O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kape Metker
5 months ago
The assistant manager is rude, ignorant, unfriendly, and should NOT be working in customer service!Had to go in twice to get the correct change! AND he kept giving us the wrong parts and his exact words were"I just sell the parts I don't care about how they go in a vehicle!"

  Chester Mitchell
5 months ago
I bought Bosc wiper blades 8/3/2023 turned them on this morning in the rain and are making a horrible noise. Took them to Madisonville Ky. store. The Manager refused to come out and replace the defective blade.

  Trey Joiner
5 months ago
Needed a computer for my 1999 dodge ram 1500 4x4, only O'Reilly could help me.they got me the part I needed.nice people

  Tim McBee
6 months ago
Very knowledgeable and great service. Best price and quality in town

  gary cunningham
7 months ago
Awesome parts storeLots of help getting me the right parts and very little wait time.

  j mc
a year ago
Let me start off by saying this is the only location I have problems at your employee Chad should learn his place he's a glorified receptionist he does not work for Sylvania warranty department my headlights don't say one year warranty unless Chad says Chad told me he needed to examine them for manufacture defects please tell me what training Chad has on manufactured defects after this transaction you will no longer receive any of my business the worst thing about it is I take it to another O'Reilly's no question asked here's your headlights have a nice day but guess what your location cost every O'Reilly's money

  Shera Melton
a year ago
I bought a water pump with a lifetime warranty one year ago. Well yesterday ny water pump locked up and I already needed a new one again. Strike one. The part was poorly made and didn't last. They had to order one because the one they had in stock turned out to be damaged. Well the new one came in and I was at work, so my mom went to pick it up. She took the old pump to trade it like you have to for the warranty. It had some scratches in it from where the tools had scraped it when removing it from the car. They refused to honor the warranty and said we damaged the part and were liable. My mom explained it had locked up and had to be taken off after and metal tools make scratches on the parts. Its unavoidable. They were hateful, refused to honor ny warranty, talked to my mom like a dog, and said if we wanted the part we were just going to have to pay full price for it. We went across the street and bought a new part from AutoZone instead. After the way they treated my my, I will be contacting corporate and getting reimbursed for the $150 I should have never had to pay because their company sold me a lifetime warranty. The manager and the enployees are hateful, awful people. This is not the first time they have acted this way to us either. Shame on you.

  Charles Perkins
2 years ago
My fav. Auto parts store. Good parts at reasonable prices. Friendly personal ready to assist your every need. The manager has family in the military and will happily honor your military service with a veterans discount. Stop in and stock up your shop.

  Johnathan Jones
2 years ago
We went to Oreilly's after going to a competitor's store first and not getting the service we needed. The staff was extremely friendly and helpful at O'REILLY. We will be back. Thanks to the staff for the time they gave us to find the parts needed to fix my friends Jeep.

  Jesse McKnight
4 years ago
Any time I have been in here, the crew has always been courteous, helpful, and willing to go that extra mile to help me with DIY projects. They display great knowledge and are willing to take the time to ensure I get what is needed. Thanks for being my go to place for getting it done!

  Roger Larkins
4 years ago
..Went there todayto get a few parts to change out the water pump on my dad's old Ranger. They were curtious, very helpful and the prices were better than the compatishion across the street. I was treated as though they appreciated my business and wanted me to come back again. The last time I shopped across the street I felt as though I was wasting there time

  Sydney Aslion
3 years ago
The employees were very helpful, taking time to answer my questions and research a couple of things for me. I pass other auto parts stores because I seem to do well with O'Reilly product selection and their staff.

  Noah Hurst
a year ago
GREAT service, but the bottom-of-the-line battery for my truck was $116.xxThat's a little high.

  James Willis
a year ago
Phone rang 1time parts were ordered and I was off the phone within 5 minutes. Outstanding job...

  Jimmy Bob
2 years ago
It's your standard auto-parts store but the difference is the customer service quality. Autozone, right across the street, has garbage customer service. But O'Reilly's employees actually make you feel welcome. I understand that auto parts stores are more of a guy thing, but there's no reason that the workers need to be anti-socials who make you feel like you're bothering them for being there. Even my daughter said she doesn't get creeper vibes in here like she does in Autozone. In summary, this is my go-to auto parts store.

  Jrod Penn
8 months ago
They will find the right part you need to get you going.

  kim hamblin
3 years ago
Salesperson was very helpful even though I had to use the website he gave me the part numbers so I could find my parts easier they had the parts ready when my son got there to pick them up

  Anthony Johnson
a year ago
They had everything I needed and answered all my questions was able to get my car up and going again!

  Mann Bell
a year ago
This is my store I know I can depend on when any car I have messed up ..it's more than a store it's people you can trust

  travis camplin
6 months ago
Better than auto zone for sure

  justin rodgers
a year ago
Very friendly staff, clean and well stocked

  Joshua Dickerson
a year ago
I like the prices they have. Very friendly staff and very knowledgeable.

  Jerad Washburn
2 years ago
Always shop here manages always try get what you need if not they can order it for next day delivery and and very clean and got what you need been going there for 8 years now

  Tia Kirby
3 years ago
Most of the staff is friendly and knowledgeable. One male employee is not so friendly and acts like everything is a hassle to deal with.

  Mike Shoulders
2 years ago
Teri and the crew always go the extra mile to make certain your experience is friendly and efficient.

  Jack Reacher
2 years ago
I have been shopping at this location for over 5 years I called up there and had them Pull A Part said I was on the way I get there and they tell me somebody just picked up the last one that is ridiculous I will take my business elsewhere

  chasta fuller
3 years ago
Very professional,they didn't have all paint that wuz needed,but they ordered it for ONE DAY SERVUCE..

  Kayte Lynn
2 years ago
Love the people and the customer service is wonderful!! I will always use them!!

  Steven C. Jones
4 years ago
Best auto parts store in town. Excellent customer service, always willing to help.

  Confederate DEO VINDICE
3 years ago
Good for light Parts on your vehicle if you need anything like big and expensive you might want to just go to rockauto.com