Coad Toyota Paducah

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Stanley
5 months ago
I recently bought a 24 Camry hybrid and drove 8 hours from Iowa to pick it up. There was no surprises or markups of any kind once I got there and the people were all knowledgeable and welcoming. Would highly recommend the road trip to buy a car from them.

  jew395
2 months ago
Coad of Paducah has one of the friendliest and professional staff of any dealership I have ever experienced. They do an excellent job in the service department, and you can leave knowing your car or truck has been serviced correctly!

  Gregory Alles
7 months ago
We purchased a new 2023 Toyota Sienna Limited van from Coad Toyota Paducah on August 30, 2023 and it was absolutely the best experience ever regarding buying a vehicle. Great decision. We look forward to years of great service from this group.

  Jay_qwell_en
5 months ago
Nicholas McDowell was the sales consultant we communicated with. When I first reached out, I made it clear that we were only considering a vehicle. He was patient with me, seemingly understood our predicament and answered every question I had no matter how silly they seemed to me. Never once did I feel like he was guilting me into making or purchase or hassling me to make a purchase. When I finally gave him the word that we were officially going to buy a vehicle, I gave him specific financial perimeters we needed and explained the importance of the warranties available to us. He went above and beyond finding exactly the right vehicle for us with everything we needed warranty wise and fitting our finances. We only looked at one car that s how well he listened and understood. The buying process couldn t have gone any smoother. We absolutely love our car and definitely will be life long Toyota customers.

  Marinel Dunigan
2 weeks ago
Coad Toyota Paducah has been exceptional to work with--from shopping for the exact vehicle I wanted/needed, to financing, to getting me oriented with every feature of my new car--everyone has gone above and beyond to make for sure that everything is exactly as I expected. This is my second new car purchased at this dealership, and I will continue to give them my business in the future should I need another one. Thank you to each and every person who has helped me through this entire journey and process.

  FullMil Right
2 weeks ago
COAD Toyota was the best experience we could have asked for when searching for our new Tundra. Nick McDowell treated us like family, delivered an amazing truck and made the experience one that will definitely make us repeat customers. The entire COAD Toyota staff will go out of their way to make you feel comfortable and exceed your expectations of what a dealership can/will do for the customer.

  Dimples 73
a month ago
In for oil change. Service technician apparently didn t like my floor mat and said it wasn t factory so he just threw it in the back floorboard up against the back of my driver seat. Also tried to charge for the oil when my husband supplied it. Big hassle to correct ticket. Husband asked how much for brake pads and they were DOIBLE from what another dealership quoted. Been using them for years but no more.RESPONSE TO REVIEW. No they DID NOT EXPLAIN ANYTHING except how much the break pads were. No conversation about the floor mat! Husband noticed the floor mat was missing when he got home. I was in the car by then and saw it in the back floorboard up against the front seat. Get your story straight.

  Princeton Fire Brent Francis
a month ago
So far so good. Our salesman and the staff were a pleasure to deal with. We bought a new Toyota RAV 4, it's my wife's vehicle and she really likes it. We would recommend our salesman, John Williams, and Coad Toyota!

  Erica Harrison
a month ago
We had a great experience buying a car from BZ here. When the car we were looking for wasn t available on the lot, he explored alternatives to find what we were looking for as fast as possible. He made the process simple and pleasant and we are thrilled with the purchase!

  elisha wooten
a month ago
Bought a $56,000 suv. 6 months later, still don t have the promised key fob. New vehicle doesn t come with custom mats any longer I guess. Told they could order them for me to purchase out of my pocket. Never told interest rate on my purchase. Pretty sure that s illegal. Having oil change let s have sensor checked on rear door-$155 to diagnose the problem. Will never buy from Coad Paducah. Definitely down hill since Mike Smith.Sad!

  Pam Arrington
2 months ago
Easiest car purchase ever! Maria was prompt to reply to my emails. I knew my exact financing terms before I arrived and nothing changed during the purchasing process! I love my new 2024 Camry!

