Tim Short Chevrolet of Manchester

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sabrina Coffey
a week ago
Had the best experience here. Hobert helped me get a great deal and a great car! He made it so quick and easy and had it delivered to me before I even got off work which was a major plus! Highly recommend!

  Jessica Cantrell
2 months ago
Just purchased a vehicle from here yesterday. Tony was our sales rep and he was great!! We live almost 4 hours away from their lot in southeastern Kentucky and they delivered our vehicle right to our door. It was our first online car purchase and Tony made it all so easy. We had a great experience and would highly recommend!

  Mike Copsey
a week ago
Hobert Whitehead was awesome! Took great care of me during my truck purchase. I came from 3+ hours away and will do it again in the future.

  Christina Dowell
3 months ago
I recently worked with Frankie. I have purchased vehicles from other dealers and Frankie is the best salesperson I have worked with. He made the entire process simple and straight to the point. He responded quickly and I got a great interest rate on a preowned vehicle with one of their lenders. Their finance department is awesome as well. I highly recommend Tim Short Chevrolet if you are shopping for a vehicle. They make the entire process as stress-free as possible!

  Jessica Dawson
4 weeks ago
Hobert was awesome and went above and beyond to help us find a car for our daughter. He made the whole process easy from beginning to end. Highly recommend!

  Blakeley Drake
a month ago
Looking for red flags and warning signs? Consider this it! I found a 2015 Suburban online, which looked to be perfect for my growing family. I spoke in depth with a salesman, made a deposit, drove across state lines and spent the night in a hotel to make the purchase as I believed the dealership to be trustworthy when they told me the vehicle drove like a dream and you won t be disappointed. I was so excited to trade in my 2017 Tahoe to make room for our third baby. However, on the way home from the dealership, the suburban that I had owned for less than 3 hours began shuttering. I immediately texted my salesman and was told that his vehicle does the exact same thing and if I flushed the transmission it would go away. The very next day, I parked my vehicle at my in laws and come out to it unable to start. We checked everything and discovered the alternator is bad!! I immediately texted the salesman and asked if they could possibly split the cost with me, seeing as I d owned it for less than 24 hours. He supposedly checked with the manager who said they weren t putting anymore money into it because it passed their inspection and wouldn t do anything for the shutter either, as it s just a nuisance and doesn t effect the driving of the vehicle? Alternators don t just suddenly go bad, so if this vehicle passed their inspection, they need a more thorough inspection process. Naturally, I had the vehicle checked out and found out that even though battery had just been replaced recently by the previous owner or dealership, it needs ANOTHER battery because the alternator is burning the battery up. Now my drives like a dream Suburban needs 1) a transmission because a transmission flush doesn t work according to our mechanic. 2) a new battery 3) a new alternator. I m typically not one to write reviews, but felt it necessary to warn others against purchasing from the dealership as I m about to drop roughly $5,000 on a vehicle that I haven t made a single payment on yet. I gave the dealership multiple chances to help with the cost and do the right thing, but they refused. Their business page states We treat the needs of each individual customer with paramount concern, but PLEASE know that must only apply to things BEFORE the sale.-Sincerely,A now overly stressed out and in a high risk pregnancy mom of two

  Madi Hensley
5 months ago
We worked with Tony, and he was wonderful! He helped us look at vehicles multiples times before we decided which to go with, and he walked us through every step of the process! He was beyond helpful, and we highly recommend working with him if you're in need of a new vehicle!

  ben bo
a month ago
******STAY AWAY!!! FIND AN HONEST DEALER!!! My review is long but informative.It is out of the norm for me to leave a review. I read the poor reviews of this company before i made my purchase.Unfortunately, like an idiot i chose to rely on the dealers word vs avg Joe's who had experienced the true colors of Tim Short Chevrolet (TSC).However, I feel like I'd be doing fellow Americans an injustice by not sounding the concerns with this company. Sure, probably the majority of their vehicles are sound, but if you were to get one that wasnt you can forget and help or concern from TSC. Tony was my sales person and I believe his word that he didn't know the effects of a broken tail light that contains sensors. I have informed him of the concerns and now he knows better and hopefully he will have a conscious with the next customer regarding this issue. A 37k vehicle with a 1k repair right out of the gate for a tail light that has a hole it ( with clear tape over it) The vehicle was delivered to me with what i was told had a cracked tail light. I was driving my 2019 Ram on the second day of owning this truck and suddenly lost power to many areas (major and dangerous electrical issues). First off Jordan Short is a disrespectful busines owner, he showed no concerns when I called him. He was quick to catch an attitude but was unsuccessful in getting me to react if that was his intent. I ended the phone call with a plea to purchase a light assembly through their Chrysler store at cost and they wanted to charge me over what an oem assembly cost for the average comsumer. I get it, things happen but what is right is right and what is wrong is wrong, only a greedy business with no morals would blindly chose to not make things right.FOR THE LOVE OF MONEY IS THE ROOT OF ALL EVIL.If you chose to do business with this company and find yourself in a similar situation, dont say I didn't warn you.The pictures may look minor but I promise you the moisture in that light shut down the electrical system while traveling down the road.The company did help with a plastic scraper to remove the dog poop from the pan. Thanks!

  Kaylee Whitsell
a year ago
I had a great experience with Tony and Megan at Tim Short in Manchester. Tony took the time to outline all the details of a potential purchase. He offered extensive support and has continued to reach out to make sure I am satisfied with my purchase. I am glad I chose this dealership.

  Haley Saylor
2 months ago
I had the pleasure of working with Hobert Whitehead. When it comes to intelligence of making a deal work, he s the one for the job. More than happy with the deal he gave. I d highly recommend!

