Gates Ford Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dustin Prather
2 weeks ago
2 thousand for a key an bcm and took a month the truck still doesn't run so I had a tow truck pick up the vehicle then was told I couldn't come back never got no attitude just went on. The mechanics do not have knowledgeable troubleshooting skills on electronics if a scanner doesn't work they throw parts at it till you say enough I ended up paying 2 grand an a month without the vehicle an still don't know what's wrong with the truck they put in notes needs 2 keys well Paul Miller Ford put 2 Ford keys on it and still no luck

  David Jett
5 months ago
Absolutely fantastic experience with our service technician Brandon Ferrera!! I ve listened to his knowledge of vehicle technology for along time and has always guided us in the right way! His service adviser Josh is also top quality!

  Dustin Morris
a year ago
My DEF system was failing on my F350, and these guys got my truck in, and completely changed my DEF system in 1 day. Excellent customer service, and work. Definitely would recommend them to anyone. The best tip I could give go to them and get the Ford, stay away from the Ram s. Service: Auto exhaust system repairService: Auto exhaust system repair

  rick Justice
a year ago
5 Gates Ford has earned my business as well as future business. My truck trade went extremely easy due to the competent methods in sales and their leadership at this dealership. All dealerships are nice, it's professionalisim & competency in how it's handled that is lacking.Strongly urge anyone to see Gates Ford before going anywhere else in Central KY. Their character is above questioning, they called to tell me I left something of considerable value in the truck I traded. I would not expect that from most dealerships.

  Pt73mudbuggy
a year ago
New Vehicle Purchase. Gates Auto Family always does what they say they will do. They delivered our new Bronco and didn't jack the prices up like so many other dealers are doing. Go talk to the team at Gates, you won't be disappointed.

  Kyle Wells
3 months ago
The team was so friendly and helpful. Oil change was fast and service was truly remarkable. Seemed to care more about me than just getting my money/business.

  Sara Fetz
8 months ago
If I could give this place 0 stars I would absolutely. NEVER take your vehicle to this place for service. I have taken my vehicle in several times for "the works" oil change and my bill has never been more than $65-$70 which is reasonable for an oil change. My bill was $190!!!!! A service was performed on the bill for "replacement of lug nuts" for a whopping total of $130 for that service alone. FOR LUG NUTS. The kicker is that I was never told this service was being performed until after it was finished. So I call up there to ask a manager about the service. Victoria in the service department answered the phone and I explained to her this issue. She got a huge attitude and rude tone of voice with me, called me a liar and stated that she told me of the service before it was performed WHICH WAS NOT AT ALL THE CASE, I was told after the fact. She proceeded to argue with me, and once I called her attitude out she called me "sweetie" and "honey" which is extremely disrespectful because she was trying to be a smarta** about it. She kept calling me a liar however, and refused to correct this situation. She stated her manager was not in and there was nothing she could do. So I am following up on this but I have a feeling it will not be made right. For a local business, y'all sure do treat your local customers with such disrespect to make a buck. This was appalling. NEVER TRUST YOUR BUSINESS HERE, THEY ONLY CARE ABOUT MAKING MONEY AT YOUR EXPENSE AND IGNORANCE AND WILL NOT RIGHT THE ISSUE. DISGUSTING!!!

  Troy Morgan
6 months ago
It took gates ford nearly 3 weeks to fix my ac leak...which was under warranty. I had to basically call them to remind them they had the vehicle. It was virtually ignored. Then i get the vehicle back and it has an extra 700 miles on the vehicle somehow and they give a bogus explanation for it. The only thing that was right was that the AC did get fixed, but i didn't have my vehicle for almost a full 3 weeks

  Anthony Wasson
a year ago
Took my F250 for an oil change and tire rotation. They were busy so I dropped it off and got a call about an hour later saying it was ready for pickup. Upon arrival, I went inside and paid $171 and walked out to get in when I noticed my tires had not been rotated. I could tell because there was one tire that was muddy and the mud was splattered in my wheel well from having to let someone pass me on my narrow country road the day before. All 3 of the other tires and wheel wells were clean. It was obvious that they had not done the service I had just paid for. I demanded a refund, which I got, and I went storming off to find the GM. I informed the GM of the situation and he offered his apologies and wanted to get my truck back into service. I refused of course. I then questioned if they had even changed my oil. After a look underneath, it was apparent my oil had been charged because the filter was new. I will never return to Gates Ford for any reason and I'd suggest you avoid them as well.Services: Tire rotations, Oil change

  Kellita Burnette
5 months ago
Did a great job on my oil change and was very attentive to make sure I dont have an oil leak. Even shined up my tires and vacuumed out my car.Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Shelby Dupler
a year ago
I had been taking my car here (2017 Ford Focus) since I moved to Richmond last year: I ve been having the same issue with the car for months and months. They consistently told me it was engine mounts and a bunch of other issues. Every time I would pick up the car, they said it was fixed. Last week, same occurrence. I proceeded to request a technician to ride with me in the car to show them that nothing had been fixed. Ever. All of a sudden mid ride, they told me something was wrong with the transmission. Guy with glasses (I think he s a manager) then told me he thought it had been fixed per the techs assuring him it had been. No apology, just excuses. They proceed to quote me thousands of dollars in repairs, after MONTHS AND THOUSANDS SPENT ALREADY, on multiple diagnostics and repairs that weren t needed. I will never take a car back to their service center again. I ve never gotten a refund or follow up on my terrible experiences here. Don t take your car here, because they are either extremely stupid or just manipulate and lie to get more money.

