts Darbonne
a year ago
I've been having trouble with my Mazda 3's brake system since I got it. I got tired of going for cheap work. Decided to go all in on the best. Quality costs good money. Don't be cheap like I was. Pay for the best to get it done. I'm glad I did.

  Patrick Kilian
a year ago
I worked for George for almost a year. He was always fair to the customer and we always look thoroughly at the vehichles before letting the customer know what was wrong. I always noticed that the people who were unhappy were also the ones that were impatient and did not understand how a busy business like theirs operates so they assume things that are completely the opposite of the truth. They are a great shop with very experienced guys. It's best to just let the process take its course and you'll be happy.

  Solomon Shorter
6 years ago
I've got a 95 Ford Bronco that's my boy. It's like a good friend. Well that friend had been sick, suffering from a needed repair that I just couldn't figure out. It sat out in the elements from the fall, thru the winter and now thru the early spring. It was covered with pollen, grime and was an absolute mess (visually).Have you seen that commercial...It's junk let it go...well everytime that came on the Mrs. would look at me and give me a nod. I couldn't do it. So I reached out to Hauks Automotive to give my buddy one last chance at coming back from a possible trip to the junkyard.I made an appt online, was told how much it would cost to get an estimate on repairs...this is important because I had a solid ceiling on how much I would pay...and was told that I could get it over on my lunch hour.I'm going long so I'll cut this short. What I thought was an impossible repair turned out they had it solved relatively quickly (I won't give the time cause I prefer not to be embarrassed) and even better the cost was beyond painless.Great service, the mechanics are top notch, the ladies up front are friendly and I'm repeating myself but the service is great!I'm a customer for life. It doesn't get any better in this area and I'd bet in the state.

  Travis P
5 months ago
Good service, had tires replaced and brakes checked. Will be back.

  Linda Burns
a year ago
We always go to Hauk's for our tires. They had to get the tires for my Hyundaifrom across town so we had a couple hours wait. Very polite and the waiting room is also nice. When finished checkout was fast.

  Moe TheBigMan
10 months ago
Wonderful staff and been a long time since was last in there but always been easy to talk to and deal with. Good shop to get work done on your vehicle.

  Jamey Bell
2 months ago
George and staff ALWAYS go above and beyond Our #1 choice for vehicle maintenance and/or repair!

  Mason Nugent
a year ago
I DO NOT recommend this place unless you are knowledgeable about cars and can hold them accountable. Seriously overcharged me for spark plugs, and ground down my engine so badly that I had to take it elsewhere within a week to get it repaired from the $1000 repair Hauks claimed to have performed. Charged me for a plenum gasket that wasn t replaced (the main issue they said they were fixing.) My old plenum gasket had been put back in the engine backwards. Missed several screws when finishing, left an old fuel injector just dangling in my engine, and did not secure another of the fuel injectors into the engine at all. One of the expensive spark plugs they apparently gave me has already gone out. Incredibly poor work, I wish I had known better before bringing my vehicle here. I am shocked by just how much they were able to screw me over.

  cody austell
a year ago
This is the best mechanic shop in Alexandria.I usually drop my vehicle off.They usually diagnose your vehicle in a few hours and always, and I mean always, call you with a quote before ever doing any work. They tell you what the problem(s) are and go over the cost with you. You then have the option to have them do the repair or pay the diagnosis fee.Hands down the best, most honest shop in the area

  Casey Darbonne
6 years ago
Very efficient! Would definitely recommend. Several of my coworkers have used Hauk's for their vehicles and they've always been happy with the service and results. I was able to drop off my car in the morning and within an hour my car was ready. Nice staff and clean waiting area.

  Walter
4 years ago
The employees and staff were very personable and polite. I brought my 3 week old Tundra in for a suspension upgrade and the technician took the time to discuss my questions and George is a hands on owner as he even checked the alignment after it was finished. Strongly recommend them for your auto needs.

