James Collins Downtown Ford Louisville New Used Trucks-Cars-Sales

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Matthew Peerce
a month ago
Bought two used vehicles here, both excellent experiences. They were fast and didn t try to upsell on loads of junk. They ended up beating my bank in interest rates both times so I financed through them.There were no hidden issues on either vehicle, and the process was quick and painless and the salesfolk were honest and not pushy.Second vehicle was a Mach-e and they were very upfront and honest about the quirks of the car, the limitations, and what to expect from all electric.Got a great price on both vehicles.

  Jasmine Hunter
2 months ago
The entire staff is hands down the best. They treat you like family and go above and beyond to make sure you re satisfied with your purchase. I had the pleasure of working with James W & he really went out of his way to ensure I had the best experience. I m forever grateful for everyone at James Collins Ford.

  Mrs. Mitchell
a month ago
ATTENTION: Elena Ford If could give no stars, I definitely would! F for Failure every time I gave them a chance! My last time letting them play with me! I took my 2015 Ford Escape here for a gear shifting recall and they FAILED! GUESS WHAT THE GEARS STILL SLIP BAD LIKE ITS A TOY CAR OR SOMETHING ITS NOT SAFE ! But let s get to to what triggered me to write this review: They misdiagnosed my vehicle even with verbal and written instruction! I can confidently say James Collins Ford of Louisville Ky broke my cold air conditioning and literally expects me to pay again to fix it. Please do not take your vehicle to this mom & pop shop for service because mom and pop shop service is the quality they provide! THEY ARE NOT THOROUGH AT ALL BUT HAVE THOROUGH PRICES. I ve been taken advantage of, seriously!!! I made an appointment on Valentine day 2024 for an oil change + full service. I knew I needed roters and brakes for my 2012 Ford Escape. I had also noticed a green leak in my grill. I DIDN'T KNOW WHAT THAT WAS SO I TOLD THE SUPPOSED TO BE PROFESSIONALS THE BEST WAY I COULD EXPLAIN VERBALLY AND ELECTRONICALLY WHEN I MADE MY APPOINTMENT! I mentioned the issues the best I could to this mom and pop shop. They completely ignored me, seems like they only comprehended oil change & the rotors and brakes because that s what had the noise! They didn t look back to check what I wrote electronically but called to quote a price of $2k to fix everything !!!!!! & $1500 for just rotors, brakes, and tire rotation. Well guess what, they had my car for 3 days and I payed 2k for just rotors, brakes, and oil change!!!! The tire rotation was supposed to be included but guess what, all 4 tires are still in the same spot !! Oh yea I m the one to notice all the small stuff !!!!!! I NOTICE SMALL STUF! I had cold air before taking my car to this mom and pop shop, now the green stuff I told them about in the grill WAS MY ONLY CONCERN, THE HEAT AND AIR WORKED! If my air was out b4 taking it to James Collins Ford I would have been more than verbal about it but I was only concerned abt the green leak in the grill! Not even thinking I won t have cold air the 10th day of having my car back ! I had my vehicle for 10 days before I noticed. I called them and spoke to Ryan, he told me to bring it in that Monday 2/26. Ryan was in a bad car accident and didn t make it to the am shift, so I dealt with 2 Jeff s. Jeff (an older man that wears glasses with 90% white/gray hair that sits and the service desk and is extremely sarcastic along side with a woman with dark hair who wears glasses and another man named Ryan who I mentioned earlier. James Collins Ford can provide the text I wrote in the box online when I booked the appointment as they confirmed the misdiagnosis along with a quote for me to pay what they misdiagnosed! I m livid I paid 2k for an oil change, rotors & brakes & confirmed with Ryan that I m paying to FIX EVERYTHING & I have absolutely no cold air. I m a mom with 2 boys in sports and it s getting hot outside! I was adamant about getting my vehicle fixed fully before March and these people literally played with me & my money! I am very passionate about my money y all these people didn t even diagnose my car the 1st time they had it because the charge is not on the receipt !!!! Reminding yall I confirmed with Ryan to FIX EVERYTHING FOR 2K !!!!BUT GUESS WHAT HERE I AM WITH NO COLD AIR WHEN THE INITIAL ISSUE WAS ONLY A GREEN LEAKING SUBSTANCE IN THE GRILL I WAS CONCERNED ABOUT, ROTORS AND BRAKES (tire rotation they blatantly did not do) and the oil change. Ryan told me to bring my car in 2/26. I did. I got so passionate with Jeff sitting at service desk he alerted his buddies to have the police on standby. THEY CALLED THE POLICE ON ME BECAUSE I WAS DEMANDING I NOT PAY A DIME FOR THEIR MESS UP! So after the other Jeff( so so nice and diffused situation) wears glasses and has darker hair explained that if I mentioned this during my 1st appointment and it wasn t taken care of then it indeed will be their fault !OUT OF CHARACTERS, MORE IN THE COMMENTS.

