Fairfield Inn & Suites by Marriott Louisville Shepherdsville

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Betsy Young
3 days ago
We checked into this hotel at the last minute the night before the eclipse last week and it is hands down THE BEST HOTEL WE'VE EVER STAYED IN! The front desk staff (at check in and check out) we're friendly and courteous, and they didn't price gouge either (which many of the area hotels were doing due to the proximity to the eclipse event). We thoroughly enjoyed every minute there - the room was beautiful and clean, the bed was SO comfortable, the shower was wonderful (great water pressure), and the breakfast area was comfortable with good food. It truly could not have been better.

  L H
a week ago
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  Kyla Kuhn
3 months ago
Very clean, spacious hotel rooms with nice bathrooms and showers. Friendly desk clerk. And this was the best hotel breakfast we've ever had. Tasty hot food choices. Plus regular stuff like fruit, cereal and yogurt. Nice coffee bar too.Safety: Area felt safe.Food & drinks: Lots of options and was all fresh.

  Jason Mahoney (SupremeSuperDad)
6 months ago
Omg, I love this place. Niki was the front desk lady. Dressed professional an such a refreshing pleasure to speak to after a looooong day. The atmosphere is welcoming and clean. The rooms were perfect. I will stay here again! The wife loved the waffles. Some hotels with breakfast, the batter is average. You can tell this is quailty!

  John Akers
4 months ago
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  Mary Carpenter
7 months ago
There was no hot water. The water would get hot for a second and then turn icy cold. The stuff was rude and took no responsibility for anything. The floor in the bathroom was dirty. No show cap or remote control in the room either. We had to call in to get a remote control. It maybe a labor shortage or something else, but . Whatever it is, don t stay here. It doesn t worth the money at all. Any motel would provide better service for fraction of the price. This is the picture of the bathroom floor. Shame on them

  April Triplett
11 months ago
The location was perfect for what we needed. The rooms were clean, the beds comfortable, the bathroom large.The pool was nice, on the smaller side but good to stretch out some muscles and tire out the kids.The majority of the staff were friendly some were stand-offish.However we had issues with charges to our card, so be aware of your accounts.Food & drinks: Skipped breakfast at the hotel since Cracker Barrel was within walking distance.

  eric stone
7 months ago
As an avid supporter of the Marriott brand and a loyal guest, I have always held Marriott in high regard. However, the way I was treated during my stay has left me feeling unappreciated and disheartened.I encountered an unfortunate incident involving the night shift desk clerk named Joe. I have stayed at Marriott properties for years, including over 14 nights recently with several more planned for me and my staff, and I have always experienced exceptional service. Regrettably, this was not the case during my recent visit.I had made specific requests through the Marriott app, which were acknowledged by your staff. However, despite the assurance, my requests were not fulfilled even after waiting for over two hours. When I approached Joe at the front desk to inquire about the status of my requests, his demeanor was disrespectful and dismissive. He informed me that he was "done" and wished he could go home. When I expressed my disappointment about the unfulfilled requests, he told me that I could speak to someone else the following day or on Monday, and that he would no longer communicate with me. He left me standing in the lobby alone and unsupervised as he went to retrieve a pack of cigarettes and then smoked outside right beside the front entrance.Furthermore, I requested two additional pillows for my room, only to be told that there were none available anywhere in the hotel. This response was disheartening, especially considering the time of night and the likelihood of unoccupied rooms that could have provided the requested pillows.Joe also refused to grant me my complementary priority late check-out, citing management's decision and implying that loyalty status didn't matter. His explanation that he had been with Marriott for over 20 years and had to take a test to understand the rules felt unnecessary and unprofessional.This incident has left me questioning my loyalty to the Marriott brand. I have always valued Marriott over other hotel chains, but this encounter has made me feel unappreciated and disrespected.I must end by commending the hotel for providing a beautiful and clean room during my stay. The convenience of the hotel s location was also greatly appreciated. However, I regret to inform you that there were certain aspects of my stay that fell short of expectations.One of the highlights of my stay was the assistance provided by Ashley from the front desk staff. After a series of unfortunate interactions with another staff member, Ashley was able to fulfill a request I had made. Her timely response, professionalism, and dedication to ensuring a positive guest experience were truly appreciated.Unfortunately, by the time Ashley was able to assist, it was well past midnight. As a result, my family, including two young children, had been kept awake well past their normal bedtimes. While I am grateful for Ashley s intervention, the extended disruption to our sleep schedule was challenging and impacted our overall enjoyment of the stay..One of the highlights of my stay was the assistance that was finally provided by Ashley from the front desk staff in an effort to redeem my confidence. After a series of unfortunate interactions with another staff member, Ashley was able to fulfill a request I had made. Her timely response, professionalism, and dedication to ensuring a positive guest experience were truly appreciated.Unfortunately, by the time Ashley was able to assist, it was well past midnight. As a result, my family, including two young children, had been kept awake well past their normal bedtimes.I sincerely hope that Marriott takes this matter seriously and investigates the incident further. I believe that such incidents go against the values and service standards that Marriott is known for. I look forward to a prompt resolution and your assurance that steps will be taken to prevent such incidents from happening in the future.

