Toyota South Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Connie Byrd
a month ago
Andrew and staff at the service center are phenomenal!!! We were heading south from Morehead to Tennessee for a UK basketball game and had a flat tire. They went above and beyond to find the tire we needed and replaced it for us!!! Had us back on the road in no time in order for us to make it to the game! Fed us pizza too!! Amazing experience!! Thank you so much Toyota South service center!!! Go Big Blue!!!

  D O
2 years ago
Took my truck in for sevice and got it back not the way i would expect it.Was seviced by sevice tech, Harden Plowman.Got brake fluid all over my wheels, frame rims etc. They throwed my brake bleeder rubber caps away. Need those to keep the dirt and water out of the bleeder screws.They flushed my transmission and left the clamps lose from the lines by the radiator i clamped it back, they left my brake fluid container half empty. They replaced my passenger rear bearing and didnt check the rear end to see if it was low on rear end oil.Looks like to me the rear brake line was mot tight and leaking, you can look at the pics yourself and see what you think.Dont think i will be using this dealership any more and would NOT recommend it to nobody else.My friend took his tundra up there and while they were servicing his they put a scatch down his drivers side.

  Chelsea Nolan
8 months ago
I seriously cannot say enough good things about Toyota South. I purchased a Rav4 in March, with the extended warranty. I ve had two free oil changes and they completely replaced a tire that had a nail in it FOR FREE. Every time I ve been serviced, they ve also washed the outside of my car. This is the first car payment I ve ever had that I didn t dread making each month, because I know this is truly an investment and is worth every dime. The extra $100 a month for the warranty has already paid for itself. I am so so so pleased with the quality of the product and service I receive from Toyota South. I play music for a living and I m on the road a LOT. The peace of mind Toyota South provides is invaluable. Between the grace of god and the good wheels Toyota South has me rolling on, I know I ll get where I m going safe and sound.If you re thinking about getting a vehicle, don t hesitate to shop with these guys, and absolutely purchase the warranty! I would be an idiot to ever purchase a vehicle anywhere but here. I will gladly be a lifelong customer.

  Raymond Fletcher
a year ago
I bought a 2008 Prius from a used car lot in Richmond, Kentucky. I drive it about 20 miles down the highway when all the important warning lights came on on the dash. I looked for the nearest Toyota service center, and this was it.The folks here were very helpful. I live 2 1/2 hours away in Virginia. They took my car in immediately, and after a wait for them to diagnose the issue, it was determined to be the inverter water pump. They had the part in stock and are going to get on it right away.When I asked if there was any food nearby, they didn't just point, but had an employee run me to the gas station (my choice) and even offered to take me somewhere "real" to get food. They were very friendly and attentive. I didn't feel overlooked. As I'm stuck here, they have done everything they can to help me get back in the road.They didn't try and overcharge me or take advantage and try to get everything they could. There are other issues with the car they could have made a big deal about, but they didn't. They are doing what is needed to make the car safe and road-worthy, but not more than that. Again, they are taking my situation in to account and not seeking to get everything they can. I appreciate that. This will let me deal with the other issues at my own pace.The service department person I dealt with was Dalton, and it was a great experience.Edited: During the service, the tech scratched some paint inside the engine compartment. They were honest enough to come get me and point it out so they could take responsibility. Honestly, I never would have ever noticed it, but they still did the right thing and didn't try and hide or deny it. They took what could have been a VERY bad experience and made it painless. I don't live in the area, but if I did, I would CERTAINLY return.

  Mary Patrick
a year ago
We were traveling through KY recently. Our car needed a repair done. They were able to get the repair done on a Saturday so we were able to continue on our trip. The Service manager, Andrew was extremely helpful and was able to get our car towed on a Friday night. His staff was extremely helpful and professionalService: Steering & suspension repairService: Steering & suspension repair

  GQ Gaming & Design
a year ago
An amazing sales team that was very informative & helpful during the process of finding myself a vehicle. They sell their vehicles at MSRP which is an admirable choice that sets them apart from others who aren't as genuine. Ultimately they gave me the best trade-in value of my vehicle & sealed the deal with finding me the car I wanted. Highly recommend this dealership to anyone looking for a new or used vehicle.

  Laura Patrick
a year ago
Was traveling from out of state when my CV axel went bad. They were able to get me in first thing Saturday morning and completed the repair and also checked for other potential issues so I covet back home safely. Car repairs are stressful when you are home but to have it happen when traveling is even worse. I didn t feel taken advantage of like I do at so many repair centers and was able to get back home safely and without impact to my travel plans. I would recommend this service center to anyone no matter your car make.Service: General repairs

  Barbara Whitaker
a year ago
The service department was very kind and welcoming. They answered questions I had and took time to show me a few things about my car. They were fast and very efficient in servicing and detailing my car.Services: General repairs & maintenance, Auto detailingServices: General repairs & maintenance, Auto detailing

  Brandi L
2 years ago
I've taken my vehicle THREE times to be serviced over the same thing, a metal snapping noise in my tires when I drive in reverse and forward. All times they have said they checked everything, couldn't duplicate noise. Won't fix until it gets worse. TOLD ME the snapping noise I was hearing in reverse was a spring in my break pads, and the popping in drive was a different noise.So I drove it all the way to Nicholasville. Turns out I was right, it was in the struts and it got repaired overnight. That was my time and money wasted, I lost work bringing my car in for nothing. Don't expect me to bring my vehicle back to be serviced there, I'll drive the distance.Service: Steering & suspension repair

  Shelly Sparks
a year ago
I was having trouble with my car and could not get anyone to help me and Andrew the manager of the service Department went above and beyond. He is a great guy and really cars for the clients.Service: TransmissionService: Transmission

  Keely Albarracin
11 months ago
They were able to get me right in and out in no time at all. Awesome service dept.

  Renate Haeckler
5 years ago
The service people are professional and friendly. They have free cookies and refreshments. Nice waiting area. I have NEVER felt like they tried to pad the bill by talking me into unnecessary repairs, unlike a few other places in town.

  James Perry
8 months ago
Got my acrylic coating done on my 4 Runner today. Looks Great!!

  Renee Missionaryrn Cairo
4 years ago
Friendly. Great service prices and they are very honest with service assessments

  Charles Lee
2 years ago
Great no better in richmond best in madison county

  Charlestown Davis
6 years ago
So thorough always keeping me up on vehicle maintenance.

  Tiffany Johnson
5 years ago
They tell you anything to get you there just to be turned down.

  Scott Hollan
2 years ago
Fast efficient and friendly service.

  Jay Jernigan
3 years ago
Staff could use some customer service classes.

  David Roberts
3 years ago
Service was fast and staff friendly.

  Clifford England
3 years ago
Good people

  Michael Trowbridge
3 years ago
Excellent customer service

  William Strait
4 years ago
Great service

  John Estes
3 years ago
Gotta love toyota.....