Big Rig One Stop Shop - NAPA Heavy Duty Parts

3.4 (95)

  401 Loves Dr, Sanders, KY 41083
  (859) 643-2730
  bigrigonestopshop.com
  Claimed

Truck repair shop Diesel engine repair service Towing service Trailer repair shop Truck accessories store Truck parts supplier Welder

Service options

Accessibility

  • Wheelchair accessible entrance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  reggie clair
4 months ago
On my way to New Hampshire my box truck started acting and the red stop engine came on. . I found this company on google and had them take a look at the truck. They change a crank filter hoping that would solved the problem . About 20 min on the highway the the light came back again. They was very honest they say if that didn t solve the problem they would recommend to a different shop . I pull on that shop name and went to them. I m here now and waiting . So if you in the area you having a truck issue stop by them guys they will take good care of you .

  Abduqadir Awad
a month ago
Was very nice team to town and repair my truck. They know what they doing and professional.Good price to repair. Thanks for everything

  Magnolia Strange
5 months ago
Very grateful for these folks getting me into their shop right after lunchtime to check on all my tires! Kim and Christian were very kind and accommodating and gave me peace of mind for my trip south. Thanks, y all!

  Andre K
6 years ago
Never needed the shop, yet, but the parts/store dep is good. It's my go-to place for brass Weatherhead connectors. Very good selection or airlines, lights, lubes, etc

  Santiago Arano
11 months ago
By far the best service we have received in a long time. We own a fleet of 45 trucks and constantly need help out on the road. Will definitely be calling them again if we ever need help in that area. Also, they have fair pricing on towing and repairs Service: Steering & suspension repairService: Steering & suspension repair

  Jordan Doepke
a year ago
This is by far the best truck service shop in America! They helped my Family in a very tough situation and am very grateful for the kindness of Hunter, Jane and Jason. God bless these folks and please send business their way. Thank you very much, great to see there are still good people out there that go above and beyond. We will definitely pay it forward.Service: Fuel delivery

  action jackson
7 months ago
Awesome road side service guy name was ethan! Came out fast and got it done fast! Had a trailer tire blow and was back on the road in just about a hour! Highly recommend.

  Jose Barragan
a year ago
This company is amazing at what they do, when it comes to road services and shop repairs. Very reasonable prices and very understanding of what truck driver need, I was broken down on the exit ramp because the bolts on my short driveshaft between the drive axels broke, They send road side to check it out to help me take it off so I could drive using my differential lock on my other Axel, they took me as soon as I got there and were able to extract the 2 broken bolts and were able to replace the driveshaft. Because of them I was able to make it to my delivery on time. Thank you for servicing my truck, I m very grateful and I appreciate all you did for me, especially Ethan, and the other mechanics that stayed after hours to finish the job!I would definitely recommend to get your repairs done here and if I m ever broken down near here would 100% use your services again!!

  Moneke Middleton
a year ago
This is the best shop to have work performed. They had me towed in that night, had elms fixed up in the morning. My fuel line was loose. They had my hose tightened, fuel filter full of fuel and I was on my way. Great people, friendly faces.I will be back to have more work performed on my truckService: Auto engine diagnostic

  Ivory Chandler
2 weeks ago
They repair my fuel line got me in and out thanks for there service

  BESTFREIGHT MOWERS
6 months ago
Mechanic was a nice guy but lady in the office her name is Jane she has no customer service she treats customers like a gum under her shoes

  KSP
4 weeks ago
Very cool

  Mark Suggs
2 years ago
I had a crack in my overflow reservoir. The owner worked me in and had one ordered. I believe the technician that installed it was Hunter. He was very good, friendly and professional. I was very appreciative of the service, quick turn around and attitude of everyone in the place. Nice place and they are nice people! If they come across rude, just think of the people they have to deal with. You get what you give. I have nothing but good things to say about this place. A big Thank You to the owner for getting me in and out so quickly!!!

  Jason Shubert
a year ago
I had been having issues with me motor shutting off. Either driving down the road or idling. I made it to the Love's right next door,and now my truck would not start. So I walked over there,not knowing anyone. They charged me the whole $250.00 fee... But the young guy Hunter figured out the problem in about two minutes. So money well spent. Idk if things always work out like this. But for me it was a true blessing. Thanks Hunter!

  Chelsa Sell
2 years ago
One of our trucks had an unexpected issue while traveling down 71 yesterday. Big Rig got us in at the end of the day for a fast diagnostic before they closed. They managed to run for the part we needed and got the service completed before lunch today. Jason and Kathy were both pleasant and professional and we highly recommend them.

  Certified Health Services
a year ago
Unfortunately, I m reluctant to have to give them a low rating from the service they performed, on a 30/30 brake chamber install.Having broken an airline connection during removal and a later problem noticed after repair, it has cost me additional repair expenses, with having to repair, the mechanics incompetency s.In dismay, that tends to be norm in todays society.I m reluctant in calling their management, for fear they d just shrug their shoulders on it and fail to find responsibility within themselves, so as many others do as well, just send a review and move on.Ohhh!!! As to the issues? Naturally the mechanic wasn t too confident in removing the air line, as he got a bit impatient and snapped it in two, and the other issue is with the install of the brake chamber, whereas he failed to secure and adjust the air line and ABS sensor cable (attached to brake line) allowing it to touch the rear drive line, cutting the ABS line, as well as scoring the brake line, that will require replacement.It s such a shame, that the reputation of todays mechanics are damaged by such incompetent personnel.

