Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Gunner Hollin
3 months ago
Had a tire leak due to a nail. Went in and they were able to patch the tire and have me back on the road within an hour! Super honest about the work that was needed and fair pricing. Scott and his team are super knowledgeable and super punctual! Thanks for your help and will continue to have my services done with you!
Hutson Kovanda
2 weeks ago
Pulled in with no appointment do to a flat tire. They told me the wait would be about an hour before they could look at it- it was maybe 30 minutes. They were able to fix the tire and get me out of there within a little more than an hour. They didn t try to sell me on anything which I greatly appreciated - as so many other places will do. I have some factory scheduled maintenance coming up and rather than take it to the dealer like I normally do, I m thinking I ll come back here
Kaylena Maltaner
6 days ago
I went to this location yesterday for a oil change, and I never go to that location. I felt like they over charged me for a standard oil change. $37 for my oil change ( not synthetic) I kept asking if they did standard and the guy said yes and it's that much because I'm in a different state, I felt took advantage because I was a female. I would never return to this location ever again.
Taylor Young
2 months ago
I showed up here approximately 30 minutes after getting rear ended and they had my muffler fixed in no time. Not only that, but they were friendly and kind. Thank you Scott for your generosity today.
Rebecca Hackett
6 months ago
Excellent service and pricing! Very trustworthy and I take my vehicle there exclusively because I know they will get the job done! Scott and his team go above and beyond to make sure you leave with your vehicle repaired correctly (they just recently spent their time fabricating/welding a tool that I had missing so that they could complete a repair without just giving up and/or breaking a part just to get it done). Thank You guys! Very much appreciated!! Definitely will be back for my next service!!
Scott Kolesar
4 months ago
This place rocks. Let me tell you, I had to call them because my daughter who is going to school in that area had an issue with her vehicle. It appears her battery may be going bad so I called here and I spoke to Scott and RJ. Both of them were awesome! They we're very understanding and treated my daughter with respect and fixed the problem very fast and correct. I could not be more appreciative of them for not trying to screw my daughter over. Some places now see a young lady come into a repair shop and they'll try to get them to spend thousands of dollars on stuff they don't need. That did not happen here. I would strongly suggest using this place if you're in the area and need some work on your vehicle. Thanks again guys!!
E. H.
a month ago
Managed to see our car and fix it up right away. Very grateful for their quick and efficient service.
marty madden
10 months ago
Just a shout out to Scott and his team at the Newport, KY Carx. We have had multiple vehicles serviced here and every encounter has been spot on! From price, to diagnostics, to actual repairs, they have always done an exceptional job. Scott takes the time to explain and diagnose the issue. He has always been fair and honest when handling our vehicles (we currently own three and all go to Scott for service). As parents, we always encourage our children to take their vehicles to Scott. Just got my 2013 Jeep Wrangler back from service and it runs great. Thanks to Scott and his team for another great service encounter!
Eric Simpson
9 months ago
When I dropped off my Jeep I let the guy at the desk know I purchased the tires from another car-x location so I could get a free rotation. He told me I would need proof of purchase because it was another franchise, which wasn't a big deal.The next day the same guy calls me and says the oil change is done but couldn't complete the tire rotation because the lug nuts are "too tight". He said he didn't want to work on it because he didn't want it to be his fault if something broke.So, I picked it up and took it over to the Western Hills location. They were able to rotate the tires with no issues.For whatever reason they didn't want to give me a free rotation, so they lied to me. I don't appreciate all the extra work I had to do for a simple tire rotation.Ronald Hall is listed on the receipt.
J Barnhill
9 months ago
Had muffler work done on my truck. Scott did amazing work and made me feel like a true customer. Would highly recommend for Top Quality Service!!!Service: Auto exhaust system repairService: Auto exhaust system repair
Sydney Pompilio
10 months ago
Amazing place & people! Very honest about pricing and where I could get certain parts cheaper. They were really on top of getting the parts that I needed and fixing my car as quickly as possible & they did a great job! Definitely recommend!!!Service: Auto brake repairService: Auto brake repair
John C
a year ago
While traveling through the Newport, KY and Cincinnati, OH areas, we had a tire go flat finding a screw in the tread. CarX got us serviced quickly in the morning so we could again be on our way home. The shop was clean and the workers were nice. Thank you again.Service: TiresService: Tires
Kelly Fogelman
9 months ago
Scott and his team at the Newport, KY Carx. are great, always honest. I have recommended my family and friends. Thanks to Scott, we appreciate you and you honestyServices: Tires, Brakes, Auto maintenance, Oil changeServices: Tires, Brakes, Auto maintenance, Oil change
C. dividethatbynineplease
a year ago
I was recommended to come here from a friend, and I am glad I stopped in. Such a great place! The team is very nice and honest. I had an issue with my car and they were able to work it out after a few visits, and at a great price. They made sure I understood what was being worked on and answered my questions. Looking forward to future services with these guys!
Sam Howard
10 months ago
I've been taking my jeep here for as long as i've had it, over 7 years. However, when my engine seized up and needed replacing, there were a few details that just didn't line up.I was quoted more than $9,000 for the replacement of my 3.8L V6. Which is a lot more than expected, seeing as a reman of my engine sells for, at most $4,000. If they added on another $2,000 for the labor that would still come out to only $6,000. Where is that extra $3,000 coming from?They tried to tell me it was a high commodity engine, and that the "fluids" (Oil, coolant, etc.) is where the extra cost was. I know how much oil and coolant cost, and there's no way you're putting $3,000 worth of fluids into this.It doesn't add up. We took it down to Pangallo's, and they're doing it for $6,300 after tax. It's safe to say I've found a better place to take it.
