Walters Toyota

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ella Spence
a week ago
Came here knowing we needed a new car, was met by Austin almost the moment we drove in. He was extremely helpful and understanding of the stressful time of buying a new car. He stayed with us from the moment we started looking until we drove off in our new vehicle. He was able to work with us and help us to find something within our price limit. Would definitely recommend Walters Toyota for your next vehicle. Ask for Austin!

  Stacey Sturgill
3 weeks ago
Our experience at Walter s Toyota was great! The salesman, Spencer, was very helpful and knowledgeable. Paul Hall, the Finance Manager, was very professional and explained everything in detail. We highly recommend this team when you are looking for your next vehicle.

  Tina Johnson
a month ago
We had the best experience with Walters. Everyone was very helpful and exceptionally friendly and their business is one of the cleanest places I ve ever been inside. Would highly recommend if you are looking to purchase a new or used vehicle.

  Jeanette
a week ago
I went to Walters Toyota to have my oil changed in my 23 RAV4 and when I got home there was grease on 5 places on my headliner. I called back and spoke to the service manager about it and she acted like it wasn t a big deal. She said to bring it back in on another day and they would clean it. I took it back and told them I needed it cleaned and they said they would tell the service manager I was here. She never came out to talk to me.She didn t have enough respect or concern to even come and talk to me.This is the second time this has happened at the Walters Toyota both of my new vehicles. I understand mistakes happen but I don t thing the manager really cared. I am very disappointed in how they treat my vehicle and how they treat there customers.

  Nathan Fleming
2 weeks ago
Great place to purchase your vehicle from. They will do anything to help you get into a vehicle. They ll stay as late as you need

  Eilonwy Spackledust
4 days ago
Generally good experiences here, but extremely expensive to get a diagnostic only to be told you have to take the vehicle elsewhere for repair. Recent visits have seemed less organized and helpful than previous ones.

  jernay Green
a month ago
Austin and Sherri were amazing to work with! They were able to get me into a car fast. I will definitely be getting future cars from Walters.

  Nick Bailey
8 months ago
After dealing with 6 dealerships with horrible results, Walters was a heaven sent. They got me in a beautiful Toyota Camry. Please check them out.They were straight forward on the phone and it was worth the long drive through beautiful Kentucky. Thank you guys.

  Marquita Cottle
a week ago
I just got my windows tinted through J&M Custom at the Walter s Toyota Nissan dealership. So happy with the job they did!

  Katy Reynolds
5 months ago
I bought a used car a couple of weeks ago and I cannot say enough good things about this location! JB worked really hard to accommodate my needs and wants. Several team members worked after hours to make sure that I got to drive off the lot in my 2021 Toyota Corolla I will be a repeat customer!The whole process was smooth and comfortable. Thank you!!

  Jim Perry
a month ago
Walters Toyota takes good care of me. Kati, Ben and Jane are great!! I m very pleased with the service I receive.

  Deborah B.
a year ago
Austin Steven's at Walter's Toyota was the best salesman I've worked with to date. He was honest and up front and he did everything possible to get me in the vehicle I wanted for the price I needed. Couldn't recommend him enough!

  Jabo Miles
5 days ago
Friendly, courteous, and professional. Even had a play area for my toddler grandson to play in while we waited.

  Katie Cyfers
a month ago
These guys really went out of their way to make sure I got exactly what I wanted. Excellent buying experience.

  Barry Johnson
a month ago
Everything was smooth and the saleswoman Beverly was incredible to deal with. Mike Debord was also super nice and helpful!

  Jessica Curnell
a week ago
This is my second time purchasing a vehicle with Walters Toyota, and this process was made just as easy as the first!

  Alan Hatfield
a month ago
Jamie is great !! She was very helpful with everything. If you are looking for a car give Walter's a try.

  Curtis Pruitt
3 weeks ago
Staff was courteous and efficient, Todd and Cati were professional and eager to get everything taken care of. Appreciate the hard work

  Kyle Sargent
a month ago
Elizabeth, Mike and Paul were great to work with! Highly recommend this dealership!

  Malisa Smith
a month ago
Great place to do business. Elizabeth even picked us up in our new car.

  Dottie Fairchild
3 weeks ago
Wes is a great salesman and Sherri the finance person was so helpful and friendly!

