Neil Huffman Automotive Group

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Austin Green
a week ago
Worst experience with trying to purchase a vehicle. Located the vehicle online and checked to make sure it was still available. Drove to the lot and vehicle was not on the lot. I was told that "one of the corporate representatives was driving it." I then made an appointment to see the car the next day. Received texts the next day from sales representative wanting to negotiate price/trade in prior to my viewing the car. Then I learned that the corporate representative "still had the vehicle" and I may not be able to view it. Eventually just got tired of dealing with the sales representative and decide to head to Quantrell Cadillac in Lexington, KY.

  Lee Mattingly
6 months ago
I went in to trade a 2018 Jeep Wrangler. I was looking a few different cars (a used CX-9, new CX-50, and new CX-90). I ultimately decided to work on a deal for the CX-90.Although Neil Huffman advertises No Haggle Pricing, it is far from it. They offered me $18,000 on my $30,000 Jeep. When I showed them what the trade in value was, the sales manager said that he had made a mistake and upped the trade-in offer to $26,500.Once the trade-in value was resolved, we negotiated on what I thought was a monthly payment that included the service contract. I found out (only by asking) that they removed the extended service contract to get me to my numbers. When I asked how much the service contract was, I was told that they would discuss that during the paperwork. That was my mistake for trusting the process. When the finance manager came out, he offered a total that was less than the original agreed upon amount. This included a service contract. I thought that the finance companies must have given a better rate than what Nissan estimated. This happened when I purchased my Jeep from a different dealer so I thought the same with Neil Huffman.We finish up and I'm a happy customer. The next day, I was looking over what is covered in the extended service contract only to find out that a different model vehicle with different VIN numbers was listed on the contract. As I looked at other papers, I found the same. I called Neil Huffman to get the paperwork resolved and was told by their Finance Manager that I will not be able to keep the CX-90 for that price.I had already cancelled the insurance on my Jeep so I was trying to work out a deal that both parties would be happy with. Then, I had to go through another round of negotiating (although Neil Huffman is no haggle buying). They shot me a price that was way off and I told them to give me back my Jeep. Then magically, the price came down.Although I was told by several people that I would be taken care of, I feel that I would have received the same deal on the second car if I walked in that day and didn't have any of this other stuff happen.The only positive experience I had was with Milena (the sales person). She was great to deal with. If I could rate my experience with her, it would be five stars but unfortunately I had to deal with this other mess and I don't feel that Neil Huffman took the incident seriously enough. Be careful and make sure to check every detail of your contract including VIN Numbers.

  Kara Ross
2 months ago
Bought a vehicle here a while back. While the deal was good, the staff was extremely rude and the encounter took a bit over 8 hours. The salesman smelled strongly of cigarette smoke and would leave us waiting for over an hour in the lobby between small decisions that s took my husband andI about 5 minutes to decide on. We even informed them that we hadn t had the opportunity to eat that day to try and speed up the process and were completely disregarded and ignored.We even got up to search for him multiple times and he was nowhere to be found.Terrible and rude company. Would not recommend to anyone.

  Cassidy Olds
a year ago
Dealership was NOT willing to fix the imperfections (broken headlight, chipped paint, and dent) on the car my fiance and I were just about to purchase. When we stated over the phone that we were not going to go through with the purchase because of the imperfections not being taken care of, our salesman (Robin) just blatantly hung up on us.Sad to say, due to the lack of professionalism and accountability, we will not be returning.

  Tom Haile
a year ago
We bought a car from them 4 weeks ago. It has been in the shop for 2 weeks. Found out the engine is blown and needs new engine. Neil Huffman stated they do inspections before they sold it to me but Kia mechanic said this would have shown up immediately on any inspection. It is now going to take 2-3 months to get fixed. DO NOT BUY FROM NEIL HUFFMAN!

  Jono Gardner
2 years ago
We bought a car that we were told had passed a 200 point inspection and had it delivered. When it was delivered every light on the dash was on. (they were not on when we test drove it) We called the next day and they said there was nothing they could do, and we could bring it into the shop to fix it at full price. 3 months later. we are spending $1600 on Struts, and $2000 on a computer module to fix all the lights that are on. They straight lied about passing the inspection. Theres no way to explain that by the time they delivered it to Mt. Washington that all the lights came on.

  Michael French
5 years ago
Brought my Honda here for a new battery, service department was friendly and their prices beat everyone else's and had an additional coupon for the service! Plus they were quick... like super quick. I didn't even have time to eat my lunch quick! Thank you for the awesome experience!

  Andrena Carter
5 years ago
Easy and painless transaction. Lower fees than in Kentucky. Worth the drive over the bridge! Tavis was super chill so we liked him much better than other salesmen we have met. Found us just the right Honda Fit she wanted even though Fits are a scarce right now. Thank you!

