Louisville Honda World Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joe Blow
4 days ago
Sometimes you gotta get your Honda worked on at a Honda dealer, and this place is as good as any. Debra the service advisor is easy to work with.

  Drew Newberry
7 months ago
Good Luck ever hearing back from anyone at this place. Texts and emails I have sent to my service advisor and the manager have gone ignored for weeks now. If you want open communication this is not the place to go.

  Eric Short
10 months ago
I recently took my 10-year-old Honda CRV to Honda World in Louisville for service, and unfortunately, my experience left much to be desired. Despite booking an appointment in advance through their website, I was left disappointed with the level of service provided. I typically avoid taking my car to the dealership for service once it's out of warranty, but since it was already there, I thought I would have them address a few additional concerns.One of my main grievances was with the way the staff handled my requests. I approached them with a list of issues, including a missing piece on the front grill and some undercarriage damage from running over something. However, the lady attending to me seemed disinterested and did not take the time to listen to my concerns. Instead, she insisted that they couldn't address those issues because I had apparently booked an "express appointment." I was unaware of this type of appointment or its limitations, and it was frustrating that the staff member didn't take the initiative to explain it to me or explore alternatives.Moreover, the lady appeared rushed, which further added to my disappointment. As a customer, I expected to be heard and have my concerns acknowledged. Unfortunately, this lack of attentiveness made me feel undervalued and unimportant. It seemed as though the staff prioritized speed over quality customer service.On a more positive note, I must mention that the facilities at Honda World were pleasant. The waiting area was comfortable and well-maintained, providing a decent environment for customers. However, I couldn't shake the feeling that making the 30-minute drive to the dealership was a waste of time, especially considering that I have a regular auto repair shop I trust closer to home. The lackluster service and the feeling of being rushed left me questioning whether it was worth the extra effort to visit Honda World.Overall, my experience at Honda World in Louisville was underwhelming, earning a rating of 2 out of 5 stars. The staff's failure to listen and address my concerns, combined with a sense of hurriedness, made me question the value of their service. While the facilities were nice, I expected more from a dealership with the reputation of Honda World. For future visits, I will likely opt for my trusted local auto repair shop, where I feel my concerns will be taken seriously and given the attention they deserve.

  Kathy Terry
10 months ago
Debra Judd was my advisor & this is my 1st visit to Honda World for service. She made it extremely smooth & easy, kept me well informed. I had appointment & was seen on time & out on quoted time as well. I was impressed with being able to watch my Pilot & technician working on it..1st time owning a Honda..It was very clean & orderly..Pricing was around same as other dealerships I've experiencedThankyou Debra for a pleasant experience..Services: Tire rotations, Brakes, Oil change

  Mark Piffier
8 months ago
No problem found. Battery dead 3 times, had to jump start. Hopefully cleaning battery posts did the job, we'll see.Appmt for another problem this week. I have a 2021 Honda CRV, w/very low mileage. Love the car, hopefully this will not continue.

  Evan H
3 years ago
Recently went to have the water pump and belt replaced. One of the pulleys were damaged during the installation. They of course said they did not work on the pulleys and will not take any responsibility for it. The thing is, this was the only time anybody has touched the belt since I ve owned the car. And the diagnostics of course will cost over $500 to repair, as well as having me need to replace 3 other things, that will all total over $1,500.So take note that this place will repair things to Honda specifications and with genuine Honda parts. But in the process, they might diagnose a bunch of other problems with your car, possibly damage the good parts in the process, and not take any responsibility for the damage, getting you to come back and pay them some more of your money. Please proceed with caution.

  waleed naji
a year ago
I made an appointment before one week for oil change only then after waiting for two hours they told me it s going to take hour and half more waiting, it s the most poor service ever it s a big joke

  Betty Cissell
a year ago
Had 11am appointment for oil change, had coupon included oil change inspection and car wash. Got there at 10:50 am, guy said be about hour and 15 minutes! I said ok I have a 1:00 pm appointment that was about 20 minutes from there so plenty of time. At 12:25 when car was still not done I asked where my car was said about another 15 minutes. At 12:45 pm my car was done. They did not wash it. I was late to my other appointment. Almost 2 hours for a oil change. Glad I didn t have any other work done. Also I tried to schedule online it did not work. I was on hold for 15 minutes trying to schedule the service.

  Renee Rommel
2 months ago
Marcos Rodriguez did a great job. Outstanding!

  Shashank Shekhar Rahul
3 days ago
It was nice experience and quick service

  Duncan
9 months ago
My 2022Honda Accord Sport.They tried to agree with me on an issue about payment for this work (broken taillight lens) too long to explain. But alas, we couldn't agree. Nuff said. But I believe they put an effort into my concerns. Did you know that water in a taillight assembly can cause unexpected brake application, the cruise control, lane keeping, and adaptive braking to completely fail? Well, I didn't either.