  Rose Swierczynski
2 months ago
Because of an unseen incident, we had to buy a new car. After research on type we wanted , we decided on RAV4 XLE. We went to Coad Toyota in Paducah. We meet with Josiah Johnson. He was very understanding of our situation and what we wanted. He let us talk and asked us what we needed in a car. The whole team we dealt with were great, Hayden, and Roger. Thanks again

  Janet Kampwerth
8 months ago
A BIG Thank You to Richard Scott and COAD Toyota Paducah. Loving my Toyota Camry Hybrid XSE. Still pinching myself because I can't believe that this is mine! From walking into the dealership with a friend (I had no intention on buying a car) to leaving committed to this beauty, my experience with Richard and the COAD Toyota Paducah team was more than I could wish for. No pressure to buy, just good advise, suggestions and exceptional customer service. And Richard, the tinted windows are the icing on the cake - Thank You! I can't say enough about my experience. I would highly recommend COAD Toyota Paducah if you are looking to buy. You will not be disappointed.

  James Bright
2 months ago
Long story.....I have been looking for a 2013-2017 Honda Accord Ex-L for about 2 months. Wanted one with lower mileage, one owner, carfax verified no accidents for around $15,000. Michael (sales manager) posted one on FB marketplace last week. Messaged him about it and it checked all the boxes ($15990 price). Had several pictures of vehicle but only from a distance. Was told this was an extremely clean car and had over 50 people messaging him about it but I was first to message him. Put a $500 deposit on it and agreed to meet this past Saturday 1-28-2024 bringing a cashiers check. Drove 3 hours one way from St. Louis and got to bank at 9:00 and got cashier check. Got to dealership and got told I would be dealing with Josiah (salesperson). Walked to car inside seperate garage space (it was raining) and my wife immediately noticed the bumper was hanging off the front end and several scratches. Crawled underneath front end and noticed subframe was damaged in several places and rusted. Bumper was missing several clips and was barely hanging on. I was EXTREMELY SHOCKED AND VERY MAD!!! I immediately asked for my $500 deposit back which initially they tried to lower price by $1000 but I declined and they did give my $500 deposit back. Wasted 7 hours of my day, $40 in fuel and $10 for cashier check. To have this done by a national branded dealership is beyond infuriating and extremely disappointing and unacceptable!! After my wife and I left, I looked at FB and the ad was back up but now showed the front bumper being popped out but only said "slight paint damage"!! If I would've been showed the damage pictures beforehand I would've never even drove 3 hours one way to come look at the vehicle! Be forewarned buying a used vehicle from Coad Toyota of Paducah especially if Michael is selling it! I hope Toyota reads this message and see what kind of dealership is representing them.

  Drake Johnson
8 months ago
Coad Toyota made buying a new car easy and a great experience! Shout out to BZ in sales for all the help he provided and getting me in a brand new car that I love! Shout out to Craig in financing for all of his help also! Over all wonderful experience! Definitely recommend doing business with these folks!

  Carolyn Wheeler
a month ago
Hello all. I want to tell you I love Coad Toyota Paducah. I've been a Toyota customer for a very long time. (71 here) I've had five Toyota vehicles and the one I just purchased makes six. I now have a 2024 Toyota Corolla Cross Hybrid. I LOVE IT. Love, Love, Love it. I signed my papers on Valentines Day and am calling her my "Cutie Pie". I ordered my car on 11.27.23 and it arrived on 2.12.24. B Z Duwe was my Salesman, and he was very professional and always kind and put up with my calling once in a while to find out the status of my car. This was the very first time I had ever ordered a car and he was a gentleman and walked me through the process. Craig in Finance was his right-hand man. I will always go to Coad, but I can say once on vacation I needed my oil changed and went to the Dealership in Flaggs Staff, Az and it felt like I was home. Toyota picks the best people to represent them and B Z Duwe is at the top of the list.