  Deanna Bowdish
a year ago
Locked my keys in my rental vehicle at the service station next door while traveling. They were wonderfully helpful in getting me back in action and on the road. A big thank you to Jason for his expertise and quickness getting the job done.

  Dave V
a year ago
Was here a few weeks ago to replace two tires on my stepdeck trailer. Purchased michelins, but 330 miles later one of them blew up in Pennsylvania, called them back told them about the situation, they said it s first time they heard of a brand new Michelin to blow out so early.When road assistance mechanic came to replace the tire he discovered that the tire that blew out was the wrong size therefore rubbed against the fender untill it blew up.Big rig told me to bring back the tire and they d reimburse me.And they did.This week brought that tire back and they reimbursed me with store credit for the tire plus roadside assistance cost, which i used to get three tires from them.Honest peopleWill come back

  Carolyn Holt
2 years ago
Would not recommend any thing more than a minor repair. I ask them if they could swap out a 13 speed transmission to an 18 speed and they said yes. They didn't tell me it was gonna take them 3 weeks I provided every thing that was gonna be needed to do this job everything was shipped to them from H &H out of Cleveland within the first week i was told this job should have taken anywhere from 10 hrs to 17 via kw at most. they charged me 24 .5 hrs at 100 dollars an hour and try to charge me for oil that h&h provided. They also charged me $712 for a flywheel that should have only cost at the vary most 500.00

  Odreanne White
2 years ago
Jane was very helpful, she helped me figure out my options and gave me great solutions when my driver was stuck out. Not only was she helpful but also made sure we were taken care of. Very positive experience, helped relieved stress and fixed the problem.I will definitely use this company again in the future, can not complain. :)

  Curtis Mahood
a year ago
Great place! Had the parts I needed in house and Jason went above and beyond to make sure I got rolling as quick as possible the rest of the staff are good people making sure you have what you need! Definitely a go to place for any parts, towing, or repairs!

  David Turner
a year ago
Five star service. Friendly people. It's possible that you might have to wait a little but that means they're good at what they do and get it done right. I'd recommend this shop to anyone. No complaints from me.

  Almir Duric
5 years ago
DO NOT HAVE THEM FIX YOUR TRUCK/TRAILER. I called them for road service on the trailer air lines. Mechanic installed it backwards and left after getting paid $339.20. 20 minutes later, my driver called and told me that his brake was locked and two tires were busted completely. I called them back to return and fix it properly and to bring two tires. Mechanic apologized to driver for making mistake and complaining to our driver for the mess up and how he will have to eat up cost on this mistake. However, second day after the service call, Kathy calls me and request payment for the second service call and for the tire. ABSURD!!!! I tried to reason with her and explain that mechanic made mistake and its not my responsibility to pay that bill. However, owner Bob, took over conversation. Needless to say, extremely rude and he only demanded money; do not care if his mechanic made mistake or not. DO NOT USE THEM.

  Christopher Lee
4 months ago
Joseph really went the extra mile to get my truck on the road! Thanks buddy!

  Ray Chavez
3 years ago
I have to say one of the best experiences ever by a truck shop. I was stranded on side of the road, made a call for coolant line parts and coolant and they went out of there way to grab the parts from Louisville and deliver them to me after hours. I will definitely do business and I highly recommend this shop!

  reet
5 months ago
These are liers and thief sPlease avoid these people if you want to save ur money

  Kyle Hearld
3 years ago
My truck was towed there with blown engine. Took the place a month and a half to install it when they had the engine for weeks. They don t take card at all unless you want to pay 300+ in fees. They had horrible customer service and didn t care at all that it took them so long which cost me more due to rentals I had to use. I WILL NEVER TAKE ANYTHING HERE EVER AGAIN AND I URGE EVERYONE ELSE NOT TO EITHER!

  Muhammad khairy and
9 months ago
My truck radiator hose got broken and called big rig for help and the guy showed up with in an hour fixed the truck and the price were reasonable thank you big rig 100% recommend

  stasiu
3 years ago
Great place in out real fast. The owner does a lot of the work him self. The whole crew works fast and are friendly. They came up with a creative solution to get me back on the road without waiting for a part. They didn t charge me that much given the work they did.

  Total Express
a year ago
they sell used tires but when i asked them what is the tread depth on the used tires so i know what i am paying money for and if its even worth it they refused to tell me, they said we are traying to match the other tires but they can not tell me how much tread on the tires so how am i suppose to know if what I'm paying its even worth it ? may be those tires have like 5/32 left and i will have to replace those tires in another week or so ? this is not right ! if you sell used tires you should be able to let the customer know how much tread on the tire before he pays for it.

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