Troy's Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jason Luscombe
a month ago
Troy's is quickly becoming the go-to auto shop because they are professional, reasonably priced, and quickly get my car in and out. I'd recommend giving them a try.

  lauraj glover
3 weeks ago
Never have to worry something isn't fixed right when u pull off the lot has always done an excellent job.

  Dara Hopper
2 months ago
So happy I went to Troys, they got everything fixed and were very reasonable with prices!! Thank y all!!!

  Kerryj Never stupid Snoddy
2 months ago
Great shop they have grown over the years very professional work great people who work there

  Kassy M
8 months ago
Only 1 star because they were able to do payment plan for me. But I shouldn't had paid anything to begin with because if they did their job... i wouldnt have been going through what I'm going through now with the car. Plus I got the car serviced they didn't tell me the issues with engine when they checked it.. if they did I wouldn't have put money towards fixing something in car if the engine was messed up. So now because I wasted money on fixing the cars ac instead of putting that towards my messed up engine i had to volunteeraly surrender it. It would have costed thousands to fix it especially sitting for months. So never again will I go there. One simple thing could have saved me. But obviously their employees aren't trained enough to know what they are looking at under the hood.

  J.T. Crawford
4 years ago
Troy's is my go-to mechanic in Paducah. He's proven over and over to be not only knowledgeable but also honest and trustworthy. He's always done right by me!

  Karoline
a year ago
Troy s used to be my go-to trusted mechanic, but I ll never give them my business again.I took my car in for a moderately loud ticking noise under the hood and rough idle, with a cylinder 5 misfire diagnostic error. I also let them know that the spark plugs were recently replaced at home, in an attempt to fix the error code. After supposedly looking over the car, they said there was absolutely nothing wrong with it and they couldn t hear a ticking noise. I asked them to drive it around and check it again. They called back later and still claimed there was no ticking noise but that they were now getting a cylinder 1 & 6 misfire, which wasn t the error code that came up before. They offered to do a $450 fix to see if that fixes it but they weren t sure if that was the issue. The next day, I went to go pick up the car to get a second opinion. They charged me $120 for a diagnostic test and mentioned they preferred to not work on vehicles after someone else worked on them. After starting my vehicle, I asked the mechanic to come listen to the engine noise. He acknowledged the noise after previously stating it didn t exist. I asked him about the $450 fix. He didn t seem too confident in his solution, but had no issue charging full price. He then started getting an attitude and walked off in the middle of the conversation. Very rude service and highly recommend going somewhere else.

  Brad Darnell
a year ago
Went for alternator replacement ($750) picked up car at closing but immediately realized there was a problem and returned the next day. They broke my motor mounts and left the subframe bolts loose. I told them it was vibrating real bad and engine jumping on start but of course they claim their mechanic doesn t make mistakes. I had to go to the dealer to get verification on what happened. They short cut the job then claimed they didn t and it cost me a lot of money. I highly suggest going to another repair shop.Service: Engine repair

  Manda Barnes
2 years ago
Incredible service! Down to earth and caring, while still being professional and top notch! After having a horrible blowout at 2am on a lonely road in the middle of nowhere, I was dropped at his service shop with my car and no clue what kind of monetary damage might be coming. Woke up to instant assistance and courtesy. They got me in and out fast with great prices and no trouble. Huge thank-you Troy and his staff, they were amazing!

  Paul Vorbeck
2 years ago
First time using Troy's. If you want someone who is fair, trustworthily, and very helpful, You must try this business. Took car in for engine trouble. Was either head gasket or bad heads. After diagnosing they gave me the bad news and highly recommended that I take it back to dealer to be covered by warranty. A very special thank you to Troy's Auto Service..Services: Auto engine diagnostic, Engine repair

  Abi Evitts
5 years ago
This is heartbreaking to post, because my family has gone to Troy s for repairs for years with minimal issues. On the most recent trip, I paid a grand for them to fix my catalytic converter. I finally got it back over three weeks later (they said it would take 3 days) and they had not only drilled a hole in it, but the welding job was so ridiculously horrible that they filled the holes with SPRAY FOAM. I wish there was an insert photo option. There is absolutely NO way that I will EVER return to this joke of a business. Fumes were created in doing so that could have put me or my passengers in a hospital. 0 stars would be more fitting.

  James Hamilton
4 years ago
Made an appointment to have a jasper rebuilt engine warranty work done. Took three weeks to get the appointment, took the vehicle and dropped it off and received a call four hours later that they could not put the jasper motor in because they were not the original installers. They told me that Jasper has a policy that if it was put in within 100 mile radius but I had to go back to the original installer. Called Jasper and they stated they have no such policy. Long and short they should not Jasper Authorized. Would give no stars if that was an option. Not a truthful business in my opinion

  Dan Paul-Heskins
5 years ago
Friendly, fast, affordable. We were passing through town and needed a routine oil change. They took he car in that day and had it ready quickly. The people there also could not have been nicer. Highly recommended.

  Vic Siener
3 years ago
I have depended on Troy's for many years, always honest and upfront about repairs, use only OEM or equal quality parts and found Troy's mechanics to be far sharper than dealerships especially with older vehicles.

  Adam Givens
4 years ago
Troy s auto is the only place I would take my vehicles. The staff is prompt, friendly, professional and communication is great. These are top notch mechanics who can do it all. Your crazy if you go anywhere else period!

  Larry Upshaw
8 years ago
Always prompt courteous service, takes care of needs and always with the best for the customer in mind. Will never overcharge or oversell services. Great group to deal with, especially in times of great need. Thank you to everyone at Troys.

  Autumn Crawford
5 years ago
The only place I ever go to get maintenance on my car. I had to get my car towed off the side of the road unexpectedly, and they were able to fix my car the same day it came in! Everything is done well, and in a timely manner.

  Toten Katy
a year ago
Friendly people, excellent service. Highly recommend for your automotive repair needs or road side assistance.

  Matt Cherry
10 years ago
Excellent customer service! They quoted my a price for labor and when I came to pick up my vehicle they told me the labor was not as difficult as they thought and charged me way less! Not many auto services would be that honest.

  Cedar Bear (Marc W)
6 days ago
excellent customer service

  Mary Pranke
2 years ago
Traveling out of state , only one who looked at it. They fixed it next morning, gave us a ride to and from hotel ....more than reasonable with price .... awesome guysTy so much for being trustworthy

  Debra Cunningham
3 years ago
I dont trust anyone with our Ford F350 except Troy's Auto Service. They are the best.

  Wesley Bartels
a year ago
They good people for what they do for the public and fast at doing things to get you to go back

  Will Porter
6 years ago
They quoted me a price and it raised three times then when o got my van back the belt was not on and it came off as my wife drove it home they did come and fix but it was expensive so go some where else these guys are high and don't do good work

  Buddy
5 years ago
Well, my father-in-law has been going for years and I needed some work done, so I'll see how great they are.

  whathe chuck
5 years ago
Basic 85 bucks an hour mechanic. Not great not bad. Good if you have to use them.

  Matthew Boyett
3 years ago
Great service, great people to work with, honest hard working people that care for the community

  Timothy Tucker
4 years ago
Honest auto repair shop. They even repair BMW's and provide transportation services for you.

  William Cathey
6 years ago
Good service and knowledgeable and good price for repairs.

  Hi C
7 months ago
the best