O'Brien Ford of Shelbyville

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amanda Aukema
4 days ago
My husband and I deliver freight for a living in a Ford F-350. We were experiencing issues with our DEF system. We pulled in here and were so thankful we did!!! The entire staff here was so kind to us and extremely professional and efficient in their specific departments. We felt welcomed, cared for and reassured. I would recommend this establishment to anyone and everyone. O'Brien Ford is doing it RIGHT!!!!!

  R C
a week ago
My family had the pleasure of spending a good portion of our day with the O'Brien team during the solar eclipse. I can't say enough good things. Amazing people, amazing coffee, and it was truly a great experience. Thanks Chase and team, we love the new truck!

  Josh Kolb
3 weeks ago
Quick, fast, and professional service. Stopped in for an oil change, and I did some window shopping. I definitely enjoyed the no pressure attitude of Todd Gilkison while we walked the lot. Will be back again.

  Shannon Sharpe
5 days ago
Great team to work with! Todd was super helpful with the purchase of our new F-350. Excited to take the horses for a safe trip with a reliable truck!! Thanks guys.

  Adam Judy
4 days ago
10/10 experience with Nate and everyone at O'Brien. Nate went to bat for me for well over a weep dealing with my awful warranty company and managed to get all my repairs approved. Very good at communicating and keeping me updated woth any changes happening with my vehicle. Will absolutely be back and recommend them to anyone looking for a vehicle or work to be done

  Noah butler
a month ago
Jorge is always amazing. He completely astounded me with the experience getting my new Bronco!! He always goes above and beyond to make sure that we get exactly what I am looking for. My family had bought multiple vehicles from him and wouldn't go anywhere else. We cannot recommend Jorge, the staff, and O'Brien Ford highly enough! Thank you Jorge!!

  Michelle Butler
a month ago
Jorge is absolutely fantastic. He always goes above and beyond to make sure that we get exactly what y we are looking for. We have bought multiple cars from him and wouldn t use anyone else to handle our car buying needs. We cannot recommend Jorge and O Brien Ford highly enough! Thank you Jorge!

  JM Butler
a month ago
Jorge is absolutely fantastic. He knocked this one out of the park with my new F150!! Whether it s on the lot or at another Ford dealership he always goes above and beyond to make sure that we get exactly what we are looking for. We have bought multiple vehicles from him and wouldn t go anywhere else. We cannot recommend Jorge, the staff and O Brien Ford highly enough! Thank you Jorge!!

  Travis Mock
a month ago
This location is always prompt, knowledgeable, and most of all extremely friendly. I ve had more than one unpleasant experience at other local dealerships O Brien Ford never disappoints. I ll never visit another Ford dealer in KY.

  Duncan Bassett
3 months ago
Great place too buy a new Ford. The salesman knew the vehicle and understood what I was after. The entire sales team helped with the sale. The salesman and the general manager detailed the vehicle so I could take it away straight away. Could not have bought from a better dealer. If all dealers responded the way o brien did car buying would be enjoyable experience for all people.Well done O Brien and Jorge.

  Maureen Dreckman
2 months ago
The people were nice, the place has been good over the years but things have fallen apart recently. They kept my vehicle for over a week and never contacted me. They finally gave me an estimate after 5 days, on Friday at 4pm. And it was incredibly unreasonably high. Picked up my vehicle without them doing any work to it.

  Steve Durham
a month ago
My wife and I were traveling through Kentucky on an RV road trip in our Ford f250 diesel. We had some error codes with the EGR pop up and being concerned about it failing during our trip, these folks got the truck right in and turned it around the same day. We barely lost a day on our trip. It is worth noting that many, more than 3 other Ford dealers in the area turned us away. The team at O'Brien Ford understood I was traveling, understood the circumstances and risk associated with a broken EGR and really provided service beyond my expectations.They also delivered the truck back to my campsite. You cannot ask for better service and support in my opinion

  Mark M
3 weeks ago
Professional service done right the first time. Service manager Patty, is always a delight to talk to, and tries to schedule you in as quickly as possible. Would recommend over and over

  Maddy Berrong
5 months ago
We bought a 2024 mustang from them and the experience was absolutely amazing! We had an amazing salesperson that went above and beyond to get exactly what we wanted! Jorge Pantoja provided amazing service and made sure we went home with what we wanted. Amazing experience, 10/10 recommend buying from them! Thank you so much!

  Roger Holder
4 months ago
I bought this truck in a hurry and during a stressful day. I realized I had an excellent credit score. I like the truck but looking back I would probably gone with a truck with a little more options on it. I like the truck and appreciate the dealership having a hitch receiver installed. I have had a bed liner and tonneau cover installed this week.

  Zack Johnson
5 months ago
I've had a great experience here the last 5 visits I've had. This dealership is about 45 minutes from me and I have about 4 other ones closer but choose to go here for their services. I feel confident I won't get screwed over here or worry about any damages. The staff is great here too!

  Denise Hutchins
a year ago
Had my Explorer in for service using a warranty. Staff was nice, kept me informed along the way, and the facilities were clean. Casey was pleasant on the phone and did all the warranty legwork for me. Thanks!

