Paducah Ford, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Linda Lotz
a week ago
Worked with Mitch Hookam March 2024 buying a 2024 Ford Explorer and he was great to work with. He was very knowledgeable, efficient, and personable, but didn't waste our time. We would give him a rating of 10 in every category. We would ask for him to help us if we decided to replace our truck. He was that good. We love the new Explorer. Thanks Mitch.

  Staci Florence
3 months ago
We had a great experience with Paducah Ford. We started looking around when we felt like our local dealer was playing with us a bit. We knew what we wanted when we reached out to them and they gave us an honest and painless experience. They delivered our new truck to us (and I m writing this from the passenger seat!) within a week of purchase from out of state and continued to check in to make sure it was a great experience. We broke our own rules to always negotiate because the price was where we wanted to be and unmatched in our area. We re thrilled with them.

  David Glover
3 months ago
I purchased an F250 six months ago and planned on buying a fifth wheel trailer. Life can change on a dime. I injured my neck and had to have surgery fusing most of it and limiting what I ll be able to do. I contacted Allyn Moore and explain to him my situation and told him we longer will need the F250 and would like to trade back to a F150. He said he d help me to come on the the dealership.He spent a lot of time showing all the options of the big selection of trucks they had until I found the exact model, color, and motor I wanted. His vast knowledge of all the trucks and different options made choosing so easy and a pleasant experience. No pressure what so ever and he made sure I was totally happy and felt I had got best deal possible before he would even start any signing on paper. The whole staff were very accommodating and I ll definitely buy from them again !

  Tammy Sanford
3 months ago
I met the best salesman today at Paducah Ford!! His name was Luke Braden he was helpful, respectful, very knowledgeable about the SUV we purchased. He also made a dream of me come true!! Luke, I will never forget the act of kindness he showed me. You made us feel special. And I sure think you are special.Anyone that needs a new/used car/truck come to Paducah Ford and you need to ask for Luke, you won t regret it.

  Ashley Bealmear
a year ago
Keith was AMAZING at Paducah Ford Lincoln and Mazda and helped me through this entire process, and stayed positive through everything. I m sure I was very stressful and irritating, but Keith was sweet and helped me find the exact vehicle that was right for me. I told him my budget and all the details I needed, and he found the exact vehicle that he felt I would love. He was right! I cannot express how grateful I am to Keith Sizemore! He reassured me every single time I had any doubts, and I absolutely loved that he actually cared about his customer. He really seemed to have cared to put me and my family in something safe, and that was the best part about it all. He cared! If you are looking into buying or selling, you should absolutely without a doubt go see Keith. He knows what he s doing and he will update you through the entire process! Thank you Keith Sizemore! I love my 2016 Jeep Renegade Limited!

  Vito F
3 months ago
New vehicle buying experience from out of state.Five stars for Allyn, my sales rep. He was easy to work with, no pressure tactics, and great follow up to make sure everything went well with my Lightning purchase. Not to mention, they had the best price in the country for the vehicle I purchased. The rest of the team I encountered was very friendly and easy to work with.Trade in was straight forward, and although we did find a minor issue upon bringing my car in that slightly lowered the trade in value; it really was an oversight on my part, and they managed it in a fair fashion which I was grateful for; especially for someone who drove a couple of hours to get there.We had a minor hiccup with the new vehicle I came to pick up; but they figured out a game plan, and went out of their way to make things right. The way I see it; it's easy to get 5 stars when things go right, but I'm more impressed by a business that can handle a problem well and do right by the customer.I've had some follow up questions, and Allyn still gets back to me promptly with what I need.Out of state buyers, I wouldn't hesitate to trust these guys if you plan to make a purchase from them.

  Jacob S
2 months ago
Purchased from out of state. Great experience all around. Dylan was awesome and was very fair on price and offering - always quick to respond. Everyone was very friendly from start to finish. Would recommend to anyone!

  Kaci Bayne
3 months ago
I had the pleasure of working with Luke on the purchase of my first vehicle!! He made sure every thing went smoothly and was great to work with!! I will recommend him to anyone I talk to and definitely continue doing business with him in the future!!

  Susan King
5 months ago
Did not have a good experience. Found a vehicle I was interested in on their website and it took 4 days to locate it. When I was headed there the salesman informed me an employee had it and was I REALLY interested? When I finally got to drive and decided I did REALLY want it and partial financing for 60 months another nightmare. The salesman was not there and the financial person printed up the loan agreement and terms without consulting us. He did it for 72 months no competitive rates AND tried to convince us our payment options were two that included $95/mo or $105/mo EXTRA for warranties. It took a few tries before he would tell me our base rate without the extras. Also when we got home we found a crack in the windshield. I sent my complaints which were to be turned over to management BUT SURPRISINGLY NO RESPONSE!! I love the Bronco!