  pbrin
a month ago
I appreciate the work, efficiency and ethics of James Collins Ford. I first went there because I was able to get a better appointment time for a recall issue. I was pleasantly surprised to learn that: (1) going downtown was actually a faster drive for me than going elsewhere (2) they were able to answer questions other Ford dealerships hadn't been able to answer (3) they treated each of my questions respectfully and answered them well (4) the work was excellent (5) they called me when they said they would and (6) I look forward to one of their drivers transporting me. I know---they will come pick up my car, but each time I've been driven, the driver has been so courteous and so interested in our conversation that each has made my day infinitely better.

  Tim Elder
4 months ago
I can't say enough about James Collins Ford. Jason Clark helped me build and order my Maverick. Kept me up to date on the build process and answered any question I had. Love the truck and all the people were great. I will buy my next ford from them.

  Diana Jeong
a month ago
As a customer, I was treated exceptionally well, receiving valuable information and a great deal on price. The staff's attention to my needs and the affordability of the Ford made my decision easy and satisfying. It's clear that choosing Ford was the right choice for both quality service and value

  Jerry Thornsberry
3 days ago
I take my 2016 Ford F150 to James Collins Ford downtown. I have always had great service and highly recommend their service department. I just had brakes and tires put on the truck, easy appointment and timely pick up.

  Clifford Brown
3 months ago
Very pleased with this Ford dealership. The staff is very friendly, from the beginning of our purchase of a new vehicle to the service of the first required vehicle maintenance. They really do appreciate the customer and go above and beyond to make sure the customer is happy. I was shocked (in a good way) when they were done with our required service. I ve never had a dealership treat me as well as they do.

  Debbie Boling
a year ago
We recently purchased a new vehicle from James Collins Ford on fifth Street in Louisville, Kentucky. Those guys were as professional and kind as they could be. Daniel Mekuria and Jason Clark were especially helpful but everyone there treated us like family. I would recommend this dealership to anyone who wants to have an enjoyable car buying experience. We would also like to mention their leather specialist and service department. They did an outstanding job on our vehicle.

  Fran Dorton
3 days ago
Jeff Frye has gone out of his way to repair and find parts for my husband's 2008 Grand Marquis. Almost always leave there very satisfied. I have been told by the previous body shop manager that the part I needed was no longer available it was discontinued, and Jeff found it had one of the men put it in and it's working perfect. Without this part the vehicle would not be drivable.

  Tomyce Wickliffe
a month ago
I wouldn't take my car here. The way they did my girlfriend with her car services were disappointing. She paid so much for everything to be fixed correctly that Ford brought to her attention. She said "ok" and agreed to get all fixed that was notified. She gets the car back and you could tell they fixes what they wanted to. The biggest upset was her cold air automatically stops working after Ford worked on it. Remind you it was working perfect beforehand. We brought it back and they had the nerve to say "oh we misdiagnosed your car, the service will be an extra 1k to get it fixed." And really want her to pay an extra 1k when she just paid 2k to get everything fixed that FORD said was wrong. They're not offer any compassion or solution which I'd very very nasty and disappointing being that her and other family members been dealing with Ford for decades!!!! Lost an loyal customer with those services. MAN UP TO YOUR WRONG DOINGS INSTEAD OF TRYING TO GO TOE TO TOE WITH A FEMALE ABOUT STUFF THAT YOU MESSED UP ON!!!!!

  Gregory Moore
a month ago
James Collins Ford came to our rescue! While we were traveling through Louisville back home to Ohio, our car had a issue that required service. This was a Sunday and we had our car towed to the dealership. The service department contacted us at 7:30 the next morning and told us the work would be covered under a recall. We were told it should be ready by 2pm., but received a text that the car was ready at 11:15am. Everything was done and we were back on the road home earlier than expected. Could not have been happier with our experience.

  VAHID MOHAMMADZADEH
3 months ago
I had a fantastic experience with this Ford store. My car had a problem and they repaired it for me with 1/3 of the price that was expected. They picked up my car from my workplace and provided me with a complimentary car, while my car was in their service area. Ryan and Jeff were very kind and all the team were very professional and did a great work for me.