  Paul Barnes
2 months ago
The worst service i have ever had they are over priced .They lied about check list they had done. Took my truck back they ended up finaly fixing one of the problems i had after 3000 dollars later . They probably worked on my truck 3 hours i was charged that time over 1500 .This place is the worst ever .Im not just saying this because i got bad service. Im an honest person i just want everyone to know the bad dishonest service

  leann thompson
5 months ago
Just bought a new Bronco Saturday from O Brien Ford, Jorge was my salesman. I had a great experience and I am loving my new vehicle. I would highly recommend buying your next vehicle from O Brien!

  Brian Stephenson
4 months ago
Sold me a ford focus with 88,000 miles with a bad transmission. Emailed twice no response. They get two stars for pawning off a car with a bad transmission on someone else. Congrats. I thought by going to a dealer I would be less likely to get screwed. Nope. I even paid dealer price for the POS.Update: Reduced to one star . The warranty company, FWC inc, they give you for 2 months has to come inspect the broken parts which is at another ford dealer in Radcliff to verify the claim is acceptable. The bill will be $3400 dollars if they deny the claim. Thanks O'Brien Ford for teaching me a valuable lesson.To answer Mr Mason's question of "I don't know what you expect me to do."The right thing. That is what I excepted you to do.

  David Mattox
5 months ago
The O Brien Ford Team gets a 5 rating from me for getting this 2023 King Ranch built and delivered.I m a picky customer and they patiently worked with me to order exactly the retirement truck I wanted. Chase, Mason, and Dustin all treated me how I wanted to be treated, as a valued customer. I have used Obrien for more than a decade and they have always treated me well with my two vehicle purchases and my maintenance needs.Great job O Brien Ford! Once someone works with the folks at your dealership, I can see no reason they would seek out another Ford Dealer in Central KY.Dave M.Waddy, KY

  Stella C
5 months ago
Very easy to call and get an appointment. Eveyone was curteous and got me in and out in a quick amount of time. The manager was even out an about checking in with customers to make sure things were going ok. I will be returning for my next service here.

  Joesph Krug
6 months ago
Engine light came on Sunday. Contacted O'Brien on Monday and were able to squeeze me in on Wednesday even though they had a full schedule. Stopped by Thursday and repair was complete. A mouse had gnawed the wires leading to sensor. Repair made and passed testing. Took it home that Thursday. Mechanic gave me a picture of the gnawed wires.Highly recommend their service department.

  sherry Ferguson
5 months ago
Would recommend this place to anyone . They are very friendly. When I bought my car I felt like I was with family. I brought my car in for service with no wait with appointment. I'm actually going to bring my kid in to buy him a car . Thanks so much for your service

  leslie fields
2 weeks ago
Great staff! Worked my car into the schedule when it had a problem and worked on it quickly. Everybody friendly and helpful.

  keith henry
6 months ago
I travel to this county from out of state frequently in the winter and have needed service twice. Both times I've been able to get my vehicle in on the same day. They fixed the items without flaw each time. Friendly employees in the service department.

  Bruce Devine
6 months ago
where do I start !!! never did I think I would ever own a ford but here I am. the truck is great, way more than i expected. Obrien ford of Shelbyville was nothing but great to deal with on the purchase. Chase and mason took great care of me. Would definitely purchase from them again!

  Larry Colburn
6 months ago
Todd the salesperson was very helpful in getting my vehicle ready for delivery. It took me a year to receive my new Maverick but I consider myself lucky to just to get the vehicle. Apparently some are being held over till 2024.

  Guy Holcomb
9 months ago
Patty, Casey, and Savanahare always ready to help with whatever I need for my vehicles and I appreciate their dedication.Now the people actually doing the work on the vehicles are either over worked or made to hurry up and it shows.And the vehicle inspection report is more rushed than accurate.The air psi in my six tires has never been done correctly even though the report says they are correct!I check before I bring the vehicle in and when I pick it up. Each tire will havea different pressure.When the oil is changed the oily hand prints are always left on my vehicles for me to wipe off!Grant it these are minor things but quite agitating to deal with.One last thing that has bothered me,I was charged over $300.00 to put the part on the door lock mechanism that allows the key to function.I put the whole mechanism that was ordered from Ford on the driver's door but couldn't figure out how to put the rod on that allowed the key to unlock the door, once I figured out how to put the mechanism on I spent between 45 minutes to an hour start to finish. When I bring my vehicle to the dealer for repair I assume the mechanic knows what he is doing.I feel I paid $150.00 more than I should have, there was no materials to purchase.My intentions aren't to sling mud at the dealership, they are to bring attention to the discrepancies!

  Rex Davis
5 months ago
If a customer brings in a brand new $80k truck for a diagnostic for squeaking maybe do a true diagnostics instead of just looking at it and having the service lady act like you re a idiot and she can t hear anything. Another guy came out and said it was normal, which is is NOT.Immediately booked with another dealership and they figured it out in 2 sec and had the cam phasers changed, fixing the issue.