Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John O'Connor
4 weeks ago
Dont make orders here. I can see why this place is always empty. Sold us the wrong parts, admitly claimed we were wrong and the manager yelled at my dad when we called trying to find out the right brake pads. Absolutely rude, low customer service, told us he would hang up because he had in store customers, then tried selling us several other brake pads that would NOT fit once again claiming we were wrong even though we are staring directly at the caliper and old brake pads. Just don't make the mistake of ordering in parts from here.

  April Burt
a year ago
My car was broke down less than two blocks away from the place and none of the men in there wanted to help. Thankfully, O Reillys was right around the corner and I went over there and they actually helped me. I hope that all these men at work at advance, auto parts, get diarrhea on the most important day of their lives .

  Jody Ervin
5 months ago
Great people always happy to help

  DD D
6 months ago
Todd in Middlesboro was very friendly and helpful. Highly recommend.

  Angela Lawson
11 months ago
Called all around for a transmission and they beat all other prices by far. Everyone had patience and was very kind to me. Thank you

  Devin Jones
2 years ago
Out of the 4 people there 1 person decided to get up from his seat and talk to me (the others stayed seated). The others didnt seem to care if I bought anything or not. In a nutshell terrible customer service. I asked questions about antifreeze, they didnt/couldnt answer me. Just lousy, plus one of the guys had terrible body odor! Disgusting! Save yourself the trouble and go elsewhere!

  John Marlow
a year ago
It's alright but had to make a second trip back to them to get the correct part that I was needing

  Mark Gall
a year ago
Very helpful staff. I was passing through town and my wipers broke. Dude helped me put new ones on. Thanks!

  Gerlia Boatright
3 years ago
Not once have I went there and them be rude, uncaring, or selfless people. They are always so welcoming and friendly and they've always had what I needed and if I wasnt for sure on what it was that I needed all I had to do was explain my situation to them and they would help me solve my problem and make sure I got the right part. They also made sure to let me know if it wasnt the right part to bring it back for a refund or exchange for what i did need. There prices are very reasonable also. Its hard to find a store with friendly employees willing to help anyway that they can with amazing prices and product guarantee this day and time.... Thanks for being helpful to us who dont know alot about our vehicles lol..

  Cory Ferguson
3 years ago
Never really had great dealings here, seemed to not be well supervised and have on more then one occasion gotten the wrong part from them, but if all else fails with O'Reilly's or Autozone this place may have what your looking for it you can get over the young men that work here, seems to me not alot of experience.

  Spencer Fine
3 years ago
I came here for oil, to change in my truck. first they tell me that my truck can't be the year it is without it being a diesel. 5 minutes go by while I'm looking for evidence to prove its a 2500 2020 gas powered truck. So once I show proof they still can't find my model in their system they decide to go back a year because they thought it was the same. It wasnt.... I had to drive 30 min back to grab 2 more quarts of oil because they could not get their competent level under control.

  Levi Dye
4 years ago
The staff will bend over backwards eagerly to not only find you the best deals and parts you need but also to diagnose and troubleshoot your problems. Inexperienced? Overwhelmed? No worries! Relax, take a deep breath and go to Advance Auto. I'm glad I did, automotive illiterate amateur mechanic me was in good hands! Don't be afraid to attempt your own routine maintenance or even doing repairs and replacing parts.2 years and 20 parts later I can confidently say I'm a diagnostic deciphering, part replacing, aftermarket installing, maintenance maniac!I'm my own personal pit crew, although breakdowns are a bummer their not nearly as bad when you know your car bumper to bumper. In the years to come Moderate mechanics me is looking forward to becoming a master mechanic! Im going from Backyard or Brickyard baby!

  Tomica White
2 years ago
They were nice and got the part I needed in no time. I'll def go again bc they were a little cheaper than the other parts store.

  Josh Reiter
3 years ago
Well, the man josh knew what he was doing, unlike most people, and tested the starter we thought was junk, but turned out that it is able to be rebuilt! Thanks to him we are able to save some money!! Thanks advance for helping!

  Kyle Bingham
a year ago
Josh Gray is so helpful and likes buying people Sprite s!!!

  Jamie Lawson
3 years ago
Got the wrong part once again and now they have a new policy that you have to have the same credit card on you that you used to purchase. Cost me an extra 45 minutes because my wife purchased the item and had to wait on her to bring card. Never again.

  Macey Hall
5 years ago
They were able to get a replacement wiper for my back windshield but they couldn't figure out how to get it on. I was hoping they would be able to help me figure it out seeing RAV4 are popular being so close to a Toyota plant.

  Jackie Sturgill
2 years ago
Usually always have my parts in stock or can get them quickly. Prices are usually just a bit cheaper than the other local parts stores.

  Kyle Evans
2 years ago
DO NOT LET YOUR ELDERLY SHOP HERE ALONE. THEY WILL TAKE ADVANTAGE OF THEM. HE WAS GIVEN NO OTHER OPTION AND I CANT RETURN IT.

  Laura Lee Slusher
4 years ago
Very helpful staff, got just what we needed. Great prices too!

  George Middleton
7 years ago
Very knowledgeable about all automotive needs. From body work to mechanical they know their stuff. Prices are usually reasonable and they stand behind their products.

  Travis Seals
2 years ago
Take old part & check yourself. Be prepared to recieve wrong part at least twice before being told they don't have what your looking for.

  Monica&Johnny Buell
3 months ago
Great service

  Charles Burnett
2 months ago
Great help

  Carrie Carnes
2 years ago
UPS Drop-off location. I went to mail a package but this is a great store also.

  Rick Hamby
2 years ago
Good parts right price I buy all my parts there

  Michael Braden
9 months ago
The people here are awesome and very helpful!

  Christopher Hampton
7 years ago
Fantastic employees who will do everything they can to help you.

  Jadexpay
3 years ago
These dudes and ladies are on top of there game I ask where something was and all 4 answers simultaneously like they rehearsed it. A+ experience..

  jerry bob
5 years ago
I like the employees and the fact they still mix paint for cars, as far as whats on the shelf parts wise it compares to Oreilleys , but is ahead of Auto Zone