  Miles Morales
a month ago
ATTENTION: ELENA FORD MY REVIEW IS SO LONG GOOGLE RAN OUT OF CHARACTERS FOR ME BUT NO WORRIESPART 2:He admitted that! I left my car there because I needed to know why my cold air doesn t work after paying 2k to fix everything ?! They tell me I have a leaking condenser and it ll be 1,028 to fix and I have $80 in my account toward a service so it ll bring my total to 940+ for me to pay after I just payed 2k to fix everything. Look at my receipts below and don t let them play with you ! This is embarrassing and they should be calling me to fix my leaking condenser for FREE because Virginia Payne (get on their site to see her) looked me in my eyes and told me they misdiagnosed my vehicle and want me to pay for the misdiagnosis because it would still be the price if they didn t misdiagnose it. The issue is they did misdiagnose the vehicle so the fix should be FREE to exercise excellent customer service to its fullest potential, I ve already given them 2k ! I WANT TO SUE !!!!!! I DEMANDED THAT I WAS NOT PAYING FOR THEM TO DIAGNOSE THE CAR WHEN THEY SHOULD HAVE DIAGNOSED IT THE 1ST TIME !

  John Wilcox
a month ago
They sold me a duplicate intelligent access key fob and programmed it for my car. The price was comptitive, the service was fast and convenient, and the communication was timely. The entire service department seemed to be very experienced and professional.

  Hans Ackerman
3 months ago
Had a fantastic experience purchasing a vehicle from James Collins Ford. I ve shopped all the big dealerships in the area, and none come close to offering the customer service that James Collins provided. One of the easiest transactions I ve had. Reddy and Jason were great to work with. Thanks!

  Ray Griffith
2 months ago
I had a turn signal lens in the mirror replaced in a borrowed truck. I was able to get scheduled within a day. They were courteous, competent and charged a fair price. If I owned a Ford, I would seriously consider getting it serviced here.

  Josh Lobe
4 years ago
I'm absolutely impressed with the service I received from James Collins Ford. Once I found the vehicle I wanted, Jason (sales associate) was consistently available for questions and test drives.Once I decided I wanted the vehicle; there was one small mechanical issue I noticed. Daniel (general manager) immediately took ownership of my concern, directly contacted Jeff (service manager) and had my vehicle ready for me the following morning.I even had an issue with my personal financing. Chris (finance manager) was able to put together financing which beat what I was able to get from my credit union.It is now a week later; and I am the proud owner of a gorgeous, gently used, tuxedo black F150. I would highly recommend James Collins Ford to anyone I meet.

  Angela Burch
6 months ago
My husband and I have bought several vehicles and James Collins has been the best experience by far. Jason Clark had us in and out. No sitting around all day to buy a vehicle. Not to mention he made sure we got any discounts that applied to us. James Collins was very fair on our trade too! We will definitely be back for our next vehicle.Angela Burch

  Quinn Garnett
7 months ago
Jason,Josh,and Daniel, and the guy that went to Cincinnati to get my f150 platinum, I can't say enough about how thankful and grateful we are for being so professional and dedicated to making us feel apart of your family and finding just what we wanted and going above and beyond the call of duty,thanks for everything

  Diana Robinson
6 months ago
The service at James Collins Ford is absolutely top-notch. I have used them before coming in to have standard maintenance done and also repairs at their downtown location and they have always been prompt kept me in the loop on status and overall very friendly. I used their pick up service for the first time this week and it was such a wonderful timesaver. They communicated so well on when they were picking up the car, who was picking up the car, the status of it getting back to the dealership to be worked on, when it was complete and when they were dropping it back off. The service department called me to let me know what needed to be done and I can approve it , I paid everything online and it could not have been any easier. I am so glad that I chose them to service my car and will continue to use them in the future 100%.