  Andrea
2 months ago
Very easy car shopping experience! The people who work here are very kind and understanding. I definitely recommend Hobert, he was excellent and worked up a deal that worked with my budget! 10/10

  Bo Harris Outdoors
a month ago
Go visit Hobert whitehead awesome guy! Got us in a vehicle we wanted no problem! Will definitely be visiting him again when we want another ride

  Kody Ruck
6 months ago
I live 3 hours from this dealership so I had some involved & detailed questions about a vehicle I was interested in.Catherine H has been extremely helpful, going above & beyond with helping me out. She's been very patient & I feel very honest with me.I'm still working out the logistics of possibly buying this vehicle, but I wanted to give her a shoutout so people will know how awesome she is!

  Chris Castle
4 months ago
Such great help and super honest. Was quick to respond to any questions I had. Made the process extremely easy. Happy with my truck and would recommend toOthers

  C MCINTYRE
6 months ago
I absolutely hate buying a new car but my salesperson, Tony made the experience so very much better. He went above and beyond to make sure I was completely satisfied. I'll definitely bring my business back in the future Thanks for an amazing experience

  Jason Woliver
5 months ago
A+ team. Extremely nice from the salesman to the financing. We weren't judged or blow off very family friendly oriented feeling. I highly recommend Tim shorts manchester. Also ask for Tony if you go by he will take care of you

  robert walker
3 months ago
Very higher interest rate financial charged me 9.5 percent and never happy with my new truck so I asked to sale manager to trade my old truck back and they said no . I should never trade my old truck to new truck . I have very good credit score and owe nothing but not understand why financial charged me 9.5 percent interest rate . I will never come back . Worst dealership ever . Ashamed on financial in there .

  Andrew Larson
2 months ago
Hobert was a pleasure to deal with. He made the experience of buying a vehicle from a different state flawless and hassle-free

  Khristina Wright
3 months ago
Thank you Tony for a seamless 100% online car buying experience. I appreciate your exceptional customer service and timely communication.

  Jason Cornett
2 months ago
Great to work with! Hobert Whitehead brought the truck to me for a test drive and then brought it back after the purchase.

  Wesley Smith
2 months ago
Hobert Whitehead, was absolutely amazing! Made the whole process extremely smooth an easy, highly recommend!

  Elizabeth Moore
11 months ago
I am giving two stars because Frankie and Meghan were very helpful and nice during our time dealing with them. I will NEVER purchase another vehicle from this dealership again. My husband and I drove three hours to look at a truck and then when we were talking about a price, the manager (I think his name was Kyle) looks at my husband and asks him how he is going to pay for the truck. I have never felt so disrespected in my life. We showed him our PRE-APPROVAL letter from our credit union and he wanted to know if we had used them before and we had to explain to him that they have been financing our vehicle loans for over 10 years. (Apparently our money isn't good enough) We went into his office to fill out the last of the paperwork and my husband asked about getting a tank of gas and the manager said "That's not what we negotiated. We only fill up new vehicles" WOW!!! Then he had the audacity to say "Google reviews help" so I am obliging him and leaving my honest opinion. For someone who was so concerned about getting his money, I had to do his job for him. I informed my banker on Monday to expect to see a deal sheet and she called me at 11 am and told me nothing had come through.I called the dealership and Frankie told me he would personally fax the information over. I told my banker to overnight the check and let me know when it was delivered. I ended up calling to see if the dealership received the check (since it was being tracked) and confirmed it arrived. For someone who was so concerned about getting their money, I couldn't believe I had to do the majority of the legwork for them. We're in the process of removing all the "Tim Short" decals from the truck because they don't deserve the free advertising and I don't want anyone else to be treated like we were. If you live out of town and are considering making a trip to this dealership, let me save you a lot of headaches and just go somewhere else.

  John Collins
3 weeks ago
Hobert was very friendly and helpful in making a trade on a new truck!

  Olivia Harris
a year ago
I spoke with Trent Baker yesterday on his first day at the Manchester lot, and he did very good. He was so professional and answered all of our questions. He was very knowledgeable about the vehicles and anything else I had questions about in regards to the car. Everything went smoothly and I couldn t have asked for an easier process in looking for a car. I would highly recommend him to anyone!

  Justin Smith
5 months ago
Frankie made it a smooth easy process and got the price I was looking for. Will definitely ask for him again next time.

  Emma Hurd
5 months ago
Tony worked diligently with me for almost a year to find the vehicle I wanted. I couldn t recommend him more!!

  Michael Baker
a year ago
Two months ago I purchased a 2022 Chevy Equinox from Tony. I can t say enough about Tony s professionalism or his way of making everything seem simple. It was a great experience from start to finish. If you re in the market for a vehicle and you want to be treated like you matter both before and after the sale, I highly recommend Tony and the team at Tim Short Chevy in Manchester, KY.

  Austin Gilliam
a month ago
Hobert was awesome and really took care of me today

  Stephanie Kilburn
a year ago
Purchased a Nissan Kicks over the weekend and I ve NEVER HAD A BETTER car buying experience!!! Tony Hacker and Catherine Hayre were professional, friendly and went above and beyond to make sure I left the dealership happy. I ve bought cars from other dealerships that have left a bad taste in my mouth to the whole car buying experience, but I can t recommend Tony, Catherine and the rest of the staff at Tim Short in Manchester enough.

  Stephen Brown
a year ago
Tony was my salesperson, and he and the team did a great job working with me from out of state. The truck is exactly what I was looking for, and I could not be happier with the sales process. Tony was always available to answer any questions that I had, and they made each step easy and transparent.