  Ferdinand Morales
a year ago
Pretty dissapointed at the fact i didnt get my car washed after service as usual. I heard other representative ask that question to a client, but the one i had didnt. Good way of losing costumers. So a quick tip. Always take care of customers.

  huzaifa jasnak
9 months ago
Very difficult to find service dates. Even though this showroom doesn't have new cars to sell. They hardly have 4-5 cars available. Not sure why they such a big showroom. They have no dates available for next 8 months.They gave me appointment after 8 months.

  Jonathan Stroud
6 months ago
They got a Lyft for me when my car was going to take a little while to repair. Can't argue with that.

  Tamatha MommaBear Ramsey
2 years ago
Awesome People They Worked with my Mom And Help with a Rental while her Car Was Getting Fixed Staff very Polite

  Vadim Dale
a year ago
Had a few hiccups initially, we'll chock them up as a communication error on both ourselves, and Honda, but Jessica made things right. I tell ya what, this woman deserves a raise! Loyal employees like this need to be appreciated as they are a rare breed these days. Thank you Jessica Washer for saving the day.Service: Electrical repairService: Electrical repair

  Melba Rodriguez
6 months ago
Great customer service! Scott and Dale were great professionals.

  M Miller
2 years ago
I brought my Ridgeline in for a bed cover issue. Doug did a quick fix and took care of most of the issue while explaining in detail what and how they could do a full repair. Extremely helpful and knowledgeable. Doug went above and beyond as a service representative. 100% positive experience.Service: General repairs & maintenanceService: General repairs & maintenance

  Kayla Woods
a year ago
If you are unsatisfied with your service here, I urge you speak up to their management staff before making a complaint online. They will make it right. I was initially not happy with the service I received but their management reached out to me when they didn't have to, and they made sure I was taken care of. Not only did they help me better understand the situation, but they worked hard to remedy the situation to my satisfaction not only for me but for future customers and I left 100% satisfied. Thumbs up Honda of Louisville, thank you.

  Cheri Boden
a year ago
Damon Hampton was my sales person. He was great with details, explanations, and incredibly helpful from start to finish, I highly recommend him for his honesty and for customer service know-how, he gets an A+.

  Luke Skeen
2 years ago
Came for a quick service oil change and was told it would be a four hour wait. If they don t have the capacity to do quick service and can only handle drop offs, they should be up front about. Feels like false advertising

  Christian Matheny
a year ago
Made an appointment, got sent to the wrong garage, had to schedule a whole new appointment on a time-sensitive fix. No accountability, no attempts to try to make things right, just "we messed up, and it's your problem".

  Patricia Lynn
a year ago
My daughter took her 2020 Civic in for Oil Change and tire rotation. They tried to sell her more than what she went in for. They no longer top off fluids for free. We call several times to get regarding the air filters and was told to ask for Josh. My daughter went to Honda World today and ask for Josh and he told my daughter he knew nothing about it. Her Dad called several times and was transferred several times. Could not give us a price of the 2 air filter s. We have bought 5 Honda sCounting our 2 children. The Service Staff our rude. They get you in their and try to tell you need more work on your car than what you came in there for. And after all the calls my husband made about our daughter s car no one could give us answer. She works 2 jobs and it s hard for her to call Honda World . There should be someone there with knowledge of prices.Services: Tire rotations, Oil change

  Joseph Hans (Joe)
2 years ago
Used the Express Service - made a reservation. Upon checking in, was advised they closed at 7 pm, and I told them I needed to be done by 6:30 to make a 7 pm meeting. While she couldn't guarantee that, they actually had me done by 6:15!!

  Linda Brown
2 years ago
They were very fast. I had an appointment but they had some cancellations they let me come in early. Sarah was awesome. Thanks to all of you for a great experience

  G. J. Abell
a year ago
I have been taking my Honda s here for over 10 years! Best service center in the area. Not the cheapest but you get what you pay for! Up front honest always make sure you are taken care of!

  Eric Thomas
a year ago
Unless you are going in for the (express service) don t bother! Very inexperienced and unskilled techs. They were in capable of figuring out basics suspension issues after multiple visits.Services: Air & cabin filter replacement, Tires, Auto A/C recharge, Wheel alignment, Brakes, Wiper blade installation, Oil changeServices: Air & cabin filter replacement, Tires, Auto A/C recharge, Wheel alignment, Brakes, Wiper blade installation, Oil change

  Joyce Smith
8 months ago
Friendly, courteous, and honest service. They have helpful and great staff!

  Miguel F
5 months ago
ANTHONY went over the new Honda Civic with me. Thank You!

  Ashley Hardy
3 years ago
Took my husband's car in for maintenance, but found a huge gash in the passengers door paint after picking it up that was NOT there before. They insist it was there on arrival and isn't their problem. I'll be going in to look at the footage myself, but after that I'm not going back. This is not something easily missed.