  Pamela Turner
9 months ago
My first time ever purchasing a car from out of town dealership and the experience was so smooth and efficient. My sales person Keith Sizemore was so friendly and he made the car buying experience A+. He told me all the documents I needed to have as well as what to expect and if only took at matter of minutes. He was extremely knowledgeable n very friendly. Thanks Keith

  Brian Foor
a year ago
During my visit to Paducah Ford the staff were very friendly I had a great experience there. If your going to Paducah Ford I would recommend seeing Mike Felker, he s very dependable. He worked with me to close the deal for the car I needed and stuck with me to make sure everything was alright. I appreciate all his hard work and honesty and it shows he s a good man also a great salesman that deserves your business and I will definitely become a returning customer in the future.

  Alexander Grace
3 months ago
I had my car serviced for fuel issues and very slow acceleration. We were told the fuel pump that is "in the tank," as well as faulty sensor, had gone bad. After the service and a "test drive," we were told the car was good to go and normal. Unfortunately, the car immediately produced the same issues once I left the dealer and got home. Once I took the car back to the original dealer I bought from and then a reputable Ford dealer to fix it, I was informed that Paducah Ford told me wrong about the fuel pump and that the fuel pump that was "fixed" was broke.The fuel pump was in the engine and was bad, which further caused more issues in the car. This wasn't the only issue. It took me two weeks to get the car into Paducah Ford, it took a week for a mechanic at Paducah Ford to get into the car and diagnose it, and it took over a week for Paducah Ford to get the warranty in place plus another week to fix it.A doctors office is faster than this and they want me to be fixed and want my money the same day. Another odd issue was how I made a previous review about this and was told it took 3 days to obtain the warranty, though the writer confused me for another customer. The other Ford dealer that fixed my car had fixed the issue well before contacting the warranty company for a reimbursement. This tells me it should have been done sooner despite our calls. In total, it took us half the time and stress than what Paducah Ford did in their time. Looking back at the service report, the mechanics at Paducah Ford "test drove" the car before I received it. The drive was only one mile, but the car could have easily rolled over a mile while moving the car into the shop. A real test drive could have spotted out the issue before I even get into my car to drive again which no doubt would have been seen. This amount of distrust could have costed me much more than the new car I got and had Paducah Ford look at in the beginning. More issues are still being seen like the lying and incompetence we were given or even like rude comment that was left under my last review. No words can help fix this. We are still investigating these issues and will find a way set this right. A serious issue occurred and we felt very unvalued or cared for.

  David Holmes
4 months ago
Josh was a great sales associate and helped me get into a new car when no one else could, definitely will refer others to come to Paducah ford

  Lee Head
5 months ago
Wanted to buy a listed vehicle that was posted. After a few calls I explained financing was taken care of on my side. The rep told me he couldn't do the deal unless I financed through them... "Cash isn't king" is what he said.I asked a few question questions because I'm confused??The main question I wanted an answer to was is there a prepayment penalty?I was told no. They had multiple banks they deal with.Conversation proceeded and I made arrangements for the two hour journey.I did call before leaving home and asked did we have time to look at the vehicle, I was told yes.About half way down the interstate my phone rang, the rep asked me to pull over and fill out a credit application. I explained that wasn't going to happen, plus was unsafe.After arriving at the dealership, the rep came out and introduced himself. We looked at and drove the vehicle.Upon returning I asked about the prepayment penalty three more times before I was finally told that I would be locked into their financing for multiple months. I politely exited the dealership and headed home.Honestly and integrity gose a long way. I was honest with them, and wanted to do the deal. Unfortunately dishonesty cost them a sale on this one.

  Jennae baker
4 months ago
If you need a new or used vehicle Allyn Moore is the guy! He is efficient, fair, polite & knowledgeable. If you have questions he has answers & he's consistent.Allyn Moore I appreciate your patience & professionalism in making yesterday a smooth transition to get me the car I wanted & needed in record time.Folks, I would like to add that this is where experience pays off & y'all know it's your money we're talking here. This man has experience & professionalism the younger folks don't have yet. This man knows what he's doing & will work with you!

