Don Franklin Somerset Kia

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nikki Perry
2 weeks ago
Brian Nichols was absolutely fantastic! He explained any questions we had. He went above & beyond to put me in the vehicle that I had my heart set on despite the hurdles we had I still drove away in the vehicle I wanted. This was our 2nd time dealing with Don Marshall & we will be back. I highly recommend going to see Brian at Don Marshall kia. Excellent experience!

  michael crum
2 months ago
We had a great experience. The salesman Mike went above and beyond to help us. Management and financial team did everything they could and got us the new Kia Sportage X-Line we wanted with the low payment we asked for. This makes twice I ve dealt with Don Franklin, and surely will not be the last.

  Latifa Meena
5 days ago
Patrick my salesman was awesome. David ackers at the Elizabeth town store was awesome as wellI did not appreciate the sales manager, Rich leaving me a voicemail message telling me he had people wanting to purchase the truck. He should ve gone ahead and sold it.I also did not appreciate the finance manager, calling me trying to finagle the remainder Thousand dollars on my loan by offering me a warranty on the truck that clearly was overpricedWhen I explained to the finance manager purchase my warranty with the dealership here in Louisville for half the price he wanted to charge me. He was not happy whatsoever.The truck had only been partially detailed when you lifted the rear seat. There was so much dog hair. It was unbelievable. The vehicle had been too smoked in that I could not handle the smell even though they tried to get it out.I ll keep looking forward truck

  Derrick
3 weeks ago
Patrick Stephens and Marc Lowe at Don Franklin Kia have always worked hard to get me the vehicle I needed for the price I wanted. Highly recommend these two.

  michelle farrington
4 weeks ago
We just bought a car from this Kia dealership last weekend. We were promptly greeted by George and he was awesome to work with! We told him what we were looking for and he made sure we found it. We had been to other Kia dealerships but had the most positive experience here. Highly recommend George as he never pushed us to purchase but made sure we got what we wanted. We walked away happy new Kia owners!

  Steven Boo Sparks
a month ago
AMAZING SERVICE!!! Highly Recommend!!! I ve had the oil changed in our new Kia twice at Don Franklin Kia of Somerset, KY and both times we have been treated amazing. Today my wife called and said the check engine light came on, I called the service department and spoke with Tyler and he told me to have it there at 1:00, they got it straight in, found out the simple issue, had the part on-stock and got it fix and back on the road in a couple hours!!! Everyone I ve came into contact there has been super nice and very professional!!!

  Mandi Jo Reed
6 days ago
Don Franklin Kia Somerset replaced the engine in my car. The service was amazing, they gave me a rental and my car was ready in two days! Tyler was exceptional at keeping me informed during the whole process and answering any questions that I had!

  Stephen Alley
a week ago
Updated: April 5th, 2024. If you are in the market for a new vehicle go see Brandon or Shane. Let them know Stephen Alley sent you. I worked with Brandon Wilson again and as always he was great. He introduced me to Shane Luttrell who was a pleasure to work with. Shane was able to answer all my questions and was transparent about everything. I test drove multiple vehicles and Shane was able to tell me about the incentives currently offered by Don Franklin Somerset Kia. We were able to come to a great deal on a new vehicle. I would highly recommend purchasing a vehicle from these folks. Also, to finalize the deal, Cody Vest was helpful on the paperwork and very transparent. He was able to answer questions about the service plans and made sure I had everything I needed when I left.When I arrived at the store in the showroom it seemed Brandon was with me to help within seconds. I informed Brandon what I was intrested in and a budget. Brandon showed me multiple choices of the Kia Soul. I was able to test drive the ones I wanted. We did not make a deal the first or second day as I was not ready to commit to the sale at the time. On the third day Brandon continued to help me look for the right vehicle (as if I was a new customer) and we were able to make the deal. I got the car I wanted for a fair price. Brandon was also very knowledgeable with the Kia Soul and all the warranties Kia offered. I am a returning customer for Southeast Kia. My first experience was basic but nothing special. This is my second vehicle purchase and as long as Brandon is there or sales associate like minded, I will continue business there. I have been to other Kia dealerships in the state and I would rather stay at Southeast Kia. After a few days of have the vehicle Brandon actually called me to follow up to make sure the vehicle was what I wanted and how I like it. That kind of customer service sets the standard in my eyes.

  Jessica Hardin
a month ago
Don Franklin Kia gave me top tier service! Chad in service kept me informed and updated every step of the way until my car was ready to come back. Excellent customer service! Would highly recommend anyone with a Kia to take their service needs here! Thank you Again Don Franklin Kia! Your great service is much appreciated!

  Annamarie Leeper
a month ago
Called Don Franklin with needing assistance on my car. It was still under warranty and we had the whole engine replaced. Chad was amazing about keeping me up with everything happening and took time to do so. The customer service at Don Franklin Kia was awesome and will definitely be taking my Kia there for all the things! Thank you Don Franklin Kia for such a great experience at a dealership service center!