  Jonathan Arceneaux
a year ago
Came to Hauks to get some front end work done. I already had the parts for the repair just needed them to install and align the truck. When I was called with the quote I thought it was too high so I told them don't do it I'll come pick up my truck. I'm not gripping about the price, it's your business you can charge what you want and if the customer doesn't like it they can go to another shop. However, when I arrived at Hauk's my truck was on the rack being worked on. When I approached George Hauk to ask what was going on with the truck he proceeded to ask me why I even bought the "junk" for my truck if I didn't want to pay his ridiculous price to install. We went back and forth where he proceeded to say in a nutshell that my stuff was junk and I was broke. Mr. Hauk you know what you said. Don't try to rectify your words. I truly do not know how you have business or people that are willing to work for you if you treat them the way you speak to customers. Stay away from George Hauks.Service: Steering & suspension replacement

  Kyle Johnston
4 years ago
Super Impressed. Went here for a second opinion on a repair job from a dealership that seemed outrageous. Long story short. Hauk's found the problem. Saved me $2400. Dealership quoted me an evaporator case and 10 hours of labor for a leak in my AC housing. Hauk's cleared my AC drain, when the dealership said they did that. No more leaks and was out the door under $100.My new goto place for repairs and diagnostic issues on any if my vehicles.

  jim tinley
2 years ago
What great people to do business with. We went to them for an alignment, but when they found we needed a camber bushing, they suggested we take it to Hixson because we were under warranty. And they didn't charge us anything for the diagnosis.

  John Elliott
a year ago
Very impressed, got two of our trucks aligned in three hours. Friendly ladies at the front desk and very intelligent service tech. We will return when in need. ThanksService: Wheel alignmentService: Wheel alignment

  Brian S
5 years ago
Tried this place on a recommendation and after bringing in my second vehicle, I have turned on all my family and friends to Hauk's Automotive. Very professional, clean, (the waiting room, restroom, and the work), and courteous. I drive an hour from my home to go to this shop. They also have Hunter tire balancers, really the only brand if you have high performance tires and wheels.

  Justin Knowlton
5 years ago
We went here to get an electrical issue looked at on our car. When we picked it up the receptionist couldn't tell me what had been done on the car except that it had been looked at. After paying 100$ we took the car and hoped for the best. 2 weeks later the same problem happened. We realize electrical issues are hard to nail down but we were disappointed by the lack of customer service. This place has been trusted by my family for years, but perhaps they are getting to big.Update 7/25/18 -- I don't check in on my google review very often, so I'm just now seeing their response. Other than this I received no contact from them, but would have gladly brought in the vehicle to be reinspected, however my wife and I left the area a few weeks after the original work was done. Since my review was factual, honest, and civilized I'm disappointed in the updated rude response from the company my family used to esteem.

  Debra Bynog
8 years ago
I dropped my car off at 7 am. Picked up before 4 pm. They replaced two tires that needed replaced and told me what I needed to replace to fix another clunking noise. They did an alignment too. My car was pulling to the left. It drives wonderful now. I find the place to be entertaining and comfortable (coffee is good). The ladies at the front desk are always busy. Like any business that deals with the public, some people can be too impatient. Thank you for fixing my problem and I will be back to replace the sway bar bushings and front struts as suggested as I know it will be done correctly and realigned.

  DD Fossett
7 years ago
Excellent staff, excellent service - They go above what other shops do to ensure quality control. Honesty is a huge plus and in the occasional event some item has to be outsourced, it is always to those that have the same standards. I have 2 vehicles getting close to 150K miles and over 10 years old. Intentions are to keep these for a few more years thanks to the services I get from George Hauk's automotive.

  Angel Brothers
4 years ago
Joe Hauk met me as I got out of my car. Very friendly. Asked what I needed. I needed to wait while my car was serviced, so he had his mechanics get started on it right away. I told him it was a used car I had just bought. He checked out my tires and underneath my car. Told me it all looked good. And I didn't need an alignment, just go somewhere and get my tires rotated. It's nice to know not every auto shop tries to rip you off. Thank you Joe Hauk and staff

  Jim Ligon
6 months ago
Good work. Fair pricing. Not cheap but fair

  Jon Amdall
8 years ago
Top notch repair shop. Its hard to find an auto repair place that you feel confident won't price gouge you, especially coming to a new town. I'm really glad I found this place.Basically, my situation was my brake pedal went all the way to the floor. I was concerned about the master cylinder and brake booster, so I called about 6-7 places in Alexandria to get price quotes, knowing the approximate national average for each repair (parts and labor) from research online. Several "popular" shops (based on results from Yelp and Google) were trying to charge double or even triple national averages! And many were offended I was even asking. Surprisingly, the local Honda dealership was nowhere near the highest (but still high).So, finally I got to Hauks. First thing, the lady I talked to was totally unbothered by me asking price questions, and even sat on the phone looking for local places she could get the parts for the best price. That was a huge positive sign to me. So, I took the car there and the experience was great. They were easy going, and recommended flushing and bleeding the brake system before doing anything expensive. That did the trick! And I was treated like someone they wanted to help, with solid customer service throughout.These guys won my business, and I've been back since to fix a tire. I highly recommend them.