  Lynne Mitchell
a month ago
ATTENTION: ELENA FORDThank you so much for responding. As far as the recall on the 2015 Ford Escape- the issue is still happening- like the fix for the recall James Collins Ford did NEVER happened. The gears still slip, can t get much simpler than that. I just looked up a YouTube video to show me exactly what I m trying to explain in words. I am not knowledgeable about any of this which is why I brought it to the people who make FORD! That gear shifter stick (IDK WHERE YOU GOT SLIPPING AND SHIFTING OF THE TRANSMISSION) I ll attach a picture for you because I never once mentioned my transmission is slipping but GEAR HANDLE WITH THE PRDS SLIPS BETWEEN DRIVE & SPORT after James Collins Ford calls themselves fixing the recall!!!!!!!!!All I care about is the recall being fixed and I don t trust James Collins Ford techs to fix it.On to 2012 Ford Escape: Yes my vehicle is 12 years old and it is in pretty good condition to be 12 because it was a gift to me from my mother and she took exceptional care of the vehicle! I knew it needed to go to Ford to get work done b/c it had last been seen 05/2023 at Bill Collins Ford! I only came to James Collins b/c it s close to my house LESSON LEARNED! Dragging the 12 year old narrative year is irritating because I paid 2k to get THE CAR FIXED FOR EVERYTHING PER RYANS WORDS REGARDLESS OF IT BEING 12 YEARS OLD! You- James Collins Ford FAILED at a simple diagnosis because honestly that should have been the 1st thing done to my 2012 Ford Escape on Valentines Day and that is not even on the receipt !!!!!!!! I explained the best I could in the box and in person as you can see. I didn t mention air b/c my cold air & heat was fine WHICH IS WHY I FEEL YALL BROKE IT !!!!! IF I NEED FREON, tell me so I can put it in there or what have you (even after 2/27 no one said hey maam we filled up your freon b/c it was low) ! You are dropping more gems here on this review about the history of my vehicle vs what Ryan said on the phone when he gave the $1500 and $2000 quote & that s a shame because look at the energy this has brought !!!!! IM LIVIDLY STRESSED !!! James Collins Ford assuming my vehicle neglected maintenance is insulting! I knew I needed a complete service on my vehicle & this confirms I really need to lawyer up because it seems like you, James Collins Ford are going to do absolutely nothing to Right YOUR Wrong with me as a paying customer except go back and forth !!!!!To the public BE WARNED! I just called Vicky Payne and left a message.I m going to be real, I DONT TRUST James Collins Ford to fix anything they didn t even rotate my tires and that was complementary . .so if you can give Ford Bucks of $1,028 + taxes to my account to reimburse/ and or pay for my pin sized leaking condenser + freon and add to my account that the gear slips between D & S on my 2015 Ford Escape because you all didn t fix the recall correctly would be best. Vicky Payne confirmed I have $80 in there. I d rather take it to another Ford in my area THAT I CAN TRUST. James Collins Ford has broken that relationship with me.FUTURE CUSTOMERS LOOK AT HOW THEY RIGHT THEIR WRONGS WOW !!!!!!

  Robert Higdon
3 months ago
I had a good experience with James Collins up until I signed the paperwork. I purchased a used Mercedes overall in good condition. I did all paperwork and purchase of the vehicle on line. I was assured b noty the salesman that the vehicle had no issues and was good to go. When I arrived to sign the paperwork I noticed that the clear coat was peeling on the drivers front fender. I asked to take a look to see if this issue could be corrected before purchasing. I was told that the body shop stated it was just overspray and it would just flake off. I know that is not true but I took the dealership at its word. I found out it was damaged clear coat and it would need to sanded and repainted. Cost between 6-900.00 dollars. I noticed after signing the paperwork and driving home the front cupholder was broken and also the rear subwoofer was blown. I let them know immediately the same day. I was told they would look into it. Twelve days later no response so I sent another email . They told me they knew the cupholder was broken but didn't let me know and on the speaker they wouldn't do anything for me because they didn't make much money on the vehicle. They knew the speaker was blown because when I went to adjust the settings it was set to negative ten. It's not the fact about the items being damaged just be honest and give the customer a chance to address the issues prior to the purchase. Not making enough money on a sale is a poor excuse for customer service especially when you added your salesman's 250.00 sales commission to my final purchase price. Hopefully moving forward they will be more transparent with the customer no matter the profit on the vehicle..

