O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Valerie W
3 months ago
I came in to this O'Reilly's store last night after calling and asking if someone could look at my car and possibly tell me what was wrong with it. I was told "sure bring it in and we'll look at it." I get there and I was told to just wait because the employee behind the desk didn't want to go out and look at my car Im assuming because it was cold. I preceed to tell the store employee what my car was doing and he says "oh I'm 100% sure its your alternator." Not once did he look at it! He could've tested it to be sure. But nope, he was too lazy to go out and look at it after telling me he would on the phone! And didnt even offer to jump start it for me either! Very poor customer service!!

  Scotty Wilkerson
3 months ago
It's good to have an auto parts store closer to me, I do have check to see if they have what I need online, they do have some knowledgeable people , but some of their staff have no clue.

  Jan Solomon
8 months ago
I stopped late in the afternoon to get help with identifying what a maintenance required light on my dash of my suv meant. I didn't get the gentleman 's name who worked at O'Reilly Auto Parts that helped me, but he was very professional & helpful. He made several trips inside the store & my vehicle to determine the information I needed. He even referred me to a local mechanic near by to help me further.

  Donna Boulton
a year ago
Zack was very helpful & kind today when I purchased a new battery. I always buy from them because they are friendly & efficient.

  Tammy Rockwell-Barclay
a year ago
Normally when I go in this store (driving the vehicle I need something for); they will help. I needed a low beam light for my 2016 kia sorento. I also had my Vin. The guy told me it could be 1 of 2. Why is it the guy I got help from before could help me and he could not. He wouldn't even go out and look at it and I was the only customer in the store AND he had another person there. I just needed the low beam light. Super disappointed in the employees today.

  Jerry Wilson
3 months ago
Very well have knowledge on automobiles and other related auto needs

  Amanda Hemphill
2 years ago
Great store! Everytime I've gone there to buy something, no matter who the employee is on duty; they have always been friendly and helpful. I ask lots of questions in an attempt to gain basic car knowledge so I can impress my husband! They are always more than happy to help, explain stuff. And even go out of their way to find me the best deals! I recommend the Lone Oak store to everyone!

  Leslie Driskill
5 years ago
Had a good experience. Not every employee knows what they are saying, they just mumble through it, yet try to be helpful. This trip there, the guy admitted he wasn't familiar with certain products and steered me towards those he knew about. Personally I'd rather have someone who's honest, than to try and just make a sale. I'm sure nobody out there, as a customer, wants to make an extra trip back to the store just because someone gives the wrong product or automotive part.

  Bob Caron
10 months ago
Manager Zach was very knowledgeable and helpful- installed a new battery and air filter for us

  Susan Brunson
6 years ago
Of course, my car picks the coldest morning of the year to have a battery failure. After a jump start at home, I headed to OReillys on Lone Oak Road to buy a new one. They were fantastic and even changed it out as I waited inside. I know a tip isn t expected, but dang it was too cold to overlook such quick and efficient service. Thanks!!

  Chris otey
a month ago
FIRST PART WAS JUNK. BUT THEY FIXED

  Joseph mcclelland
2 years ago
They had the best customer Service And an employee named Ryan was the first out of all surrounding store to help me with my parts

  John Tribout
4 years ago
Helpful staff. Even when a customer ahead of me was about to get the cops called on him for being seriously harsh on the Employees. Thought it was going to get violent, but Employees were super professional and handled it best they could.

  Robert McNabb
5 years ago
A young man named Forrest helped me with a long list of preventive maintainence engine parts for my truck,as I prepare for summer travels.A+ service from a knowledgeable staff!

  Jeremiah Morris
6 years ago
When our truck broke down and the only available ball was locked the associate helped break the lock off the truck in order for us to keep our trailer going. Unfortunately they did not have the part we needed to repair truck, but we are very thankful for the assistance that we received.

  Kaila Allen
4 years ago
Amazing customer service. Joey was so helpful. They Didn't just try and sell me a bunch of stuff because I clearly don't know much about cars.

  Timothy Tucker
4 years ago
Great parts but more expensive than other parts stores for identical items. O'Reilly is still a great and reliable source for your parts. 5-stars indeed.

  Diana Upon
2 years ago
Went in to check my battery and was all gone 20 minutes later with a new battery. They where every friendly and helpful.

  Larry McManus
5 years ago
Nina and the crew were amazing. They helped us big time- to get back on the road with the new alternator for another six hours of driving.

  mike boyd
a year ago
Store was built in 2002, still looks brand new inside.Parts guy very easy to deal with.

  Brian Fox
2 months ago
Very Knowledgeable Staff

  Shon Williams
a year ago
Anytime something's wrong with my car I go to O'Reilly's to get the best help and everything I need to keep me going to today

  shawn pitchford
a year ago
They are nice people, always have what I need, and I never have to wait often.

  Nicolette Badger
a year ago
Very helpful and friendly staff...bought a battery and it was a great price

  Tech Student
a year ago
There is a guy there. He always helps me with my brothers rig. He is a big help. Totally solved my problem.

  Nick Reyes
3 years ago
Great service! Tested battery and alternator and Forest was kind enough to install the battery in my wife's car.

  joe baker
4 years ago
Fair, but had better luck looking up part numbers myself cause they didn't even know they could get what I was asking for

  Jeremiah Decker
2 years ago
The guys on lone oak road are always helpful and don't act like you're bugging them if you call and ask a question.

  Nancy Cramer
5 years ago
I had something blow onto my car in the storm last night. The lady there helped me with rubbing compound. She went out and viewed my car. Was so hepful.

  Wayne Chumbler
5 years ago
The parts people where very helpful. Friendly.an nice .Good group at that store .