  Michael Winnans
a year ago
VERY positive experience here. I am glad I jumped at the opportunity to get the truck I wanted after learning the hard way to act fast as vehicles are not seeming to sit on lots very long right now. However, I am very glad that I was lead to COAD Toyota as this was the best I have ever been treated at a dealership. I've seen salesmen and finance managers work to get me "a vehicle." The effort to get me into the EXACT truck I wanted was unprecedented. Being in a unique situation with a fairly recent change in employment, they were undeterred when it came to getting me the vehicle I wanted. That dilligence taken in consideration with a GREAT price, kind people, and outstanding service; not only am I glad I did business here, it will be my first and only choice in years to come. I'd recommend them to anyone and everyone I know. Ask for Josiah Johnson and he'll take great care of you!

  Sierra Carr
4 months ago
Let s start with the fact that I paid for a multi-point inspection and they failed to realize on the first time that my running light was out, my oil was not full nor my windshield wiper fluid (that they marked full on my report) along with the fact they marked my transmission fluid as full when I have a SEALED transmission so it was not checked. I also called and asked to have the oil changed and windshield wipers replaced as well. Upon picking my car up, the services I asked to be performed were not done and they over-charged me $83.00 but claimed it could not be refunded. They then offered a complimentary oil changed and new wipers , complimentary being that they get to keep the $83 they over charged me and lose $67. When my vehicle was dropped off today, they ran another multi-point inspection as well. In 3 days difference, apparently my air filter went from good to needing to be replaced today and my battery health went from good to needing to be replaced today. Oh, they also missed the headlight AGAIN until I brought it to their attention. Literally wouldn t trust them as far as I could throw them with my vehicle nor my business.

  Andrea Gammon
2 years ago
We have nothing but great things to say about our experience at Coad Toyota! From initial communications (we aren't local), to the paperwork, price negotiation, all the way to the actual purchase, it was hands down the smoothest, easiest, and most transparent experience we've ever had at a dealership. Which is saying A LOT considering what some dealers are doing in this pandemic market. There was no shady business regarding timelines, price markups, or unnecessary add ons to mark up the price, etc. Everyone was super kind, and straightforward. You can tell they take pride in being a trustworthy business. We traded in a car and purchased a new Sienna, which we are very happy with! We will definitely be coming back if we are ever in need to replace our second vehicle!Special shoutout to Maria Moore - she was absolutely amazing through this & is the reason we got the van we wanted. She was upfront about what they had available, but also put in some work through dealer trades to get us exactly what we asked for. She was responsive, kind, and knowledgeable. She answered all our questions and if she didn't have an exact answer at the time she didn't just make something up, she made sure to do her due diligence before getting back to us - a very rare but important trait not many salespeople have these days!Thank you for being a trustworthy business during this hectic car market!

  Ashley Hook
5 months ago
Sales team at Coad was very easy to work with, helpful and informative! Excellent service from my salesman John Williams to finance with Robert Joseph and several others! Thank you I love my 2024 Camry!

  Claire Elder
7 months ago
Bought my new Camry from BZ Duwe at Coad Toyota. BZ and everyone we dealt with were super helpful! They thoroughly explained everything about the car, the many options, warranties, and financing. I'm super comfortable with my vehicle choice, and would totally recommend Coad Toyota of Paducah to anyone!

  Leslie Ravens
a year ago
Coad Toyota makes buying a new car an easy, stress-free experience. The sales team, Nick Curtis and BZ along with the finance department, Craig are knowledgeable in the automotive industry and walk you through the car buying process. I left with a positive experience and knowing every feature of my new car.

  Brett Baugher
a year ago
We had the best experience purchasing our 4 Runner with Coad. Maria was super to deal with! She ensured the vehicle was complete with accessories we ordered ,and we couldn t be happier with the finished product. From sales to parts to finance, the Coad team was professional and a 5 star service.