  David Emmons
a month ago
i have to say that spencer is the best salesman i have ever dealt with and he will always have my business!!!!!

  Tiffany Frazier
6 months ago
We had an exceptional experience with Walters Toyota when they went above and beyond to repair our son's vehicle. From start to finish, their commitment to customer satisfaction was truly remarkable!Between my family and I we have bought 13 or more vehicles from Walters Toyota due to the loyality they provide their customers. Carl Canterbury and his team were incredibly attentive and understanding. They truly exceeded our expectations and our loyality remains at Walters Toyota.We couldn't be happier and would refer their Sales and Service team to everybody we know!

  Chasity Turner Boggs
5 years ago
updating this review I'm leaving it at 1 star only because I know others go thru reviews the same as I do, to look for the 1 star or negative reviews to get an idea of the pros &cons of a company.So after Nissan denied the warranty work, I was contacted by Bruce Walters Ford lot, where I purchased the vehicle(this dealership has multiple lots, keep that in mind). Since my car was under factory warranty I had to take it to their Nissan lot. This is where I think some of the main problem lies, which was talked about later and is something their company is looking into. Some way to better communicate lot to lot when it comes to repairs. After discussing the ordeal with the sales manager Eric at the Ford lot, he was very nice and understood the situation was a huge mess and worked with me, covered the cost to get my car repaired, I do appreciate that. I would suggest that if you purchase from this dealership and have any kind of issues to stay in contact with the sales manager @the lot that you purchase from so there's not such a delay in getting to the bottom of the problem and repairs done. I'm still not satisfied with Nissan's warranty, but that's not something the dealership can control of course.But I am satisfied that they offered to help cover the repairs. Not sure if other dealerships would do that.1 star is very very generousPlease whatever u do, do NOT buy a" certified pre-owned" or whatever lovely name the throw on it... vehicle from this dealership no matter which lot u go to, you're getting got! Factory warranty is bogus! Don't waste your time money on extended warranty either. & Definitely do not have your vehicle serviced through them. Because apparently they sell this kinda garbage This vehicle was purchased 4 months ago. Even tho we kept maintenance up it did not make a difference, the damage was done and I'm responsible to pay out of pocket for an engine and turbo that the lovely factory warranty will not cover. That type of damage does not happen in 4 months! 20 grand down the drain. Please look into reviews and any info u can on these dealerships before you end up in my shoes I wish I would have researched because now I'm finding out how they really work. It's sad that anyone would conduct business this way. Your warranty's are worthless! If you make a purchase from here, hope u saved enough for a good pair of walking shoes

  Philip Sykes
a month ago
Great service department, with knowledgeable staff throughout. They are highly recommended!

  W. Wright
3 months ago
Great dealer to buy your new car or truck! Great service, friendly sales personnel and staff

  Randy Clark
7 months ago
I will never buy another vehicle from them, my rear passenger door on one side would not open from the inside so I took it to them and still under warranty and come to find out they are a switch on the inside of each passenger door to lock and I must have hit the switch unknowingly so when I got there they took it back and around 15 mins later they pulled it back out and said it was ready to go and they told me the problem and said that will be $147.34 I said what they said that s what the technician charged an hour I said it wasn t back there an hour and I wanna speak to management and she wasn t friendly at all and said that s dealer policy. After being a customer for years with Walters Toyota and they charge for such a simple flip of a switch almost $148.00 that s really taking care of a regular customer that s robbery. Well I bought my last vehicle there, I would suggest if anyone has any kind of problem with a vehicle you buy from them research it before you go because they will burn you up. Also my lane departure feature wasn t working properly and he said we can look at it also and that will be another $147.34 on top of what I already paid so I said forget it. This dealership is thieves I wouldn t recommend them to anyone.

  Minty Verbeten
9 months ago
Austin is fantastic to work with. He is honest, friendly and works hard for the customer to meet their needs. It was a pleasure working with him. After purchasing our car, we know we can always call on Austin if we have any questions or need help in any way.

  Catrina Sexton
a month ago
The staff is friendly and very helpful! Couldn t be happier with our purchase!

  Todd Howard
a month ago
They was super helpful! Got my wife the suv she wanted.