Eric Theiss
2 years ago
I needed new brakes and tires badly and chose this CarX location simply because it was close to my house. Rob did an excellent job! He explained everything very well and gave great customer service.Great service, fair pricing, and they got everything done that same day. I HIGHLY recommend!Services: Tires, Brake service & repair
Jackie McFadden
a year ago
This CarX has taken great care of us since we moved here 8 years ago. They're honest and friendly. We wouldn't go anywhere else.
Tomazkai
3 years ago
My family has been using Car-X in Newport for the last few years. We've brought multiple cars in for inspection and repair and have always been well taken care of often times not being charged to look at things. If you are looking for a place to treat you right, rest assured you'll be in good hands with Scott and the rest of the folks here. They run a good business and treat people fair and that's why we keep coming back.
Larry Budde
a year ago
Low pressure light came on. Saw a screw in a tire. They checked all my tires and found another screw in another tire. Thanks for being thorough, Car-X! Hate to think of what my drive from northern Kentucky back to Tennessee would have been like if you had not checked all my tires!
Mathew Casto
2 years ago
I never used CarX until today! They saved me $800 and from getting ripped off! Thanks to Scott! He is a great guy and know his stuff! Couldn t have asked for better service!Service: ExhaustService: Exhaust
Nate Burk
6 years ago
I've tried other locations of Car-X, as well as a few of their competitors and always co.e back. Scott and the guys take great care of my car as well as going easy on the wallet. I trust them to be up front on issues my car may be developing and not be trying to just up my bill like some other places I've been to.
Barb Herald
5 years ago
Scott Stewart is a great person. Very very helpful when we take our vehicles to his Car X store in Newport KY. He has a great personality. One of the best Managers we have dealt with. I would highly recommend anyone coming to his store.
Steve Velosky
6 years ago
I have been using this Carx since Scott has been here. Him and his staff have always taking care of all my car and truck problems. They not only take care of all my vehicle maintenance but also I have recommended them to all my family and friends. I have the highest confidence that when they service my vehicles it is done in a professional manner and all my vehicle issues have been resolved.
Afrew Spines
7 years ago
Best Car-X I've been to, hands down. Any time I went in for an examination or repair, the prices were consistently reasonable and understandable, the labor was always performed with excellent skill, and everything was performed in a timely manner, often in LESS time than what the mechanics would quote me. Great service, and it's obvious that these guys know their stuff!On top of that, Kirk is by far the best employee I came into contact with at ANY Car-X location. All of the employees are fine, don't get me wrong, but Kirk really went above and beyond to make sure that my car was in the best condition it could be, and that I could have peace of mind while repairs were being done or while repairs were planned for the future. Kirk had no problem answering my numerous questions in easily understandable ways, explaining repair procedures, telling me what services/parts I should worry about now and which ones can be completed later on, and even taking me into the garage to personally show me specifically what he would be doing and how. Kirk 100% made all of my Car-X experiences top-notch, and for that I'm extremely appreciative, especially since he always put in a true effort to connect with me as a person, rather than as just another customer.
Sally Ng
a year ago
I had an oil change and tire rotation. The oil change has been fine, as far as I know, so I m rating two stars vs one star.After the tire rotation, my car was making a weird wah wah wah sound. I took it to another mechanic and found that one of the tires had a knot on the edge of it and another tire needed to be replaced. Why didn t CarX at least warn me that the tires needed attention? The service person and I even talked about the very long road trip I was taking that coming weekend. I don t believe they were trying to do me harm, but their neglect could have led to a very dangerous issue while on the road. I will not be taking my car here again.
Alex Grant
6 years ago
I highly recommend this car-x. I have been searching for years to find a shop that serves its customers with integrity and honor. I have never had to question their motives of intentions once. And that has been so peaceful on my wife and me. On top of them doing quality work. This is the best of both worlds. Come see for yourself!
Vickie Frazier
6 years ago
I have been taking my car here since the dealer messed up my brakes almost 8 years ago. I rate this store 5 stars because Scott Stewart and Kirk Grimm are the best. They explain everything where I can understand and they show me the issues which could be hazardous. I don t trust anyone with my car but Scott and Kirk, they are a great asset to your company.
Andy Herald
5 years ago
Scott Stewart is awesome. Very easy to talk to, yet courteous and respectful and professional. Always gives us the best service and price possible. We highly recommend Car-X and Scott Stewart in particular.
Matthew Christman
5 years ago
My girlfriend and I have been taking our vehicles to Car-X in Newport for about a year now. They have been nothing but great to us. they let my girlfriend know that her brakes weren't bad instead of being like most places and telling her that she needs a complete brake replacement, theylubed her brakes for her so they wouldn't squeak sending out the door and didn't even charge her labor time to look at the car. I've had my truck and Jeep in there several several times and every single time Kirk, Scott, and Rob are always extremely nice knowledgeable and helpful. They do more than go out of their way to ensure I'm happy with my vehicle and that it's always running and not going to let me down. I'd give this car-x 5 stars and those three gentlemen5 stars as well. I have stopped bringing my vehicles to a trust mechanic of over 10 years because I am more than happy and satisfied with the work these guys have doneand they never questioned any work they've previously done should it need fixed again.
Sulynn Schwab
2 years ago
I have been coming to Newport CarX for years. The staff are very friendly and informative. They take time to explain in detail what they have to do, or what they have already done. Appointment times run as scheduled. Great experience!