  David Spears
a week ago
Have bought several vehicles from them in the last 4 years. Always great service and today stopped in without an appointment for an oil change. They had me quickly and always pleasant to deal with.

  Kathy Pace
4 months ago
The service department goes above and beyond of what is expected. They are very courteous and experienced. They explain in detail what's going on with your vehicle. If you have any questions at all, they want you to ask so you feel better about your drive. They're always happy to see you come. And they're always happy to see you satisfied when leaving. I seem to always go to the same person when coming in. Ty takes care of me and explains things to me when my car is serviced. I am very pleased!

  Jason Kilby
3 months ago
Had great service and brain Nicholas worked his butt off to get us in our new car. Ill recommend him to anyone and every one every friendly person. The whole don Franklin team is great. Couldn't find better people to work with finding a car. I'll never go any other places to get a car. I love the up front truth from everyone.

  Wendy Waddle
6 months ago
I went to get some work done on my Kia Rio and decided to look around. With help from Max I was able to find an SUV I loved Kia Seltos 2024. Max walked me through the process and was very helpful and friendly. Thank you Max! Loving my new ride

  Joetta lynn Davis
3 weeks ago
Great service Care if ya need a set of wheels. Ask for. Brian Abner he will Make sure you have all you need

  Amy Gifford
6 days ago
I really enjoyed my time there! I wasn t pressured to buy anything, the guy I went through was awesome! Super nice people! I absolutely love the car I got!!

  Kelsey York
4 days ago
Absolutely over the moon with my new Kia Sorento. Our salesman George Brock was incredibly helpful and made our purchase extremely easy! Super thankful!

  Angela Lovell
3 weeks ago
We ve bought 2 vechicles with them excellent service and friendly staff

  Lucas Sams
3 months ago
I live in Knoxville and every experience I had was so negative and dishonest I ended up searching out of state. I found these guys and they were honest, efficient, and got me the car I wanted at the price I wanted. Had the Carfax minutes after inquiring.They offered extra things I wasn t interested in and they weren t pushy at all when I declined. I highly recommend working with these people if you re looking for a decent vehicle. I ll be back and this is where I m directing my family.

  David Oliver
3 months ago
They didn t try to mislead me or pressure me like some dealerships do. They worked with me on the numbers and were transparent about the conditions for leasing a car. Stan did a great job, along with the other Don Franklin Kia employees. I would recommend them to anyone looking for a car.

  Jamie White
2 months ago
Got my oil changed. I was able to drop my car off and pick it back up when it was finished. The staff was very informative and didn t try to sell me a bunch of stuff I didn t need. Great experience today.

  Rebecca Seger
3 days ago
This is my second car that I ve purchased with Don Franklin KIA. I highly recommend anyone looking for a car to go see Brian Nichols he will definitely work hard to get you what you want!

  Kaylee Vanwinkle
2 months ago
I originally made a call about a 2021 Kia Forte I had saw online, Brandie was so nice and informative and assured me they could help me! When I got to the dealership Stanley got things moving quickly, and actually got me into a brand new 2024 Kia Forte. He was very transparent and informative throughout the whole process and made sure I got the best bang for my buck!

  Katrina Carroll
2 months ago
Great experience from Ryan in service and the sales manager named Brandon. We had an issue, brought it up during a service to Ryan, he took it to Brandon and then Brandon went above and beyond to resolve the issue. Very appreciative of the way things were handled and will recommended them to everyone.

  Kota Joy
4 months ago
There are 3 people that made the car buying experience less annoying and super quick.Rich, Michelle, & Todd. They are my new go to people when we purchase any vehicle. I will tell everyone I know about how great they are!If you have a great team by your side buying a car is super easy. Compared to all my other experiences, I just cannot say enough good things about this one.

  Deborah Roberts
2 months ago
Paul was extremely helpful and patient during my visit and subsequent purchase of my vehicle. He was very helpful in putting a very good package together to allow me to make my purchase. Thank you to all involved. Extremely satisfied!!!

  Jeff Snow
a month ago
I love the place it is always clean when I go in and they get with you quick and the service is always great. They are always quick getting me in and out when I get my car serviced and always explain to me after on what they did and what I'm maybe going to need. I highly recommend Don Franklin Somerset kia

  Tim Johnson
3 months ago
Excellent service. Finally found a dealer that stands behind their promises.Got burned by another local dealer that wouldn t live up to the warranty they promoted. Franklin fixed my vehicle very quickly and took excellent care of my problem.

  Betty Rose
a month ago
My sales person was helpful and helped me find an ideal car within my budget. Oil changes are fast. Atmosphere is accommodating.

  Tarrah Garcia
a week ago
Don Franklin is always very helpful! My first oil change was free..they have great customer service!