Hyundai of Louisville Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Troy Petrie
2 weeks ago
TL;DR -- From the techs all the way up to the Service Department Manager, Dustin Bledsoe, they don't know how to communicate effectively, don't value you as a customer, and overall do not respect you as a human.In early January 2024, I brought my 2019 Tucson in to the Hyundai Louisville Service Department for a campaign repair involving the knock sensor. I was in and out in just a few hours.Three weeks later I had to tow my vehicle back after it randomly went in to limp mode. I was told a faulty part was installed--of course, only after I had to reach out for an update on my vehicle after being without it for two weeks. (Apparently the part they needed was not in stock and delayed the repair, but they failed to communicate that after I approved the repair via email.)After driving my vehicle less than two weeks after my second visit, my car went into limp mode yet again. My car was in their possession for over a month during this round. I received no communicated from the dealership and instead was the one having to reach out, usually leaving a voicemail that went without reply. Eventually I was put in touch with Dustin, the Service Department Manager--only after the receptionist told me that I had to "be mad" in order to get a response, thanks for the pro tip! Through several conversations with Dustin, he relayed that his techs were working to determine the cause of the problem and at one point relayed that there is a possibility the engine would need to be replaced.After not having my vehicle for most of the first quarter of 2024, I finally asked Dustin who I needed to reach out to to get the matter resolved since he and his team seemed incapable. He reluctantly referred me to Hyundai Corporate Consumer Affairs, explaining they'll "just call him everyday until [my] vehicle is repaired."Wouldn't you know! The very next day I received a call from Dustin telling me that his tech pulled my Tucson into the garage, went to lunch, and when he returned the check engine light was no longer on and there was no record of the code! Hooray for automotive miracles! Nothing of substance was done to my but the check engine light was off so I could go pick it up.If you have read this far, you know what happens next...the check engine light came on again and my vehicle went into limp mode the very same weekend! Dustin called me the following week (he at least learned how to pick up the phone himself!) and told me they didn't have a check engine light and couldn't replicate the problem. He then offered to keep the vehicle to see if they could get it to turn on with some driving. I obviously obliged to this less than ideal option, not wanting to have my car go into limp mode and yet again put me out or leave me stranded on the side of the highway.Just this week Consumer Affairs said that they needed me to pick up the vehicle since several weeks had transpired without replicating the problem. Again, nothing of substance was done to my vehicle. As Dustin said, the problem could "happen again tomorrow or six months from now."Upon pick up, my vehicle was returned to me in a condition worse than I left it. I had my interior and exterior professionally detailed three days before the last tow to the Service Department and it was returned to me with grass, dirt, on the floor and pet hair, food crumbs, and scuffs on the console and door (See pictures). When asked, "Who returns a vehicle in this condition?" Dustin replied, "Who leaves their car at the shop for a month?" (Hint: A Hyundai customer who had warranty repairs made and go afoul multiple times over who simply wants their vehicle to be repaired to the condition in which it was operating prior to bringing it in to be serviced...)As you can tell from above, the impetus was always on me to reach out and get an update (or any information at all) on my vehicle. At no point was I offered a courtesy vehicle (was, in fact, told the "don't do that") or reimbursement for a rental despite my car.Don't give them your business if you value your vehicle, time, and sanity.

  Kim Kannapel
3 months ago
Brian is a sweetheart! I have a 2022 Santa Cruz needing warranty repair, and it's a holiday week they are busy in service of course. He was very responsive and listened to my challenges. He was able to make the process meet my needs. Thank you Brian. I look forward to having my service work completed there!

  Brooke Jansen
4 weeks ago
Service was quick, and the staff were friendly and professional. It was one of the highest priced dealerships I've been to for oil change and tire rotation.

  Kristin Oates
6 months ago
I had an over all positive experience here. They were able to see me quickly, put me at ease, explained the issues that needed attention and got her back to me within days. Thank you for getting us back on the road for more adventures.Services: Electrical repair, Air & cabin filter replacement, Tires, Vehicle Inspection, Auto tire replacement, Auto maintenanceServices: Electrical repair, Air & cabin filter replacement, Tires, Vehicle Inspection, Auto tire replacement, Auto maintenance

  Mick Kiss
a year ago
I was taking a business trip through Louisville, and I decided to stop in to get my car serviced from their Service Department. They took really good care of me. I even spoke to the Parts Manager Jason about ordering parts from him. He was super helpful and knowledgeable. I will defiantly take my car back to them when I am in the area again.

  V P
a year ago
It's such a shame that the salespeople are so nice but the service folks are not so much. I came here because the dealership I usually go to (Oxmoor) can't get me in for weeks. It's totally clear to me why Oxmoor is booked up and Hyundai of Louisville can get people right in - clearly no one wants to come here! I drove 40 minutes just for them to look underneath the car (like, on the ground - it was never lifted up or anything) and tell me that they ASSUMED to see something different based on what I described on the phone, which I absolutely did not understand... I clearly explained the issue when I called to make the appointment, so I'm not sure why they would expect to see anything different??? I was rudely told that I could come back another day and pay $150 for them to take a look at it. I left and made an appointment elsewhere. What a complete waste of time and gas. I will NEVER recommend this service center.

  Lolita F
a year ago
PLEASE READ COMPLETELY BEFORE YOU GO!!!I will never take my car to Hyundai of Louisville for service EVER again!!!My Testimony:I took in my car for an oil change.First ... they took my car apart with their "12 pt inspection" digging for things to repair other than the oil change. I found a piece of my glove box lying on the floorboard and the hinge undone. I had to put my glovebox back together. No big deal, right?Oh ... but that was only the beginning. Shortly after my oil change, my oil pressure sensor kept coming on and then next I knew, a major oil leak sprung. I shouldn t have a major oil leak with less than 60k mileage. Now I am going to have to take it somewhere else to have them fix whatever it is that Hyundai of Louisville did.I asked them who their liability insurance company is and was told I cant release that information to you . They asked me to bring the car back to them to inspect to determine if they are at fault.Are you serious???The icing on the cake? I have a mess to clean up in my garage when this is all over.BEWARE!!! Don't Go There!!!Hyundai of Louisville:I know you are going to post your apology and excuses (as I have seen in your other reviews), but don t bother. You can t fix this!!!Service: Auto maintenance

  Tammy Horvat
a year ago
I can not say enough about the service dept at Hyundai of Louisville. I will not take my car anywhere else. Everyone I have had the pleasure of helping me has always been very friendly, has taken great care of my car and the repairs are done right!

  Patrick Bailey
a year ago
I brought my car in to have an issue diagnosed with the front end sensor. I was told this would $150 even though it should be covered under warranty. I told them to go ahead. They then called me saying its now $450 just to find the issue. I told them I was not okay so they are now charging me for not finding any issue. Don't come here.Service: ElectricalService: Electrical

  Perla Navejas
a year ago
Great fast, friendly service. First time taking my car and I am happy I did. Everyone working there was great! Thank you!Services: Steering & suspension repair, General repairs & maintenance, Wheel alignmentServices: Steering & suspension repair, General repairs & maintenance, Wheel alignment

  Lavelle Smith
2 years ago
Service department was nice but I had to wait until the end of December to get my truck looked at. I couldn't wait that long because it was running hot. I still need it looked at but I had the hoses tightened

  Kari Brown
a year ago
Friendly service and informative, first time coming here, will definitely be back for all my car needs.

  Robert Miller
a year ago
Fantastic experience. Always have been very helpful every time I call.

  Joey Wigley
a year ago
Fast, friendly and courteous staff.

  Denise Law
a year ago
great service, fast, friendly

  Taylor Black
a year ago
Great service department