  Andrew Stevens
5 months ago
Used to be a very reputable company, bought 10 vehicles from them over the years between myself and mother, went to get approval for an 11th vehicle. Explained to Mike that what I had as far as proof of income and residency was what I had and was told that it would work. After waiting a couple days, I called to check on the status and Mike was very rude, telling me he had already told me what I needed and to bring it in if I wanted to deal. After sending him the screenshot of his own message back to me explaining that my proof will work, he switched gears completely and starts berating me, telling me they don't finance anyway, he was just trying to get a customer. Take heed, and take your business elsewhere. Or at the very least, don't let Mike treat you like he did me.

  Toni
5 months ago
Service Department...Arron, our service advisor, and Jason, our tech, we're both wonderful. They got us in right away and took great care of us. We're traveling and had to get our batteries replaced. They were great to work with.

  Brandon Walker
2 months ago
Josh was amazing at getting me into a deal that got me in the truck I was wanting. He went to bat for me and got me in a great looking 4 wheel drive. He was patient and went through things really well for me.

  Ben Hodges
2 months ago
They made the process easy. Mike did a great job of showing me the car I was interested in, and making the process as stress free as possible.

  Johnny Sanders
a year ago
Terrance and the crew took good care of me! I m a slow buyer, but when I made up my mind, and told them I had limited time, they made it the smoothest buying process ever! Thank you for putting my in this beautiful new F150 Limited!

  Will Sampson
3 months ago
My family has bought cars from here for a long time but after the way the recently treated my parents I would recommend you go ANYWHERE ELSE. After being talked into purchase the scam that is a 2 year bumper to bumper warranty for a used Volvo my mom noticed the center vents and a part of the touch screen had stopped working. They looked it up and it was still covered so they wanted to bring it in. During the sale of the car as part of the upsell the man who sold them the car promised a loaner if ever work needed to be done. However when my dad called him about a year later he denied ever saying anything about a loaner car, accused my dad of calling him a lier (which he was doing cause the guy is) and hung up on my dad. Can you imagine the insecurity and childishness of this employee? Can you understand how terrible the rest of the management must be that this man still has a job and is protected despite horrible behavior? Despite a lot of complaining and bad treatment they at least honoured the warranty and took it to a Volvo dealer to have fixed. I don't know if they just think picking on older people is safe cause they don't have the technical savy to leave reviews... but as they now know their children certainly do.

  Brenda May
5 days ago
Great selection and helpful and friendly associates GREAT PRICES come check them out next time you need a new or used vehicle THEY WILL WORK WITH YOU TO OUT YOU IN A GREAT VEHICLE YOUR NEEDING OR MAYBE ONE Your JUST WANTING THANK YOU PADUCAH FORD

  Blake Martinez
5 days ago
They sold a car to a mentally challenged person that wouldn t even go into reverse. Highly recommend not buying a car here. What a joke.

  Jason Langworthy
3 weeks ago
Bought online. Good communication. Did everything the way I asked. Better than any Ford dealers in North Alabama I know that much. Lifetime powertrain!

  Savannah Toal
10 months ago
I had such a great first time buying experience here! Allyn Moore was amazing and I felt very welcomed at this dealership! 10/10 would recommend!

  Terry Layton
5 months ago
I found a listing on the website for a 18 Mustang i fill out the info. I get a call later in the day asking for my VIN, pictures, Mileage and if there was any damage to the body on my trade . I did all of that. I know i was upside down on my trade. Last i get a text saying the car was sold an hour ago that is real customer service there.

  Nerd Made
a year ago
I bought a new f-150 limited from here. Keith was great. He was helped me the minute I walked in the door, and made sure I got the best deal on both the truck I was buying and the one I was trading in.

  Kalli Champion
a year ago
I had a great experience purchasing my new Camry! Keith Sizemore at Paducah Ford was very professional and easy to work with! 10/10 recommend this dealership and Keith to anyone!

  Susan Settle
2 years ago
After having an unfortunate experience with a dealership in Peoria, IL I needed to upgrade my vehicle I bought last September. I arrived at Paducah Ford in KY and met Mike Felker. I can't begin to put in to words how wonderful he was to work with. I was blown away by how well he took care of me in every aspect of the purchase. I want to give an extra shout out to Tommy C. in finance. He, too, went over and above to give me the best service a girl could get. If you're in the market don't think twice about seeing Mike for your next vehicle. Thanks guys!!. You're the real deal!!

  Eric Lane
a year ago
I just purchased a 2018 Ford Edge. I found it online and completed the deal over the phone. Paducah Ford was extremely, helpful, transparent, and professional. We live over 200 miles away from the dealership and they even set up a delivery of the vehicle to my job. Mike Felker was a pleasure to work with.