  Marsha Fields KY-LONDON
9 months ago
I recently purchased a 2020 Ford expedition. We had a great experience during our search for a bigger vehicle. Chris Miller was absolutely great. There was no pressure and he allowed the vehicle to sell itself, as they should. It was a wonderful experience. Definitely recommend.

  Samantha Marcum
7 months ago
Gates Ford left me really mad and I will never be back. I wish I could give you zero stars!!!! I knew the car needed an oxygen sensor and told them, was charged 150 for the diagnostic fee anyway and then told it would be 700.00 for the oxygen sensor!!! I replaced the part for less then 100.00. Both service advisors were sub par at best and the woman was extremely rude. I won't be back!!Service: Auto emissions testing

  Christina
10 months ago
We have always been apart of the Ford Family. But when my vehicle all of a sudden stopped working the other day, so we took it to Gates Ford. They got my vehicle in as fast as they could and it was fixed right away. Thanks a bunch for taking great care of us Services: Tires, General repairs & maintenance, Auto engine diagnostic, Engine repair, A/C installation & repairServices: Tires, General repairs & maintenance, Auto engine diagnostic, Engine repair, A/C installation & repair

  Ivar Alexander
a year ago
Colin in the service department was awesome. He took the time to listen to my concerns, he offered suggestions, and got my issues taken care of. For the issues that he was not sure about, he was clear that he would speak with others in the shop to get the best answer. While I was waiting in the dealership, he kept me appraised of progress on my truck, and got everything done sooner than expected. Great service, great communication - I was very impressed.Services: General repairs & maintenance, Wheel alignment, Oil change

  Jon Moore
8 months ago
Always had great service here. The advisors are always friendly and welcoming. The service is always completed in a timely manner. As a Ford owner, I always trust them with the service of my suv.Services: Transmission, Auto windshield repair, Brakes, Oil changeServices: Transmission, Auto windshield repair, Brakes, Oil change

  John Bohr
a year ago
Great experience! Fantastic service!I was on my way from Charleston, SC to Richmond KY to meet my sister and mom. I would be returning the following day with my mom back to Charleston. On my way there I experienced violent shaking of my front end after going over rough roads that only subsided by slowing to below 60 mph. I limped in to Richmond and found Gates Ford dealership. I told the service rep what was happening, he knew what it was. He thought there might be a recall on it. He got my vin number and sure enough there was a recall. They had the parts and 2 hours later and an oil change. I was on my way.Services: Steering & suspension repair, Auto maintenance

  Corey Mason
4 months ago
Service team was quick, efficient and informative. This location is the only place I want to take my truck, when I m in KY.

  Tim Garner
a year ago
I would like to take a moment to say THANKS to Thomas (Service Manager) and Michele (service rep). My wife and I have had a trip planned for over a month to pull our fifth wheel to Florida for a month stay. As luck has it we have a check engine light activate. As time was short they got us in and took care of the problem, which turned out to be a considerable task. I have dealt with this dealership since having purchased our 2011 Ford F-250 and we have never been disappointed. You guys are the best. Many thanks!!!Services: General repairs & maintenance, Auto engine diagnostic

  Paul Singer
a year ago
First time I have been to this dealership since Gates Auto Group took it over.Under the previous Madison County Ford owner I had engine diagnostic and repair done and it was a DISASTER! I basically got charged a ton of money for NOTHING and my truck died less than 200 feet from the shop as I was leaving. Their answer was "You need to buy a new truck."The GATES PEOPLE ARE TERRIFIC!Services: Vehicle Inspection, Vehicle safety inspection

  kimberly elliott
a year ago
My Vehicle was brought in for a recall and to fix the problem of my car being hesitate to go when the gas was being pushed. They respected me instead of acting like just because i am a woman i do not know what i am talking about. They took the time to check it out.Awesome service department.Services: Transmission, Air & cabin filter replacement, Auto engine diagnostic, Wiper blade installation

  John Sweitzer
a year ago
I use Gates Ford for servicing on all 3 of our Ford vehicles and I have always been completely satisfied with the service. It is not always the cheapest but I have full confidence everything is taken care of in a professional manner and if it is repairs, they are done right the first time

  Andrew Zimmerman
a year ago
Warranty work for a door actuator. 1st appointment was in January and needed to order part. In July, I hadn't heard anything and was told they needed to order the part after I dropped the truck off. Finally in September I had to call again and was told that the part didn't show to be on order. After the 3rd time and 10 months later, it was finally fixed. Terrible customer service.Service: Auto power window repair

  Billy Azzinaro
a year ago
Come here for routine service and oil changes. Very friendly sales and service staff, checking in often to see how they can assist or help. Service team is fast and has no issues explaining things, as well as handling our tips and tricks on how to make your vehicles last longer and run smoothly.Services: General repairs & maintenance, Tire rotations, Wheel alignment, Brakes, Auto maintenance, Oil changeServices: General repairs & maintenance, Tire rotations, Wheel alignment, Brakes, Auto maintenance, Oil change

  Daniel Karrer
4 months ago
They do not have enough qualified service techs and your vehicle will not get done in the promised time.

  Maria Mackey
a year ago
I took my Ford Explorer for a recall. On that day I also have another commitment and told them what time I need my vehicle. They called and I picked it up one hour earlier. Thank you I appreciate punctuality.

  Zach Brewer
7 months ago
I was treated politely, my car was serviced well, the work was completed in a timely manner. Thanks!

  Jeremy Wilhoite
7 months ago
Gates Ford was a great experience. They did everything we expected. Will be back for service.

  joshua morris
4 months ago
The service department is always fast and helpful!

  Tom Botkin
9 months ago
The service manager was very friendly and knowledgeable. The service was fast and very well priced.