  Sean Fagan Rare Books
6 months ago
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  Ryan Piscatelle
6 months ago
Hotel is two years old. It s about 10 miles South of the airport and Expo Center. Nice, quiet area in Hillview. Gas stations and a Cracker Barrel, McDonalds and Burger King all in walking distance. We were there for Louder Than Life Festival with other festival/convention attendees. Suite was great and got housekeeping. Staff very friendly. Even let me get my stainless travel mug out of the room after I had checked out. It was the nicest, affordable place we could ve stayed in the Jefferson/Bullitt Co. area. Definitely recommend this place.

  Jennifer Ferebee
5 months ago
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  Adam Kruvand
a year ago
Nice hotel. Convenient location right off the highway with plenty of parking. Well maintained building still seems like new. Rooms are good size with a real size TV! Plenty of channels to entertain the kids. Thermostat / HVAC was a little funky but we made it work. Small pool and fitness room don't look like they get much use. Good breakfast. Coffee could be better as you would expect. Staff was friendly in our limited interaction. Good value family hotel. We would go back.

  Sarah Bates
6 months ago
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  Danessa Zirkelbach
2 years ago
Great overnight stay! When we arrived, the front desk staff was friendly and welcoming. Our room wasn t ready; however, the GM was kind enough to upgrade us to a suite.Our room was pristine, spacious and the beds were comfortable! The hotel amenities were great- clean workout room & nice options for breakfast.I would definitely recommend staying if in the area!

  2much2 Saytoday
7 months ago
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  Joey Reyes
a year ago
I will start by saying this was a corporate booking. Apparently, the card on file had a wrong expiration date, so it took 2 hours to get in my room. The general manager was great in doing everything he could, and I appreciated that. The bad was housekeeping. Out of the 4 nights there, they made the bed once. And never refilled the coffee packs in the room.

  Jeremy Yowell
11 months ago
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  LeAnn E
9 months ago
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  A G
a year ago
Peaceful hotel. For travelers who work. Coffee is good And the staff is swift!! My refrigerator was warm they worked on it immediately. Quiet place!! Clean rooms

  T R
5 months ago
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  Kenneth R
a year ago
I spend 30 days in this place, my experience was great, friendly staff, clean, comfortable beds, mini fridge and microwave in bedroom, daily room service, in building guest laundry room (they have a mini store where you can find laundry supplies), they also have breakfast from 6am to 9:30am.The area is surrounded by restaurants and fast food establishments, a gas station, a laundry place.

  Heather Torrie
9 months ago
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  Rolf Brekken
7 months ago
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  Myra Ellis
2 years ago
We have stayed at many hotels on this cross country trip. This one, by far, has been the best. The place was built out of materials that allowed very little noise into our rooms, heavy doors. The pool was open until 11pm. The place, decor, furniture, linens appeared to be brand new. Also, another unusual event; the general manager was actually working the front desk! Very friendly, family friendly, beyond helpful with accomodations!

  Chris Yancey
a year ago
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  Rick Weldon
2 years ago
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  Michael Brinkman
a year ago
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  Patrick Beck
4 months ago
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  Tyler Paolello
a year ago
We visit a lake to fish not far from here so we chose to stay here last night. We get a call at 1230 A.M as my son and my fishing partner are sleeping from a gentleman at the front desk (older, skinny gentleman,) saying if I get one more complaint about you guys then I m going to ask you to leave. Complete shock. So I get up in the middle of the night and ask him what the problem was and he said that he s gotten several complaints and that he seen us through the window. Creepy to say the least. We had to get up at 6 A.M so I can assure you that we were not rowdy. We will never be back to this place and luckily there are 2 other hotels within walking distance of this place. We will be visiting one of those next time we make a trip.

  SUSAN HUEBNER
a year ago
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