  Justin T
2 months ago
Special thank you to BZ at Coad Toyota Paducah for helping me get my new Tundra. I highly recommend him if you are looking to buy a Toyota.

  Haley Torres
5 months ago
I recently had the most pleasant purchasing experience at Coad Toyota, thanks to Maria! I bought a grand Highlander amidst these crazy current market conditions but Maria made the entire process simple and transparent.One thing that truly stood out was the pricing transparency. In a time when prices can be uncertain, Maria ensured that I had a clear understanding of the costs involved. It was refreshing to work with someone who prioritizes honesty and openness.Despite the challenges posed by the current market, Maria went above and beyond to make sure I had a smooth buying experience. From start to finish, she guided me through the process and made it all hassle-free. Her professionalism and attention to detail were truly exceptional.I highly recommend Maria and Coad Toyota to anyone looking for a new vehicle. Their dedication to customer satisfaction shines through, even during challenging times. Thank you, Maria, for your outstanding service and making my grand Highlander purchase such a positive experience!#CoadToyota #OutstandingService #TransparentPricing #SmoothProcess

  Jason Heick
2 years ago
Many issues with this place, it was not a happy experience at all. Only good thing out of the deal was the sales person Maria. The managers there are only good to you before you buy the vehicle, soon as you are signed up the mood changes....Vehicle did not have a oil change there I had to take it to my local Toyota dealer, then Coad paid them directly but still, who forgets to change the oil before the sale??2 days after purchasing my 2018 4runner I washed the vehicle and noticed the rear bumper was out of line a little. I followed the trim to the wheel well and noticed 3 DRYWALL screws holding that side of the bumper to the vehicle. I immediately reached out to Maria who was my salesperson (who was very helpful) Hoping since the vehicle was just purchased the Manager Jason would help and get this fixed the way it needed to be. Unfortunately he didn't think it was that important to make a customer happy and only offered to pay 500.00 towards the repair. (Which was only half)It took about 3 weeks to finally get the check after repeated emails/calls to the dealer.Fast forward another 2 weeks notice pink fluid on my garage floor.... I called Coad to let them know (since it was under their warranty my sales person said)Come to find out, Coad warranty does NOT cover that part. Thank god Toyota powertrain warranty covered it but is a water pump going out at 30k miles something to thank god about???.Then the biggest blessing of them all was being in a rear end collision that totaled this curse of a vehicle out. I got my money back and went to a total different dealer and bought a newer model.Now Jason and Jordan, since you were not helpful with the first time around you did not receive my 48,000$$ for the second purchase.Obviously others had good experiences here but mine ..... not so much. It was a total waste of time and headache.But Maria was good, hopefully she will leave and prosper somewhere else.

  Marian Abell
2 months ago
I am very pleased with my interaction with the sales staff at Coad Toyota Paducah. Very friendly, helpful, and finished the paperwork quickly. Love my 4Runner

  Deborah Chambers
a month ago
The dealership was very familiar with my vehicle and the services it needed. They were very efficient in getting the work done, as well as in explaining in detail the work that was completed and the cost.

  Tom and Cherry Pyron
2 years ago
We recently bought a new Rav 4 Hybrid from Maria Moore at Coad Toyota. It took awhile to actually get our car but we had heard on the news about the shortage of new cars so we weren t surprised. But Maria regularly was in contact with us with any updates on the delivery of our car.But delivery day did come and we love our new car. This was our first hybrid and we were unfamiliar with many of the new features on this car, but Maria helped us with hybrid driving techniques and using our new gadgets.Thanks to Coad and Maria for making this purchase a pleasant experience. We love our car.

  Mitch Webb
a year ago
Bought a Used 2017 Ford Fusion. Michael Mix and BZ helped me so much! Highly recommend getting your new or used car from COAD. They will answer any questions you have and make sure your fully satisfied.