Jim Hendrix Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael Werkmeister
5 months ago
Brought my kia here for a clogged catalytic converter. They got me handled quickly, explained everything they did, and had me out same day despite having a little bit of a backlog. Saved me over $1000 and got me taken care of way faster than the dealership (got me in almost a month earlier too.) Definitely a place I'm putting on my short list of trusted shops

  Doug Stern
5 months ago
OUTSTANDING service! Fair prices, reliable, and top-notch mechanics. I'm a loyal customer.

  Jamie Beverly
2 years ago
Left a vehicle at this shop that needed service and was quoted that someone would look at it within the week. Over a month later no one has looked at the vehicle. They left it unlocked in their parking lot for weeks. When we went to pick it up there was a gentleman at the counter that said he didn t care if we came and got it or left it. It made no difference to him. Definitely wasn t worth our business.

  Tyler Ellis
7 months ago
Trustworthy, reliable, professional, and excellent value. The only place I got my cars serviced in Louisville.

  Gwen Flinchum
2 years ago
I previously had work done on my 1994 Miata at Jim Hendrix with satisfaction and decided to return there when further work was needed. After being there for a few weeks they finally drove her and figured out what was wrong but kept giving me one excuse after another as to why they had not been able to perform the work. They never once called me with an update. I was always the one calling them to get the status of the repairs. There were several occasions when they did not even answer their phone. I would leave a voicemail but never received a return phone call. I was assured on more than one occasion that they would get to her next only to call today and be told that they didn t know how much longer it would be which is when I decided enough was enough. She had been at Hendrix s for 2 1/2 months.Communication goes a long way with most customers. If they had communicated with me on a regular basis I would have been more informed on how long the actual repairs were going to take instead of stringing me along for months with excuses. They ve lost a customer but I don t think they even care based on my conversation with them today.

  CarolWD
4 years ago
Has kept my dad's old truck on the road for years! Wouldn't trust anyone else with our hunk o junk lol

  Cheryl Mays Froula
5 years ago
Always good service and reasonable prices at Jim Hendrix. I never feel like extra service is being pushed on me. Happy to have found a trustworthy place to take my car.

  Loujaden Gladys
5 years ago
Great customer service. Fast service and very reasonable prices. Location perfect for me too, takes away stress of a drop off!

  Tim Allen
7 years ago
This is a good shop. I've used them twice, both times for fairly major surgery on a Japanese Luxury car. I have a technical background and know what I'm looking at.

  Megan Mccoy
4 years ago
Thorough, quick, and friendly service at Jim Hendrix Automotive that doesn t feel like you or your wallet are taken advantage. Only place we go now.

  Joshua Koerber
5 years ago
Great service and always fairly priced. Love having these guys down the street from me. Only place I ll go!

  Stacy Payne
3 years ago
Very honest. I thought something MAJOR was wrong with car. Turns out something pretty minor. Will definitely be back to have my car worked on again. Thanks Jim!

  Patrick Workman
6 years ago
I used to be a mechanic and I have been coming to Jim Hendrix Automotive for 10+ years. I have recommended them countless times and will continue to do so.

  D Henn
3 years ago
great service, they even called when it was taking longer than expected. I'll definitely go there again

  E P
3 years ago
Very honest and accurate diagnose of a complicated situation with my vehicle. Highly recommend.

  LEW
5 years ago
You don't have to worry about a warranty on service because they do quality work- every time!

  Jeff Watts-Roy
4 years ago
Always great service and VERY fair prices!

  Kai Herrmann
10 months ago
Good mechanic, fair pricing.

  Warlord Ghandi
2 years ago
Solid work. Straightforward people.

  Aaron Kissel
7 years ago
Finally a great mechanic

  Paula Ragauskas
6 years ago
I liked the service!