Service at Bachman Subaru

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Beth Fisher
5 months ago
First time using Bachman Subaru for service, as I recently moved to Louisville. Great communication with Kim setting up the service appointment. Excellent customer service & great communication by my service advisor, Brian. Matt was my master tech mechanic. He completed the two tasks that I came in to have checked out & completed quickly. It was a fantastic experience. I definitely feel secure in continuing with them for future service issues.

  Mitchell Michael
5 days ago
Clutch fork squeaks a year after getting them to replace the clutch plate and throw out bearing on my WRX. Obviously cleaned it but didn't bother to relubricate the part.Got a 4 wheel alignment and my steering wheel was off center as well.

  Rob Rich
a month ago
I love my Outback, but I would never buy another one while living in Louisville. Bachman Subaru Service does not seem to have the adequate staff to serve the Louisville area. I scheduled a service visit to see if a front-end noise was something to be concerned about. The soonest they would schedule the visit was for about two-months out. A week before my appointment I received a confirmation call during which I asked them if they could change the oil during my visit. They said they would add that service. After waiting the two months, I received a call the day of the scheduled service telling me that they had run behind and needed to reschedule. After I pointed out that I had already waited for two months, they agreed to let me bring in the vehicle as scheduled and gave me a loaner to use while they checked my car. A week passed during which I received no communication. I finally called and was put on hold and then disconnected. I called again and was put through to service and it went to a recording. I left a message asking for an update. An hour and twenty-four minutes later I received a text apologizing for not updating me sooner and that my vehicle is one of the next to be inspected. FOUR DAYS later they texted me that they had sent a report to my email. The report showed a $175 service charge which I had not agreed to. I questioned them on this, and they texted, Our apologies, it looks like that was not mentioned to you and will be removed. Nice try. When I arrived to pick up the vehicle, I discovered that the oil had not even been changed as requested. They said it would have been changed if the vehicle repairs would have been authorized. I had not authorized them to perform $1,902.45 of repairs they were recommending. The next day I received a complaint from them because I had not topped off the fuel in the loaner car and because of this, we are unable to offer this service to you in the future complimentary. Wow!

  Bridget Campbell
a year ago
When I purchased my 2000 Subaru Forester sport I also purchased the full maintenance plan. I was told that the Xpress was quick and convenient. That was a lie it is not convenient nor is it swift service. Be prepared whether you make an appointment or not to hurry up and wait anywhere from 2-4 hours. I ve got one more service I have paid for, and as I sit here at the Xpress center for 2 hours. I ve decided to forfeit my last maintenance of oil change etc. that I already paid for. I d rather make an appointment with my family mechanic.Services: Air & cabin filter replacement, Oil change

  Russ Johnson
a year ago
Traveling across-country, and due for my 66k oil change. That went fine. They offered several extra services; I opted to have them clean corrosion from the top of my battery. It looked like they didn't do much more than spray the battery with a hose. I finally finished the job at home with baking soda and a toothbrush.

  Dakota Cooper
3 years ago
Installed my remote start on my 18 Outback in great time and gave me a rental to take to work. We will definitely be back!

  Elaine McCrae
a year ago
Waited 6 hrs for Express service oil change and tire rotation

  Harry Dunn
a year ago
Great service!