Oxmoor Hyundai Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Valerie Miller
3 months ago
The visit I'm describing is from a few months ago. I have never taken my vehicle anywhere but the dealership for service and had always received AMAZING service. I recently moved to Louisville and went to Oxmoor Hyundai. At my previous dealership, my car drove so smoothly after an oil change and inspection. I noticed that my car did not drive any smoother after the oil change at all, which made me question if the oil had even been changed. Along with my oil change, I requested for rotation and air pressure balance due to one tire having a larger pressure. My tires were all checked off on the paperwork indicating this service had been completed with tire pressures listed; however, just a few miles down the road I checked and there was no difference in the pressure from when I took the vehicle to them. I immediately took my car back to them. They then unhappily fixed the pressure right in the drive in area. The check-in staff was friendly but everything else was a huge disappointment!

  Sherry Mattingly
6 months ago
I took my car in 2 days ago for an all points inspection. They told me I needed an air filter. I told them my husband will buy it and put in in for me. Fast forward to the next day, my husband goes to put in my new filter that we bought. My husband finds that none of my fluids were filled up. Matter of fact they were below the minimum line. I called them to talk about it, but got an apology and off the phone they went. I paid good money for them to inspect my car, top off fluids, rotate the tires, and change my oil. I am pretty sure the tires weren t rotated either. I would definitely pop the hood and inspect some things before you drive off. I don t think anything will be done about the technician who skimmed on my vehicle. And, It takes so long to get an appointment to begin with, so I expect my service to be excellent.

  James Whitley
a year ago
Buy a car from this dealership at your own risk. My engine was one affected by the class action lawsuit for excessive burning of oil. To qualify for an engine replacement has required 3 visits to the dealership. Throughout this process I have been left without a car for a total of 4 weeks. They couldn t offer me a loaner during this time and the proposed I pay for a rental at $45 dollars a day that Hyundai corporate may decide to reimburse. If you must buy a Hyundai save yourself the headache and do it literally anywhere else.

  Catherine Baker
2 years ago
DO NOT BUY FROM THEM OR TAKE YOUR CAR FOR SERVICE HERE! They have had my car for a recall for over 3 mos. I am disabled with a 14-year-old daughter and need my car as my husband is about to leave for a month on business. They have not tried to keep in touch nor resolve the frustration from this. There was a fake response on yelp about this issue but when trying to follow up with them, no response. A total rip-off of a service center. Who keeps a car for three months and still can t tell us when we ll get it back??? They have ruined a great chance to upgrade our truck because we only have the truck and cannot be without it for the down payment on the new truck as we have to have transportation for m husband and kid. They have more than inconvenience my family and about to even more so. Horrible horrible way to do business. They do not care about their customers at all!Update: I was finally offered a loaner vehicle until I get mine back and the woman who called me to give an update was extremely nice and so was the guy who brought out the loaner.

  Super Cam 03
a year ago
My car broke down (check engine light flashing) had it towed to the dealership. They are telling me it will be a month and a half before they can even look at it to tell me what is wrong with then who knows how long to have it fixed. Absolutely ridiculous! The crazy thing is it broke down on Friday night so I scheduled an available service appt for Monday morning and was told because it was towed I would still have to wait the month and a half. I have purchased 3 cars from them and this will be my last!!!

  Michael Parsley
a year ago
So Monday morning my 2019 Kona acts up starting. I instantly take it to the service department. Show up at about 10am, no cars in line. I pull in and Brandon, Jeremy and Lacey are on it. They said give them a few hours. They then called with great news, all covered under warrenty and would fix a recall that I had. Awesome service.Service: BatteryService: Battery

  David Lunsford
2 years ago
Never in my life have I had to go through such a hassle, to get my tire replaced. Whatever work they do to your vehicle, check their work before you leave. The extra star is for the 2 people I usually see when I drive into the service center (I can not remember their names, but they're trying their best).

  hemanth keloth
a year ago
Service staff were very friendly and courteous. Have a nice spacious waiting area with complimentary coffee machine and vending machines(paid). Fast internet connection and 3 cubicles with ethernet as well if you to work while you wait.Services: Tires, Wheel alignment, Oil changeServices: Tires, Wheel alignment, Oil change

  Firas Allouz
8 months ago
I waited 2 months for an appointment and when I dropped it and stayed 2 hours waiting for a ride and I live 25 min far away and after I got home they called me and said they don t fix rebuilt title car but when I dropped it he knew it was rebuilt and then the manager started says he doesn t want to fix that kind of problem and started give me different reasons and answersThey so disrespectful and rude

  Laurie A
2 years ago
Horrible customer service. Engine light came on and was flashing which is an emergency issue requiring immediate attention. Hyundai told me all they could do was fit me in in a month and a half, even with my car emergency. I will never buy a Hyundai ever again and will make sure to not recommend Hyundai to anyone I know.

  Don Fletcher
7 months ago
Best service department in Louisville!! Hats off to Service Manager Jeff, Tech writer Tony, and everyone else at Oxmoor Service!!

  David Boyer
2 years ago
It should not take 3 weeks for oil change

  Winter Murphy
a year ago
Great service very fast nice people too

  Jeanne Dan
2 years ago
Service crew is very helpful and friendly