  Adam Jamil
5 months ago
My mom purchased a brand new car from James Collins in 2019 and got their maintenance package. This was a huge mistake. Our experience over the past few years has been far from pleasant. Any time we enter the building, the service team made it feel like they did not want to serve us. They also do not answer their phones, or call you to update you on your cars status. We have been left without contact for 4 days before we drove across town to the dealership to ask about our car. Not to mention an appointment doesn t mean prompt service. You can have an appointment Tuesday morning and get your car looked at the following week. Overall horrible experience and would not recommend for anyone.Update to review:I just wanted to respond to a few points made by the dealer so other potential customers don t get misled:1. I only received contact from Mr. Mekuria after I had waited 4 days without any updates and had to drive across town to the dealership to talk in person. They also did not pick up the 10s of phone calls we gave them days after dropping off our car.2. I was only given a loaner car after being out of a car for 4 days with no communication.3. I made it extremely clear to Mr. Mekuria that my family was so distraught by our experience that we just want the recall taken care of and we will take care of the other issue somewhere else. Your team still failed to follow those basic instructions.4. Giving us a refund 4 years after a mistake your team made is nothing to brag about.Have a nice day.

  Milton Candelaria Jr
a year ago
One good thing, they have free shuttle.My vehicle has been there since August 1st, having Electrical Issues and waiting on a wiring harness since and I have Ford Protect warranty with rental but still without one. When I call I always get an attitude from the CS rep. I'm polite and just trying to figure out how to get to work Ford. I didn't know it takes several days to receive a harness if you are using FedEx.Update: Didn't receive a call on Monday and left a message.Update 2: Finally after 19 days I have my truck back. Looks like two wiring harness from rear of the Truck have been replaced. Working good so far. Thanks, Ford!

  Kim Edwards
a year ago
I would like everyone to know about the great customer service and personal assistant I adopted. As I was looking for a very specific truck, I was having really bad luck, and interacting with dealerships that didn t seem to care. I went to my local dealership and I was quoted $62,000 for the truck I wanted. So, I went home logged on to Facebook and there it was, the truck of my dreams, so I messaged to see if it was still available. Then, I received a message back immediately, Jason really stepped up and treated me with respect and provided all the details I needed. Everything he said was right on point, he made the experience efficient and quick. Now, after owning the truck in less than 24 hours later, I am still receiving the best support. I was at the gas station and forgot what he told me about opening the gas tank, so I messaged Jason, within seconds told me how to open it. Not only was my experience with Jason amazing, the entire dealership impressed me. In the Middle of downtown Louisville, sits a dealership full of amazingly priced and top of the line vehicles you will ever see. I encourage you to take a look. Thank you.

  Donna Dearth
a year ago
I just bought an EcoSport for my daughter. We ordered on Valentine's Day and it arrived in August. It was definitely worth the wait! We were locked into our price, they worked with us on financing options, and it was an overall very pleasant experience. My salesman Jason Clark was friendly, down to earth and very knowledgeable. He took the time to explain all the features and helped her download the FordPass app. He took her picture and posted it to social media with a congratulations message, which we loved!

  N Lance
a year ago
Recently bought a Mach e GT from James Collins and couldn't be happier with my vehicle and service. Purchase went smooth and they honored the pricing discounts we discussed prior. Thanks Jason Clark for being great through the entire process! If you are looking for transparency and good customer service Jason is your man!

  Bradley Wallace
2 months ago
Alright, gearheads and car lovers, let me break down my epic experience at James Collins Ford in Louisville, KY. Picture this: my 2019 Ford Escape needing a turbo fix, and stepping up to the plate are Jeff 'The Service Wizard' and Jamie 'King Fingers'.Jeff is like the Dumbledore of car service - wise, knowledgeable, and super friendly. He's got this knack for making complex car issues sound like no biggie. He's the guy you want in your corner when your car's acting up.Then there's Jamie. 'King Fingers' because when it comes to fixing cars, his hands are royalty. The way he handled my Escape s turbo, you'd think he was conducting an orchestra, but with oil and spanners. This guy's got skills that could probably turn a unicycle into a luxury sedan.And oh, the loaner car they gave me, a shiny new 2021 Escape. Rolling around town in that felt like I was in a video game, cruising through streets with style and ease. It's like they handed me the keys to a little slice of automotive heaven.In short, these guys turned what could have been a car owner s nightmare into a joyride. Hats off to Jeff 'The Service Wizard' and Jamie 'King Fingers' the car-saving heroes of James Collins Ford.

  Luke Elkins
a year ago
I just finished purchasing a new truck from James Collins Ford. Their customer service was A+. My sales representative was Jason and he was incredible. I ordered my new F150 on Sept 7, 2021, but due to the semiconductor shortage it took nearly 10 months to be built and delivered to the dealership. Jason was with me every step of the way and was very good at giving me updates throughout the long wait. When I was finally able to take delivery on May 21, 2022, the process went as smooth as butter. Jason kept excellent records and the deal went as expected with no hiccups. Thanks again, Jason!