  Samantha Summers
6 years ago
I definitely recommended anyone car shopping to go here. They are all so kind. We had the pleasure of dealing with Bill Cline. He was amazing. He didn't try and pressure us into any vehicle. He listened to what we wanted and needed. Very awesome to deal with. They stayed open past closing to help get us out of the door in a new car. My 5-year old son with us and started to get antsy so Bill actually sat and played with Lego's with my son.

  Shane Ferguson
2 years ago
These jokers.... tryed to sell me a car 8k car for 550 a month for 7 years.. thats 40k... on my credit i aint never missed a payment. Held the same job for 6 years. I also make well above average at my job. They trying to make 4k the money off my car.. 10 years ago. I bought a car there while i didnt even have a job,btw paid it off, and bought another car there and paid it off... worse then any other lots i ever heard of..

  Petecatbren Hopper
5 years ago
Athough they have a few good people in service, parts, and reception, their sales and corporate people don t seem to care at all. There seem to be constant management changes, resulting in disorder and lost paperwork. They procrastinate, fail to return phone calls, essentially say not my department , say anything to get you off the phone, and then fail to follow through on promises. Also, repair prices seem to have shot way up, which of course means you need to buy one of their new cars, right? ;) Sorry, I can t recommend it.

  Paul Chandler
4 years ago
Bought my car from the Neil Huffman Auto Group and I always choose the Clarksville location for my services. We have tried other Honda dealerships in Louisville but it is worth the bridge toll to head across the river to Neil Huffman. The service is always fast and friendly. Most of the time I just walk over to the Bass Pro Shop during my wait and the car is always serviced quickly.

  Daniel Bartlett
2 years ago
I sold my car to Neil Huffman. The process was very simple and Kevin Green made it better. Assuring me how it would all go and everything happened as he said. Would do it again given the chance.

  Sean Foster
3 years ago
I bought a vehicle from Neil Huffman about 10 years ago. For some reason they put their name on it as a Lien holder even though I had a loan from the bank for the truck. I am trying to get my name removed from it and there is 1 guy there apparently that handles liens, and he NEVER answers his phone/email. I have been trying to get ahold of him for 4+ weeks without any response.

  Ducky Nguyen
9 months ago
My car got hail. they fixed my car, when I went to pick it up and check it out and there are still many places that don't have it fixed

  SM HUBERT
6 years ago
their service department is terrible. i brought a 2017 MDX. last year.i have alignment issue that they looked at several time. they still cant figure out.i had warranty item to replace the gas fill neck. i took my SUV 4 times still not fixed. i dont think they have any respect for other peoples time.i would not buy any thing from them. customer service is poor.i am trying to figure out whether i can trade the MDX and get a Lexus or a infinity.

  Chris Rohlin
3 years ago
I bought a 2001 Toyota Tundra from Neil Huffman on Shelbyville Road and this vehicle had a bad engine.So they had me sit at a table and give me Diet Cokes while they grinded me down.This dealership is corrupt from the top to the bottom. Your wasting your time with these double digits!

  Chris Stedem
3 years ago
One of the best Auto Groups in the area. They stand for Kentucky and ensure their employees have the integrity and respect. Keep up the good work.

  Kela Adams
4 years ago
Bought my Honda Fit there and the sales rep was a pleasure to work with. Have done business there for a number of years and keep going back. Service department is accommodating.

  karen third
3 years ago
I live in Canada, but if I lived in Alabama or near any other NH distributor, I would surely go there first. Thank you for your prompt action re the employee who hung the Alabama Governor in effigy.

  Christine Depasquale
9 years ago
Whenever I need ANYTHING for my Acura, everyone, from the owner to the people in service at Neil Huffman's Oxmoor Acura take the best care of me and my Acura. I wish other dealerships would take their lead!

  ashlie dupont
3 weeks ago
Poor customer service

  Phillip Herbst
a year ago
John blunt (big John ) was great to work with and very prompt in buying a vehicle.

  Brent Beeson
5 years ago
Went and had my can worked on for a recall, everyone was very friendly and even changed out a headlight for free, I just had to buy the part.

  SIFT Consulting
6 years ago
The entire process was great! DeOntae was great and the experience was fantastic, I would recommend these people to everyone I know...

  Eunice Dismore
5 years ago
They helped make my dreams come true! My salesman Luke was awesome, Ty!

  Nick Whitaker
6 years ago
My girlfriend bought a car from here and we are very happy with our experience.

  Misti Marshall
3 years ago
This place makes me proud to be a Kentuckian. Thank you for doing such wonder RIGHT things.

  R.L.
4 years ago
Quick oil and tire service but had to wait longer for them to give me the full court press for services I didn t need which was frustrating, unnecessary and time consuming.

  Mattchew B
4 years ago
The guys in parts went above and beyond for me, they deserve a (p)raise!